Upon entry, it was so helpful to be greeted. I wanted body soap that was biodegradable and a representative walked us over. He also helped us pick a super lightweight sleeping bag. About 5 minutes and we were out of the store. Before paying they offered us an opportunity to donate to the RED CROSS so we said of course. Both associates had great attitudes, and we're genuinely happy. This made for a great experience. I will totally recommend this store. read more

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During these COVID-19 times, this location has all the standard safety measures in place such as plastic barriers at the register and taped off benches in the shoe section to prevent customers from crowding too closely. This Big 5 is my go-to location for basic outdoor gear for camping and hiking. I often go here for good deals on shoes for myself and my kids as well. My patience is often rewarded in the form of emailed coupons and "Deal of the Day" notices offering steep discounts on everything from snow gear and hiking poles to oscillating fans and car dash cams. The only con with shopping here is that items often sell out quickly (especially sale items) and they do not keep a huge stock on hand (which is true for all Big 5 stores). read more

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Location no longer exists. Drove all the way here and the space is up for lease. Yep wants me to put at least 85 words, but that's really all I have to say about it. read more

Been coming here for decades. Always tons of parking and they have whatever it is that I'm looking for. They place is always ice cold cause they keep that AC on blast! I'll be back again when I need more outdoor gear. I give Big 5 5 Stars! Buy their stock! You can thank me later! read more

Big 5 Sporting Goods - Quality you can feel! - Sporting Goods Near Me - Poway, California

Who woulda thought they'd have a better inventory than Dick's Sporting Goods! Was looking for Tee Ball gear for my son. Dick's had ABSOLUTELY NOTHING! Literally.... ZERO sizes of any youth cleats, ONE bag (and it was a pink one) and 2 helmets total (one already banged up and the other red). I left and went to Big 5 and they had everything I needed. I understand it's softball/baseball season but to have NOTHING in stock DURING the beginning of the season is unacceptable. Big 5 had a selection of youth baseball bat backpacks/bags to choose from. They had 4 different cleats in his size and at least 3 different helmets in his size. We got Under Armour for all three items. In the past, I always hesitated coming to Big 5 because they typically don't have top-tier brands/quality products, but I was pleasantly surprised. What we got for his Tee Ball season was just as good quality as what Dick's was offering (all Under Armour gear), but Big 5 actually had plenty of stuff in stock and at the same price Amazon had. Will not hesitate to come here again. Will probably even come here first before other sporting good stores read more

I rarely ever come to Big 5, but when I do it's usually for something specific that I can't find at a big box retail chain like Walmart or Target. I needed to buy a Wilson tennis ball hopper for my sister's Christmas gift and I got her a bag of Wilson tennis balls as well. I looked online at other stores to compare prices and to my surprise Big 5 had the best price. They were limited in stock at all locations except this one. I was able to walk in and found it right away. I also picked up a new pair of running shorts which is difficult to find in the size and fit I like. Checkout was easy and safe. They have plexi glass dividers at the checkout stand. All the staff members are wearing masks. The prices here can be over priced for some items I would do the research first before coming in to purchase just to make sure. The selection is also limited in shoes. I would check the inventory online so you don't waste a drive. For the items I needed to get I got a great deal. read more

Big 5 Sporting Goods - Tennis ball hopper - Sporting Goods Near Me - Poway, California

A little expensive and limited selection. Had a store credit card from the return of a wet suit our son returned three years ago. I needed a heavier pair of ankle weights and decided to give them a try. Thought I found what I wanted, but realized the listed weight was a combination of two weights. Did find what I needed. My wife wants a pair so we will return. read more

If you need help do not go here. The stood up front talking for 15 minutes while we looked at shoes never once asking if we needed anything until we were headed out the door. There response was we did not ask for anything. Hello you are a customer service industry. Serve your customer. Shoes are not kept on the floor. Any other Big 5 they come back and tell you if you need help or sizes let me know and they stay near. The dirty look i got from the one cashier sealed the deal. I will never go back. read more

