Just signed a contract today for my generator, so I thought I would write a review (something I…read morerarely do) about my experience. I talked with neighbors and studied online before choosing 3 local companies to get quotes from and deal with in personal visits to my home. No reason to be negative about the others, but suffice to say the rep from Generator Super Center was not well-informed, Gen Pro's was well-informed, but spent a lot of time "talking down" his competition and refused to quote me on the generator I asked to learn about. I later called him personally, his company twice, and was told the sales manager would get with me (I simply had a question about model numbers they quoted) - I am still waiting for a return call from anyone. Both were much more expensive in their quotes than Grasten for exactly the same things (I requested). Grasten was represented by Tyler Dias, who did an excellent job in every aspect from start to finish. He also quoted me the generator I asked for, then was willing (when I called him) to give a second quote, then a third as I gravitated from Generac to Cummins and finally decided on Kohler. Grasten's pricing was well below the other two, which is why I was able to afford the more quality product in Kohler (with their hydraulic lifters) and avoid the lawsuits and apparent poor quality and tendencies to ignore warranty claims (Generac) and the oft-mentioned slow service related to parts "lack of availability" in the second (Cummins). So, I'm thrilled to recommend Tyler in every way, Grasten in every aspect so far. I'll add a "complete" report once the generator gets installed. Good luck in your search!

Dealing with Grasten has been a horrible experience…read more First of all... know that they RECORD your conversations, presumably to cover their tails in the event there is an issue. However, good luck getting the recording (or transcript) if YOU want to review the conversation since I have tried multiple times to no avail. My suggestion, if you insist on trying to trust their professionalism, is to make recordings yourself so you can review them. If you are purchasing through Lowe's, you might verify who the contract company is doing the installation. The "salesman" Nathan is responsive up to the time that he makes the sale...then, he seemed to drop me like a hot rock. Dealing with their office management is about as difficult. First of all, they charged us for permitting. Then they said we didn't need permits and would credit the amount, then they retracted that back to us needing permitting. You would think they would have this process down by now. Since this purchase was done through Lowe's, I have been in contact with them regarding the issues I have had with the contract installer (Grasten). Jackie handles the installations, and I would ask questions which would go completely unanswered. When the "salesman" came out, he stated the gas line would be run in the attic. I interpreted that to mean they would tap into a gas line in the attic and run it to the generator location. Well, when I saw a large gas line mounted on the front side of our house (see attached pics), I couldn't believe it. It doesn't appear it was mounted with a level either. When I brought it to Grasten's attention, it appears their position is...to bad, so sad. They told me they would move it, to make is less obnoxious, but that they would charge me an additional $500 to do it. With the price of the generator and installation already so high, we could not afford to spend an additional $500. I spoke with the installation manager, Michael, multiple times and when he indicates he will get back with you, I wouldn't hold your breath. I also requested responses in writing since I was having so many issues in dealing with them, but it appears they don't want to do that either. If I would have known they would not appear to act in "good faith", I would have never gone with them. Although I have attempted to add the photos, I can't see where they are attached to our review.

They arrived when they said they would, looked at the issue and diagnosed quickly and properly…read more Quoted repair up front and charged what they quoted. I needed a new dryer on my Under counter Bar Refrigerator. Most other companies I called said they would not even look at it because it is a Commercial Unit. Unit is now working flawlessly 24 hours after, where it would not cool at all before. In addition they looked at a couple of issues I had and gave some recommendations at no additional charge. I will definitely use them again and I highly recommend them. As a side note banter between Eric and Byron was professional and entertaining, as two Professors discussing the technical minutiae of HVAC theory.

This company was assigned a repair of one of my appliances by Lowes under an extended service…read morecontract that we purchased. The technician showed up, said he needed to order parts and we never heard from them again. They refuse to answer the phone and believe they blocked us after a while. After almost 2 months of trying to make this work, we contacted Lowes who then told us the technician filed a report saying he was unable to do the work because he claimed it was out of warranty. I am sure he got paid by Lowes for the visit, so it sounds like he is either mistaking us for someone else or... Anyway, Lowes said there is nothing we can do until we "make things right" with this company. I just called my credit card company and filed a claim thru them. So, avoid both Lowes service protection and this company. Update: called mrappliance.com who gave me an appointment immediately and repaired the appliance the same day. They are awesome. I will now update my claim with Chase Sapphire to include reimbursement for these repairs. Advice remains: avoid Lowes and all their fly-by-night repair associates.

