Many times over many years we have relied on AutoClinic for their expert help in keeping which ever…read moreour vehicles we were driving at the time. My adult Son originally recommended them, maybe 25 yrs ago?! We seriously don't usually have mechanical problems but when we do we go to Auto Clinic & get things taken care of

Mike Powell and staff are honest and hard working. I am fully satisfied with their work. I…read moreappreciate the respect exhibited to me while I was formulating my plan.

There is only one thing worse than breaking down on a road trip and that's breaking down on a road…read moretrip after hours, during frigid winter temperatures, just days before Christmas and with your car filled with luggage/gifts and a very large dog. Yes, that is exactly what happened to us on December 21, 2016, while driving from Boise, Idaho, to Spokane, WA. But even with this cloud of doom hanging over our car, a silver lining in the form of J & B Automotive, appeared. Our engine problem struck as we were traveling through Pendleton. As it was about 8:00 pm, we didn't have any option but to spend the night and pray that we could find a repair shop in the morning who had time for us. The receptionist at the Holiday Inn Express was very helpful and gave us 4 reputable auto repair shop names/phone numbers. I asked her which was the best and she said they were all good but J & B the closest. I did some research and decided to call J & B first thing in the morning. At 7 am, I called J & B and, after hearing about our vehicle problems, they said to come on down. Fortunately, the car did start and I crept it a mile or so down the road to J & B. My first impression was great. The attendant (owner?) was very friendly and said he would get his staff working on it as soon as they arrived. Soon we learned that it was a combination of a faulty alternator, a leaky water pump and a worn belt. The mechanics got right on it and the only delays were waiting for the parts which was only a slight delay considering where we were and where one of the parts was located. When presented with the bill, I was happy that I wasn't gouged. Yes, the parts were expensive but J & B did not take advantage of a traveling motorist and gouge me on labor. I was very pleased with the friendliness and service provided by J & B. It was also very consistent with what one local customer told me.... She said J & B was the best in Pendleton, Oregon. In consideration of what I experienced, I would have to agree with the local's opinion. Of special note, J & B advertises that they give free tows to broken down motorists. I did not use this service so I don't know what the requirements are but it is certainly worth the call to ask if you happen to be in a bind. Thanks again for your help, J & B Automotive. We made it safely to our destination and had a great holiday.

J&B's was so good to my husband today when our Nissan Altima we were trying to drive out to our son…read morein college started having acceleration problems. The receptionist was so kind. The mechanic made time for us and figured out what was going on so we could make a safe decision. We were so grateful for their kindness and expertise.

Buyer Beware - I'm exposing this shop publicly so that you don't get cheated and taken advantage of…read morewith your hard-earned money like I did. I depend on my car for work use to support my family of 6 kids. I took my car in for a major repair that costs over $2,000 and exactly 1 year later the exact same parts failed in the manor of why U took my car to The Shop in the first place. When I took my car back the shop owner refused to do anything about it, nor tried to warranty anything. Is this the way a local business is supposed to treat a small town working man? It gets even worse with what I actually found out. The parts that failed weren't even new parts that I paid so much money for, after getting several professional opinions from other automotive shops, including the one that actually fixed it right. I found out that the parts were no way only a year old as the bolts and components were completely rusted out and shown much more age with the condition they were in, to be in the shape and appearance compared to other like parts and components of 1-year in age. Of course I went back to Ron, the owner and confronted him about it, he actually escorted me out of his place of business and went on in denial of the whole thing, and literally was happy to wash his hands of the whole thing, like I was a nobody. And since I also found out that taking him to court would cost more than what I would get back in restitution, I'm going to let every fellow Pendleton local know if The Shop's deceitful ways so that you can trust someone else with your car. If your car is scheduled to go to the shop, do yourself a huge favor and go get it right now to take it somewhere else, and If you are already stuck with using the shop because they are already working on it, please inspect what you expect, because they don't honor their warranties, if they actually have any, and don't get used or so-called refurbished parts like I got. I will be also posting pictures to edify this post for credibility and authenticity that this is a true and accurate review of this local business; The Shop of Pendleton, Oregon.

$45 to fix a punctured tire…read more Seems high, Les Schwab does it free. Wait a minute ... looking at the bill we realize how padded it is. What do you think? $5 for Haz Mat? Another $5 for Parts. Hmmmm ... it was a small bolt in the tire. The Flat Repair is $35, the rest is pure hogwash. Beware of the business practices of any business that would charge superfluous and ridiculous charges like these. Thus is a small tire shop in Pendleton, Oregon. A rip off. Won't return.

My husband and I were tasked with bringing his late father's old Subaru to Washington from Idaho…read moreupon his passing. Little did we know how very much this car had wrong with it. It was only as we approached Pendleton that we started getting legitimately scared, and opted to stay in town to sort it out. We could not have been more grateful to have landed in Kris's lap. He could not have been more sympathetic to our predicament, and put what felt like an impossible situation back in our hands, ENSURING we felt safe before returning to the road. He prioritized our vehicle due to our dire straights, and got us back on our way the very next day. Mechanics of this caliber are far and few, and I wish very much Zeigler Transmission were closer, because I've never trusted the integrity of one more. We're truly indebted to you, Kris, thank you!

Our car broke down as we were traveling from Boise to Portland. It was 4pm on a weekday. We…read morethought we were going to be looking for a motel.... Nope, their team welcomed us even at that late hour. Ordered parts fixed our car. The nicest people, the best repair service and the price was more than fair. Amazing!

Quick, friendly and professional with reasonable prices. Willing use my oil & filter. Highly…read morerecommended!

