This place is a little too expensive for my taste. It's still nice to peruse the floor & their set ups. They also have a bathroom on the 2nd floor it's fairly nice. It seemed that there weren't that many sales people or I couldn't tell them from the customers. It seems they will be closing this location and the time that I went with shortly after Christmas. It seems they were beginning to lower prices. read more

See all

I unfortunately no one acknowledged I was even in the store. I wanted to buy a bedspread. I couldn't find the color or size. Maybe it was in the back or maybe not. Who knows‍ read more

Pottery Barn - No help. I've been here over 15 minutes no one has even said I'll be with you soon - Home Decor Near Me - San Diego, California

I can see why this location is going out of business. The customer service is the WORST! I purchased 2 headboards and was helping load them and the 2 women that were helping rolled their eyes as I was trying to help. I in fact called one of them out as I saw her do it. I can see why this location is going out of business! read more

Please do not order custom curtains unless you plan to wait over 5 months for them to arrive. I ordered my curtains on 3/4/2025...still waiting. Customer service told me they cannot cancel my order as "the vendor can refuse to cancel the order as it is custom made.". Wait, I ordered from POTTERY BARN, but their overseas sub-contractor call all the shots. That is why Pottery barn lost me as a customer - they take zero responsibility for their business practices. It's a shame, they used to be a quality operation. read more

Checkout dude gave me a whole lecture on how it's ok for boys to like girly things after I made a comment that most of the bedding in the sale section was feminine. Bro. Also, their stuff is massively overpriced. Stylish/on trend? Yes. Made to last? No siree bob. read more

Don't you LOVE Pottery Barn showrooms? I know we do, love sitting on all their furniture and touching the textiles. So in February we decided to buy two sectionals, one for San Diego house and one for Vegas house. We JUST received the SD house sectional and it is TRASH TRASH TRASH.. I can't believe they charge what they charge for this level of garbage. The Vegas one is MIA, they don't even know where it is. Now I am waiting to see if they are going to give us a complete REFUND for the trash they sent us. Here are the photos I took to send to them to prove how horrible this couch is. And it is uncomfortable as F. Ii have videos too, but Yelp isn't allowing me to attach. Not to mention the hell I have been through since February with their non existent customer "service". I had to escalate it to their corporate department with Williams Sonoma. Now I seem to have their attention, but why do I have to go through this. And we all know they do not have IKEA pricing, but I'm going to tell you, IKEA has better quality than what I have in my living room right now. The Sectional doesn't fit properly together. Each piece is a different size, the Chesterfield roll on the back is either really poofy or flat and all different sizes. One of the pieces they sent to us, is an absolutely DIFFERENT design. I can not believe this. They kept telling us that because their sofas are built overseas there are issues with shipping, this is why they are so delayed. LIARS, this sofa was made right here in Chula Vista. I waited 6 months for one a few miles away from us. Absolutely unacceptable. Don't fall for whatever the smiling salesperson is telling you in the gorgeous showroom, unless you can walk away with what you are buying in there, DON'T DO IT. read more

See all

I decided to splurge and buy some high end dinner plates from Pottery Barn. I purchased 12 large Mason Stoneware plates in flat white. After 1 year of light use these plates look like a child has scribbled on them with black ink. I called Pottery Barn to see if they would replace them or give me a store credit and after an hour on the phone with a really sweet representative, he was not able to do anything. He said he was told by his supervisor that this is just normal expectations. SO, moving forward I have learn't that high end dinner plates from Pottery Barn are not worth the money as they are finished in a year and clearly are not made to last. read more

Pottery Barn - Home Decor Near Me - San Diego, California

See all

I have walked in 4 times now to ask about a product. The 3rd try, I actually stood in fount of a lady at the desk, while she talked to a man that stood with her, and she never once said can I help you, no one does. I went back today, and someone was there and I had to track her down and ask her. Finally an answer. This is why we all shop on line. Sucky service for sure. read more

