Hands down the best Bicycle shop in the San Diego area! Employees were friendly, professional and efficient. I would recommend this shop to anyone who is looking for quality repair and friendly customer service. read more

Great shops-,Scott, Luis, and Vinny, & Tony are good guys, wont upsell and great service will continue to do service with them and Del Sur Bikes( the sister shop) they even invited me to their nite rides which was rad read more

The workers here are wonderful. They are extremely busy at the moment due to the pandemic but they took their time to help us find a bike that was the perfect fit. Excellent customer service, very welcoming, friendly and knowledgeable. Bought a bike from Antonio I believe was his name and it was the best bike buying experience. He made sure the bike fit properly and gave us some insight on the bike. I recommend coming here for any bike assistance! read more

If I can gave them zero stars but sadly that's not an option here. Went there Wednesday May 26, and the person who assist me seems nice , but never told me what time or how many days they will keep my bike for tune up or just check if my bike is working right. it's already assemble and it's new. So maybe I am wrong assuming they will do it for me for just a fraction of time or even hours. So I just waited and run errand. As soon as I'm done running errand, I message them and ask them what time I can get my bike , but the person I was talking to in a text messages did not said that they can't do it that same day and not telling me that they will keep my bike for how many days. So I just assumed maybe it will take them awhile , so I go home and waiting for them to communicate with me through text or phone call, but behold no call, no text . Failed communicate to their client is a sign of poor business transaction , I get that I'm not on their priority list coz I did not buy my bike to them, maybe? but they shouldn't include bike services in their business if they only want to prioritize customers who bought bicycle with them. Then how lier are they answering me that my bicycle is already done after I got my bike without them doing anything . Is that a joke? And now someone messaging me that it's an automated message. Wow. I won't bring my bike here in this shop ever again. read more

Please for the love of god contact whichever ad/marketing agency you are using and tell them to tone it down. I cant watch a single video or read any articles online without your two minute commercial playing. Its not just every now and then its every single time! Just stop. read more

Dropped off my sons bike for a quick chain replacement. I asked how long it would take and the price. I was quoted $16 and 15 minutes. When I went back it was done and the other guy informed me that would be $31!!! I told him I was quoted $16 so he asked the guy that checked me in and he confirmed it....he said ok I'll charge you 16 so your total is $27!! When I asked why he said oh that's for the labor....now when I check in and ask how long and the cost I would assume what they quote me encompasses labor as well Lesson learned I guess...won't be going back read more

Thanks for getting my bike in today!!! New Chris King headset CW bars Xt cranks se chain tensioners Thomson seat post and clamp...Tubeless !! Thanks guys Scott read more

Poway Bicycle - Big ripper Chris king headset cw bars dxr brake - Bikes Near Me - Poway, California

My favorite bicycle shop in San Diego by far. Great customer service too! Poway bicycle has great deals, great prices...

Pretty disappointed coming out of this bike shop. You'd think they would have Niner demos readily available but only had one model on the rack to try out. I think it was RIP. I wanted a new/old SIR hardtail not a dualie, it's not a good sign an authorized dealer doesn't have multiple models available to demo. They didn't even offer if they could bring one in from Niner. The person even said that they MAY have an SIR to try in a demo event?? Wow. Bro I ran out of there as fast as I could. Are hardtails dead or something?? Much more knowledgeable bike shops in SD than this one. read more

Awesome shop and great staff. Helped me out with a quick fix for the steering on my knee scooter so I didn't have to use crutches. Highly recommend! read more

Thanks to Poway Bicycle for being so friendly and helping me pick a new bike for my son. They have a great selection of kids bikes.

I called the Powat Bike shop at 3:30 on Dec. 22nd asking if they could put training wheels on my grandson's bike and fix a flat tire, tighten up anything that was loose."Sure" Louie said. We got there at 4:30 and it was all fixed and ready to go at five.The cost for the training wheels, lock,fixed flat tire, helmet,ringer etc. was excellent. I will never try to fix the bike myself again. From first little red bikes to beautiful bikes for bike athletes this shop has it all.Thank you Louie. read more

I've purchased 3 bikes from Poway Bicycle (Beach cruiser, Niner Air 9 RDO XC bike and most recently my Dream Yeti SB150 XO build. Luis and ALL the employees working there are very helpful and extremely knowledgeable (Motto-We Ride Here), and you feel more like a part of a family than a customer. It's so awesome having a local bike shop you can trust and count on for ALL your cycling related needs. I live in Oceanside and have shops closer to my home, but Poway Bicycles gets 100% of my service and they are the ONLY shop I refer people to. Keep up the GREAT WORK. read more

