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    Love Auto Sales

    3.0 (2 reviews)
    Mon 9:00 am - 7:00 AM (Next day)
    Tue 9:00 am - 7:00 AM (Next day)

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    Sandia BMW - My 22 X5

    Sandia BMW

    (109 reviews)

    Business Parkway/Academy Acres

    So, long story shortened, vehicle is back home with repairs completed. Passenger side DRL light…read morenow works. Due to multiple mis-diagnoses and a parts cannon it took weeks instead of hours. Not over-impressed but just glad the vehicle is roadworthy at this point with proper headlights, oil change and new tires Sure hope nothing difficult breaks on this vehicle, really don't think they could handle it. Gave 4 sketchy stars, work was completed but this experience left us cold

    I brought my 2013 BMW 328i to Sandia BMW after experiencing symptoms consistent with the N20 engine…read moretiming chain defect -- a known, documented issue that is the subject of a federal class action lawsuit (Gelis v. BMW, D.N.J.) and an active BMW service bulletin (SI B11 03 17). I disclosed my concerns explicitly: the vehicle was running hotter than normal, had experienced a loss of power, and had triggered an intermittent oil pressure warning under load. The service advisor's response was to misrepresent BMW's own engineering specifications, claiming that elevated operating temperatures were "optimal" for this vehicle. This is factually incorrect and directly contradicts BMW's published guidelines. No further diagnostic action was taken, and I was dismissed without remedy. Eight weeks later, the engine suffered catastrophic failure -- grinding, complete loss of power, and a no-start condition consistent with total timing chain and oil pump system destruction. The vehicle had to be towed. The failure mode, the timeline, and the symptom progression I reported at my service visit are textbook presentations of the exact defect Sandia BMW's certified technicians are trained and obligated to identify. A dealership operating as an authorized BMW service center has both the proprietary diagnostic tools and the manufacturer's service bulletins to identify this failure in progress. The decision to send me back on the road in a vehicle exhibiting active warning signs of imminent catastrophic engine failure raises serious questions about the standard of care provided -- and the potential liability that follows from it. Following the failure, I contacted BMW of North America directly, at which point a case was opened and I was transferred to a designated advocate. That advocate was dismissive, stating that BMW was unlikely to accept responsibility, and redirected me to Sandia BMW, representing that a dealership representative would contact me. No contact was ever made. BMW of North America's own case record documents that I pursued every available channel in good faith. What I received in return was a closed door at the corporate level and silence at the dealership level -- a coordinated failure of accountability from an authorized service network that had both the knowledge and the obligation to act before this vehicle was destroyed. Prospective customers bringing vehicles with N20 or N26 engines to this facility for service should be aware of this experience and draw their own conclusions.

    Cooper’s Autogroup

    Cooper’s Autogroup

    (2 reviews)

    Midtown/University

    This is not your typical car buying experience…read more It can be difficult to feel like you're a human being while wandering through a used car lot, especially when you're in the $8,000-$15,000 budget range. But Tripp and his team at Cooper's Autogroup blew me away from our first interaction. My family was moving 1,500 miles across country, we sold both our cars before leaving and needed 2 new, reliable, AND affordable vehicles. Not being from the area, I wasn't sure what to expect or which dealerships to trust (and which to avoid). After a few searches online, I came across a car that fit my needs and made contact via Facebook (during off-hours). In a matter of minutes I received a response from Tripp and a full 11-page independent inspection report on the vehicle. The hospitality, care, and attention to detail extended beyond our online interaction and into the showroom. Tripp and his team treated us like *real people* (gasp!), they were warm and friendly without being overbearing and made us feel comfortable the whole time on site. Not once did they try to pressure us or get us to look at vehicles we weren't interested in and we never heard any "sales jargon" - just a down to earth experience. When it came time to make an offer, we had 2 cars that met our needs AND got our budget. There was no haggling over price and no car dealer's games going on. We were able to talk openly and honestly and arrive at a deal that was better than we expected! You can tell they care about good service and treating their clients with respect and dignity. If you're thinking about checking out Cooper's Autogroup, you won't be disappointed! Over a month later we are still overjoyed with our decision and you will be too.

    Needed a reliable vehicle for our son and we stumbled on Cooper's. One of the best and easiest car…read moredeals we've done. It was a no hassle experience and the owners, sales and staff were fantastic to work with. Highly recommend! Thank you Cooper's.

    Love Auto Sales - car_dealers - Updated May 2026

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