They have THE WORST EMPLOYEES HERE!!!! Absolutely NO help at all. They have like 10 employees in the floor and no one bothers to ask how they can help you. When I came up to someone just standing on their phone behind the desk, she was rude and not interested. I was looking for something specific the UTC store had told me they had multiple in stock. They first told me they didn't have it, then when I commented that I knew they had it because I had just come from another store they proceeded to then say "oh yeah i think there might be one". They brought it out and it was missing a piece, they didn't even care. And when I asked if they had more they didn't want to check. Then they just left me there, absolutely no follow through and no service!!!!!!! They need better employees !!! So you are entitled because you work at pottery barn??? Look again, you are a RETAIL WORKER not a doctor. THEY NEED TO CHECK THEMSELVES. Never returning here again. Instead if you need something go to the UTC mall one, at least there they actually provide qualicustomer service! read more

Service was.....okay. Sakes clerks didn't appear to be fully engaged. The store needs some upbeat, positive life.

I've never left a review before, but after the last 4 months of dealing with their "Customer Service" I will never shop or recommend this store to anyone ever again. We ordered a custom reclining chair in December 2023, immediately noticed an issue with the delivery address. Called the customer service to correct it, they said they fixed it. Fast forward to March 2024, we get a call saying the chair is ready to be delivered so we set a date. The day before delivery, they call and say the chair has not arrived and is in a completely different state!!! After multiple calls with customer service, the very unprofessional warehouse staff, asking for a supervisor for weeks, we finally get told the address wasn't fixed and no one knows where the chair actually ended up. So sorry, but the chair is never going to show up! The customer service is just someone who picks up a phone and pretends to care. They don't actually do anything. Have an issue? Forget about it, they're going to act like they help, and then when they say they'll call you back they never will! I can't believe this company is still operating, or how they think they can charge these prices for such subpar service. We've always loved shopping here, but I refuse to support this kind of company. read more

Is it expensive? Yes, you bet your sweet bippy it is! Do they have amazing things? Yes, you can find a lot of chic things here for your home! Are the sales people friendly & helpful? Yes, both of the above, to a fault. They are polished, sophisticated, knowledgeable. This store is located in the Fashion Valley Shopping Mall, in the Nordstrom wing. It has two entrances that make it easy for you to zoom in faster on what type of home decorations you're looking for. If you enter the store on the upper level of the mall, you're going to find the larger furniture, such as sofas, easy chairs, coffee tables, beds, shelves/ledges, pillows, decorative curtain rods & so forth. There are cashiers on each floor to make your shopping experience more convenient. If you enter on the lower level of the mall, this part of the store is filled with accessories for your home, such as dinnerware, serving trays, lamps, candles, vases, mirrors & the like. An elevator located inside the store accesses both areas; or you can take the stairs, if you're so inclined to jog up & down them. If you are looking for something in particular, the sales associates will gladly help you find it with a smile. If they don't have the item you're looking for in that particular store, they'll happily look in their inventory to locate a store. I found them to be very accommodating. If you don't mind spending a little more for unusual & stylish items to spruce up your home, this is the store for you. read more

See all

I love Pottery Barn and have spent thousands of dollars decorating my homes over the years. We recently moved from Chicago to Carlsbad and I immediately went to Pottery Barn to decorate. One pillow I purchased did not live up to the Pottery Barn reputation, so I brought it back for an exchange. I spoke to the manager at the UTC store and she was adamant not to give me an exchange, store credit or refund. It had been 5 months and I did not have the receipt with me. I showed her all my charges on my credit cards from her store, but that did not matter. She even said this pillow must have been a return, because they do not carry this one in her store. I have never had such poor service and now completely heart broken that my favorite store, where I frequent often, will not be on my decorating list when we move into our dream house next year. read more

Pottery Barn - Damaged pillow that sat on my bedroom bed for 5 months that obviously had a tear when I purchased it off the showroom floor. - Home Decor Near Me - San Diego, California

Very Friendly staff. This is a smaller location filled with mostly inside wares; however, I was able to purchase some decorations for the outside of my condo that they had in stock, to the surprise of their staff, too (I located the items online and saw they were in stock). Again helpful staff even assisted in loading up my vehicle. read more

Pottery Barn - The aesthetics... - Home Decor Near Me - San Diego, California

Notice hoe Pottery Barn doesn't have reviews for their products online, because they are terrible quality for the price. Best of luck dealing with these employees because their customer service is the worst!! PB had my returned item for a MONTH before I actually received a credit after numerous calls!! read more

