Not a coincidence you take the two white people behind me first and then tell me I have to wait because they been checked in ahead of me. Even though my car is ahead and I was patiently waiting for my turn to be helped instead of rushing to your counter like they did! I'll remember this when it's time to buy again. read more

Avoid this dealership. The bad business that they get away with as a major franchise is terrible. They stole money from me, sold me parts and products that they never fulfilled. I had a extremely difficult time getting my vehicle registration and license plates that they were supposed to handle for me. Their employees come and go. It's like a revolving door and nobody stays for long. I tried reaching the owners over the issues with the brand new vehicle that I purchased and their failure to provide me basic things that I paid for and/or that come with a new vehicle purchase. There are other Ford dealers with better ownership and management in and around the ABQ area. Ford should take away their franchise at Power Ford. read more

These guys are absolutely THE BEST in NM! I mean they have seriously got it going on. Largest Service Department in NM, #1 Parts Department in NM, #1 Fleet Dealer in NM, Dealer Rater NM Ford Dealer of the Year, ABQ Magazine's Best in the City - the list doesn't stop. read more

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I.... don't know why this place has 3 stars. Maybe customer service in California just sucks and New Mexico has a really high bar but this is the best customer service I've ever received at any dealership for any Make. Wish dealerships were like this back home. Thank you for making my pit stop in Albuquerque amazing. read more

Just purchased a certified used vehicle. The car is in the shop for the 2nd time and I haven't made my first payment. They charged us 300 even with the extended warranty. Terrible business, they only care about you to get money out of you then you are worthless to them. Buyers beware!! read more

Worse experience ever! Bought a car on April 4th and in just 1 week had tons of issues! Back up camera would stay on, car transmission would shift hard enough the car shook, they performed an oil change and couldn't reset the notification so now the car is stuck on displaying that I need an oil change and keys they provided magically stop working. I've been locked out of the car countless times and their answer was they can figure out how to do it and I should pay another dealership to fix it!. So I decide you know what just take this car back and let's try something else and now they're saying since it's now my car all they can do is take it as a trade and and I'll have to refinance and put another down payment on something else and I haven't even had the car for a year. Funny thing was there was another gentleman there complaining about similar issues with the car he just purchased. read more

Power Ford - Bought the car April 4th and by the 12th had all these issues and they wouldn't fix them. - Car Dealers Near Me - Albuquerque, New Mexico

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I took my new to me car to Power as the soft open mechanism for the gigantic glovebox broke. They did some other basic stuff too, oil change and 20k check. Instead of just quoting me the price to replace the broken part, which would have been crazy expensive as a large part of box would have needed to be replaced, the tech took the time to find the parts that came apart at the back of the disassembled glovebox and was able to reassemble everything, all I paid for was a little labor. I'm impressed and will be using them moving forward! read more

After receiving one of those "too good to be true ads from Power Ford for Presidents Day, I called and spoke to their sales manager to confirm the ads claimed cost savings so I wouldn't waste my time just to be baited to come in. The manager IDed a 2023 Ford Bronco Sport for $33k (listed on their website for the same price) and confirmed that a $1500 discount (stated in their ad) applied. My wife and I drove across town and sat down with the sales manager 2 hours later to buy the car.However, now the car was $3000 more and the $1500 discount was already included in the price of the car. Either the manager was incompetent or blatantly lied on the phone - either way, nobody I want to do business with. it made no difference that I had previously bought 2 cars from Power Ford in 2021 - deceit and lies won't earn my busines. read more

I called this dealership today and asked about having an issue with my Official Government Vehicle (OGV) addressed. The chrome accents of the door controls on this 2020 Ford Explorer are delaminating and are cutting my fingers when I touch them. Power Ford's fleet service personnel told me that I would have to bring the vehicle in, and leave it there while they asked for permission from Ford to repair it under warranty, ordered the parts, and then completed the repair. I asked why I would have to leave the vehicle with Power Ford throughout this lengthy process and was told that this was Ford's policy. I then called Ford Customer Care and was told that it was not Ford's policy to have a dealer hold a drivable vehicle during the entire authorization and parts ordering process. Ford Customer Care then contacted Power Ford. Ford Customer Care then told me I'd be better off taking this vehicle to a different dealer for repair, because they were getting the same information that I had when I called. Ford Customer Care told me that the policy requiring Power Ford to hold this vehicle during the entire process was internal to this dealership and not a policy of the Ford Motor Company. I'm going to do what they suggest and go to a different dealership. Power Ford should be aware that their fleet service representatives are turning away valid warranty service claims, and providing incorrect information to customers. read more

