There is only one thing worse than breaking down on a road trip and that's breaking down on a road…read moretrip after hours, during frigid winter temperatures, just days before Christmas and with your car filled with luggage/gifts and a very large dog. Yes, that is exactly what happened to us on December 21, 2016, while driving from Boise, Idaho, to Spokane, WA. But even with this cloud of doom hanging over our car, a silver lining in the form of J & B Automotive, appeared. Our engine problem struck as we were traveling through Pendleton. As it was about 8:00 pm, we didn't have any option but to spend the night and pray that we could find a repair shop in the morning who had time for us. The receptionist at the Holiday Inn Express was very helpful and gave us 4 reputable auto repair shop names/phone numbers. I asked her which was the best and she said they were all good but J & B the closest. I did some research and decided to call J & B first thing in the morning. At 7 am, I called J & B and, after hearing about our vehicle problems, they said to come on down. Fortunately, the car did start and I crept it a mile or so down the road to J & B. My first impression was great. The attendant (owner?) was very friendly and said he would get his staff working on it as soon as they arrived. Soon we learned that it was a combination of a faulty alternator, a leaky water pump and a worn belt. The mechanics got right on it and the only delays were waiting for the parts which was only a slight delay considering where we were and where one of the parts was located. When presented with the bill, I was happy that I wasn't gouged. Yes, the parts were expensive but J & B did not take advantage of a traveling motorist and gouge me on labor. I was very pleased with the friendliness and service provided by J & B. It was also very consistent with what one local customer told me.... She said J & B was the best in Pendleton, Oregon. In consideration of what I experienced, I would have to agree with the local's opinion. Of special note, J & B advertises that they give free tows to broken down motorists. I did not use this service so I don't know what the requirements are but it is certainly worth the call to ask if you happen to be in a bind. Thanks again for your help, J & B Automotive. We made it safely to our destination and had a great holiday.

J&B's was so good to my husband today when our Nissan Altima we were trying to drive out to our son…read morein college started having acceleration problems. The receptionist was so kind. The mechanic made time for us and figured out what was going on so we could make a safe decision. We were so grateful for their kindness and expertise.

Many times over many years we have relied on AutoClinic for their expert help in keeping which ever…read moreour vehicles we were driving at the time. My adult Son originally recommended them, maybe 25 yrs ago?! We seriously don't usually have mechanical problems but when we do we go to Auto Clinic & get things taken care of

Mike Powell and staff are honest and hard working. I am fully satisfied with their work. I…read moreappreciate the respect exhibited to me while I was formulating my plan.

They say open 24 hours, but nobody will answer, nobody at shop & keeps going straight to…read morevoicemail... very disappointed..

We were driving our new (used) Sprinter RV back home to Az. It ran well the first two days then…read morethe 3rd day it was running a little hot. I wasn't gonna go the Pendleton over the pass route, but my wife wasn't feeling well so we changed our plans to get home sooner. We got to Pendleton for an overnight. The next morning, I was intending to take it easy, keep the speed down, no AC, run the heater if necessary to get up and over to Boise and fix it there. Anyway, we started up the 3000 ft. elevation. We only got up two miles and it started overheating. The previous owner had just replaced the water pump and the thermostat(?) As I found out, No actually, he didn't! Who puts in a new water pump with an old thermostat? We called Good Sam for a tow back to town. It took a while, but got a trucking firm next to Wildhorse Casino. I felt secure knowing their reputation, it should be addressed quickly correctly. The tow guy showed up with his semi tow truck, WOW. He said he was gonna take a look 1st. He went at it and thought it might be the thermostat, as I did. He bypassed the electric fan for the radiator too, to stay on and keep it cool-er. He said run the heat full blast if it overheat, it did, and I did. We got back down the hill to "Truck's worth". They said surprisingly, it would be 7-10 days before they could touch it. Referred me to others for my small repair. It would have been nice to know that hours earlier and have it already setup. But no, I was just dismissed? [Now, Good Sam was at fault, knowing that we were in transit. Why did you send me there if they wouldn't be able to touch it for at least a week??] Devin the tow guy, made the effort to get me back to town and offered to put in the thermostat at least. It may not be the answer, but he didn't leave us hanging. said he would do it, if we ran in to trouble getting it done. Community business commerce is based on good work, fair pricing and a good reputation with your customers. Yes, your primary customers should be taken care always. So I don't totally fault Kenworth, oops! I blame Good Sam for not doing the whole job! If you need a tow of any size or to be rescued up on "Deadman's Pass." Call Devin at Taylor Towing and Recovery, he will get you back to town to get the work done. If he is not super busy because he knows how to provide service as part of the whole job!

I was stranded in town and made a call to Powerhouse Diesel. Casey was able to get me in same day…read more He knows his stuff. He fixed my rig and got me back on the road. Jessica was paramount with her communication and customer service. I was just some out of towner, but they treated me like a long time customer. I can't say enough good things about them and my experience. A HUGE thank you to the folks at Powerhouse diesel. Much appreciated!!

We were on our way through on a road trip when our water pump went out. Friday morning we stopped…read moreby and asked them to look at it. Casey squeezed us in right away and we were able to continue our trip within a couple hours. Very nice and friendly staff. I would highly recommend.

