Owner, Chris, is very helpful, fair, and labor friendly. He went way out of his way to help when…read moreanother plumbing company had been very dishonest with us. Since then, we have called him for 2 different toilet replacements. He and his employees have always been on time, professional, and kind. (My late first husband was a plumber, so I know a little about what is reasonable to expect.) XD

I called for a service at my elderly aunts home and the call was immediately picked up. I called on…read morea Friday and they were able to come out that Monday. The quote I got over the phone was exactly what we paid. The service took roughly 30 mins and she was over the moon with the fix. Great customer service and support!

They put in a Navien Tankless water heater last year. They were supposed to come back in March to…read moredo the first year's service which was part of the cost of the installation. Well, Tom has a new license but has disconnected his two phone numbers and I've sent registered and return receipt letters to his addresses and they have been returned by the PO. He could be nice then turn and be rude. He refused to give a signed contract but did give a receipt that I thought would be binding. Before we hired him and Brian I made sure he had a bond and license. He kept saying I was just supposed to trust him. They did the work and the tankless works fine but when I did a call back on an issue I left several messages and when I didn't get a response I called Navien. When he finally came he kept saying to call him not the company and I told him that I did. Brian was supposed to take over the business but there is no way of getting ahold of either of them. Beware of any business that won't give you a signed contract up front and says just trust me. He was good...until he wasn't.

Tom and Brian are awesome people. They are reliable, trustworthy, professional, knowledgeable and…read morepersonable. We have done business with Tom for the past 10 years. Started out with small jobs and then we had him re-plumb our whole house. (Plumbing was in the ceiling and we had it all moved to under the house). They have always done a great job for us. Last Saturday, I had a copper pipe burst at the hot water tank. I of course called Tom. Since he is not open on the weekends, but I called him. While I waiting for him to return my call, I called other plumbing companies. Only one place was open and I was told no one could help me until Monday. Tom called me back after just a few minutes. Although he was not open and is not scheduled for emergency services, he came right over. Tom said he could hear to panic in my voice and could not turn me away, he had to help. Tom is my superhero! He is customer focused and cares about a job well done. Tom and Brian have a customer for life!

Outstanding work. Great communication, honest, and fair pricing. Will absolutely call for our next…read morejob.

Our service technician, Rob was dispatched quickly to help us when our heater kept blowing fuses…read more He inspected the indoor and outdoor components and discovered a shorted wire in the outside unit. It was bumped up against a copper wire and literally melting. He quickly repaired that, explaining as he went along. Discovered some other glitches and needed to come back a second time, in 2 days with an ordered part that he replaced. Now the heater is working correctly and that was well worth the money. I liked the office staff and their excellent communication skills. Highly recommend their service.

Kairos plumbing is the best. We tried another company and spent 300 dollars for them to fix our…read moreshower and they spent 6 months trying until they finally gave me a bid that was outrageous. Thomas, the owner of Kairos did a wonderful job for half the cost. Don't use any of these companies that hire 2nd hand plumbers, use a company that just does plumbing, use Kairos. They are locally owned and operated and are in Yelm so very convenient.

Thomas is superb at what he does, providing and excellent service at a reasonable price. Very…read moreresponsive and able to squeeze me in 24 hours for fixing a toilet leak. We appreciate him being respectful of our house and took off shoes to not drag in dirt. He's helped with changing my kitchen's gas line, sink/dishwasher installation, and providing other creative solutions to remodel design problems. I highly recommend him to all my friends!

If it's an emergency after- hours, don't even bother... they have "bankers hours"!…read more Broken faucet flooding house 5pm in the evening, they couldn't (wouldn't) send anyone until the next day. Go elsewhere!

Excellent Customer Service. Technician was fantastic- Kyle Lustig…read more Price was amazing!

I don't usually write reviews. But I have to give a shout out to Carlos at Rooter Tech. I had a…read moregreat experience! Good price and he did a hydro jetting service to clean out a clogged sewer line, he did an excellent job. Plus his helper also run the camera for me to see the line was cleared. They were professional, knowledgeable, and efficient. They took the time to make sure the sewer line was thoroughly cleaned and everything was working properly before they left. I really appreciate their great work and would definitely recommend Rooter Tech to anyone needing sewer or plumbing services!