A sofa ordered 5 months ago was set for delivery in the morning and just hours before it was due it was apparently damaged and they had to re-order it with another 6 week delay. No solutions, no options just a call to inform us. Customer service promised to sort it out and we are still waiting for the call ti inform us of how they would do that. A very bad experience due to very poor, disconnected customer service. Until this incident we were pretty much life time customers. No more! I will look for other options tomorrow. read more

Terrible experience throughout the process. Terrible product wrapped in a gold cloak. We ordered a custom sectional. Ya $6000 later. 2 days in and the material is coming apart. Haven't even sat on it without a blanket under me yet. Lol. Also the delivery was terrible. They took a chunk of wood out of my door frame. Scraped the wall. And to top it off the couch looks a shade of pink now that it's here. Funny how they say nothing they can do since it's a custom purchase. Well pretty much anything there is since they don't keep anything on hand. Also we still have yet to receive the credit card they talked us into getting. And we can't even pay the bill until we receive all that info. Pretty brutal experience from start to finish. read more

See all

Pottery Barn displays a unique talent acquiring "eye candy" for home interiors, where a generous amount of floor space is devoted to creating "the perfect look". The company offers a wide inventory of sofas online. For me, searching the configurations there saved time. Once I entered the Pottery Barn store in Fashion Valley, I'd already narrowed my selection by size, fill and style. Seat comfort was next and this store had many to test. Then, fabric swatches. Done with my purchase in an hour! Custom manufacturing puts delivery out 2-3 months. A big thank you to sales representative, Kim Hoeger. Her time, patience and attention to detail went far beyond great encounters. read more

I would not recommend buying from Pottery Barn, by far the worst customer service I have experienced buying furniture. After waiting months for an order the company drastically changed the color of the product ordered, admitting that it was their computer system that made the error, but after waiting 2 hours with customer service they were unwilling to assist with updating the order while it was still in process. I read other reviews that warned me that the company handled their business poorly and I wish I had listened. read more

Rude sales staff. I asked about a dinnerware set and she didn't sound too sure if they had it in stock then showed me the individual pieces. I asked her to check if they have the set and she goes "LIKE I SAID..." Ok, I'll by it all online and you can forego the commission. read more

Stay away from the curtains with rings! I've spent $2k and it has been the worst investment ever. Big name and big price tag does not mean good window coverings. Everyday I'm reminded of my mistake. read more

FCUK Pottery Barn and Karen Hanna. She will screw you when setting up your Pottery Barn Visa CC. Thinking your set up for 12 months interest fee then you get slammed with interest charges and of course Pottery Barn and Capital One will not make it right after you see you have hundreds and dollars of interest in your bill. Instead of paying over 5k in furniture, now I have to pay 8k after said and done. They will apologize until your ear falls off,but they will not make it right. This is bad business and I was lied to by Karen at the point of the sale. Stay away form that store and get a real sales person who knows what the hell they are doing. read more

I own a business so it takes a lot to prompt me to leave a negative review, but my experience was subpar to say the least. Associate was disinterested in helping, and when I found an item to purchase he seemed annoyed to find out information and actually was unsuccessful. From beginning to end poor experience and will not be coming back. I've purchased items from there sister store west elm and much better experience. Gentleman was heavier set with black hair. Customer service is everything in my business so I'd appreciate someone letting me know if I had employees that lacked effort and proper customer service. read more

I am so disappointed in my visit to this store. I have purchased numerous pieces of furniture from them in the past and have never had an issue. Today was a different story. I went to purchase two of their Raylan chairs, which they happened to also have on display near the front door. I was the first and only customer in the store this morning and was completely ignored. Never once did any of the three employees great me, acknowledge me, ask if I needed assistance etc. I sat in the display chair for five minutes, with two employees near by reworking a window display. Nothing! Thank you Pottery Barn, you just saved me a ridiculous amount of money that I was willing to spend on two chairs. read more

Nobody could help me carry my two huge bags of items I purchased. The sales rep Elias said he couldn't leave the store. I carried them out, mind you I am 110 lbs. I hurt my back walking them out. What bullcrap and terrible customer service.ñ! read more