I took a stroller wheel there earlier in the week after my husband over-inflated and burst the tube (which was probably at end of life anyway). I was very happy that they replaced it on the spot for $15. When the guy gave it back to me, I noticed it was super hard but assumed he knew what he was doing. A couple of days later, I saw that the tube had popped the tire, presumably over-inflated. Took it back in this morning and the guy points out that the wheel has been damaged. He identified it as someone trying to remove the tire using a screwdriver or similar. He said the tire wasn't over-inflated, but the damage to the wheel meant the tire would no longer hold properly. I explained that they're the only people who have touched the tire, other than me and my husband pumping air into it. They completely denied responsibility. No offer to speak with the person who replaced the tube to find out more. Nothing other than utter denial. Wouldn't you think that if it had been damaged when the person replaced the tube they'd have noticed and said something? The problem was picked up immediately when I took it in this morning, so surely a trained professional would have spotted it. But it's my word against theirs. Replacement wheels for this very high end stroller run at almost $200 a set, so it was the most expensive $15 I've ever spent. read more

My rear wheel was dragging and I was ready to have the rear wheel bearings replaced. The attendant there said it would be cheaper to buy a new rear wheel. The attendant also said he could adjust it, so on the spot he took it to the shop and came back with a free rotating and non-dragging rear wheel within 10 minutes. When I asked, 'How much was the adjustment?', the attendant said, "No charge." Based on that, I bought a pair of Pearl Izumi Mountain Biking Shorts. The shop personnel were friendly, very attentive, honest, and they have earned a return customer. Lastly, the three bike mechanics looked very busy, which was a good sign. read more

The store is full of different bikes you can choose from. I had a problem with the brakes and some other minor problems with my bike. April and Tony were super helpful and very friendly regarding the bike. They told us what was wrong and easily fixed the problem right in front of us. I would definitely go back to them if any other problems occurs. read more

I had an issue with the brakes on my bike. I had been in the day before and they fixed my son's bike and I told them I wanted to ride with my son. They fixed my bike in two minutes and didn't even charge me. Even refilled the air in the tires. These guys are great and really get the value they add to our community during strange times and treated me with respect be compassion. The world needs more people like these people read more

Poway bicycle has a wide variety of bikes from speed to mountain that are beautifully showcased. The team was very helpful in answering my questions, highly recommended! read more

Excellent service at Poway Bicycle today! Friendly staff assisted with a few issues I was having with changing the rear axle so my bike would work with a new bike trainer. After they helped us, they said no charge for their time, but I gave the guy a nice tip. I plan to come back in again. They're just around the corner from we live. read more

My wife and I researched alot of bike places and ended up choosing Poway Bicycle to get our new bikes here b/c the price was competitive but most of all b/c the service was great. Keith listened to what type of riding we were wanting to do and recommended great bikes for both me and my wife - a hybrid bike for her and a mountain bike for me. Keith got the correct frame size for our respective heights (something that they will not and cannot do at Target, Walmart, etc.). Another great benefit of buying from Poway Bicycle or the Bike Shop at Del Sur (another store that opened recently by the same company) is that all bikes come with lifetime maintenance! This gives piece of mind for people like us who are just getting into biking and something happens to the bikes or we just need regular preventative maintenance to keep everything running smoothly. For my wife's bike, she discovered after a week or so that she needed more gears to get around the hills in Rancho Bernardo (this was something that Keith recommended initially, but we thought we wouldn't need). When we told Keith, he told us to bring the bike back and we were able to return that one and get one with more gears and just paid the difference. What great service! For my mountain bike, I had a very unfortunate incident where my bike fell off my roof rack going 80mph on the highway. It tumbled a bunch of times on the road and had some cosmetic damage to it and needed some minor adjustments to get it running smoothly again. Keith and his team adjusted everything for me and got everything running good as new at no extra charge! So not only did my bike survive the fall/tumble without any serious damage to the frame or its components, but they did all the adjustments for free and I ended up just buying a new seat and grips from them. Keith moved to the new location at the Bike Shop at Del Sur, which is a little closer to us than the Poway location so we now go there for our biking needs but the team at Poway is also very experienced and very helpful any time I have gone there. Since then, I have gone back to purchase beefier tires, spare tubes, and more recently bike shoes/pedals to be able to stay on better for mountain biking. I highly recommend Poway Bicycle and the Bike Shop at Del Sur. Don't go cheap and buy a bike from Target. While some of the brands might be the same, the components will be lower quality and may not be replaceable if something breaks. And I would be surprised if most of those bikes would be able to withstand the tumble that my bike took when it flew off the top of my car (Hopefully that never happens to you). Keith and team, thanks for a great experience and we will continue to go to you guys for our biking needs! Jon & Juli read more