WOW!! Amazing, amazing, amazing company. For starters, they came and repaired our generator…read moreunbelievably quickly without exploiting us even though we were in a desperate situation after Hurricane Beryl. We learned that the COO of the company, Josh, sometimes answers the emergency calls which is who we talked to. Also, the technician, Brett, they sent out was knowledgeable, friendly, professional, and competent. He worked quickly and answered all of our questions without being annoyed at all. We called many, many companies including the big ones around here and were reminded of how important it is to support smaller businesses. Everyone we spoke with truly cared about our situation and they actually answered the phone when we called. Very thankful to have come across this company. Very thankful that people like this still exist in the world. Thank you guys for helping us!

ARK response to BBB complaint contained many inaccuracies. No help in resolving Kohler generator…read moreissue

Ercan was amazing! He explained everything step by step and was extremely professional and patient,…read moreespecially since I had a lot of questions. He was responsive, respectful, and truly went above and beyond. Most importantly, he did a phenomenal job fixing my dryer. It works like brand new again! He saved me a lot of money and was transparent about the pricing and parts throughout the entire process. I would absolutely recommend Ercan to anyone needing appliance repair. Great service, great communication, and quality work!

We were really impressed and grateful for Vento Appliance Repair. Our refrigerator's door alarm…read morewould not stop beeping even though the refrigerator was closed. We put in a service request late at night and he came out the next morning (Sunday) and fixed the issue in less than 30 minutes. He gave us a great deal too. We highly recommend and will be using their services again. Thanks!!!

Excellent service all around, I totally recommend these company and plan to use them again.read more

I got cancelled at the last minute on the day of the scheduled service call, for being outside…read moretheir service area. They stated they could still come to my house but it would cost me a $250 service call. They knew my address yesterday, they knew yesterday I was outside of the service area. Now I unable to get another company to come out today, costing me the loss of a half day. Not an example of good customer service.

Phenomenal Service! Brandon, my technician, was very professional and knowledgeable. He quickly…read morefound the problem with my AC and he educated me on exactly what was happening. He was very patient and answered all my questions. He even showed me how to automate my thermostat and reminded me to lock my side attic door because I have small children! I am beyond satisfied with my service! Not only was my unit repaired in less than an hour, I received the best customer experience because of Brandon!

Will never use again and wouldn't recommend…read more Scheduled appointment after my ther-mostat screen went blank and wouldn't respond. Technician arrived and said the dis-connect for the furnace in the attic needed to be replaced, but he didn't have one in his truck and would have to run into town to get one. Couple of hours later he came back and installed the fuse box, but that didn't do anything. Then he said the capacitor needed to be changed, so he changed that. Total bill came to $556, which is ridicu-lous. I was charged 3 hours labor, 2 of which were for him going into town to get a part. BTW, there's a Home Depot 15 mins. from my house where he could have pur-chased one for less than $20 (he charged me $109.25). He said the furnace wasn't wired correctly, but he couldn't rewire it so he said he disconnected one of the heating elements. He said I would still have heat, but not full heat until the other heat-ing element was reconnected. Today, when I turned on the heater, there was no heat. He also tracked dirt in all over the floor.

I can tell you I put the word out that I need assistance with my refrigerator not cooling and they…read morewere on a phone call to me within five minutes and within 30 minutes of that time their tech was here at my house at the front door and I got it repaired short and fast he took care of it. He met the needs of getting it taken care of and he showed me the cost to repair it and he took care of business and very professional young man. I highly recommend this business. They do everything on any kind of appliances, washing machines, dryers dishwashers, microwave stove, stoves ovens anything they fix it and repair it in their here quick and they do take care of business fast. They are very high-quality and very good respectful business I see.

My mother had a leak coming out of her washer. She was worried about paying for someone to come…read moreout, but these guys were more than professional. The customer service was the most responsive of any other company I've worked with in the past, and the integrity of the technician was undeniable. He took a look at it, diagnosed the problem, and DID NOT try all the various avenues of up having people tend to do these days. I will only work with these guys from here on out.

After calling an endless list of repair companies and repeatedly being told that they didn't…read moreservice LG refrigerators (apparently this is a thing?), I was finally victorious with PowerOn. Our "top of the line" LG fridge went kaput during the extended warranty period, but we were tasked with finding a repair tech. PowerOn not only completed our service quickly & competently, but they also made sure we had all the documentation needed to process our warranty claim. Everyone was kind & professional (from the phone receptionist to the technician) and made scheduling easy. Prices were extremely fair, especially for such a job well done. Highly recommend!

He did a great job. I will definitely use them again! excellent. The repair man was competent and…read moreprompt and did a great job.