I rarely write yelp reviews, but I left feeling very satisfied. Vinny was awesome and super patient as he helped me on the spot after I had some problems with my bike. Taught me a couple things that I didn't know about the mechanics of my bike as I'm a beginner Mt biker. Minus one star because my bike had some problems from the beginning and it was tough at first to get in and to fix it, but the other four are for Vinny's excellent customer service and going above and beyond in helping and explaining bike stuff. read more

When you call them to set up an appointment or ask a question all you get is a pre-recorded (long) message with no body answering and no way to leave a message. There is an instruction to use their online web interface to schedule an appointment, but after 5 days I've not received a response. I guess they feel it's OK to expect customers to stand in line in front of the store and practice social distancing before you can expect help. Store is very busy due to Covid-19, but I'll remember how I'm treated during these times and use this bad experience to remind myself how poorly they handled my business when times are different. JUST ANSWER YOUR DAMN PHONE! read more

This is their new larger location located just down Poway Rd in the movie theater plaza. The customer service has always been great here. They're personable and don't come off with an elitist attitude. I haven't bought any bicycles or accessories here but I do bring my bike in for servicing. They pretty much are able to perform any service you'd need done on a bike. I've brought my old mountain bike in to have the wheels trued, components installed and the derailleurs adjusted with no issues. Their turn around time is quick and they're usually able to complete the jobs within a few hours. They seem to treat their repeat customers well and one occasion gave some additional discounts on a big combination of jobs. read more

Great people, great store. They have taken care of my tri bike for three years now. Always ready to come up with new ideas to get me faster! All you could ask for in a neighborhood bike shop. read more

I did not buy a bicycle here. The review is for repair services. Usually I repair my bike myself. Only if job is too complicated, I go to bike shop. I used their repair services 3 times. Once I had a brake that was set improperly. They fixed it successfully. Second, my foot brake in a cruiser bike got loose. They made it worse and I ended up buying a rear wheel and replacing it myself. Third, my crank broke. I gave them a crank to replace broken one with, which they did. However, in the process they ruined my crank ball bearings. I don't know who they employ for repair, but this fellow is surely not a pro if he can't fix a single-speed cruiser bike, which is the simplest. read more

Great spot for competitive prices and dependable service. It makes this awesome hobby affordable and convenient!

Great shop and the team have always been helpful. This is the second bike that i have bought from them. Even with the pandemic going on they have remained open and helpful while trying their best to keep everyone safe. Even though you have to wait to be invited in because of covid I never felt ignored and did not have to wait long. read more

Poway Bicycle - Thank you Poway Bicycle for the sweet deal on my dream build. - Bikes Near Me - Poway, California

I was in yesterday and purchased a Norco scene. i absolutely love it. I just wanted to come on here and say how pleased I am with Poway Bicycles customer service. I had a great buying experience. I highly recommend this shop for all your bicycle needs! read more

The best crew ever. Always helping, almost no waiting. Good vibes and advices. They relocated to Pomerado Rd. Visit is mandatory, gyus!! :) :) read more

Sorry not impressed. The employees do not wear masks. They didn't seem to be interested in my business. When it turned out they were out of stock of what I wanted, they just kind of dropped the ball instead of offering to follow up with a call when it came back in. Overall it felt cliquey and like I didn't belong and wasn't welcome. read more

Worst bike shop in San Diego- bike in for tune up- bike filthy dirty when done, rims not trued, front breaks still not working, pretty sure chain not even greased , went to pick up 2 bikes 2 weeks later & they forgot to start working on bike or call me - and they are obviously not very busy- Black Mountain Bikes worth the extra 10 min drive- they are very good & professional read more

Just discovered this place. They have a new menu every day and it's food is fantastic! I highly recommend this place especially if you are in a bit of a hurry. read more

My bike had a flat tire, so needed some help getting it replaced. Also asked for a tune up since I've had some weird issues with my gears slipping. They made it easy to drop it off and pick it up, very little hassle and no wait time. After the tune up at Poway Bicycle my bike feels better than ever, it's never felt this good even after first buying it. So thanks a lot and I'll be back next time! read more

Great customer service! Bought 2 bike there. Very welcoming and even put my bike together on the spot. Definitely recommending to all my friends and going back. read more

Friendly, knowledgeable and a well stocked inventory. Were eager to answer all my questions and gave me all the time I needed to browse around and make my mind up. read more

Unfortunately had 2 bad experiences with this shop and will never be back. The first was with shipping a bike; I was returning it to a seller and Poway Bicycle said they'd pack and ship it ASAP; I got an email from the seller more than a week later saying that the bike never arrived and the return window was closed. Called Poway Bicycle and they had forgotten to ship the bike! Created a MASSIVE headache, wasted many hours of my time, and was completely their fault. At the end of the day I know mistakes happen and I want to support my LBS so I stopped by a few weeks later to pick up a couple of doodads including a small patch kit. There was some issue with one of the checkout computers and I spent more than 15 minutes getting checked out for a couple of items. The guy at the counter was an older tatted guy, and when I was walking out the door I looked at my receipt (the total had looked a bit high to me, even at brick and mortar prices) and I noticed that I was charged for EIGHT of those patch kits. Walked back in, pointed out the error, was given back the money for the 7 kits I didn't buy, and then I walked out for the last time. This probably would have been a 5 star review if they had shipped the bike on time and not made the checkout error, a 2 star review if they had given me the patch kit / some other doodad for free after I caught their error, or a 3 star review if they had comped me the price of shipping the bike after they messed it up. Instead I'm leaving this 1 star review because when these guys screw something up, you pay for it. read more