Great prices and selection. The staff was friendly and fast, love my new boots! I'll be back for more read more

Big 5 Sporting Goods - Big 5 has the deals - Sporting Goods Near Me - Poway, California

I live in Poway and have been going to this Big 5 since it opened? Went in to purchase ammo and was treated very rudely by a female employee? She gave me attitude when I asked about certain ammo and she was annoyed by filling out ammo paperwork? Will NEVER go there again and will let ALL my Law enforcement community know as well!!!! I would give this Big 5 a negative star if I could! read more

Go to RB one, always got 10% off if I stop by RB store get display unit, power store Jonathan refuse to do that try to keep the good customer, this is the second time I got display unit from this store, first one I got already show scratch on the item read more

Hello Corporate Associate in charge of the store in Poway. I was in there a couple hours before closing and your employees were playing music that had no business coming thru those speakers! Unless it's ok for your stores to play music that every third word starts with the letter N or F or B!! Hey I'm good with it when it's on personal time i know i do but not at a store where all ethnicities, genders and ages shop!!! I hope you get this review and put a stop to it and train your mangers properly on what is acceptable in the work place. By the way the manger was at the register the whole time. read more

I have been a customer of this Big 5 location for several years. The customer service has never been stellar, but what I experienced last week tipped the scale. As I entered, there were 4 employees hanging out at the checkout area. No greetings whatsoever, just blank stares. I walked back to the shoe section and located a pair that I wanted to try on. I walked back up to the front and requested help in the shoe section. Again, blank stares. Then, one young guy said ok. He located the size 10 shoe in the back and handed it to me. He walked away. Well, I needed to try on a larger size. Now, I know that I was the only person shopping there at 10:20 am. So I trekked back to the front and asked for help in getting a larger shoe size. They all looked around, like who's turn is it to get up off their ass and help. Finally the same young man got up like it was a bother to him. At that point I told him to forget it. " I see you are all so busy doing nothing. God help you if I am a distraction to your gossip club." Nobody there offered to help. No apologies. I asked a woman, who appeared to be in charge, how they expect sales in this store. Nothing even from her. I told her that I would review this store on Yelp and Facebook and would send a letter to their corporate headquarters. Pathetic service. I've received better customer service at Goodwill. read more

Horrible customer service. 3 guys standing around at the desk. Would not allow me to return an item with a picture of receipt. Terrible policy especially in comparison to Dicks, Target, and Amazon. read more

I've never understood the reason Big 5 stuffs the isles with sooooo much inventory but only a few version's of the same item of choice. I go for the on-sale bike that is in a box and nothing on display. How am I going to see if it's the right size or not? Summer was out because the young employees were confused on a few simple questions. I was there too. read more

I went to go purchase my first gun here. I was looking for a Mossberg 500. They did not have it in stock. However, the guy working at the gun counter was willing to help me locate a store that had one. In the end, I picked a Maverick 88 because it was on sale for a good price. They also had a variety of shotgun rounds. However, they were not the cheapest. The man was able to give me a Federal Safety Certificate Test (FSC) and had it graded relatively quickly (and I got a 100%)! Then, he helped me fill out all the paperwork. That entire process took less than an hour. Now, I am waiting for my 10-day wait to be over. If you are looking to buy a gun, check for sales online or on ads and you should be able to find a good deal every once in a while. The man selling me the gun seemed to be interested in firearms and was very helpful. You might have to wait a little bit if there are other people, because you can only process so much paperwork in a short amount of time. The only way that I think this place can improve is to carry all guns that they have on their website (which isn't that many). Either way, I had a good experience. read more

In town from Texas looking for a women's bike for my UCSD graduate student. Young men answering phones helpful, had one left and they held it. When I arrived the manager of the store was unfriendly, unhelpful, and down right witchy. Lied to me and said the tools to put a bike together were in the box, which I knew was definitely not true. Who sells bikes and not the manpower to put them together? Normally you pay extra they put it together. Glad to find a bike but cannot emphasize how unfriendly, unhelpful and downright snarky the store manager was. Get a different job if you are that miserable. read more