Google search needing a special size bike tire on Sunday afternoon. Called them and although they were closed, they waited 20 minuets for me and sold me what I needed. That is called above and beyond service. read more

Poway Bicycle is the Best shop around. Their customer service is out of this world every time i walk in there I am greeted Instantly. All of the employees are very helpful and never try to up sell you on something you do not need, and if they don't have it Luis Keith or Aaron will gladly order it for you. I did some research and their service prices are also the lowest around town. They also do shop rides Thursday nights and Saturday mornings that are a blast, the whole group is super friendly and welcomed me in like family I wont be going anywhere else! read more

Came in when there was an issue with my son's bike. The mechanic was helpful and quick. I thought the rates were reasonable and they had some lower end parts which was good. Cost 35 in total to replace the fly wheel. Good place. read more

I yelped local bicycle shops around the area and decided to give this place a shot, especially since it was nearby my girlfriend's place. Luis and Keith were very helpful with bike info and helping my girlfriend and I make selections. Note we arrived close to closing on a Saturday, but yet they were friendly and welcoming despite having a long day. Even though they had a limited supply of bikes, Luis was able to let me try out a bike that met my budget and fit all the major aspects I was looking for. Also, Luis helped me choose a different bike seat at a decent price. While my girlfriend and I were checking out additional bikes, Luis was kind enough to let my girlfriend's son test drive some bikes. I ended up walking out with two solid bikes. After bringing the bike home and riding it for a little bit, I realized it was a tad bit too tall. I called back and they were kind enough to let me try out another size (54 cm), which was just right; no problems making the trade. That same day, I bought some accessories due to the quality customer service they provided during both visits. I will definitely consider Poway Bicycles for my future bicycle needs, and definitely recommend it to others (especially around the area) because of their helpful attitudes and friendly demeanor. read more

I've been on Yelp a handful of times. Every other time it's been when giving out really great review of a service that was provided to me . This is the 1st time I am putting a negative post. I am also in the service business/industry so I empathize with What's going on in the world as far as covid 19. I don't blame the workers there as they are very young I blame the business owner for showing no empathy and having a lack of customer service. After 3 months he offered me another bike That was even more expensive then the $4000 bike that had already purchased. He had me waiting for 3 months just to offer me another bike that would be out of pocket an additional $1000. In my opinion if you're gonna offer that kind of gesture I would at least offer a bike An exchange I would not ask for any additional money this is part of recognizing as a business owner. I am extremely unhappy with this business and this is why I felt passionately about putting in a review they might have great products but their customer service things point blank. No professionalism and when I express my frustration after 3 and a 1/2 months a simple sorry was all I. read more

Super helpful. Went with my friend who was looking at getting into endurance cycling. Very knowledgeable, very patient, extremely welcoming atmosphere for a beginner. Thank you! read more

I am disappointed with Poway Bicycle shop. I had taken my bike for a rear derailleur and brake adjustment. After I got my bike back, on my third ride the shifter cable became completely loose from the bolt! I ended up completing my ride on the highest gear. Also, the rear brake was not adjusted properly because I needed to pull the brake lever more than one-half to stop. I adjusted the brake myself and realized that Poway Bicycles had failed to put a washer on the bolt, that was on it when I took the bike in. I wanted to try this neighborhood store, but after my bad experience I will never return to Poway Bicycle. My opinion is based on my first hand experience, and I would caution anyone before having Poway Bicycles repair their bikes. read more

Called today to ask if I could bring my Smartmotion Pacer ebike in to check for a scraping noise and a shifting problem. I was expecting to have to leave it for a couple of days. Lucky for me, I was offered prompt "while you wait" service. I had a new adjustable handlebar riser stem installed to give me a more upright riding position. (I'm an older rider.) The tech adjusted my shifters and rear derailleur, and tightened the front light which had come loose. The rear fender was scraping on the tire, and he fixed that, too. I got home and the bike rides so smoothly. I'll be back to buy more accessories and will be upgrading components on another bike at this shop. Thank you Poway Bicycle for making this a great day! read more

Great customer service and great deals! Louie was very helpful with recommendations and helping me find a great bike for my wife. He was able to get me a quality bike that I felt good about and that my wife loves. I am already planning to take my cruiser in to have some upgrade work done on it. Fantastic locally owned bike shop. Highly recommend! read more

My son purchased a mountain bike and the staff was very helpful and gave him great information on trails he could try . They made sure he knew how to work his bike (gears, etc) and was comfortable on how everything worked before he left the store. Highly recommend Poway Bicycle!! read more

I'm very pleased with the very knowledgeable and friendly staff here. On one occasion I stopped in to get new road bike tires, expecting to buy cheap wire-bead ones, but the fellow persuaded me to stick with the soft-bead tires I owned already. He even helped me install the tires and gave me a few tips on that process, free of charge. I plan to give this shop more of my business from now on. read more