I haven't had a bike since the 60's and wanted a bicycle for fun and exercise. First place I went was Poway Bicycle because I like to shop local. Got a great bike for a decent price and was blown away by their customer service; everyone working there is so personable. Wow! Seth delivered the new bike to my home! After riding it that day I realized seven speeds weren't going to cut it so I called the store and was told 'no problem,' I can bring the bike back. While there, Mikey was great at answering my questions; he's friendly, patient, and knew which bicycle helmet was right for me. I felt well-taken care of. Vinny made sure the seat on my new bike was adjusted to the proper height/ratio for my knees when I pedal. After making the final decision on which bike to get, Seth gave me a good deal on the trade-in. I couldn't be more pleased with my bicycle or Poway Bicycle's commitment in making their customer service a top priority. I appreciate their expertise, superior quality of bicycles and the confidence I have in knowing I got exactly what I wanted. My bike hasn't needed servicing yet but my spouse bought a bicycle at Poway Bike Shop five or six years ago and says their service and repair is exceptional. All in all, a wonderful experience! read more

Hey, these guys are great. They fixed the mess I did it on my rear derailleur saving my ass for the tomorrow ride, even they were packed of work to do. They never let you down, thank you guys. read more

After researching various bike racks I decided which would be the best for me.I found 4 dealers within a 35 minute drive.Poway Bicycle was the only dealer that actually had one.I called again when I was ready to leave as it was 35 minutes away.They again assured me that they had another one in stock.When I arrived NO rack!! So unprofessional and a waste of time. I am now back to square one and will be storing my new e-bike as I have no way to bring it with. read more

Keith was really helpful. I told him a couple of key things and he had the perfect bike for me in stock at a great price. My sons were right about the place. These guys rock! read more

Went here looking to upgrade to a 29er. I told the guys what I like to ride and how I ride so they pointed me to my perfect match. Tony and Quinn answered all my questions and concerns. Well long story short I'm digging on my new SB150. This bike does everything! If you're in the area and you're looking for a new bike or just some awesome customer service hit Poway Bicycles up! They will take care of all your needs! read more

I've been a customer of Poway bikes for years. They have always took care of my needs in a timely manner. I've purchased four bikes from them and will continue to use them for service. They are fair with pricing and carry some of the best brands (yes I'm partial to Yeti) I've recently purchased bikes for my wife and daughter. They were very helpful with sizing and changing out a few parts that I wanted to upgrade for a reasonable price. The guys at the shop are always open to talk shop when stopping by to check out the latest and greatest. Will most likely be purchasing the new Norco eBike soon. Keep up the great work. This shop is definitely a local treasure in Poway for the community. read more

Poway Bicycle - SB150 - Bikes Near Me - Poway, California

i recently had my road bike tuned here. They did a great job. It rides like new! Thanks. read more

They have great high end bikes, staff was courteous and helpful. I do support local so you should too. Parking is easy and they do know their stuff. read more

Friend of mine recommended stopping by as I was the market for a new MTB. Got exactly what I wanted and stayed in budget, great service from Quinn getting a few little details dialed in. I can definitely recommend stopping by and checking them out. read more

Visited them to address a wobbly back tire. The gentlemen said it was beyond repair and recommended replacement of the rim. Took it to Dicks and they true'd it up and all is good. Dicks should not out service a shop like this, but they did! Personally, I believe this shop could have fixed this but was just too busy and didn't want to bother with my small repair. Very disappointing! read more

Highly recommend this place. Very friendly and knowledgeable staff. Service turnaround time was fast and they do a great job. One-stop shop for cycling needs. I recently completed an old beater bike rebuild project and they were very helpful every step of the way. They had most of the parts and tools I needed. If they did not have an item in stock, they ordered it, and usually they arrived in a couple of days. Also received good tips and recommendations. After I fully assembled the bike, I brought it in for a final tuneup and a few other adjustments, and the bike runs great! I won't hesitate to return for maintenance items, parts, tools, accessories, service, and somewhere down the road new bikes for the family! Thanks Poway Bicycle! read more

I just got back my bike without any fix and paid quite amount labor charge. I left this bike for fixing Di2 front derailleur not working issue 3 weeks ago. After a call for approving replacing a junction box I couldn't get any update for 2 weeks. I tried to contact this bike shop I only could get voice mailbox. There were no reply for voice mails so I left 2 more voice mails. Still no answer so I visited to find status. I only heard there was wrong order in junction box. OK I will wait for. Still no update so I called but couldn't get clear answer. I got back my bike today and I hooked up Shimano e-Tube program and did diagnostic myself. Immediately it asked the firmware update and say left side shifter not connected. I removed bartape and push back the connector. It works again. So, I paid for my stupidity and learning how to use eTube for diagnostics. I don't mind paying for that but I can't say they had connected and performed diagnostics at least once. Hopefully they did. read more

They did a great job on my son's bike. Quick in and out same day and their price was good too?