Spencer helped out with my first time .22 long rifle purchase. He was friendly and knowledgeable and made it a painless process.

these guys are crocs I bought a shirt suppose to be L. I tried it on and it was small I went back to return it without receipt I couldnt saying that my transaction was not in the system. I found in my online account 2 transactions and I will dispute they refusal is against the policy store. read more

I came in looking for a snowboard jacket. The staff were the perfect amount of helpful and not bothersome. They gave me my space and just checked in every once in a while. While checking out the staff noticed a discrepancy on the price advertised and the price charged. Even though I technically already paid for it they went back to check on the racks for the right sale price. They did this all on their on volition, I had no idea that the item was on sale. Above and beyond customer service. They saved me $30! I will always come back for any gear I may need in the future. read more

Came here, against my better judgment to go to the one near my house, because I also needed to go to another store, fairly close to this store. I bought a raft, at a different location, to go floating about an hour an a half away from my house. After it was aired up, we weren't floating for more than 20 min before our bottoms were dragging on the ground, due to a leak somewhere. I ended up paying for rental rafts at the location & decided to return the defective raft. I don't have the ability to fold it down to the factory specifications so I did my best & put it into the box. The cashier called the general manager over & after saying, "Good morning", I was greeted with a smile that was perceived as, "How can I help you get out of my face?" You know, those customer service half-smiles? Alex, the general manager, looked at the box and immediately said she would not accept my refund claiming the item was not in its original condition/unopened. I wouldn't have known that there was a leak if I didn't open the box... She didn't even inspect the item to see that it had absolutely no wear because it was hardly "used". Unsatisfied, I called corporate who stated that refunds are at manager's discretion but they are required to inspect the item to make their determination. They called and spoke with Alex who LIED and said that she had inspected it, when, in fact, she hadn't even taken it out of the box. To be the General Manager & lie to corporate about something that can be proven by camera takes guts. I took it back to the location by my house and was out of the store within 10 minutes and it only took that long because I was expressing my gratitude. Truly unsatisfied with this specific location and do not plan on returning. read more

I go here when I need to get any sports equipment. They have a great deal on used golf balls. I usually buy these rather than new ones when I plan on loosing a lot of balls when I go playing golf. I never have to wait in line long and the parking is never a problem there. The check out counter clerk was friendly. Over all a good experience. I am glad the have one in Poway now because Rancho Bernardo was to far for me to go. read more

Best sporting goods store within 10 miles! Close to tire and oil change stores makes it a prime location to waste time. They have camping, hunting, skateboard,workout gear, etc. read more

Randomly went here in search of "soccer sliders" for my nephew. Greeted by friendly staff who knew exactly where to direct me. Helpful and courteous lady assisted in checking stockroom for the size I needed. Browsed around and found three other holiday sport themed gifts (on sale too!) to check off my list. Convenient parking and wide range of inventory including great gift ideas. read more

What is up with Big 5 just sucking? I went to this one after a crappy experience with another. I called ahead to see if they had an item (inversion table), saying I wanted to try it out. They assure me it's there, so I drive down. So when I get there, the equipment is on a top shelf and not available for me to really check out. I ask them if they can get it down. I'm told no, they aren't allowed to let people try it out. This is insane on two accounts... Big 5 is going to go the way of Blockbuster soon. read more

Glad to see they sell ammo but sad that there's no actual rifles or shotguns for sale, just air guns so far. Kinda made the mistake of checking the place out right after they opened and business was slow but the store was packed with employees and around every corner there's another worker asking "anything I can help you with?". I don't mind being offered service but a question every 30 seconds gets annoying. Even though being bombarded by workers so often whenever I wish to buy ammo there's nobody around to help me out, like I'm better off jumping the counter and picking what I needed off the shelf. read more

Small selection of the soccer shorts and cleats. Very disappointing. Went there last week to buy underarmor, shorts and work out shirt. We didn't have too many choices. When I asked attendant the location of more shorts, she led me to the kids section when my son was following me and he's definitely adult sized (17 years old). read more

