Cautious! This place over charge! They've always been on the pricy side, but when service is good,…read moreI was willing to pay. But not anymore, good doctors like Dr Reeder and his assistant Lisa were all gone! Office staff used to be nice and all changed to a bunch of arrogant, incompetent and rude crew! The culture of this office completely changed. Here is what I experienced today, my daughter and I were getting new contact lens and glasses, the girl Heidi who was helping me presented me a bill of $997. I swiped my credit card and paid. Then I asked for a receipt printed, she said she can email me, but given my past experience with them where they never emailed me receipt after I leave their office, I told her I can wait for a printed paper receipt. By the way, in the past, they always charge and print you receipt at front desk right away, now they don't want to give you receipt at the time of payment, I am not sure if this is legal, but certainly Intentional! 10mins later, she came back and told me that due to our two insurance coverage, she over charged me and the sum should be $923 instead. So she voided the $997 charge and I swiped my card again for $923. After that, another few minutes later, she brought me printed receipt, showing the sum is $882 instead! I asked her why the receipt shows $882, but she charged me $923? She then went back and sitting with that office manager (I don't know her name), after 15-20mins, she came back and presented me a receipt of $923. I asked her if she can show me the $882 receipt she showed me earlier and I want to see what was the gap? She refused to do so, told me the $882 receipt was gone? Exercise me? You shredded the receipt while trying to fix it so you can charge me more? She said, it was their mistake and they were charging me based on my last year order. I don't believe that and I insisted that they pull it out from the desk they were at, or computer system to explain to me the difference and what was the mistake. She went back to behind the office manager and does not come out anymore. I waited 30 mins and she is not coming back and that office manager who was siting there does not want to come explain to me about the three billed amount. I advised another client of theirs who were picking up glasses at the time to make sure they check their receipts! And that office manager got upset and told me that she can refund me the entire transaction, and I can't get glasses from their office. I said yes please, but since I have seen the doctor and I have 15 years of medical record here, I want to see the doctor and get all my medical records released from them. She told me I have to pay for the doctor visit to get the prescription. I have no problem with that, but I need to see the doctor before I leave. I waited another hour or so, finally Dr Sanders came and brought me and that office manager to his office. I explained to him what I had experienced, and she said the $882 bill charged $25 less than the right amount. Come on, $882 plus $25 is $907, right? Not the $923 they charged me. It was not the small difference in money, it was the deceits behind these operations, they completely lost my business and I will never go there anymore.
Please make sure you look at your bills, and they OVER CHARGE! Be careful, good doctors are gone, good staff are gone, this place does not deserve to go back at all. Take your business elsewhere please. You need to respect your money and yourself, stay away from this group of dishonest people.
