I called for a service at my elderly aunts home and the call was immediately picked up. I called on…read morea Friday and they were able to come out that Monday. The quote I got over the phone was exactly what we paid. The service took roughly 30 mins and she was over the moon with the fix. Great customer service and support!

Chris (the owner) came out to our place twice now to install brand new shower, sinks and toilet in…read moretwo remodeled bathrooms and was friendly, professional, knowledgeable, punctual, swift, and clean. Chris kindly answered a myriad of new home owner questions and we felt very confident in his work and everything has worked great. Bonus: our dog adores him. Happy to have found our local go to company- we highly recommend Black Lake Plumbing!

They put in a Navien Tankless water heater last year. They were supposed to come back in March to…read moredo the first year's service which was part of the cost of the installation. Well, Tom has a new license but has disconnected his two phone numbers and I've sent registered and return receipt letters to his addresses and they have been returned by the PO. He could be nice then turn and be rude. He refused to give a signed contract but did give a receipt that I thought would be binding. Before we hired him and Brian I made sure he had a bond and license. He kept saying I was just supposed to trust him. They did the work and the tankless works fine but when I did a call back on an issue I left several messages and when I didn't get a response I called Navien. When he finally came he kept saying to call him not the company and I told him that I did. Brian was supposed to take over the business but there is no way of getting ahold of either of them. Beware of any business that won't give you a signed contract up front and says just trust me. He was good...until he wasn't.

Friendly honest guys. We ended up not using them but both Tom and Brian were professional in…read morereplying to my calls and providing cost informatio.

Our service technician, Rob was dispatched quickly to help us when our heater kept blowing fuses…read more He inspected the indoor and outdoor components and discovered a shorted wire in the outside unit. It was bumped up against a copper wire and literally melting. He quickly repaired that, explaining as he went along. Discovered some other glitches and needed to come back a second time, in 2 days with an ordered part that he replaced. Now the heater is working correctly and that was well worth the money. I liked the office staff and their excellent communication skills. Highly recommend their service.

Great service and friendly staff. I've been using them since 2006. They have my trust.read more

Kairos plumbing is the best. We tried another company and spent 300 dollars for them to fix our…read moreshower and they spent 6 months trying until they finally gave me a bid that was outrageous. Thomas, the owner of Kairos did a wonderful job for half the cost. Don't use any of these companies that hire 2nd hand plumbers, use a company that just does plumbing, use Kairos. They are locally owned and operated and are in Yelm so very convenient.

Thomas is superb at what he does, providing and excellent service at a reasonable price. Very…read moreresponsive and able to squeeze me in 24 hours for fixing a toilet leak. We appreciate him being respectful of our house and took off shoes to not drag in dirt. He's helped with changing my kitchen's gas line, sink/dishwasher installation, and providing other creative solutions to remodel design problems. I highly recommend him to all my friends!

previously I had them come out and deal with a plugged up toilet drain. that went pretty good for…read moreme. this time, they got to install air conditioning for me. all in all, this has been great. I've got only one gripe and it's a real "first world problem" because I didn't get a thermostat that could be controlled with Apple HomeKit. I know I'm whining a bit. in truth, things didn't go perfectly. we had a fan and light switch check out of the chat while they were here and there was just no way they had anything to do with it. but, they took care of it all the same. getting the hardware installed went smooth. the wiring for whatever reason became an issue. turned out something needed a firmware update and the wiring corrected thereafter. so, I had one cold morning before it was all perfect. I believe you see the best from a company when things don't go perfect. there were some hiccups but, all was handled splendidly.