This is an amazing bike shop if your just getting into mountain biking, if your an experienced rider, or you just need some bike repair help these are the guys to come to. read more

Popped in at lunch the other day to talk about bikes, upgrade, etc. Keith took his time answering questions and making suggestions about what I might need. He is a knowledgable, no BS kinda guy who really wants to make sure you get the bike that's right for you. I strongly recommend these guys, and Keith in particular. read more

They are very friendly and do good work selling and servicing bicycles. They've got a good selection of brands and cycling gear.

Hands down the best bike shop I've had the pleasure of doing business with. I recently purchased a bike from them. They assembled it for me, tunes the suspension am made sure it was perfect before I took it home. I wanted to give a SPECIAL about out to their master mechanic, Quinn. He is truly a genius when it comes to bike building. I was very impressed with the knowledge and skills he has when putting the bike together from scratch. Quinn would be my choice for a personal bike mechanic. (If I could afford one on demand) Poway Bike is truly dedicated to providing the best product and customer service to their customers. They will always be my first choice for my bike needs. Thank you, Quinn and the rest of the Poway Bike Shop family. read more

Poor communication between front desk staff and mechanics. Paid for a repair on a brand new bike after given a quote for a free repair. 2 days after dropping almost 4K on a bike then having to pay money for a longer cable seems pretty ridiculous. Management didn't step up and comp a 18$ cable means I won't be back here. Make sure you get the quotes signed by staff because their "honor system" just doesn't work. Go to a bike shop where they actually want your business and care about having happy customers. read more

Came in to get first "real" bike for my 10 year old. Absolutely zero passion or excitement from the two guys working. Other local shops will talk about fit, various options, and recommendations, and throw in something like a water bottle holder or clips to get a new rider pumped up and make it a great experience. Didn't bother to mention the Presta valves - I noticed and I have an adapter. Typical new bike buyer should be made aware of stuff like that. This place couldn't have been more indifferent or cared less that we were making a big purchase as a new customer. Happy to charge full price with zero effort. Thumbs down. read more

I just wanted to throw out a huge shout of appreciation to the owner and staff of Poway Bicycle for taking care of all my bicycle needs. Its been very tough and hectic during this covid pandemic and has tried all of our patience and faith. I bought a bike from Poway Bicycle at the pandemics start to replace my going to the gym and as a means of mental and physical therapy and release to stay in shape and to keep from losing my mind. Since then I have had several maintenance and repair issues due to the large number of miles and and use I put on my bike. In EVERY instance Poway Bike has been prompt and effecient in taking care of my needs immeadiatly and with little greif or hassles. They have kept me going inspite of record business , sales and parts shortages due to the pandemic. Im just very grateful and appreciative of all their help support and kindness toward me and their awesome response to all my needs. Im very lucky I chose them because things could have been so much more difficult. Thank You Poway Bicycle and I highly reccomend anyone in the area to do their bicyling business with you guys- Big Thanks and Happy Holidays‍‍‍ read more

I recently had the first tune up on my Bianchi road bike done here. I believe it rides smoother and quieter than when I first got it! I have been coming to Poway Bicycle since they first opened. They are friendly, professional and go out of there way to help you! read more

Would like to thank Luis at the bike shop for providing myself and my family with excellent customer service and great products. Was able to purchase my son's first bike from them a few weeks back and the guidance on which brand, size, and type of bike for my 4 year old was amazing. Luis brought up many things I would have never thought of when purchasing a bike. Again, thanks for your expertise and service. read more

Had this shop do some basic swapping of parts from one bike to another a few months ago. On the first ride, noticed that non-driveside crank was coming loose because the crank preload cap was not even installed (something no competent shop should miss). It would have fell off with another few rides. Upon notifying the shop, the response was that they test ride each bike afterwards in the parking lot - apparently this test ride doesn't do much. A few further problems showed up about a month later, for example the derailleur hanger bolt had come loose and was causing shifting issues. I can't say for sure this is due to the shop, but then again I've never had this problem anywhere else. Fast forward to today, I was re-installing the parts that had been taken off the old bike onto another bike. Turns out the bag of parts they returned to me was missing some small items, such as headset spacers and headset top cap. It also appears a crank spacer might be missing. All small items, but the attention to detail (or lack of it) is what separates this shop from others. Overall, there are several better options in San Diego if you're looking for a more professional shop. I suggest putting your money elsewhere. read more

Went in a little under a month ago the guy gave me a deal (I thought). I had a 15 min tune up and my brakes replace for 30$. Within the past week One of my back brake pads fell off (because it wasn't tightened properly). In doing so it grinned down my front brakes which now I have to get 3 of them replaced. I went in to get a quote and I got a quote of 50$ dollars to have them replaced. Now my thinking is since it was there fault the brake fell off the least they could do was give me some kind of discount. Instead i got brushed off by what I think was the owner or at least the manager on duty. You make your own determination. read more