Two months ago I agreed to purchase a 2018 Ram 1500 Laramie from Power Ford. They told me I was approved free and clear, $0 down with my father as a co-signer (figured I'd need one having Madison's car in my credit file already). I was super pumped, and took the truck home that night. They said they would call the following day to have me finish the paper work when the banks were open, never got a call so I just showed up after work, to find no paper work ready for signatures. Two weeks go by and they tell me they need money down or proof of income, no problem. I delivered pay stubs proving I make a decent living, as well as my father's proof of livelihood and was told once more they'd call when the paper work was ready. Another two weeks go by, now I've had the truck for a month, and they tell me I'm approved on my own but they need $4000 down in addition to the $3500 in equity I have on my F-150. No problem, I make necessary arrangements to get it to them, finally I'm signing a finance contract. Figured I'd be done, and never have to deal with their stress ever again. Wrong! I get a call a month after signing the finance agreement saying that there's a problem and asked if I'd stop by, I obliged. I was told the deal getting funded was on hold because the finance company shot it back to them because they thought they'd be eliminating Madison's Escape from my credit file. Trading in a completely different vehicle with a different pay off amount has always been no secret, it's all over the contracts and odometer disclosure. Sales manager said he'd try to find another finance option by Tuesday, after I've now had that Ram in my possession for two months. I get a call from them yesterday, saying they can't get anyone to approve the loan (mind you, I've been told I was approved 3 different times already). So I ask what the options are, they said they'll give me back my trade in, and take the truck back, also refund the down payment in full, which they did (first sign of honesty so far). I had called the finance company, they said they never received a packet from the dealership to fund a deal and the loan offer had expired. So now here I am, exactly where I started after two months of hassle and headaches, except this time I now have a bunch of unnecessary hard inquiries on my credit report that may hinder me doing business elsewhere, plus my truck payment is now 60 days delinquent because they were supposed to pay it off, and didn't. I'll never do business with Power Ford ever again, and I encourage all of my friends to stay away from there as well. What a damn disaster! read more

Power Ford - Car Dealers Near Me - Albuquerque, New Mexico

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This dealership has reached the new low. They advertised "Black Friday" Auction of used and new cars. However they purposely omitted that there are reserve prices on all those cars, moreover their reserve or starting price was only few thousands below the window price. Most cars were marketed with reduced prices anyway prior to auction. The auction was advertised as wholesale price auction, but their starting prices were nowhere even close to wholesale prices. Most people wasted their time and holiday waiting for the auction to be hugely disappointed by unrealistic prices. What makes it worse is they knew ahead of time that it is a scheme to attract people to the dealership without actually selling any of cars for the wholesale price. One of the honest dealers told me that they will just move cars from one row to another without any real expectation to sell any cars. Regarding their prices, you have to haggle with them to get realistic price. They initially will give you very high offer, and it takes several rounds to get to something even remotely reasonable. If you are to buy a Ford, your first choice has to be Rich Ford, then Power Ford, and I wouldn't even consider the one in Rio Rancho. (EDIT) Both PowerFord and RichFord is owned by the same person/group. Thus I would avoid both. However if you have more money than brains, then it is the dealership for you. read more

The purchase process was excellent but its been over 3 weeks and my trade in has not been paid off and I have not received the registration for the vehicle I purchased. I believe this length of time is unreasonable. read more

Amazing service! We had a once in a lifetime issue and they were able to quickly help us, less than 10 minutes. The lens of my husband's glasses popped out and down into the very small space under the emergency brake. He could not have put it down there if he had tried! A gentleman came out and was able to pop the side of the console just enough for the lens to slide out. We are on vacation from the D/FW area and he had to have his glasses to drive. We are SO thankful for the incredible service. read more

Nice dealership and friendly sales staff. Too bad they just didn't have any vehicles I liked. I'll remember this experience for the next time I'm in the market for a car and hopefully they'll have something that appeals to me. read more

