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    Poulsbo Kitchen Collective

    5.0 (2 reviews)

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    Starbucks - Butterfly Drink

    Starbucks

    2.7(48 reviews)
    0.7 mi
    $

    Chain reviewing for me is always about the staff and place. This is a Starbucks ya'll. Flavor of…read morecoffee and all that is a matter of opinion. I came in on a Friday evening to get an hour of work done and ordered myself a mint tea in a mug. The baristas were VERY friendly. They keep the place clean orderly. Love a good spot to get work done and this will be added to my poulsbo list.

    I had a very disappointing experience at the Starbucks on Olhava Way in Poulsbo and wanted to share…read morean updated account. One morning, while rushing to get my three children to school and work, I placed a mobile order that included protein boxes for my kids' lunches. After waiting in the drive-thru, I was told everything was in the bag. Later, I realized one of the protein boxes was missing. Because that item had been meant for my preschooler's lunch, simply offering me the missing item later did not solve the problem. I returned to the store that evening and requested a refund for the item I paid for but never received. What should have been a simple customer service issue became unnecessarily difficult. I was initially told a receipt was required. Once I located the receipt, I still was not given the refund. The interaction escalated, police were called, and the situation became far more stressful than it ever should have been, especially with my children present. I understand employees deal with difficult situations, but this could have been resolved quickly by acknowledging the mistake and refunding the missing item. Instead, the matter was handled in a way that felt dismissive and unprofessional. I am updating this because, at the heart of it, my concern was never complicated: I paid for an item I did not receive and expected reasonable customer service. Unfortunately, that is not what happened.

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    Poulsbo Kitchen Collective - bakeries - Updated May 2026

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