Buyer Beware - I'm exposing this shop publicly so that you don't get cheated and taken advantage of…read morewith your hard-earned money like I did. I depend on my car for work use to support my family of 6 kids. I took my car in for a major repair that costs over $2,000 and exactly 1 year later the exact same parts failed in the manor of why U took my car to The Shop in the first place. When I took my car back the shop owner refused to do anything about it, nor tried to warranty anything. Is this the way a local business is supposed to treat a small town working man? It gets even worse with what I actually found out. The parts that failed weren't even new parts that I paid so much money for, after getting several professional opinions from other automotive shops, including the one that actually fixed it right. I found out that the parts were no way only a year old as the bolts and components were completely rusted out and shown much more age with the condition they were in, to be in the shape and appearance compared to other like parts and components of 1-year in age. Of course I went back to Ron, the owner and confronted him about it, he actually escorted me out of his place of business and went on in denial of the whole thing, and literally was happy to wash his hands of the whole thing, like I was a nobody. And since I also found out that taking him to court would cost more than what I would get back in restitution, I'm going to let every fellow Pendleton local know if The Shop's deceitful ways so that you can trust someone else with your car. If your car is scheduled to go to the shop, do yourself a huge favor and go get it right now to take it somewhere else, and If you are already stuck with using the shop because they are already working on it, please inspect what you expect, because they don't honor their warranties, if they actually have any, and don't get used or so-called refurbished parts like I got. I will be also posting pictures to edify this post for credibility and authenticity that this is a true and accurate review of this local business; The Shop of Pendleton, Oregon.

$45 to fix a punctured tire…read more Seems high, Les Schwab does it free. Wait a minute ... looking at the bill we realize how padded it is. What do you think? $5 for Haz Mat? Another $5 for Parts. Hmmmm ... it was a small bolt in the tire. The Flat Repair is $35, the rest is pure hogwash. Beware of the business practices of any business that would charge superfluous and ridiculous charges like these. Thus is a small tire shop in Pendleton, Oregon. A rip off. Won't return.

I don't know that there are enough good things to say about our experience with Hop's. During our…read more4th of July trip to Long Beach, WA from Georgia, we had a nasty accident which involved a tire flying off of our Jeep while on the interstate. We were towed into Pendleton, OR since that was the closest approved Progressive repair center. Upon arrival, we met Cory and Dave. These two guys were extremely kind and understanding to our situation. Now being in such a remote spot, during the 4th of July holiday there was a understandably longer wait to get things repaired. We left our Jeep, got a rental and pushed on into Long Beach. When we returned to Pendleton, our Jeep still had a bit of body work to go through, so Cory set us up with his corporate discount at one of the local hotels and we saved a good bit of cash by him doing this. I know though the whole ordeal, we were giant pains in the butt for these guys, calling frequently asking for updates and such. Never once was the service anything less than exceptional, there was always a smile on there faces, they didn't mind chatting with us and made me feel much better about the stressful situation. If you guys ever read this, we made it home safe and sound and truly appreciate all the hard work you put in. Our Jeep looks good as new and we couldn't be happier.

Had a little car trouble while halfway through a 2400 mile road trip and these guys were there to…read morehelp. Though already late in the afternoon, they fit me in and got my ride back on the road in a snap. Marty, Troy and the rest of the gang were all friendly and helpful. Thanks again fellas!

After my original post .then getting home realize this is a shady shop and how the owner lies and…read moreripped me off . apparently only shop in one that don't go by book hours .he says he told me also he was charging me because my transmission was so greasy .I said wait you didn't spray with break cleaner if was that bad but he didn't do either.charged me 4.5 hrs for a 2 hr job by book rate .he still swears he told us other stuff .first we never spoke to him at all it was his daughter or whoever the lady at counter was .when I asked him stop making excuses and just admit he screwed a tourist he chuckled and that was end of conversation.im not done with him yet filling complaint with Oregon attorney general office .bbb really isn't nothing they won't fight for you but still gonna go that route .point is if your stranded in the area call someone else .also I'm legally disabled he feels good about screwing a disabled family my wife and youngest son disabled as well

J&B's was so good to my husband today when our Nissan Altima we were trying to drive out to our son…read morein college started having acceleration problems. The receptionist was so kind. The mechanic made time for us and figured out what was going on so we could make a safe decision. We were so grateful for their kindness and expertise.

I took my car here for a $950 fix. When they called me to pick it up there was an ashtray in my…read morecupholder about $600 of my belongings were missing from my car. After I brought it up they told me that they noticed two days before I came to pick it up that someone broke into my car. They didn't call me or the police the day it happened and they didn't mention it when I was paying/picking up my car. They were very rude and refused to give me their insurance information. The officer that came to look at my car told me there was no damage anywhere where someone would have broken in so they had the key or the mechanic left it unlocked.

We stopped for the night on our trip to Idaho. We are 6 hours from home, have another 6 hour drive…read moreto go. Woke up to radiator issue. Called Western Radiator and they were able to get us in, fixed up and back on the road! Very nice and knowledgeable! Couldn't have asked for a better place for this mishap to happen! Thank you for all your help!!

I'm extremely upset with that travel plaza ! I got very hurt…read moretripping on the front door rug my leg my hands my body still hurts I filled a report with there security And No One has called me to check on me or anything I really got hurt and I have been disabled since 2001 I just wanted to shop for gifts instead do to the neglect and got hurt Service was Nil to none

Well won't be buying souvenirs here again, first the place is decent with lots of parking. There…read morewas some Girl Scouts selling cookies and was blown away when we bought 2 boxes for $12 and then the girl handed me the thing to sign as I was using a card and she asked me if I wanted to leave tip, since when do Girl Scouts ask for tips? We used the restrooms and were buying snacks, our boys since it was their birthday we let them each pick a gift. One wanted some squishy toy and the other a dragon hand puppet, when the cashier was ringing stuff up my draw dropped when she told me the total. The little dragon puppet that out one boy wanted was $38, absolutely ridiculous as it probably only cost $5 or less to make. Pendleton is just down the road and lots of souvenirs that don't cost $38. Our own fault for not looking at the price, but it's a definite tourist trap and nothing more.