As a landlord , I have to make decisions about purchase orders for my property. I contacted…read moregrainger to get a quote on a case of freon and was told they could not give me a price because I was not a/c certified. I explained that I would be having my maintenance tech make the purchase and arrange delivery, that I was just confirming what company had the lowest price to expedite the process so that when he finished the job he was working on he would know where he was going to pick up the materials. I can understand not selling the products to unlicensed amateurs but not being able to quote a price to the person who has to make the decisions about where money is spent I promise you is a huge mistake.

Grainger did some soul searching or something because they are back! Needed a capacitor for an AC…read morecompressor. Called and talked to a very polite english speaking woman. They didn't have the exact part ,but she connected me with a technical expert that provided a compatible part. Who then connected me with the store to verify inventory and pull the part before I arrived at the store. Paid over the phone and the part was waiting for me. Back on the job site and part replaced before lunch was over. I am back to using Grainger as my first call.

Do not come to this store expecting help unless you already know exactly what you need…read more I brought in a washing machine drain pan plug and needed help figuring out what size hole saw to use to cut an opening for the drain hose. The first employee I asked had no idea. I asked for someone who could help. I was told to go to the front desk for assistance. I waited in line, asked the cashier, and she also didn't know. I had to ask for additional assistance. She sent me to find another employee on aisle 2. Thankfully, that young man was the only bright spot in this experience. He took the time to measure the piece I brought in with calipers and helped me determine I needed a 1 1/4 inch hole saw for PVC. He was professional, patient, and genuinely tried to help. Meanwhile, the checkout situation was equally frustrating. The line grew to three times its original length. Another cashier was called up, customers moved to the shorter line, and then were told to go back to the original line until they were called over. There was no signage or clear direction, so every new customer repeatedly got in the wrong line. It was poorly set up and not customer friendly or logical. The store would benefit from more employees with subject matter expertise, stronger customer service training, and a more organized, customer friendly process for opening additional checkout lanes. I doubt I will return, which is unfortunate, because with better staffing and clearer systems this could have been a very different experience. The only saving grace was the one employee who sincerely tried to help.

my husband's go to weekend place always finds what he needs and doesn't need, and stuff for me too!read more

Use this place for work often easy to call Lynn order and just pick up or just come over and get…read morewhat you need great service as you're very thorough. Good customer service on the front side and the back side if you need metal definitely suggest it.

So my teenage son got into welding last summer after a class at Laguna Gloria. Normally dad is on…read morepoint to teach the kids how to do things, but not so much with this. He quickly gained more knowledge and experience than I had, and I ended up in the "drive him places and pay for stuff" position. So he gets a welder for Christmas and then needs some stock to build a welding bench. I tell him to make a plan about what he needs and to find a metal shop and we'll go get a quote and pick Up what he needs. Man, I was figuring he was gonna be in for a rough ride on this one. But the guys at Westbrook we AWESOME. Super patient with him walking through his project, giving him a quote, working on a re-quote, and when the price still wasn't in the dad budget, helped him select some useable parts from the scrap area to work towards what he needed. And when they learned he was just starting out, they said "hold on, we've got some scrap that's too small to sell" and handed him a box with about 10 pounds of small parts and told him to go practice... which he did." (He managed to build a nightstand like table with them... not bad!) Long story short, my son has a new hobby and I will basically go here from now on whenever we need metal or welding supplies, because the level of service is out of this world.

Reflecting the same experience as Herman R. I'd used one of their competitors three times with…read moreincreasing dissatisfaction & pricing. Linde apparently doesn't need your amateur non-commercial business, but I feel like Alamo deserves it!

I have used this business for many years. they are very knowledgeable, helpful, reasonable pricing…read more I recently tried a different place because it was more convenient and received incorrect info and lackluster service. As a non professional, I rely on the expertise of these guys and I have always been happy with what I got at Alamo.

Go see Ken, very knowledgeable , he is very helpful. Knows all about RV's. Ken goes the extra…read moresteps to solve your issues. Thank you Ken. John

Came for cattle panels. They had the best price in town. For the most part the staff was friendly…read more There was a grumpy fellow that was tasked with helping us load up. That was interesting. Otherwise, the store is clean and they have a great selection. I would recommend them over the big box stores. they also had a fun Father's Day event where kids could come out and paint hammers for their dads. That was an awesome event to attend.

I was a long time (25yr) customer, spent a LOT of money over at American Bolt, but then I…read moreencountered a bad situation with product quality at the store. I bought a wire cup attachment, it went south in minutes, costing me about $20. They (owner Dane Jackson) refused to back it for a quality swap-out, and lied to me at the counter, and said that he would have to contact a product REP, as an excuse to refuse to help a long time customer. They actually have a 15 day written complaint system, unknown to the customer (not displayed), and do NOT have a company built on trust, do NOT believe in quality products or doing things the right way every time, as they (family owners Jim Jackson, Dane Jackson) mention on their website. Stay away from this place.

Came here to find a specialized bolts that the big brand hardware stores didn't have, the place is…read moresmall but the service is incredible, a guy named Art came to help me and did everything in his power to find an exact replacement! Definitely come here if you need any specialized bolts!

I've been buying there for nearly 13 years. Excellent service, quality, and good prices on the…read morematerials. LR.

I personally build fences and decks . I always come here get the t25 or t20 screws there half the…read moreprice of Home Depot and you get twice the value plus this ones come in a better looking color than what I'm used to getting

Boy oh boy! EVERYONE there is so helpful and just wonderful to deal with. ESPECIALLY Bill! We…read morelove our Kim Paper!!!

Very professional company with outstanding customer service. They are willing to go out of their…read moreway to ensure the customer is taken care of. I have worked with Bill and Eugene for about 3 years and will keep doing business with them,