I was a long time (25yr) customer, spent a LOT of money over at American Bolt, but then I…read moreencountered a bad situation with product quality at the store. I bought a wire cup attachment, it went south in minutes, costing me about $20. They (owner Dane Jackson) refused to back it for a quality swap-out, and lied to me at the counter, and said that he would have to contact a product REP, as an excuse to refuse to help a long time customer. They actually have a 15 day written complaint system, unknown to the customer (not displayed), and do NOT have a company built on trust, do NOT believe in quality products or doing things the right way every time, as they (family owners Jim Jackson, Dane Jackson) mention on their website. Stay away from this place.

Came here to find a specialized bolts that the big brand hardware stores didn't have, the place is…read moresmall but the service is incredible, a guy named Art came to help me and did everything in his power to find an exact replacement! Definitely come here if you need any specialized bolts!

Been to every welding supply shop in Austin over the years. These guy's are the best. Fast refills,…read moregreat service, decent prices.

BILLING FRAUD! AVOID! SHADY!! Used for oxygen, carbon dioxide medical gas tanks as my veterinary…read morepractice's sole supplier for 18 yrs. Invoices cryptic, impossible to understand. When my business permanently closed due to forced retirement in May 2024, all gas tanks returned. Found over-billing for #8 gas tanks (nitrous oxide, oxygen) that we never had. We had #13 tanks from 2009-2024 but billed rent for #21 tanks; # tanks billed increased over time; more than $7000 over-billed over 18 yrs. We only had storage tanks holders for #13 tanks! Attempted direct communication assuming honest mistake- poor response to phone calls, letters, email. Owner David denied then attacked asking for even more payment from us for 8 tanks that do not exist. Review of our invoices, delivery sheets proved one nitrous oxide tank error and start of when total # oxygen tanks started increasing. David agreed on nitrous oxide error but no reimbursement, no response until invoices received 10/9/2024 for monthly tank rentals June-Sept for #8 tanks we never had. Charges even includes the one nitrous oxide tank that David admitted error on. Ongoing nightmare even to stop billing for ghost tanks. Do not get ripped off like my company! Just AVOID!

Buying lumber at Eastside Lumber and Decking is as good an experience as I can imagine: they have…read moregood products at fair prices, make worthwhile recommendations and deliver quickly. In less than 30 minutes, I'm in and out of their store knowing that I purchased what I need and when it will be delivered -- and every board arrives straight and is of first quality. I can't foresee any reason I'd consider shopping anywhere else. Highly recommended.

I wrote an email asking for a specific piece of siding with specific dimensions in hardiplank…read moreinstead of masonite., and got a response that said "we have all the standard sizes of hardieplank in stock now" from Dean Apparently it was MY mistake to take that as an affirmative response, because when I drove an hour out of my way to go pick up the board with those dimensions they told me that they only has hardieboard not hardieplank, that it would never work in place of masonite, they didn't have that size in wood either and when I showed them their own email from an hour previous Dean raised his voice and said "I said Standard Sizes!" Apparently he couldn't be bothered to read two whole sentences of email and only read the one half of the word "hardie" and I was supposed to understand that he had disregarded the rest of it. Listen: Maybe if you are a builder or something that is going to buy 2000 board feet they will give you the time of day. But even then I wouldn't want to support their dishonesty. As an individual: Avoid!

This entity does not need your business. Management is obviously needing to brush up on their…read moreskills. The staff is very inexperienced in customer service. Plus, if you don't have commercial machinery they don't need your business, you're at the bottom of the totem pole. They took over a month with my one year old riding lawnmower. I sent the recording of the machine acting up. Paid $409 deposit. They returned it to me and said there was nothing wrong with it. Charge was $210. I would not trust their services.

I brought my lawnmower in for a possible warranty repair. I was told there would be a $200 hold on…read moremy credit card. Instead, there was a charge even though it was going to be two to three weeks before my mower could even be looked at. One of their employees told me it was just like at a hotel for incidentals. That's not how they do it at hotels, they put a hold, and he insisted that I was wrong about that too. They gave me excuse after excuse before even looking at the mower as to why the repair wouldn't be covered under warranty, including trying to claim that the problem was old gas (the gas had been in the mower for about 6 weeks with a stabilizer). Then they said it was probably the carburetor which also wouldn't be covered. Then they told me after they had charged the $200 that if they even looked at the mower there would be a $68 charge whether they did the work or not. They finally told me to just come get the mower. Complete scam.

The tech in the shop gave a number to "Bill" that works out of his garage. Jack acted uninterested…read moreand acted like he was doing me a favor. Never again. I left because none of them acted interested in doing a tune-up on my mower.

If front door is locked swing around to the back/shop. It's a bit of a hidden gem…read more I walked into shop with a jammed up hedge trimmer thankfully it turned out to be a super quick fix. The gentleman who helped me out recommended a product he used to lube the chain/blade and I was blown away by the many options available in stock and fairly priced. Best way to describe the showroom *Lawn care provider porn...Echo,Stihl,Honda,Shindawa, to name few I'll certainly be bringing other equipment to get worked on in the near future,the staff is knowledgeable and ready to help.

Reflecting the same experience as Herman R. I'd used one of their competitors three times with…read moreincreasing dissatisfaction & pricing. Linde apparently doesn't need your amateur non-commercial business, but I feel like Alamo deserves it!

I have used this business for many years. they are very knowledgeable, helpful, reasonable pricing…read more I recently tried a different place because it was more convenient and received incorrect info and lackluster service. As a non professional, I rely on the expertise of these guys and I have always been happy with what I got at Alamo.

I've been buying there for nearly 13 years. Excellent service, quality, and good prices on the…read morematerials. LR.

I personally build fences and decks . I always come here get the t25 or t20 screws there half the…read moreprice of Home Depot and you get twice the value plus this ones come in a better looking color than what I'm used to getting

I was referred to this business for warranty work on a Milwaukee drill. The drill was dropped off 2…read moreweeks ago. The guy working the counter said the turnaround time was 1 week but could take 2 weeks. I called them today to check on the status of the drill and the guy who took my phone call was incredibly rude. He asked for my ticket number and I told him unfortunately I didn't have it with me. His reply was an audible sigh. After searching for my info he said that warranty work hadn't been started yet. So I asked if he could provide me an ETA for the repair and he replied "what does it matter, it's free to you". This guy apparently doesn't realize that these tools are how people make their money. If I need any tools or repair work in the future I will go somewhere else.

THE BEST PLACE IN AUSTIN TO GET TOOLS! No place comes close to the prices and inventory they have…read more The staff could smile every now and again though.