Do not bring your vehicle here! We had 2 electrical issues and needed an oil change. We were told to have the truck here by 7:30am. We arrived at 7:20am It is now 11:10am and no one has touched the truck! PLUS the electrical specialist (they only have one) is not in this week so we will have to bring it in another time. They ALL have this "oh well" attitude. The WORST customer service I have ever seen at a Ford Dealership. This is our 2nd Ford truck and we travel all around the country. Unfortunately we've been to a lot of Ford Dealerships. Again, this is by far the worst! read more

I dropped my car off with power Ford and these incompetent fools tell me they can't fix my car after I asked them 3 specifically different times before handing over the keys. I WILL NEVER TAKE MY CAR THERE EVER AGAIN!!!!! read more

I have had an issue with my radio display since the new car was delivered to me about 20 months ago. The attempted to fix it 3 times and were unable to correct the issue, so I gave up. I took the car in recently for another issue that was under warranty so I asked them to look at the radio issue again. They corrected it, but charged me over $100.00 for the labor. I clarified that the radio never worked to begin with. They didn't care about that and stilled charged me. Poor customer service. *Per Darin of Power Ford's below request, I called at the below number and left a message for them to discuss this issue. To date, no one has returned the call. This, again, demonstrates the poor customer service provided at Power Ford. My one star rating stands. **The folks here finally got a hold of me and to their credit they refunded my money. I have upgrade my rating accordingly. read more

Promises, promises, then excuses, excuses. Dropped off early on a Wednesday for warranty work, told possibly same day, next for sure. Heard nothing all day Thursday. Got a call Friday morning telling me they hadn't gotten to it yet...busy busy you know. Promised right away. Called back 3pm on Friday, still hadn't gotten to it. Told it should be right way...sorry about that. I'm now going to try and call the service manager. read more

First and foremost, I want to be clear - We bought a car. We really like the car. but honestly, you can buy a new/or nearly new car anywhere and it will be the same car. It is the experience with the staff that makes me continue buying cars somewhere, or for that matter recommending other people to buy cars from a particular dealership. And that's where Power Ford really disappointed(understatement) me. (note: I am not new to buying cars, we buy one every year or two, so this is not some sort of 'country mouse in the city' realization.) As of right now, we will not bring our business back. Long story: We went in the evening and had a 2016 trade in of a similar model. that model had roof rails on it. while negotiating the price with the salesman we asked if we could get the roof rails from the old vehicle transferred to the newer one. He said 'not a problem, but our service staff is gone for the day, come in tomorrow and we'll get them transferred. No problem'. (This is, unfortunately, where I learned a lesson when dealing with some of the sales people here. GET IT IN WRITING!) We, agreed on a price, and we bought the car that night. The next morning, the salesman called and said his manager would not let him transfer the rails from our trade-in to our new car. Claiming they couldn't come off, they were permanently drilled in and it would be too destructive. BUT, he would get it us set up and it would be easy and 'no problem'. Two weeks later I have been back to the dealership three times, emailed with parts staff and have had nothing but a run around. So, finally I decided to go and visit the sales manager to hopefully get tall of this ironed out and someone could at least tel me if it was possible to get the roof rails onto the vehicle we just purchased. I was sent across town to an aftermarket car parts store, )the Sales Manager told me it wouldn't be more than $2-300 tops from the after market place) they didn't have a lot to offer other than the least permanent and non-destructive option would be to buy the parts from Ford. The nice people there gave me a parts list and price and I headed BACK to Power Ford. When I get back to Power Ford and presented the sales manager the quote ($720 for parts alone) he looked right at me and said 'what do you expect me to do? I'm not paying for that. I don't owe you anything' To say that I was stunned is an understatement. Not that he wasn't going to help pay, but that all of a sudden I had become an enemy and he had no sympathy to the ridiculousness of this situation, that quick frankly, he had, at very least, partial responsibility for(he was the sales manager on duty the evening we bought the car and it was his employee who had promised something he couldn't promise). After we went back and forth(him in a raised voice) and implying that I had totally fabricated the verbal commitment his salesman had given us and it he had nothing for me. He told me he would have NEVER agreed to a deal that would allow us to take the top rails off of our trade-in. After I tried to get him to see our perspective a few more times, he finally conceded and said that if they could find the parts, he would help pay for the installation. He then angrily walked me over to the service department, (was snappy with the nice lady there) and then I was quoted $1100 for parts alone!(almost $400 more than the Ford(not aftermarket) quote I had just been given by someone who had just looked it up on the public Ford parts website!). So, then the Sales Manager called to talk to someone in their auto body shop who was working on our trade in. Asked them how hard it would be to take the rails off, they told him not a problem and it was non-destructive!! He turned around and asked if I could be happy if I got the rails from our trade-in! A bit confused, I said 'of course'. This is what we had agreed on in the first place?! (after he told me time and time again that we couldn't and wouldn't get our old roof rails because there was no way to get them off?!) OK. He told me they would be in yesterday, and for me to call him around noon. I did that, he told me they weren't there and he would call me later in the day when they were. As of right now-No call, no text update. nothing. We are so ready to be done with this place. Honestly, at this point I don't really even care if we get our rails back (it wouldn't really surprise me if I never get a call). We will not take it there for servicing, we certainly won't be back for our next car. Bottom line for Power Ford: No customer should leave feeling like the enemy of a dealership - after they give them their hard earned money. It shouldn't feel like a mistake, having given our money to this business. But right now, it absolutely does. One deal might balance the books for the month, but when customers walk away feeling the way we do, it's bad business, plain and simple. read more