Our company was working a wildland fire in the area and had some tire issues and these guys took…read morecare of us quickly, thoroughly, and above and beyond your run of the mill big box tire places. They were courteous and professional, allowing us to get back to our job super quick and with confidence. We could not recommend them more. If you live in Pendleton or are just passing through, this is the tire place to go to!

I requested some side steps for my 2024 Runner. Quality: I'm…read morereally pleased with the side steps to the runner. They're sturdy, nicely finished and overall I'm just really happy with their look. Value: I believe with installation and item they were roughly $722. Dropped off about 8:30AM and I'm pretty sure they were done within a few hours, so not a long wait time. I'd recommend.

I took my car here for a $950 fix. When they called me to pick it up there was an ashtray in my…read morecupholder about $600 of my belongings were missing from my car. After I brought it up they told me that they noticed two days before I came to pick it up that someone broke into my car. They didn't call me or the police the day it happened and they didn't mention it when I was paying/picking up my car. They were very rude and refused to give me their insurance information. The officer that came to look at my car told me there was no damage anywhere where someone would have broken in so they had the key or the mechanic left it unlocked.

We stopped for the night on our trip to Idaho. We are 6 hours from home, have another 6 hour drive…read moreto go. Woke up to radiator issue. Called Western Radiator and they were able to get us in, fixed up and back on the road! Very nice and knowledgeable! Couldn't have asked for a better place for this mishap to happen! Thank you for all your help!!

LITERALLY WENT THE EXTRA MILE!!!!!! COME HERE IF YOU NEED CAR HELP IN PENDLETON!!…read more Sometimes life is really crappy.........like when you're moving across the entire country and your car drops its transmission when you're in the middle of the mountains on a Friday at 4PM. Kohler is the ONLY place we found that was open on the weekends for repairs! That is a statement that should be all on it's own. We also got a very fair price and knowledgeable advice from Jeff there. (We called about 5 other places in the area and back in Portland and they were all crazy expensive...people knew we were in a bind). Jeff offered to get a lightly used transmission from Pendleton and install it to avoid spending $$$$$$ on a brand new one. Further, we were able to find one on our own and have it shipped to Jeff and he offered to install that one just the same. We were basically up shit creek without a paddle....they could have taken crazy advantage of us and chose to go the fair and honest route---hard to find these days, especially among mechanics. We had to keep moving on our roadtrip to start jobs, etc so they drove all of us to the airport Hertz even--really went the extra mile. With all the back and forth, they probably spent many hours on the phone with us going through all the details and pricing, etc They test drove it for over 200 miles upon our request before we arrived to pick it up, just to make sure it was running properly w/ the used transmission. Thank you Jeff and your whole team---we couldn't thank you enough for all you did. --Mark & Laura

We broke down heading up the hill past Pendleton, after making it up half the hill our car started…read moreoverheating, we called the shope after getting back down the hill. He said there was no chance of us getting in that night. So we had to stay a night to wait for them to open in the morning. We made our way to the shop in the morning to have a gentleman named Jeff look at the car. Pops the hood looks in the radiator and then explains how if the radiator is empty it can't cool the car, simple right? He fills the radiator with our coolant and 2 gallons of water to send us on our way. We make it to the exact same spot as we did the day before only to overheat again. Glad he charged us to fix nothing.

Buyer Beware - I'm exposing this shop publicly so that you don't get cheated and taken advantage of…read morewith your hard-earned money like I did. I depend on my car for work use to support my family of 6 kids. I took my car in for a major repair that costs over $2,000 and exactly 1 year later the exact same parts failed in the manor of why U took my car to The Shop in the first place. When I took my car back the shop owner refused to do anything about it, nor tried to warranty anything. Is this the way a local business is supposed to treat a small town working man? It gets even worse with what I actually found out. The parts that failed weren't even new parts that I paid so much money for, after getting several professional opinions from other automotive shops, including the one that actually fixed it right. I found out that the parts were no way only a year old as the bolts and components were completely rusted out and shown much more age with the condition they were in, to be in the shape and appearance compared to other like parts and components of 1-year in age. Of course I went back to Ron, the owner and confronted him about it, he actually escorted me out of his place of business and went on in denial of the whole thing, and literally was happy to wash his hands of the whole thing, like I was a nobody. And since I also found out that taking him to court would cost more than what I would get back in restitution, I'm going to let every fellow Pendleton local know if The Shop's deceitful ways so that you can trust someone else with your car. If your car is scheduled to go to the shop, do yourself a huge favor and go get it right now to take it somewhere else, and If you are already stuck with using the shop because they are already working on it, please inspect what you expect, because they don't honor their warranties, if they actually have any, and don't get used or so-called refurbished parts like I got. I will be also posting pictures to edify this post for credibility and authenticity that this is a true and accurate review of this local business; The Shop of Pendleton, Oregon.

$45 to fix a punctured tire…read more Seems high, Les Schwab does it free. Wait a minute ... looking at the bill we realize how padded it is. What do you think? $5 for Haz Mat? Another $5 for Parts. Hmmmm ... it was a small bolt in the tire. The Flat Repair is $35, the rest is pure hogwash. Beware of the business practices of any business that would charge superfluous and ridiculous charges like these. Thus is a small tire shop in Pendleton, Oregon. A rip off. Won't return.