I have been using Springer plumbing for over 15 years, but it seems things have changed. It used to…read morebe a family business that cared about its customers but maybe those days are over. I made an appointment online (a huge mistake) to investigate draining my water heater and replacing the sacrificial anode rod. The first inkling that something was wrong was when I was not given an approximate arrival time. The day of service I used their chat feature (100% AI I'm sure) to try and narrow a time down and was told I'd get a call from the office about a time, but no one called. Then we called their office number (and again 100% AI I'm sure) we were again told we'd get a call from the office, but again, it never happened. This must be a common complaint because checking on arrival times is one of the numeric options when you get the menu. That menu option told me the visit would occur between 11 AM and 11 PM! Really? So disappointing. At 2:50 the technician called to give me a 25-minute heads up he was on his way. When he got here, he informed me that the cost to drain the water heater was over $1,000 and that that did not include the anode rod. I couldn't believe it. With an average lifespan of 8-12 years and almost 6 yrs already gone by, I didn't feel it was worth a $1,000 gamble that we'd be extending the lifespan of the heater. I declined the service. I think information about the cost of water heater flushing should have been shared with me before the appointment. Someone should have picked up the phone and warned me about the exorbitant cost of flushing a water heater. But maybe Springer is in a position where the $129 service fee is worth more to them than repeat business. If you make an appointment with Springer, call them (don't book online) and ask if they have any idea of the cost of your needed service before they come to you. Also, be prepared to remain a hostage in your home for the day.

We had them come out and fix a drippy shower, a leaky toilet, and check faucets for leaks. They…read morewere thorough and helpful. Everything was fixed quickly and we haven't had any problems. I also needed help with my washer and they came quickly and didn't make me feel like a dope for screwing it up! :)

My toilet was leaking from the bottom, Luis fixed it in no time, but he did say that if it did leak…read moreagain , he would fix it for free. 6 months later, the bottom of the toilet started to leak again. Luis showed up the same day I inquired, fixed in less than 30 minutes. Very professional and worth the price, will use again.

Luis gave me a bid to replace my lovely avocado green tub and enclosure back in April. When I was…read moreready to have the work done in August he stood by his original bid. He arrived in a timely manner and brought help for the heavy lifting parts. He is very conscientious and wouldn't leave until everything was in perfect working order. I agree with everything that other reviewers say about him, and will gladly use him again for any of my plumbing needs.

Owner, Chris, is very helpful, fair, and labor friendly. He went way out of his way to help when…read moreanother plumbing company had been very dishonest with us. Since then, we have called him for 2 different toilet replacements. He and his employees have always been on time, professional, and kind. (My late first husband was a plumber, so I know a little about what is reasonable to expect.) XD

I called for a service at my elderly aunts home and the call was immediately picked up. I called on…read morea Friday and they were able to come out that Monday. The quote I got over the phone was exactly what we paid. The service took roughly 30 mins and she was over the moon with the fix. Great customer service and support!

Fantastic company! Dependable, fair priced, and consistent. Great customer service! Been utilizing…read morethis company for years and have never been disappointed.

Found a hot water heater leak and contacted Allied Plumbing. They scheduled me in quickly and…read morearrived on time. What I believed to be a rather difficult job was completed quickly and professionally by a very skilled technician who was kind and courteous. Then the bill came in well under what I had anticipated. FANTASTIC! I will continue to rely on Allied Plumbing from here on out. I've found my plumbers!

My experience with Black Hills, Inc. was exceptional from beginning to end…read more It began with Devin, who serviced our HVAC systems and recommended the installation of a split unit in our sunroom. From there, David Griffis took the time to provide thorough information and answer all of our questions. He was consistently helpful, knowledgeable, and highly professional throughout the entire process. Melissa did an excellent job coordinating and scheduling the installation team. One aspect of their communication that particularly stood out was the consistent updates provided through both text and email, including photographs of the technicians and notifications regarding their arrival times. This level of professionalism and customer service was truly impressive. Brian and his assistant arrived promptly, conducted themselves courteously, and completed the split unit installation efficiently and professionally. Joshua, the electrician, and his assistant then completed the electrical work seamlessly. Overall, this team of professionals provided us with an outstanding temperature control system that we will greatly enjoy in our sunroom. To further demonstrate their appreciation for their customers, they even sent us a thoughtful gift afterward. We highly recommend them.

We pay for a service that includes a yearly electrical checkup. Today is the third time our checkup…read moreappointment has been canceled at the last minute. We have rearranged our schedule and appointments to be here but this company does not find our business important enough to show up. I would definitely recommend doing business with another company that values and honors your time and actually keeps their scheduled appointments.

If Yelp.com permitted me to award a 10-star rating, I would award Sound Rooter & Plumbing ("Sound…read morePlumbing") with 10-stars. We had a water pipe burst in our bathroom, after normal business hours for most plumbers. I called Sound Plumbing at approximately 6:15pm and spoke with Chrystal: by 6:30pm we had received a budget and commitment for a NLT 7:30pm plumber show time. At 7:00pm Zach arrived and when I arrived at his vehicle, Zach, a broad smile on his face, introduced himself and held out his hand to shake my hand ... I immediately thought 'this company cares about their customers!' Zach completed the repair(s), despite my many questions throughout the process, in less than an hour; just before leaving, Zach again held out his hand to shake mine and again thanked me for the opportunity to provide his expertise and services. My experience with Sound Rooter & Plumbing: 1. Work quality: superior; 2. Budget: precise and exactly what I paid; 3. Responsiveness: clearly superior; 4. Communication: excellent, clear and concise; 5. Value: incalculable; and, 6. Customer focus - clearly sets the standard by which others should be judged and evaluated! B.K.

Responsive and kind. They fixed a leaky ceiling pipe for me on a Saturday/same day situation. I…read morepaid a little more than I'd like but that's ok with me due to the speedy-ness of the service and the location of the call out. These folks were very communicative, good at their job and easy to communicate with. I am saving them to my preferred vendors list.

I got same day service, arrived a couple hours after I called. Needed a shower cartridge replaced…read more Estelle sent Jared over, he fixed the issues, back up and running. Courteous, friendly and professional and very respectful of our home. American plumbing will be our plumbing contractor from now on.

It ended up good but the first guy they sent out created another leaking problem while installing…read moremy new water heater, the supervisor Steven came out 3 hours later and fixed the problem with the water heater and the new leaking ..