Power Ford is the worst Dishonest Sales people. They over charged me $6000 On a used vehicle. Ricky Montoya told me he was giving me a great deal. He sold me a vehicle that he knew was over priced . The Kelly book price on that vehicle was $6000 dollars less than what he sold me. I was dissatisfied with the vehicle . Ricky knew this very well . He did nothing to make it right. Today his competitor dealership brought the vehicle from me and give me amazing price on a New Vehicle with hardly any mileage on the vehicle and excellent interest rate .Ricky Montoya also sold my family a Brand new Lemon . Another terrible deal and won't make it right again.The Service department is rude and the technicians are messing and unprofessional and don't fix any problems. If you want to get screwed out of your Money buy from Power Ford off of Montano in Albuquerque New Mexico and ask for Ricky Montoya he will do his best to over charge with dishonesty and screw you over with the deal . If you have a problem forget it he talks the talk but doesn't walk the walk . read more

Great used vehicle purchase dealing with James Frey. You're always gonna see bad reviews for places largely dependent on sales associates but when you find a good one, that's it. Highly recommend asking for James when you go to Power Ford. He was straight-forward, helpful and knowledgable. We walked away with the vehicle we went there to see and could not be happier with the experience. Do your research online as the online price and lot price differ a bit and you can get the vehicle for the online price (and even a little lower with negotiating)! read more

I ordered a Ranger in February and it was finally delivered in August. At the time of the order I was told the sales price would be exactly the same as on the order invoice. Naturally when I arrived to finalize the sale the numbers had been altered and I had to argue with the sales manager before he gave in and adjusted the price to the original figures. I was going to purchase the vehicle for cash but Power Ford insisted that they had to process the sales tax, title, and licensing themselves at the MVD and would charge me an additional $450.00 for what they called a "Dealer Documentation Fee". This sounded like an incredibly suspicious way of making a profit so I asked them to explain what exactly this fee was for and they went out of their way to evade answering the question. Needless to say I wanted to do some research but the sales manager tried pressuring me to complete the sale or he would sell it to someone else. I walked out without buying the vehicle and will never go back there. I guess the days of sleezy car salesmen are still here. If I could I would not even give this pile of trash one star. read more

The service center forgot to put my wheel lock back after an oil change but they sent someone out to fix it and make sure everything was okay. Wonderful service department, super happy with them!! Highly recommend their service department. read more