Carlos sent a great crew right away, they finished the job of installing a new valve in the shower…read moreafter correcting the piping distance. The price was right and the service was excellent.

My experience with Black Hills, Inc. was exceptional from beginning to end…read more It began with Devin, who serviced our HVAC systems and recommended the installation of a split unit in our sunroom. From there, David Griffis took the time to provide thorough information and answer all of our questions. He was consistently helpful, knowledgeable, and highly professional throughout the entire process. Melissa did an excellent job coordinating and scheduling the installation team. One aspect of their communication that particularly stood out was the consistent updates provided through both text and email, including photographs of the technicians and notifications regarding their arrival times. This level of professionalism and customer service was truly impressive. Brian and his assistant arrived promptly, conducted themselves courteously, and completed the split unit installation efficiently and professionally. Joshua, the electrician, and his assistant then completed the electrical work seamlessly. Overall, this team of professionals provided us with an outstanding temperature control system that we will greatly enjoy in our sunroom. To further demonstrate their appreciation for their customers, they even sent us a thoughtful gift afterward. We highly recommend them.

Black hills Did my house crawl space job…read more Their job was terrible. Because they use old dirty insulation from my crawl space put that back . They said use new insulation. What kind of business they are!

After finding we had a leak somewhere in our bathroom, I started calling plumbers in the area. Not…read moreknowing who was reliable or reasonable, I started calling the "big names" first. I could not get a return call from ANY of them. Not kidding, I left numerous messages and did not even get the courtesy of a reply (White Knight Plumbing, Springer to name a few). I guess my leak was not big enough of a job to even warrant the courtesy of a "no thanks, we aren't interested". I called Jeff's as I went down the line of potential plumbers. He answered his phone on the second ring, was courteous, made time for me right away, and came out the next day. He was pleasant, honest, and fixed the problem right away. I highly recommend Jeff.

I plumber in need, is a plumber indeed. I get a text from my…read moredaughter that water is gushing out of the kitchen drawers next to dishwasher; I'm 35 minutes away coming from work; the neighbor is over to help but can't find the water turnoff; an inch of water is in my kitchen floor. It's 5:15! I check Google and I see a local plumber with a Yelp rating; I call; he can come by; I go from victim to saved!! He came immediately; diagnosed the problem quickly and had the part on his truck. Sure, I got charged for emergency visit but I was glad to pay it! Thank you!

We had them come out and fix a drippy shower, a leaky toilet, and check faucets for leaks. They…read morewere thorough and helpful. Everything was fixed quickly and we haven't had any problems. I also needed help with my washer and they came quickly and didn't make me feel like a dope for screwing it up! :)

I have been using Springer plumbing for over 15 years, but it seems things have changed. It used to…read morebe a family business that cared about its customers but maybe those days are over. I made an appointment online (a huge mistake) to investigate draining my water heater and replacing the sacrificial anode rod. The first inkling that something was wrong was when I was not given an approximate arrival time. The day of service I used their chat feature (100% AI I'm sure) to try and narrow a time down and was told I'd get a call from the office about a time, but no one called. Then we called their office number (and again 100% AI I'm sure) we were again told we'd get a call from the office, but again, it never happened. This must be a common complaint because checking on arrival times is one of the numeric options when you get the menu. That menu option told me the visit would occur between 11 AM and 11 PM! Really? So disappointing. At 2:50 the technician called to give me a 25-minute heads up he was on his way. When he got here, he informed me that the cost to drain the water heater was over $1,000 and that that did not include the anode rod. I couldn't believe it. With an average lifespan of 8-12 years and almost 6 yrs already gone by, I didn't feel it was worth a $1,000 gamble that we'd be extending the lifespan of the heater. I declined the service. I think information about the cost of water heater flushing should have been shared with me before the appointment. Someone should have picked up the phone and warned me about the exorbitant cost of flushing a water heater. But maybe Springer is in a position where the $129 service fee is worth more to them than repeat business. If you make an appointment with Springer, call them (don't book online) and ask if they have any idea of the cost of your needed service before they come to you. Also, be prepared to remain a hostage in your home for the day.