previously I had them come out and deal with a plugged up toilet drain. that went pretty good for…read moreme. this time, they got to install air conditioning for me. all in all, this has been great. I've got only one gripe and it's a real "first world problem" because I didn't get a thermostat that could be controlled with Apple HomeKit. I know I'm whining a bit. in truth, things didn't go perfectly. we had a fan and light switch check out of the chat while they were here and there was just no way they had anything to do with it. but, they took care of it all the same. getting the hardware installed went smooth. the wiring for whatever reason became an issue. turned out something needed a firmware update and the wiring corrected thereafter. so, I had one cold morning before it was all perfect. I believe you see the best from a company when things don't go perfect. there were some hiccups but, all was handled splendidly.

Our undermounted bathroom sink had become detach (needed clamps and glue), so we needed a plumber…read more We live on Bainbridge Island, but financially are of the middle class. We had Hart Plumbing come out. (They are one of the few plumbers in Kitsap County willing to service Bainbridge Island, so we were excited about that.) Thomas Castrataro came out to assess the job. He could not tell us even a ball-park estimate of how much time the job would take. He also could not tell us how much money it would ultimately cost. Finally, with considerable prompting, he said it would cost us $1500. If the job was going to take a max of three hours (more than enough time), that meant Hart Plumbing's Thomas Castrataro was hoping to charge us $500 per hour. Thomas came back with a second offer of $1000, but the $500 difference between the two offers, coupled with the fact he was going to drive to Silverdale (rather than just go to ProBuild or Ace Hardware on Bainbridge), charging us for that time and 21 miles driving (each way) also shook our confidence in his professionalism and his acting in good faith. Despite the fact that I had articulated that it was the sink that needed fixing, and the fact that Hart had a very spacious van, Thomas didn't have the materials necessary to re-attach the sink. He said he might have to drive from Bainbridge Island to Silverdale, because he didn't have an account with ProBuild or Ace Hardware on Bainbridge. Does that sound professional? We appreciate that Hart comes out to Bainbridge Island. (Other plumbing companies do not.) But frankly, we felt completely used, and will never recommend Hart to anyone. We had to hand Thomas $75 (plus tax) for no service (Hart's policy), which was painful. We thought Hart would at least have sent a plumber reasonably priced and acting in good conscience. We know there are many affluent people who would be willing to pay $1000 or even $1500 for this 3-hour max job. But frankly, we felt taken advantage of, and will NEVER call Hart Plumbing again: This company is a big red flag.

I called for a service at my elderly aunts home and the call was immediately picked up. I called on…read morea Friday and they were able to come out that Monday. The quote I got over the phone was exactly what we paid. The service took roughly 30 mins and she was over the moon with the fix. Great customer service and support!

Chris (the owner) came out to our place twice now to install brand new shower, sinks and toilet in…read moretwo remodeled bathrooms and was friendly, professional, knowledgeable, punctual, swift, and clean. Chris kindly answered a myriad of new home owner questions and we felt very confident in his work and everything has worked great. Bonus: our dog adores him. Happy to have found our local go to company- we highly recommend Black Lake Plumbing!