I recently moved to Albuquerque and had my tire pressure sensor serviced at Power Ford. Employees were prompt, and they quickly resolved my issue at a very reasonable price. I was quite pleased! read more

I had a problem and they great it was all fixed I paid two days later it was back so they did nothing so I paid for something that was never fixed then I went to Rich ford not much better my next move is Don Chambers Ford read more

I went yesterday for my car's scheduled service, and was out of there in less than one hour. Nadine, my service agent, was courteous, extremely professional and genuinely looking after my best interest. I like seeing more women in this industry. read more

The Service Department is nothing but a shit show from the Service manager to the the few clowns sitting there at there little pods I guess they are Service Rep's but each time we have had our Truck serviced there it always comes out of there with a problem either something is not fixed correctly, things beings damaged & most of all items just from the truck manage to disappear!! No one ever seems to know what's going on always very rude unprofessional and as if though I'm taking time away from them when they're always just sitting there eating at their desk don't even manage to put their food down or take it out of their mouth just to give me the time of day to answer a few questions I think they pay them on the amount of food they eat! I have left several messages for a call back regarding a item that was to be placed in a office that some how has just disappeared after the fact that we decided not to spend $13,000 to get the vehicle fixed. They are so many other things bad but I would end up writing a book. Looking as past reviews on service I guess it's best to contact Better Business bureau. I'm over this crap already! read more

Power Ford made the experience of finding and buying the right car easy and fun. My concerns were heard, my sales person and finance manager were professional and informative, and made the idea of a large purchase seem less intimidating. I appreciate being treated with respect and kindness, I could tell they really cared about my experience. I will definitely take them up on their free service visits, and I appreciate the warranty extension beyond what any other dealership offered me. Do yourself a favor, make Power Ford your last stop. read more

I will not be returning for any services to Power Ford. First, last week I tried to call and make an appointment four times and left four voicemails and I never got a call back. Secondly, for some reason when my dad called for me, they answered him right away and he made me an appointment within 5 minutes. Today, I arrived 10 minutes early for my 8:30 am appointment and I did not leave until 10:45 am. Why did I even bother making an appointment? The man who greeted me said an oil change takes 45 minutes and yet I was there for 2+ hours. I don't see why I would make an appointment, it's useless but I bet if my dad had been the one there they would've cared about his appointment. The only nice part was the man who drove my car up when I left, he was the only one who thanked me for my business and time. read more

2 year warranty on work. Fast service very informative and courteous. Shuttle driver friendly and on time. read more

I had a chance to talk with Matt the director of customer service at Power Ford this morning. I must say Matt handle my issue professionally and sincerely. He simply let me know that they dropped the ball and they are willing to correct it. He didn't make any excuses. I truly respect the way Matt handle my case and now I'm willing to go back and give it another try. Thank you Matt for your leadership here. We just moved to ALBUQUERQUE from PHX AZ. Two weeks ago I stoped by Power Ford to stablish a new dealer for all my services needs on my 2017 F-250 Super Duty truck. When walked to service area no one even acknowledged that I was there. I finally walked up to one of the people sitting behind the desk and told him why I was there. I also told him about two recalls on my truck that I need them to look at. He said that we will need to order the parts for one of them (even though I revived a letter from Ford that ALL dealers have parts available now). It has been OVER two weeks and still no call from Power Ford. It has not been a very welcome situation with this dealership service DEPT. I think now I'm going to try different dealership to take care of my services on my truck. read more

I scheduled an oil change for 1pm. I arrived at 1:10, apologized that i was late, and was willing to be rescheduled if needed. The customer rep explained that it would be 10 to 15 minutes before my car would be serviced, and 45 minutes for the servicing. Fast forward an hour and a half later without an update. An hour and half for an oil change and still waiting. read more