Terrible experience. They don't know what exactly product looks like and give wrong information but sell to customers super expensive custom beds. Customer service never take a message correctly and also never call you back. What a shame, great quality furniture sold by unprofessional sales people. Helpless read more

Extremely poor customer services. They didn't send the headband and food board and charged full price. They have to pick up the sideboard but they didn't set up a pick up. It's a hell talking to the customer support to resolve the issues. I spent six ours with no result. Never buy anything from Pottery Barn. read more

Ordered a bed for my 7 year old daughter on 8/12/2022. The order was cancelled twice and restarted, without any notification to me. Delivery was finally made on 2/5/2023 and it is missing hardware to assemble the bed. The delivery team left the bed in pieces in her room, and called the delivery hub to report the issue. No call back from the delivery hub after 24 hours. I called their number and was told they can only email the warehouse to investigate, but cannot call for a status and we have to keep waiting for an unknown amount of time. In the meantime, my daughter has to sleep on the floor, amongst the parts of the bed. Called PB Teens customer service, asked to be escalated to a supervisor. After 1 hour wait, they hung up on my call. This is the "white glove" service we were obligated to pay for. It is unacceptable and will never shop with them again. read more

Terrible customer service under a seriously incompetent manager Nicole. We bought a housewarming gift and I asked her to remove price tags and gift wrap. She acted rude and dismissive in response leaving a bitter impression of wanting you to just go away instead of helping you. The store is dirty, dusty, and disorganized. Not going back. read more

Stopped in here during the Christmas shopping season. The decorations were really nice. Better off waiting for a sale to buy some items here. They have a pickup service so you can continue shopping and pick up your stuff later on. Staff I interacted was friendly so it depends on who you get. As I walked around, some staff members asked me if I had any question, etc while others just passed me by. read more

Ridiculously helpful staff, despite how busy it was during this holiday season. Sale prices rival discount stores for items that are of a higher quality. Did I say helpful? As in, they didn't act stressed, or hurried, or frantic. But, they moved the crowd through lines in a fast, efficient manner. Have to hand it to them, they've done the holidays well. Worth a stop. read more

I have been shopping at this particular store since 2001. This is, by far, my favorite store. No matter how busy they are, they are consistently helpful and cheery. My only issue is I believe that Pottery Barn is under- staffing their stores which is no fault of the employees. Two employees on a Friday night in a 2 story store is too much pressure on those that work at Potter Barn. Sara and Karen ( manager) should be commended on their professionalism. Karen ( manager) and Sara are both awesome. Despite being understaffed and trying to help multiple people at once, their graciousness never subsided. They were organized and got through each person's question/purchase/stock check with ease. They helped us buy Italian leather stools and even offered to do a price adjustment because they were on sale. These are some of the reasons why this is my most favorite location. The attitude of the staff from the stock person in the back to the person on the floor is consistent-the tone is always helpful. I suppose it must come from good management of this location. I always enjoy walking through this store. It is nicely laid out and kept extremely tidy and organized. read more

No stars. I used their online design help request form and nobody showed up to my 2.00pm appointment. I had arranged everything around this appointment; donated all my living room furniture, new flooring, fresh painted wall. Changed all my family's schedule around this project. I had chosen a few pieces of (PB) furniture but I still needed further help. I called the store to ask them status around 2.15 pm. A lady told me the manager would call me back to let me know what had happened. Nobody called me back. I have guests coming and staying over in a few days. I am very disappointed with Pottery Barn. I am already changing my course of action in regards of my design and furniture/ furnishings store. Not an effective design request online system in place. Unreliable and unprofessional. read more

Love my sectional hate the customer service! My designer sent me here to look at few different sectionals. I had a sales associate help me figure out how many pieces I would need to order. I asked the sale rep if my designer needed to order the couch in order to apply her trade discount. I was told her discount would not apply on top of their promotional offer. So I ordered the couch. Wrong! My designer was irritated when I spoke with her. The sales associate didn't realize trade discounts are applied on top of promotions. I called the store manager who seemed to make it no big deal to refund me the difference to my pottery barn card. He asked me to bring it in once the couch arrived and they would refund me. I tried bringing in my card and visiting the store three more times!!!! Each time I was told something different. After belittling me and making me feel like it was my fault, I was told they had to email corporate and would be in touch the next day. Here we are almost a month into this issue with no resolution. "We'll look into this and call you back.." I'm not willing to let this go. This issue could've been diverted had their associates been trained correctly. Misinformation on their part should not constitute a crisis on my part! Get it together PB. Train your associates and when something goes wrong, own up to your mistakes and do right by your customers. At least my couch is comfy. read more