I was never a huge Big 5 shopper because I don't love the layout of the stores. It can be hard to find some stuff in the store, and it's hit or miss whether or not I find what I'm looking for. However, I have been in the Poway Big 5 three times since it opened. 2 out of the 3 times, they have gone out of their way to accommodate our needs. If they even perceived they made a mistake, they will bend over backwards to help you and make the sale. This worked to my benefit both times. I'm truly impressed with the level of service and am now convinced to always try there first! read more

Here's an update. I called the corporate office and told them the situation. They agreed that I should have been refunded the full amount and sent a digital copy of the receipt to the store. I went back to the store to get my refund. So I'm satisfied with the outcome, but the fact that I had to jump through hoops still doesn't sit well with me. Some advise to Big 5, focus on building positive customer experiences. In an instant gratification market place, that's the only way you'll survive. read more

I shop here for my fiancé's weights, speed bag and heavy bag.. They didn't have the speed bag board in stock and they were awesome and I'm so thankful that they took their time to find a store that did have it in stock and had them hold it for me.... It took a lot of time and stress looking for it myself... Big 5 in Mira Mesa is a great place to shop!! Excellent customer service read more

Very very helpful manager as well as all the employees. They go way out of the way to help customers. They know what they are talking about, which is very important in this industry. I go out of the way to buy my stuff there. read more

Worst service ever! I just wanted to buy some running shoes, waited at least ten minutes finally a guy asks to help me but with an attitude.

All the employees are great and very helpful ! But I've seen so many customers that come in are so rude to them ! They just work for the store their not the owners people ! Every time I go in I find what I need. -loyal customer read more

Every time I come to get NBalance shoes that you advertise on sale you never have any!

Normally I always have a good experience at this location and one of the managers Max is great, but recently my last experience here was unbelievable. So I come in to make a return on an item that was a display when I purchased it, when I got home I found out the item was broken so I brought it back and was told they wouldn't expect my return and that unless it was brand new in the box they would not refund me my money... makes absolutely no sense seeing as the item was not brand new in the box when I purchased it.. I had the receipt and the item was brought back exactly how I purchased it so why would I not be able to return the item. Asked to talk to the store manager and was told that she's too busy and that she could not help me... great customer service right....? So I will be returning to this store only when MAX is working from now on. Hopefully he can fix this ridiculous problem for me when I come back. read more

I will never spend another cent at this awful store. First of all thier prices are horrible. Second the employees not only use rough language while on the floor they eat and talk on thier cell phone while working. When I asked the person about thier new balance shoes he was eating corn nuts behind the register. When I went to make my payment the other employ answered thier cell phone while ringing me up???? I think I will shop around,thank you. read more

Worst customer service ever. This store inspired me to join yelp and write a review. I came in to buy some thermals for an upcoming ski trip. I was in the store for at least 30 minutes shopping for winter gear and was never greeted or asked if I needed help even though the store was over staffed. There were 4 employes and 2 customers. When I made it to the register, one employee was doing a lengthy return while the 3 other employees, two of which appeared to be managers, ignored me. One of the managers even took a personal phone call at the register and when done, walked away. Here I am, a paying customer waiting patiently in line to check out and no one offers to check me out at the open register? Another employee did come to the register, but only to clock out for lunch and then went outside to smoke a cigarette. I'm amazed that this store is still in business. read more

Chris was very helpful finding cleats for me. He went out of his day to call a different store and order the cleats. There are always good deals and sales read more

Waste of time , two employees up front to busy talking to help and the third disappeared in the back never to come out again . Too bad the store was close and convenient , wont be back read more

Great little store that always seams to have what we need and at a great price. They greet everyone at the door with a hello and follow up with asking if you need assistance. In each area there is someone who again asks if assistance is needed and will leave you alone if you say you are just looking. A refreshing courteous staff that always seam upbeat and eager to help. read more