I purchased 2 new tires for my Escape in June of 2023. When I picked up the car, I noticed right away that the car wasn't driving right. I turned around right before I got on the interstate and drove back to Power Ford. When I parked, I found that one tire was attached with a single hand-tightened lug nut. The rest of the lug nuts had fallen off during my short drive. If I hadn't turned around when I did, the tire would have fallen off while I was merging onto I25. read more

Stopped by here on a road trip after the check engine light came on my F150. Rich Ford told me to come on by, but once I got there said they couldn't even look at my truck for four days. Thank goodness for Power Ford! They checked it out right away, had the part in stock and did the repair all on the same day. Super nice and helpful all around. Back on the road and running smooth! Thank you!!! read more

$30,000 markup for a ford ranger? Lick my brown crack. sales meetings must involve smoking crack. I'm done with Ford. I went across the street (I'm not the only one this week) and bought a $75,000 MDX. Keep up the good work, between scumbag dealers, waning quality, warranty claims and recalls, Ford should soon be gone. read more

Worst vehicle purchase experience ever. I live out of state and after looking on autotempest.com I found an F-150 at Power Ford that met my criteria. After talking with a salesman over the phone a few times and texting back and forth, I decided to purchase a one-way flight to Power Ford of New Mexico to purchase the truck. I corresponded with a few folks at Power Ford over the next few days to make sure I had everything I needed, including the cashiers check, proof of insurance etc. to make sure I would be able to buy the truck that day and make the 500+ mile drive back home the same day. I emailed them my itinerary and flew out a few days later. When I arrived at the airport in Albuquerque, I got on my Uber app and scheduled a driver to come and pick me up and drive me to Power Ford, all of a 10 to 15 minute drive. I would have thought when you fly out of state to come and spend 70K on a truck, they might offer to pick you up from the airport, especially when its only 15 minutes away! None the less, the Uber driver was a really nice man, a refugee from Afghanistan, and had some pretty crazy stories to tell me about his life growing up over there, so that was cool. After he dropped me off at Power Ford, i was greeted by a very nice young lady, Z, who showed me the truck and went with me to test drive the vehicle. While we were driving back to the dealership, I noticed the truck had 2,000 more miles than what they had advertised to me (7,400 miles, not the 5,400 they had represented). Okay, not a super big deal but still, 40% more miles than what was advertised, represented. This is where things really went south. Z introduced me to another assistant sales manager, Gary, who sat down with me to address the additional miles on truck. He cut right to the chase and told me they were not willing to do anything at all about the mistake. All he said was, "we can't roll back the odometer, sorry." I told Gary that I was not going to let the 2,000 increase in miles kill the deal but that Power Ford needed to do something to make this right. Plane and simple, they advertised a vehicle that had 40% less miles than it actually did. I told him that I thought $1,000 of the 70K purchase price would be fair. He said no way. He had already ran it up the food chain and the answer was, "we are already losing money on this truck and there is no room to go lower." Right, okay Gary, sure. So I then said they should at least reimburse my travel cost to fly NM and drive it back home. Total costs were right near $500. Nope, wouldn't even consider it. Gary then said he would see about getting me some all weather floor matts for the truck. Im thinking, heck, thats better than nothing. They have mark up in accessories so maybe that would be more palatable for them. "Okay, Gary, that will work for me" I said. At least it was something to show me that they recognized they had made a mistake and want to try and make it right. After being gone for 2 minutes or less, to go and talk to his "manager", Gary comes back and says, "Sorry, no can do. We are not even willing to get you floor mats. There is nothing I can do for you Sr. Sorry." I could hardly believe this was happening! They knew I had bought a one-way ticket from out state, I had the cashiers check in hand, and I was not going to walk on the deal. After I expressed my disappointment and frustration, Gary just sat there and looked at me with nothing at all to say. I wanted so badly to just get up walk out the door and have my Uber driver come pick me up and take me back to the airport just out of principal alone. read more