Terrible experience all the way around. I had multiple complaints about how we were treated as customers and the misinformation we were given to be given excuse after excuse. I wanted to talk to a manager about my issues, but was given the finance manager, who I didn't ask for... then referred to the desk manager who basically made excuses for his sales team's poor tactics and told me in a nut shell "too bad". Unprofessional. Won't be returning. Would return the vehicle we were pressured to buy if they'd let me. read more

You could not go wrong purchasing your next vehicle from Power Ford. Whether you're in the market to buy new or used, the team at Power Ford will make you their top priority! Their customer service and management teams are incredible and I will be a customer for life! read more

Getting our work truck repaired here has been the worst experience ever. It sat in their yard for a month with the windows down before they even brought it into the shop. Charging a hefty diagnostic fee and an additional $1,000 they declared it fixed. We didn't even make it out of the parking lot. When we complained the Service manager refused to stand behind their work, probably because no work was done, and refused to take it back into the shop. They are rude, unprofessional and don't seem to know what they are doing. If you decide to take your vehicle here be prepared for a very disappointing and expensive experience. read more

.Nice peeps and competitive. We went yo four dealerships, all good, but power Ford worked hard yo earn our business. read more

Power Ford - Power ford - Car Dealers Near Me - Albuquerque, New Mexico

Their estimate for a check engine light was $1200- $1500. I completed the work for less than $400 in parts. Oxygen sensor,(upstream bank 1) absolutely must be replaced after 60k miles. Buy a premium part. Power wash the vehicle before you start. Turn the wheels to the left to access the engine compartment. read more

Service department review Had the water pump on my truck blow while driving through Albuquerque on our way to a funeral in Texas. The guys at Power Ford provided a reasonable priced repair, and were even able to squeeze me in to an already slam packed schedule. They were professional, offered me shuttle service, and were empathetic towards me and my situation. I'm not from here so will not likely be back, but regardless I couldn't recommend them more. Thank you Power Ford. Really, thank you. read more

I needed a brake inspection on my GMC Terrain. Even though it's not a Ford vehicle the service manager went out of his way to accommodate my needs and prevented further shop-hopping. read more

Oh man... I don't know where to start with this review. This has been the worst service I have ever received from a dealership. I am disappointed and disgusted with how I was treated. I will never be back. I am taking my new vehicle to another Ford dealership. The sales team is nice but when it comes to the service side of this place, forget it! They won't honor their own warranty and then try to nickel and dime you. It took 3 phone calls and 2 visits for them to even think about helping me. I had a valve knocked loose which caused the check engine light to come on. So instead of tightening the valve for me they wanted to charge me $80 for a diagnostic, $100 plus for labor and try to run tests on my radiator, water pump and engine. Well if they paid attention to the code that came up when they plugged it in, they would have known they didn't need to do all that but just tighten the valve (which was covered under warranty). I pointed out that they need to honor my warranty and 2 different service writers argued with me about it. So long story short I left with my vehicle not being fixed and went to Rich Ford who honored my warranty and tightened the valve that got knocked loose during an oil change 2 days prior. I would say don't waste your time or money here. Pick any other Ford dealership for your service as they will only attempt to take your money and not honor the warranties that come on new vehicles. I only give this place 1 star because the sales staff was polite. read more

Power Ford - Inside the service bay. - Car Dealers Near Me - Albuquerque, New Mexico

This review is for the service team at the Bridge Blvd location. Both Christian and Steve were exceptionally nice, professional and upstanding. We were in town from Colorado when the oil pressure low light came on in our Flex. We were planning on driving back to Denver the next day. On a busy Saturday, they got us in quickly and diagnosed the issue right away. Then, Steve takes about 15 mins to explain exactly what's going on to my wife and I. Taking the time to point out specific parts on the engine, how they work and what we needed to watch for. They let us know that the car was safe for returning to Denver but should take it to the dealer ASAP once we got back. They proceeded to top off all our fluids and send us on our way WITHOUT CHARGING US A CENT!! Thank you, Christian and Steve. We really appreciated your going above and beyond to help us. read more