We hired Advanced Drilling to dig a well for our new home based on a referral. We regret it, and…read morewish we had read the negative reviews for the company first. Read on, and learn why you shouldn't touch this company with a 100' drill pipe! UNRELIABLE EQUIPMENT Pam and Rob own a single decades-old drilling rig. If that rig goes down, there's no backup option. Finding parts for this aging piece of equipment was apparently getting hard even before the pandemic, and they hadn't planned for problems by keeping a stock of key replacement parts. This delayed our drilling project by over a month. Their failure to invest in backups could spell disaster for you, if you have a deadline like we did. POOR/NONEXISTENT COMMUNICATION Pam's inability or unwillingness to answer phones or respond to messages seemed pathological, or suggestive of literacy issues. We would go weeks without a reply or update, even as our project deadline approached, and their hunt for machine parts continued. In any project, communication is important. When there is uncertainty or a time crunch, clear and timely communication is crucial. Pam's poor communication skills made a tough situation much more stressful. She is not cut out for customer relations, and shouldn't be in this line of work. If you go with Advanced Drilling, expect sporadic communication, a slim chance of making contact by phone, no explanation of what to expect or how the process will work, and a general tone of indifference from Pam and Rob. Which leads to . . . LACK OF CONCERN OR EMPATHY FOR CLIENTS It's a harsh thing to say, but it really seems true. Examples follow. Our well needed county approval by May 18 to avoid a price hike of almost $40,000 by the home builder. We signed our drilling contract on January 24, leaving about 3 months to do the job. We missed our deadline. Pam knew about the looming price hike. Once it became clear that a major delay was happening, one might expect some regular updates from the business owners. Perhaps some words of reassurance that they were doing everything they could and were sorry for the extra trouble. Some expression of concern or empathy as part of basic customer relations. Instead, when I actually got any replies, Pam left my questions unanswered. Weeks went by without an email response or answered phone. When I finally sent a message politely asking for weekly updates, Pam ignored that request entirely. Indifference. Another example from Rob: Drilling started on Thursday, four days before our target date. Work went as follows. *Day 1* About 2 hours of drilling. Rob stops to go fill a tank truck up with water because he "didn't bring enough out." No more work that day. *Day 2* Drilling done in 4-5 hours. Rob leaves with a promise to "come back tomorrow" to finish up. *Day 3* The rig sits. No sign of Rob. At noon, I call the company. Two voicemail boxes are full (as usual), and there's no answer at the other number (as usual). I send an email, asking if Rob will be coming that day. In desperation, I drive to their home office. Pam tells me that "Rob didn't realize it was a Saturday. He'll be back on Monday." When reminded of our target date and price hike deadline, she seems entirely unconcerned--even irritated that I would presume to expect Rob to show up as planned. *Day 4* The rig sits. *Day 5* Rob moseys in at 10 and by 10:30 gives me a well log. By then, he has put in about 7 hours on-site over 3 work days. Today took only a half hour. Why couldn't he have done this Friday, or during a quick drop-in on Saturday? He only lives about 20 minutes away.... In the end, we got our county approval exactly 3 days late. I had told Pam earlier that with this tight schedule, even one day's delay could make the difference. I just wish she and Rob had taken that to heart and at least showed some concern. But I guess that's not how they roll. BOTTOM LINE Read the other negative reviews. For quick jobs & simple fixes, reviews lean positive. For anything else, steer clear! There's nothing "advanced" about this company.

My husband and I returned from a weekend away to find that we had no water. My husband called…read moreAdvanced Drilling to help us with our well at 8:00 Monday morning. They said they would be out between 9:00-10:00 Tuesday Morning. In the meantime, we had no water. He took the morning off work to wait for them but they never showed up. We called several times during the day and left a message. Finally, he went to work around 2:00. I eventually got someone to pick up the phone and they said we weren't on the schedule. The receptionist said that someone must have forgotten to tell her. We went with a different company who was prompt, picked up the phone, and wrote down appointments.

Big kudos to Devin from Black Hills Inc.!…read more This young man arrived on time and provided fantastic service to our furnace and air conditioner. He gave our HVAC system top-notch care and took the time to explain helpful tips for maintaining our plumbing and electrical systems at home as well. It's rare to come across someone so professional, knowledgeable, and customer-focused these days. We truly appreciate the excellent service Devin provided and would highly recommend him and the team at Black Hills Inc. If you're looking for quality HVAC service, give them a call at (833) 417-5574 and ask for Devin. You'll be impressed!

As contracted and timely. Good clean and professional…read more History of doing a professional job at competitive pricing.

After finding we had a leak somewhere in our bathroom, I started calling plumbers in the area. Not…read moreknowing who was reliable or reasonable, I started calling the "big names" first. I could not get a return call from ANY of them. Not kidding, I left numerous messages and did not even get the courtesy of a reply (White Knight Plumbing, Springer to name a few). I guess my leak was not big enough of a job to even warrant the courtesy of a "no thanks, we aren't interested". I called Jeff's as I went down the line of potential plumbers. He answered his phone on the second ring, was courteous, made time for me right away, and came out the next day. He was pleasant, honest, and fixed the problem right away. I highly recommend Jeff.

I plumber in need, is a plumber indeed. I get a text from my…read moredaughter that water is gushing out of the kitchen drawers next to dishwasher; I'm 35 minutes away coming from work; the neighbor is over to help but can't find the water turnoff; an inch of water is in my kitchen floor. It's 5:15! I check Google and I see a local plumber with a Yelp rating; I call; he can come by; I go from victim to saved!! He came immediately; diagnosed the problem quickly and had the part on his truck. Sure, I got charged for emergency visit but I was glad to pay it! Thank you!

Literally one of the best plumbing businesses around. My craftsman home is over 110 years old, I…read morecould not find a honest or trustworthy plumber in Grays Harbor to fix an old bathroom tub faucet. They fixed my bad faucet and for an amazing price compared to others that tried to cash in on my misfortune. Thanks again Barbos Plumbing will do business again!

Very responsive and considerate. Worked with us on prioritizing repairs. Would highly recommend.read more