For an oil change they are fine. If you want any work done in a timely manner then don't go here. I have been 6 times to replace parts under warranty on my car. When I go to my scheduled appointment I am told the parts haven't been ordered. So I take my car back because I am not going to leave it there for a week with nothing getting done. Then when the parts come in no one notifies me and they send the parts back. This has repeated multiple times. I highly suggest find a different dealer. read more

This review is aimed specifically at my recent experience with the service department at Power Ford. I received a notification from Ford that there was recall on the passenger side airbag of my Mustang. Since I didn't buy my car from a Ford dealership, I called the number on the letter and was directed to Power Ford. I called right away, it was a Saturday, the man I spoke with said they had the part in stock and if I brought my car in on Monday morning they would have the repair completed the same day and would even provide a loaner for the day so I could get to and from work. When I arrived Monday morning the service advisor I was assigned to, Daniel, took my keys and my information. He said it would be ready when I got off work but that they didn't have any loaners and offered me an Uber. He didn't seem to care what was promised to me when I made the appointment and was less than motivated to make me happy. While waiting in the waiting area for my husband to come pick me up and take me to work, I happened upon manager Matt Sneed who listened to my story and assured me that he would rectify the situation. He was able to set me up with a vehicle for the day and for now I was satisfied that my vehicle was in good hands. When I showed up to pick up my vehicle that evening, I was directed to another service advisor, Jeff, who was apparently the person who made my appointment originally and not only argued me about weather or not I owned the vehicle but also informed me that they started work on my vehicle but ran out of time so it wouldn't be ready until mid-day on Tuesday. On Tuesday, I called at lunch just to make sure I could pick it up after work. I spoke to Daniel again, he told me they couldn't find the airbag that was supposed to be installed in my car. They ordered some more and they should arrive in 7-10 days. Really? I had to return to work so I asked my husband to make a follow-up call and find out what was going on. After speaking to Service Manager Brian, he learned that they never had the airbag in the first place and they had never started work on my vehicle. It was just sitting in their service bay waiting on a shipment of parts to show up. I got my vehicle back Wednesday night and after being lied to and given so many excuses I will make an effort to avoid Power Ford's service department for any future needs my vehicle has. read more

I am in LOVE with my new Bronco Sport! I had an amazing experience picking it up. The rock star team including Ron, Curtis, Sienna, Adam, and Ricky were just plain outstanding. This deal was done with kindness, courtesy, finesse and respect. Power Ford will always be my Ford dealer. read more

I recently purchased a 2019 Ford Explorer from Power Ford and absolutely LOVE it! Matt and the rest of the sales staff were very welcoming and made the whole experience fantastic. They even had a Raptor simulator at the dealership that my husband loved and my kids got a kick out of the promo team that was at the dealership. If you're looking for a great car buying experience check them out! read more

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These guys are great when you are buying a car, but press you to buy extras like the extended warranty, BUT if you go back to get any sort of refund they will not take care of you. I have taken in all the paperwork they require, but they still have not given me a refund. read more

All because of a prideful manager in the sales department, a $60,000.00 dollar deal went out the door due to document fee of $500.00. The worst part for Power Ford on the negative reinforcement of one prideful sales manager, an approved customer walked out of the showroom and the sale was lost because the customer knew his checkered coat, big tie car salesman approach. My message to any would be customers looking to purchase your next vehicle, stay away from the shoddy car salesman hiding behind the mirrored glass office and Power Ford. Also, be knowledgeable and learn to be shrewd when dealing with a used car salesman. I take it he thought I was just another ignorant "customer." I give this dealership, Power Ford of Albuquerque, New Mexico a two star rating, and I wasn't even in there for a Ford vehicle of all things. A shout out to the young man who attempted to work things out. Kudos to him. read more

From sales to service they provide excellence customer service. They are the fastest growing dealership in New Mexico for a Reason.

