I confess: I joined Yelp specifically so I could write this review. It's been about a month since I got my hair cut by Jobi at PR @ Partners at Metro Center. And I've hated this haircut every day since then. Seriously, it's the worst haircut I've ever had. The only redeeming part of this experience has been the customer service I received from PR @ Partners since the cut.
I admit my mane was a bit out of control by the time I finally called to make an appointment. But when I arrived, the receptionist handed me a form for new clients, and I thoughtfully answered all the questions--things like when I'd last gotten a cut, how much time I wanted to spend styling my hair, which products I used, what my hair looks like when I let it air dry, how much I wanted to cut, etc.
Before he started, Jobi and I spent about five minutes going through my answers to the questions on the form. I explained that my thick hair tends to get a little wavy when it's humid or rainy outside, that I was looking to thin it out a bit, make it more manageable, all in all to come out of the shop looking a little more professional and "put together." I explained over and over that I was looking for something that could stand up to the humidity and that I needed something that would be versatile enough to still look good when those waves inevitably set in. I also said that I was only looking to lose two to three inches and that I still needed it to be long enough to fit in a ponytail.
The haircut I walked out with was absolutely nothing like what I'd asked for. To begin with, it was way too short to stay in a ponytail. I'd asked for long layers, but he chopped way too much off the back. The short pieces stick out awkwardly unless I use a flat iron to smooth them down. This is the furthest thing from a wash-n-go style that I've ever had. Air drying isn't even an option with this cut.
I've had plenty of mediocre cuts. But never have I dreaded my morning routine as much as I have since this disastrous haircut. Before I can even think of walking out the door in the morning, I have to wrestle with a hairdryer, a brush, and a flat iron for at least 30 minutes, and even then, my style is toast by the time I walk from my apartment to the Metro.
Here's where things start looking up a little bit. About a week after the worst haircut ever, I got a call from PR @ Partners' customer service representative. She asked me several multiple choice questions and then offered me the chance to give some feedback about my experience. I confessed that I absolutely hated the cut and probably wouldn't be booking another appointment with Jobi or anyone else at the salon. She apologized and insisted that I come back in and see Justine, the manager of the G Street location, to find out whether anything could be done to fix it. She was able to get me in the next day.
Justine was very friendly and welcoming. She took the time to listen to exactly what I didn't like about the haircut and then had her assistant wash and style it so she could get a better look (as usual, the incessant DC humidity had already sapped my morning styling effort). She agreed that the back was too short, then she got her scissors out and did the best she could to get the layers to blend in a little better. I also found out that my next haircut with Justine would be free. Now all I have to do is wait four months for my hair to grow enough to need another haircut.
Stay tuned: I'll update this review after my next appointment. read more