Our undermounted bathroom sink had become detach (needed clamps and glue), so we needed a plumber…read more We live on Bainbridge Island, but financially are of the middle class. We had Hart Plumbing come out. (They are one of the few plumbers in Kitsap County willing to service Bainbridge Island, so we were excited about that.) Thomas Castrataro came out to assess the job. He could not tell us even a ball-park estimate of how much time the job would take. He also could not tell us how much money it would ultimately cost. Finally, with considerable prompting, he said it would cost us $1500. If the job was going to take a max of three hours (more than enough time), that meant Hart Plumbing's Thomas Castrataro was hoping to charge us $500 per hour. Thomas came back with a second offer of $1000, but the $500 difference between the two offers, coupled with the fact he was going to drive to Silverdale (rather than just go to ProBuild or Ace Hardware on Bainbridge), charging us for that time and 21 miles driving (each way) also shook our confidence in his professionalism and his acting in good faith. Despite the fact that I had articulated that it was the sink that needed fixing, and the fact that Hart had a very spacious van, Thomas didn't have the materials necessary to re-attach the sink. He said he might have to drive from Bainbridge Island to Silverdale, because he didn't have an account with ProBuild or Ace Hardware on Bainbridge. Does that sound professional? We appreciate that Hart comes out to Bainbridge Island. (Other plumbing companies do not.) But frankly, we felt completely used, and will never recommend Hart to anyone. We had to hand Thomas $75 (plus tax) for no service (Hart's policy), which was painful. We thought Hart would at least have sent a plumber reasonably priced and acting in good conscience. We know there are many affluent people who would be willing to pay $1000 or even $1500 for this 3-hour max job. But frankly, we felt taken advantage of, and will NEVER call Hart Plumbing again: This company is a big red flag.

Had a little incident where the scrub head off of a toilet cleaning wand popped off, while I was…read morecleaning and got stuck inside the toilet. So, I posted the job on Yelp where Carlos, with Rooter Tech was one of the first to respond. We were able to coordinate a convenient time for the following morning. Right on time Saturday morning we have two Rooter Tech, plumbers here and ready to go. After explaining the scrub head sucking, toilet situation and for asking to add a tank rebuild to the estimate/project, they got to work. It didn't take too long before they came back with a price that was fair, to do the work. Rooter Tech, was the third plumbing contractor we got an estimate from and it was worth it to hold out for the right people. Everything about this project was efficient, stress free and I'm throughly satisfied. The toilet is working great, no complaints!

Honest, fast, reasonably priced and on time. They are on my contact list for future needs.read more

Big kudos to Devin from Black Hills Inc.!…read more This young man arrived on time and provided fantastic service to our furnace and air conditioner. He gave our HVAC system top-notch care and took the time to explain helpful tips for maintaining our plumbing and electrical systems at home as well. It's rare to come across someone so professional, knowledgeable, and customer-focused these days. We truly appreciate the excellent service Devin provided and would highly recommend him and the team at Black Hills Inc. If you're looking for quality HVAC service, give them a call at (833) 417-5574 and ask for Devin. You'll be impressed!

As contracted and timely. Good clean and professional…read more History of doing a professional job at competitive pricing.

After finding we had a leak somewhere in our bathroom, I started calling plumbers in the area. Not…read moreknowing who was reliable or reasonable, I started calling the "big names" first. I could not get a return call from ANY of them. Not kidding, I left numerous messages and did not even get the courtesy of a reply (White Knight Plumbing, Springer to name a few). I guess my leak was not big enough of a job to even warrant the courtesy of a "no thanks, we aren't interested". I called Jeff's as I went down the line of potential plumbers. He answered his phone on the second ring, was courteous, made time for me right away, and came out the next day. He was pleasant, honest, and fixed the problem right away. I highly recommend Jeff.

I plumber in need, is a plumber indeed. I get a text from my…read moredaughter that water is gushing out of the kitchen drawers next to dishwasher; I'm 35 minutes away coming from work; the neighbor is over to help but can't find the water turnoff; an inch of water is in my kitchen floor. It's 5:15! I check Google and I see a local plumber with a Yelp rating; I call; he can come by; I go from victim to saved!! He came immediately; diagnosed the problem quickly and had the part on his truck. Sure, I got charged for emergency visit but I was glad to pay it! Thank you!

I love doing business with Springer. They always seem to go out of their way to give great service.read more

Darin just left a bit ago. I can't recommend these people highly enough. Prompt, great…read morecommunication, courteous and professional, and just about the nicest human you could meet. The repair was scary fast and so much less $$ than I was fearing. Thank you so much Springer!