Power Ford has two yelp review sites. I'm posting my review on both since I am not sure which site they acknowledge. Here you go: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Do not bother coming here unless you would like to waste your time offering solutions that the manager should have thought of last year, for I am sure that I am not the only customer that visits Power Ford with complaints. When you have to be the person who offers the solutions and alternatives to the manager, you show that you are proactive; however, I didn't visit Power Ford to have a conversation. I didn't even want to go there. Who does? The only reason I went to this business is because the check engine light turned on. We all work, so as good standing employees you understand that calling into work is never an option, and if in the event that we have to, it is for a real emergency. Well, yesterday I called in [I hate calling in.] with an excuse of car problems. I knew I was driving to Power Ford in the morning. When I walked into the service department I was greeted with Larry. He ought to have told me to leave right away; that would have saved his time of trying to say in so many words, "Leave woman! We don't serve your kind here." Then I left to find Curtis. He is the man that sold the vehicle to me. Curtis told me that if I ever needed anything... So, I walked into the sales area to be greeted with the receptionist. I asked for him. She clarifies with Curtis' last name. I asked if there was more than one Curtis that works at Power Ford, and she replied, "No." Another moron at Power Ford? What is this junk? She states that everyone is gone today because of the big sale they are having at the fair grounds. Lady -- I do not care. Write that down. The lady was kind enough to walk me to the manager, Dan. Yes, he listened to my complaints, yet he did not offer any solutions until I told him that I've been to AutoZone before where they have checked my vehicle right away without me ever going to a manager. I drove by two AutoZone locations before I arrived at Power Ford. I told Dan that I should have gone to one of those locations for a diagnosis since that would have saved US ALL time and money. Finally after poor excuses for his employees, he says he'll call another manager. That person is named Matt. Please note that at this point the business needs to be renamed to Poorer Ford. Matt comes in; he is nice; he is helpful; he says that he'll diagnose the problem himself and that it will take no time at all. What? That is not what Larry said. Larry said to come back this afternoon to drop off my vehicle, and Larry said that there was no guarantee that it would even be looked at today. Larry said that at best it would be looked at tomorrow -- so just come back tomorrow morning at 8:00 am. Anyway, I took Matt to my automobile. Did you know that I am nice even when I am upset? This is proof: I lowered my driver's seat to accommodate Matt's size. If the thought counted, Power Ford ought to have paid me for that. I'll charge them a hundred dollar customer fee for being proactive and fixing the seat for Matt. I went back into the sales area to find coffee. Dan told me that there is a café that sells coffee. This café is next to the service department, and I waited there until my car was diagnosed and fixed. Yes, fixed. It was done probably as long as it took me to type this review. Doesn't that bother you? When an employee cannot get anything done, but as soon as you deal with a manager, all of a sudden rainbows appear. And, this morning a double rainbow appeared when Ben S. had my vehicle repaired before anyone could pick me up for an early lunch. In fact, I called one of my friends at 10:05 am to see if he was free for an early lunch since Ben said my car would be ready before noon. Lo and behold my automobile was repaired by 10:30 am! I was back on the road by 10:35 am. Before I left I told Ben that I was going to write a review. Ben actually earns five stars. When I receive his evaluation, I told him that I would give him an excellent mark, but I told him overall this experience was not good. He is the only reason it was, and he is the reason why there is even a star on this yelp review. If I were just to review Ben, he would have earned all the stars because he is attentive, intelligent, and caring. Great job, Ben! You pack the "POW" back in the name of Power Ford. For the rest of the morons -- you all make this business the Poorer Ford. Step up your level of employment. Learn some new ideas. Read more books. Lead more customer service trainings. Take vacations to educate yourself on how to be a better you. Until then, hold Ben's hand while he shows you how it's done. read more

Everyone was extremely helpful. They worked directly with my warranty provider and took care of everything. They notified me as soon as my truck was ready. read more

Couldn't get the correct idle arm and bolt from Oriellys or auto zone for my 97 Ford. One call to Power Ford and they had over night!!