Quicky Lube is the GOLD STANDARD when it comes to oil changes! I have never received such fair,…read morequick, thorough, and fairly priced service anywhere! No pushy upselling and charades, whatsoever. The price was less than I could have found anywhere else! I just happened to wander in one day, and decided to take a chance on an oil change. Best part, I was easily able to get my oil changed, pickup some lunch, and run a few errands, in less than an hour! I really cannot say enough about these guys! I did get a couple of filters too (by my suggestion), and the pricing was more than fair.I will be using this service for the rest of my life! What a great outfit and the guys that are operating this business, are absolutely top-notch! THANK YOU QUICKY LUBE!!!

I took my car here for a $950 fix. When they called me to pick it up there was an ashtray in my…read morecupholder about $600 of my belongings were missing from my car. After I brought it up they told me that they noticed two days before I came to pick it up that someone broke into my car. They didn't call me or the police the day it happened and they didn't mention it when I was paying/picking up my car. They were very rude and refused to give me their insurance information. The officer that came to look at my car told me there was no damage anywhere where someone would have broken in so they had the key or the mechanic left it unlocked.

We stopped for the night on our trip to Idaho. We are 6 hours from home, have another 6 hour drive…read moreto go. Woke up to radiator issue. Called Western Radiator and they were able to get us in, fixed up and back on the road! Very nice and knowledgeable! Couldn't have asked for a better place for this mishap to happen! Thank you for all your help!!

I don't know that there are enough good things to say about our experience with Hop's. During our…read more4th of July trip to Long Beach, WA from Georgia, we had a nasty accident which involved a tire flying off of our Jeep while on the interstate. We were towed into Pendleton, OR since that was the closest approved Progressive repair center. Upon arrival, we met Cory and Dave. These two guys were extremely kind and understanding to our situation. Now being in such a remote spot, during the 4th of July holiday there was a understandably longer wait to get things repaired. We left our Jeep, got a rental and pushed on into Long Beach. When we returned to Pendleton, our Jeep still had a bit of body work to go through, so Cory set us up with his corporate discount at one of the local hotels and we saved a good bit of cash by him doing this. I know though the whole ordeal, we were giant pains in the butt for these guys, calling frequently asking for updates and such. Never once was the service anything less than exceptional, there was always a smile on there faces, they didn't mind chatting with us and made me feel much better about the stressful situation. If you guys ever read this, we made it home safe and sound and truly appreciate all the hard work you put in. Our Jeep looks good as new and we couldn't be happier.

Had a little car trouble while halfway through a 2400 mile road trip and these guys were there to…read morehelp. Though already late in the afternoon, they fit me in and got my ride back on the road in a snap. Marty, Troy and the rest of the gang were all friendly and helpful. Thanks again fellas!

FRANNY FRANNY Franny was so beyond amazing at the Pendleton…read moreLes Schwab. I stopped by on my way to Idaho to get my tires rotated and Franny treated me with such kindness and was very truthful when he said it was time for new tires. I was all in, and he really saved the day and the rest of my roadtrip. He made us feel so important, and I could tell he loves his job and cares for other's wellbeing. He made the process so relaxing and FAST. This kind of help made me want to drop everything and move to Pendleton! Thank you to Franny and everyone at Pendleton Les Schwab. You're amazing Franny!!

A flat tire 400 miles into a road trip is stressful enough. After AAA quoted a multi-hour wait, I…read morecalled the nearest Les Schwab for help: the La Grange location. They informed me they would not come out to change my tire and that I should wait for the tow truck. However, the Les Schwab in Pendleton is incredible! When I called, Francisco Perez drove out of his way to change my tire roadside. He was a true professional, and his help allowed me to drive to their shop, where they promptly installed a new set of four tires. They turned a potential nightmare into a minor delay and a sale. A huge thank you to Francisco Perez and the entire Pendleton team for exceptional, above-and-beyond service.

They say open 24 hours, but nobody will answer, nobody at shop & keeps going straight to…read morevoicemail... very disappointed..

We were driving our new (used) Sprinter RV back home to Az. It ran well the first two days then…read morethe 3rd day it was running a little hot. I wasn't gonna go the Pendleton over the pass route, but my wife wasn't feeling well so we changed our plans to get home sooner. We got to Pendleton for an overnight. The next morning, I was intending to take it easy, keep the speed down, no AC, run the heater if necessary to get up and over to Boise and fix it there. Anyway, we started up the 3000 ft. elevation. We only got up two miles and it started overheating. The previous owner had just replaced the water pump and the thermostat(?) As I found out, No actually, he didn't! Who puts in a new water pump with an old thermostat? We called Good Sam for a tow back to town. It took a while, but got a trucking firm next to Wildhorse Casino. I felt secure knowing their reputation, it should be addressed quickly correctly. The tow guy showed up with his semi tow truck, WOW. He said he was gonna take a look 1st. He went at it and thought it might be the thermostat, as I did. He bypassed the electric fan for the radiator too, to stay on and keep it cool-er. He said run the heat full blast if it overheat, it did, and I did. We got back down the hill to "Truck's worth". They said surprisingly, it would be 7-10 days before they could touch it. Referred me to others for my small repair. It would have been nice to know that hours earlier and have it already setup. But no, I was just dismissed? [Now, Good Sam was at fault, knowing that we were in transit. Why did you send me there if they wouldn't be able to touch it for at least a week??] Devin the tow guy, made the effort to get me back to town and offered to put in the thermostat at least. It may not be the answer, but he didn't leave us hanging. said he would do it, if we ran in to trouble getting it done. Community business commerce is based on good work, fair pricing and a good reputation with your customers. Yes, your primary customers should be taken care always. So I don't totally fault Kenworth, oops! I blame Good Sam for not doing the whole job! If you need a tow of any size or to be rescued up on "Deadman's Pass." Call Devin at Taylor Towing and Recovery, he will get you back to town to get the work done. If he is not super busy because he knows how to provide service as part of the whole job!