I went in before Christmas and asked for someone to come to my home because I wanted to buy quite a few bookcases to turn a room into a library. I was prepared to spend quite a bit of money. Apparently no one in the store was able to come to my home for design services, so I left my phone number and was promised someone would contact me the next day. Never heard a word. Went in a few weeks later, and met with an associate who actually came to my home and measured the room. She promised to give me a design plan within a week. That was a month ago. Never heard from her. I called the store to find out what happened, and never heard back from her, or anyone from Pottery Barn. Will never attempt to shop here again. read more

What you see in this store cannot 90% of the time be purchased unless you want to wait 6 months out. The store fronts are just that "fronts"...the furniture and rugs are always back ordered and unless u want a candle or a pumpkin for your fall table forget it. ugh!! read more

Best customer service ever! I lost parts to my table. They help me get parts I needed so I can enjoy my awesome table. I'm going to continue to buy all my home decor at this store. read more

This is my second time at this location and probably my last. First off when I walked I I wasn't greeted just stared at like I had shit on my face. Especially by some old blonde lady who just came off as bluntly rude. Made me happy I was returning my purchase there. I will stick with the other locations read more

Just the worst customer service!!! Originally I went into PB to look into buying a sectional. I spoke with Michael (who was helpful!). I learned that different models of the sectionals had different options for leather which is what my husband and I decided upon. When I returned with my husband we approached 3 different sales people just to get anyone to assist us. They all just kept saying they could go check with someone else they would point to. ~This was a 10K purchase :( ~ Finally the one person who was going to assist us was not experienced. Literally the first person I approached I asked if they had a Townsend sofa we could look at to compare it to seeing it on line.. she said "I think there is one downstairs in the corner, you can go and see if you can find it" Anyways, Michael ended up arriving to work as we were meddling through with the inexperienced sales person and assisted us. We then placed an expensive order (for our pocket book). PB charges a delivery charge. There is NO CHOICE. They do not have anything shipped to their store, so we could not pick it up ourselves. One would think it is worth it to have them handle delivering it. But that is not the case. I received a call and an email that our order was ready on 1/30. We were very excited! I called the center that day and was told there were TWO dates that deliver to our area. (we do not live rural, we are 15 minutes from the store). Unfortunately we had commitments the two days, 2/8 and 2/22. I was available every other day that month! I called the store to ask about this. I was told some areas are only given ONE day month to have things delivered. They could not be of any assistance. As a matter of fact, without asking me the store cancelled my delivery date in February and put it on hold until March!!! I did clear my other obligations and luckily did at least get an appointment in February AGAIN. BOTTOM line PB was holding our furniture hostage and charging us for this poor delivery service! Years ago we ordered a leather sectional from a speciality store off Miramar Rd. I recommend that for the future. Amazing customer service. No trouble getting it delivered. We never expected to get such terrible service. It's just not worth it. From seeing so many reviews this seems to be their normal. :-( As of today, we will be getting the sectional this week... hopefully it won't be damaged or have any flaws! read more

The reward system is a joke. By the time they can process the rewards back to your card, most likely you've already made the payment to avoid interest charges. And calling to see why the rewards have not been applied to your credit, waste of time. Everyone I've talk to gives me the same excuse or answer. I've even received a promise that "I will take care of this personally, and you will see this in 3-5 days". Some 14 days later and numerous phone calls later, and still nothing has been resolved. And apparently, "Richard" is as high up as you can go to talk to someone, and had little to no answers, besides a sorry and 10% off your next purchase. How does such a big business offer poor costumer service with little to no knowledge of their own reward system. After dealing with how PB works, there will never be another purchase. Too much of a headache for overpriced items. read more