Repeatedly called me with a vehicle I'm looking for, setting appointments to review the vehicle. That turns out to not be available and then show me something else. Bate and switch and really an unethical tactic. read more

After having a negative experience with the west side dodge/jeep dealer last week. I was looking around at ford for the tremor ranger model. I talked with a salesman named Jason and he was very helpful in letting me know what was going on with their inventory but they had a ranger for me to come in and check out. After driving in I noticed a full size Bronco in the lot. Kevin was in charge of showing it to customers and he told me all about it. As a 6'5" guy i was able to fit in it very comfortably as well. I decided I'd rather go for a bronco than a ranger and Jason was very understanding. Kevin was super honest about pricing and ordering things. They aren't like some of the other dealers trying to rip us off, they are super easy to worl with and looking out for the customer. 10/10 recommend! read more

Power Ford has the worst sales department. I've purchased two new vehicles from them. At the purchase of the first new vehicle, they tried adding on various fees and charges. After almost walking away from the purchase, they agreed to remove the bogus fees. A year later, I thought I would give them another shot for a purchase of a new truck. Worst mistake, as they tried again, adding bogus fees and charges at the time of finance. Again, willing to walk away, they removed the fees and had no explanation as to what they were for. Since Rob Sneed has been at Power/Bob Turner's, the sales department has gone down hill. The finance department says that he is the reason for these fees and charges, and they have no choice but to add them at the end of the sale. Trying to get an explanation from him was impossible, as he doesn't return phone calls or emails. He is the poster child of a sleazy salesman. read more

Great dealership great service!!! They go above and beyond!!! They work on all types of vehicles read more

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We had been shopping around for a truck for a few months. We had specifics of what we wanted and needed. We happened to stumble upon Power Ford while out for coffee & we were greeted by Ace. He wasn't pushy, he truly listened to what we needed. Not once did he try to sell us a truck. He was there to assist with all our questions & was extremely knowledgeable. His attention to detail was spot on and he had us paired up with the perfect truck based on our very specific specifications. While we were out on the test drive, he went above and beyond and had other trucks available upfront to look at for our convenience as backups. Happy to say he did such a good job with the first truck we didn't have to continue looking around. We sat with Derrick in financing and he was also amazing. We were in and out in less than 2 hours that includes: finding a truck, test driving, finance & detailing! Thanks Ace C., Derrick & Power Ford! In love with our 2018 F-150, EcoBoost! **After a few horrible customer service experiences & lack of acknowledgement from "other dealerships", we were about about give up. Thankfully Power Ford was there for us!** read more

Power Ford - Car Dealers Near Me - Albuquerque, New Mexico

If you need a good car buying experience check in with David H. And Ricky and Power Ford. They will take the time to make sure you get the right car. read more

Let me start by saying, I was 1 minute away from taking my maintenance and vehicle buying needs elsewhere. I have been bringing by Ford Raptor to Power Ford for maintenance since I purchased it in 2014 and recently, I had an issue with conflicting maintenance recommendations that I was given by the service technicians. It got to the point where I had the shop Foreman Mr. Steve Hayes and the Director Of Service, Mr. Terry Whalen in front of me and my wife and we expressed our displeasure and disappointment with their conflicting reports. The shop Foreman went into great depth about this issue and made us feel confident in his report and explained why there was a mix up. The director apologized for the error and provided to my family the best customer service experience I have probably ever had. I felt like my business was valued and they did everything they could to try and retain me as a customer. They really turned a negative situation into a positive outcome and I will continue to bring Power Ford my business because of Mr. Hayes and Mr. Whalen. I left very impressed with their customer service. read more

Wrong price quote. I called in and was quoted $39.95 for an oil change, went in for the oil change& the paperwork was written up $39.95. They finished the car in one hour 15 minutes with an estimate of one hour to one hour 15 minutes so that was fine . Unfortunately, the bill was $54.45. When I asked about the breakdown they just pointed at the paper and said here's the breakdown. I can't figure out how they got from $39.95 to a 36% upcharge at $54.45. They tacked on a data processing fee of $2.90, hazardous materials charge $3.50, shop supplies $2.30. Of course there's tax which was 3.80 and you expect to pay tax on top.. Looking at the numbers I can't make anything out to a base charge of $39.95. Please be straight with customers. Quote a price and stick with the price, if there's going to be shop fee, hazardous materials fees, those aren't surprises - put them in the quote and stick with it. read more

Darren was a good service advisor. The tech whip replaced changed my tires not so much. If you have a raptor make sure to tell them they have to remove the rings in the wheels before they change the tires. read more