These guys are the best! Professional, Friendly, Meticulous attention to detail! I drive all the way from Carlsbad because of their excellent service. I have never been disappointed. I have told all of my biking friends about this great shop! I was dismayed to read a few negative reviews. I have to conclude that those people have little knowledge about the bike industry and/or have unrealistic expectations that no one could fulfill. Please give them a try and make up your own mind! I predict you will be extremely happy you came in. read more

I walked in needing a new rear wheel for my aging hybrid, and a new spoke for my even more aging "spare" hybrid. Kevin is very helpful, says that he can get me that new wheel and replace the spoke probably by tomorrow. I head for a few more errands, and he calls me a little over an hour later saying that he's got both done, ready to be picked up. Now that's service. Helpful, friendly, knowledgeable, and ahead-of-schedule. Great bike shop, great employee. read more

I needed a bicycle helmet. I tried two other bicycle shops and none fit. A very helpful employee found me a helmet that would fit my fat head. If you are looking for a bicycle and supplies, I highly recommend Poway Bicycle. read more

I highly recommend Poway Bicycle. They have a large inventory, they are very knowledgeable about their products and they have AWESOME customer service. I stopped by their shop recently looking for a 2018 Yeti that I wanted to purchase at a low "price match" that I found advertised online. Although they were more than willing to price match, they unfortunately no longer had that bike in inventory. Normally that would have been the end of the discussion however they ended up offering me the 2019 Yeti at a very good price point! The check out process was fast and efficient and they followed through by getting the bike on time as promised all tuned and ready to go. And last but not least, they have a very friendly shop husky who is more than willing to give out free hugs! Go there, you won't be disappointed! Thank you Poway Bicycle for making Christmas 2018 a BIG success! read more

We were out on our tandem bike and got a flat. :( Googled Poway Bike shop and they popped up. Called for help and the person cheerfully invited us to come in and said they'd take care of it right away. At first I wasn't happy with the bike mechanic who seemed really unhappy to be working on my bike. He was slamming tools around and cussing until I confronted him and then he quickly fixed the tire and lubricated the chain and apologized. He said he was hungry for lunch and that made him grouchy. Price was less than quoted and very reasonable. We'll be back. read more

It pains me to give PB one star, but I've had to use the 3 strikes your out rule. I was a client for over 3 years and they continually : 1) couldn't repair my problem (sometimes as simply as a flat tire, which took 3 times); 2) made poor assumptions, 3) had poor to no communication. But they were close and generally apologetic for their mistakes, so kept giving them chances (my mistake). First off, on one repair they only replaced 1 of 5 bolts that hold on my brake rotor to the rear hub during a tune-up, ultimately that rotor failed (a 3 mile push for me instead of a ride) and caused the need for complete hub replacement (which they did at no cost, but with a lower quality part). Secondly, I've been trying to fix a shifting issue, they tried and tried and couldn't resolve (again 3+ tries) and then convinced me that it was my was shifters and derailers. I bought brand new ($215) complete set-up, they installed, didn't fix the problem, so wasted $215. During their first attempt, the took the lowest grade shifter available to them to try to replace my older XT model without even calling me. It was a disaster, looked horrible (visible gear indicator for a cheap bike, just on one side), fit horrible, completely unacceptable and caused me a wasted round trip and a week of shop time. Lastly, I even brought my MTB in along with my son's little bmx bike (lime green) for both to be tuned. I bought a pair of cheap lime green bar handles to make his bike look fun and they mistakenly put them on my customized MTB. When I came to pick up my bike, my jaw hit the floor and I asked the tech what was he thinking, to which he replied "I kinda thought that was weird". Again, a simple phone call would have solved the problem, saved me a trip. I wish I had a better experience, as now I am on hunt for a new shop I can trust, which is going to be further away. If you choose to use them, I would make sure that your directions are crystal clear and that they know exactly what they are supposed to do, because if you assume that it is common sense you will be disappointed. I would also check their work. I do think that they a have 1-2 good techs, but the bad experiences out-weigh the chance that they will do it right. :( read more

Super nice, new little shop in Poway. Great service, good selection. I got my road bike service done there; feels like a new bicycle. Louie let me test drive a couple cruisers and answered a lot of questions about various bikes they have in the shop. Will keep coming back read more

Excellent friendly service. Keith is very knowledgeable and helped my wife find a great new bike and hooked me up with some great new parts. Locally owned and worth your time. read more

These guys were so cool. I went in there with my son who broke a part on his bike. They said it would be ready the next day. When I said I worked late and couldn't pick the bike up until Saturday (three days later), they fixed his bike while we were there. The price was right as well. Very nice, professional business. read more