We are traveling across the country and had a broken air conditioning system. We could not fix it before our trip because we didn't have time but this location was the only one in Albuquerque that had the part we needed and was willing to help us last minute. Shauntill in particular went above and beyond to accommodate us and help us with getting things done correctly and on time so we can continue on our trip. We are grateful for this help. read more

Want to share and experience in customer service. I had a re-call on my Mustang for the airbags. Made an appointment with Power Ford yesterday for 7 am even though I have had horrible experiences with them in the past. But, it's a 25 minute walk from there to the hospital. Showed up 6:52. Door locked, 3 guys sitting in there on their computers, laughing, having a good time. Ignored me. I stood outside 5 minutes watching them, walked back to my car and went on to work. Of course they ran to open the door when they saw me getting into my car. So, I call Don Chalmers in Rio Rancho. Was told by a coworker that they give out loaners. I called them. They CAME TO MY HOUSE, downtown Albuquerque, 14 miles each way. Picked up my car, took it back to Rio Rancho, repaired it and brought it back to me this afternoon. Taking care of their customers so they wouldn't have to go to the dealership because of Covid -19. THAT is outstanding customer service. read more

I stopped in here when I caught a curb in my rental car. I needed a safe place to pull over and call roadside assistance and a car dealership/repair shop seemed like a good choice. Dan called the rental roadside assistance and put spare on. He even went above and beyond by calling ABQ Sunport to verify that I could pick up a new rental as recommended by roadside assistance. Helpful, kind people. Thanks, Dan! read more

Absolutely love Power Ford--great people, knowledgeable and pricing that can't be beat! The customer service is top notch and we got a quality vehicle!! Thank you so much read more

Dishonest service practices.... Proceed at your own risk. Called and asked them how much to perform coolant flush on 2017 F250 power stroke. Was quoted 250 which is an incredible price so made an appt. Took truck in for service and the checked me in and asked again about the price. Once again they said $250. Left dealership and expected it to happen. Get a call 5 min later saying computer is wrong and price will be more around $400 because computer says 3hrs labor to do. I asked them to honor what was agreed too and they refused. Tell them to pull my truck back out and I'll pick it up. When I get there they continue to apologize about the mistake and try and give me a card for 10% off next service. Lol, like 10% off covers the fact that you just raised the price 50%. It's one thing to be up front with your pricing but another to quote a low ball price and then refuse to honor it. Very deceptive and dishonest. Use them if your desperate or have no other options. read more

My sales person was "J". She is amazing. Kept me updated and was helpful during the entire process. The business manager I worked with was Jawad. These two make an excellent team! They did everything in their power to give me the best deal possible. Just be warned if you find a vehicle in their website that says it's not ready for sale, don't expect it right away. I waited a week for delivery which made me anxious, but they made sure the vehicle was safe and looked brand new for my family and I. Overall this was the best experience I've ever had buying a car. Even better than carmax which is where I normally go. Go see "J" today! read more

I've been searching for a 2014 Mustang GT Premium now for months and I called these guys over the phone. I told them I had a trade in that has equity and I've had it praised for $31,000-32,000. Over the phone, my salesman said he don't see why I shouldn't get what I was asking and to travel the 3.5hr drive wouldn't be a waste of time. So I finally get there and I spoke the the used car sales manager and he was excited about my trade, he said he wouldn't have any trouble selling my trade. Now my salesman comes over and offers $26k for my trade....I told them that I could get $30k back home at my local dealer. Then the new car salesman came over and pretty much said they wouldn't go any further, I just wasted 7 hours of driving and gas to get there! I would pass this place and go to Rich Ford or Don Chalmers. read more

Service department is horrible... Took my car in for a shutter test (that should've been done before I purchased the vehicle) appointment time was 7 am..... Didn't get my car back till the next day.. While they had my car they were supposed to do an oil change (which they never did)... Now I'm back for my oil change I've been here for an hour and it's not even in a lift yet... F this place read more