Poor customer service in the service area. These guys really don't have a clue what's going on. Some lady was screaming and yelling about how poorly she was treated by same rep. I should have left when that happened. Four hours it took to change my oil and they broke my oil plug wtf. 54 bucks for waiting four hours and a broken part now. read more

I read all the complaints about the service department. They are all 2-3 years old. I love Power Ford's service department! They are always on top of their game. After I bought a used car they gave me the 2 free oil changes. After using those I will continue to get my car serviced by them. This week we picked up another car for my husband. Salesman Bryan and Finance Manager Bradon are both great to work with. There are no pressure tactics and we got exactly what we wanted. read more

My husband was dealing with Keno through text messages as my husband decided to trade in his dream for a Red Mach E. We live two hours away. My husband was adamant about what we were going to pay per month and what they were giving us for the trade. The car came in we drove in. My husband sat with Kenos manager Justin to explain what we are trading, the positive equity being used for a down payment plus the additional money we would be placing down. That's two people and they still got it wrong. That's where the treatment went south and now the financing per month is being moved up after Gary saw their mistake (we had already been waiting a couple of hours). There is no loss on their behalf we drove two hours with an understanding explained it to two people and Power Ford wants to start changing things so we walked on principle. Could we afford the payments at the change? Yes. The part that really irritated me was when Keno. walked out with our keys and stood there like this is our offer or here are your keys. Prior to this Justin was walking back and forth with the paperwork now we are told they are taking a $4000 dollar loss but the price of the vehicle hasn't changed where's that in writing? Um no this was our deal it was explained and now that we are here it's changed. Just really pompous. I am a female and was in the military for 23 years so I can pick up on the macho bullshit and there was just too much arrogance coming from this dealership. Not to mention that during the test drive the electric vehicle was going to be at 45%. I asked if it would be fully charged and we were told no but here are the power stations you can go to. Ummm if we bought a traditional vehicle it would be full when we left. Through these reviews people are talking about Logan was so nice. Keno was wearing a Logan name tag. Logan is just some name tag that gets tossed around. read more

Wow! What a great staff they have here. I had 2 different experiences here for 2 totally separate problems & both employees went above and beyond to assist me with my problem. Chris in the service department had to go through a great deal just to find an answer to my problem which was a list of which fuses and relays go to what on my truck. Since I don't have the manual where the answer would normally be, he had to try 2 different computers and then he found it and printed it out for me. All with a smile. Now I go to leave and my truck acts up again with a fuel pressure problem. So I went in to the parts counter. The wonderfully helpfully woman named Bridey helped me figure out what the fuel pressure problem was down to about 2 likely options. Not only did she go ask someone that would have more knowledge about this issue, but she also went through several pages on her computer of what could be causing the problem. Not only was this a great help, she also came out to climb under the hood and do some more troubleshooting. We seems to narrow it down to what has to be the problem and I'm picking up the parts to get that handled were I can find them. I'm very grateful for all the help I received today at Power Ford. read more

Went to the dealership on a promotion for fact finding and the price of the car changed about 4-5 times throughout our time there and it was probably about $20,000 more than what was advertised on their site linked to their flyer email. Honestly, would not have made the drive if they hadn't said they were offering more money for trades and willing to make better deals. They only offered the standard deals that you would be eligible for if you walked in on a normal day. They then said the car we test drove wasn't the one from the flyer, even though the young guy who walked us out to the cars looked up and matched the car's serial number (the number they put in the dashboard of the car) with the one on the flyer while we waited for the other sales guy. They then even tried to deny it was their flyer (Ford's flyer vs Power Ford's) and said the car we looked at wasn't in the flyer even though the email came from their dealership and I presented it and even the serial number in it matched the car we drove. Which I tried to bring up, but was interrupted and talked over again. It really felt like they didn't want to make good on what was advertised. Sales manager (I'm not sure if that's his actual title, but older man) was very rude, talking over me, gaslighting me on information I received, etc. Even said, he might not be able to apply the military credit even though that was listed on their site and my husband is a veteran. The guy only talked respectfully to my husband, who would not be the primary driver of the car even though we would both be on the lease or buy contract. The flyer did say the buy option was where the deal was, but even prior to receiving it, I had inquired only about leasing options. We decided to walk away because the payment wasn't within our budget and I couldn't foresee buying in a color that wasn't exactly what I wanted which I tried to explain to the sales manager and was again talked over, not once but three times trying to say that one sentence. We were there for fact finding, and more information as we weren't sure we were going to buy the car we went to see or lease another vehicle we knew was in our budget while we saved for a larger down payment on the car we went to see. When it came to our trade, they really didn't need our trade. Their lot was full and, the sales guy had let it slip earlier that they had got pretty much all the trades they needed, (maybe this was intentional to offer less for our trade) which was in contradiction to the information they gave me when they called to set up the appointment, but what bothered me was the way he talked about our car. When we first moved to the state, our car was the victim of some vandalism, that was fully taken care of by USAA to the point of if you weren't looking at the car facts or vin information, you would never know. He then proceeded to talk about some minor door dings and the vandalism my husband told him about. When we got home, I swept some road dust off my hood, that I supposed could have been mistaken for something more serious as it was dark out when we visited the dealer. When we mentioned we would probably go with another make and model, he said they would make the same deal. (Negative equity offer on our trade) I said, it isn't like we tried to hide it, and I know you can see that information on car facts. I just don't understand the motivation to try and argue with me. Otherwise our car is 3.5 years old with less than 30,000 miles on it. I've researched what our options are if we upgraded our current make and model. Maybe it had been a long day for us and the sales people, but when I am ready to buy a car, it will be at a dealer that is in the business of selling cars and has a vested interest in getting us the best deal. Not just telling us about how cool they are (maybe that was designed to make us feel like we were missing out) and not trying to wring out every cent they can. They did ask us if we wanted to look at the base model, but the whole experience had just degraded so poorly at that point, that I just couldn't wait to leave. Sales man, take a note, when people want to buy a car, they really want to get the best deal and have a positive experience regardless of whether you close the deal. We were open, honest, and upfront about what we needed our monthly payment to be. We were never asked how much we wanted to put down or how much we make. If you had made us feel good about our experience, we probably would have been back in the future, now I'm writing this book because you lost a future sale and I definitely won't recommend this dealership in the future; however, I will say the young gentleman who walked us out to the cars, was really nice and I feel like we would have had a better experience with him. We probably would have still walked away, but we could have been back. Not everyone who walks into the dealership is uneducated about the process, but thank you for affirming the car salesmen stereotypes. read more

I went to the dealership 2 times to test drive a truck. Both times after I arrived they informed me the vehicle was sold. I'm sorry but that's piss poor customer service. They've lost my respect and my business. I wouldn't recommend this dealership. read more

I was disappointed in my experience at Power Ford. I went in for an oil change and walked into the service area and there were employees talking and laughing and they looked at me and turned back around without asking me if I needed help. I then went back to get my car 3 hours later (which was fine) but then they lost my paperwork and I had to wait until they found it. When they finally found it, they didn't explain anything and when I asked they said I should get an email - so, hopefully they changed my oil. But, who knows. I will say though Travis was helpful and really nice! read more

Worst service department ever. Took one of our vehicles in due to issues (still under warranty) they proceeded to "fix it", but not completely due to them LEAVING BOLTS FROM THE TRANSMISSION MISSING AND SOME NOT FULLY SCREWED IN! Also Drive shaft was last worked on by Power Ford, which a bolt ended up breaking causing an other bolt to bend. Instead of taking responsibility for it, and since it was a few hundred miles away from the warranty being voided, they made excuses to blame the customer of rediculous accusations. Further more service department manager (Terry Wayland) got infatuated with this incident That he went so far to stalk social media apps, stalking underage females. Making comments and sending emails of his rediculous uncalled for accusations and rhetorical assumptions. If you want your vehicle worked on half ass and bolts missing from any parts under your hood,this is the place to go. I Didn't think of looking under the hood every time you take it to get fixed to see if the job was done properly, but with this company you better!!! If your vehicle's warranty is close to ending and a major issue arises, this location will rob you of your money and make every excuse in the book, so that they don't have to cover it and you end up paying out of pocket... THEIR exact words " you didn't buy this vehicle from our location, your lucky we are even fixing it for you" Wow and you represent the FORD name! read more