You WILL buy something even if you just plan to window shop at this beautiful store. We have been to the PBK location at Short Hills mall in the past and we're shopping for a toddler chair cover, which's zipper came off recently and got here since we were at Paramus. They have a well maintained shop, which most of the PBK locations do and the staff attend to you personally through your time, which again most of the PBKs do too :) They have a variety of items from various collections from crib to toys and is good stop for all about to be, new and relatively old parents. We ordered a new cover with a customized name printed (removed it digitally here) with a small wait time. Since it's in a mall the weekend parking was so much in demand and is purely based on your luck to find one sooner and closer to the entrance. read more

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This is such a nice store filled with amazing clothing, bedding, toys, puzzles, and many other goods for kids and infants. The store is bright, beautifully organized and has exceptional quality products. They also have a lot of the festive season products too for gifting. We went to the store to check out the Disney Princess comforter and pillows for our daughter. It was thick and soft, loved the quality. Most of the items are very expensive, since it is Pottery Barn. The associates at the store are very friendly. They checked on us multiple times and assisted us with questions about different products. read more

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The only word I can think of is Rude. If I could give customer service a negative rating I'd be happy to because whoever I spoke with on the phone was awful. if you're gonna be rude to others and be that miserable you shouldnt be working for this company. Speaking out for the other people that are contemplating on placing orders with this store.... PLEASE DONT unless you want to be spoken to like a child by a nasty middle aged woman. Best make the trip to Short Hills location where you can get help from decent human beings. Potterybarn Kids at the Riverside Plaza is terrible and should strongly consider revamping their employees to people that actually aren't mad when they have to do their job. read more

Make sure if you're having a baby that you order your Furniture before you're even pregnant, because then you might actually get your furniture on time from Pottery Barn Kids. I have ordered multiple sets of baby furniture from this company and the Delivery has been beyond horrific and on top of it, their customer service is terrible and they only have 10 supervisors on staff at any one time, for Pottery Barn Kids, you have to wait 30 to 45 minutes anytime you want to speak to a supervisor. This loyal customer has finally decided enough is enough. I will never shop there again. Crate & Barrel is far better! read more

Sadly the service in this store is horrible. I brought my two young, very well mannered kids to this store and they were constantly berated for touching the beds and the toys. This store is trying to sell to a market they do not know how to service and we will be taking our business elsewhere. Good luck staying open with the lack of foot traffic while pushing actual customers away. read more

Do not shop here or order anything from here - absolute no customer service. They're website doesn't provide you any details at all and yet you have to risk it and if they have inaccurate description, they'll still charge you a hefty return fee. read more

Oprah Winfrey 'was victim of racism' in Switzerland & So was I at Pottery Barn Kids, Hackensack, NJ Please understand that before I reached the point of leaving a review with the Better Business Bureau, I tried calling and researching the company corporate contact information over the course of several months in an attempt to find a number or email to let them know about this ongoing issue, but to no avail. I was always told that my message would be forwarded to a manager for a follow-up, but that never happened, and they don't have a corporate number or email, (if you don't believe me, try contacting) so I had to take this alternative, which is better, because now the public will be aware and I'm able to be a voice for others who have been treated in this manner. Let me start off by saying, We live in the United States of America, a melting pot of people where you never know whose who and how respect can carry you further than disrespect. In light of this, I have visited Pottery Barn Kids in New Jersey several times over, so this review is coming from a pattern of experiences. The store looks adorable, cozy, and welcoming--until you walk in and begin to feel and experience being treated with a racist tone, which you would think would be a thing of the past by now. Sadly, this is never the case at this store, and I made the decision that this would be my last visit. If I had to, I would also buy online, Why because I absolutely love Pottery Barn Kids, but the manager Donna is a pompous racist. The way, I've been treated on different occasion, makes me confident I am not the only one who experienced the same disrespect or something even worse, but people chose to remain silent , maybe because it requires alot to contact corporate which doesn't appears to exist, or they may believe their experience was unique. Please understand that I am very busy and that my time is valuable, so please understand, it took alot for me to write this post, make phone calls, send letters with no reply. So sadly, I decided to make this post, because it bothered me so much. I want everyone to understand, this behavior has been displayed on multiple occasions. I'm sure this franchise has lost a lot of business and left a bad taste in the mouths of many customers, but unlike myself, I'm deciding today to stand up and voice the truth of this ongoing toxic behavior that I've experienced--not once, not twice, but three times over the course of months, if not a little over a year--walking into this store and being asked, "How may I help you?" as soon as I walk in. When I say that I'm looking around for the time being, I'm asked, "How may I help you," and when I say that I'm looking around for now, I'm approached again, not even five minutes later, by several different employees within a few minutes, only this time making it obvious that this was no longer a request to assist, but a disposition of energy, to make me feel uncomfortable and send off a tone that I will be watched and stalked from this point on, making it difficult to browse and shop. Not even two minutes later, Donna asked me if I needed help. I told her that I had just walked into the store and had been asked by several employees, one of whom appeared to have been alerted by Tina to ask and keep an eye on me, if I needed help. After that, the second employee, named Trina, who was on the phone at the time, asked me if I needed help, and I told her I was looking. When I turned around, I saw her whisper in Donna's ears I told her that I thought it was strange that I was being followed and asked for help in the store; it was really unsettling and uncomfortable. Just like the previous time, I made the decision to ask Donna for the woman who was sitting in the designer area by the register, for her name, who was the woman instigating & whispering in the manager ear while I was looking at the items on the shelf. Donna refused to give me her name, so as I was leaving the store, I decided to ask the woman standing in front of the store if she could give me the name of the woman in sitting in the back, and it appears Donna over heard and said out-loud - again embarrassing me in-front of customers and employees, and "I'm not going to give you her name but mine," which she wrote on a card, and as she walked away, she chuckled with a racist pompous attitude which was so embarrassing and humiliating to the point, I left the mall and lost the taste to shop. I never ever, want to be treated like this again & I hope Pottery Barn will make the necessary changes read more

Pottery Barn Kids - Baby Gear & Furniture Near Me - Hackensack, New Jersey

Potter Barn Kids is a nightmare to deal with. The customer service will do absolutely nothing when something goes wrong with your order. We spent over $800 on a crib for our baby, who is coming in a few weeks. We ordered our crib and mattress back in May. Pottery Barn kids delayed our order twice, and the. Misdelivered our crib to a nearby neighbor's home, where it was left outside in pouring rain for days. We alerted Pottery Barn Kids immediately and the customer service agent seemed sincere, but then went on to place a new order for us and then arrange for pickup. The pickup window was a full day. We stayed at home and no one came to get the damaged items. I notified PBK. Customer service refused a redelivery until the damaged item was picked up. So, they rescheduled a pickup for the water damaged items. They NEVER came a second time. Now, no one will help us, and we have lost $800. I don't know who to complain to because phone representatives do not help us, the customer service email agents won't help us, and the social media team on Facebook messenger refer us right back to the other folks who won't help us. I am appalled and disgusted by the customer service and hope that no one purchases from this company ever again. I'll talk to my credit card company tomorrow and try to find a way to get my money back or to take legal action. Shame on you, Pottery Barn. read more

The service Super rude . As soon as I touched the bed sheet, it rushed towards me Without a smile and solemnly tidying up the sheets. Excuse me? This behavior is that I can't afford it? very disappointing experience. read more

Beware, when you need to pickup your furniture, they send you to an area that is absolutely disgusting and it feels like somewhere you' could get murdered. Great store otherwise. read more

So rude. Manager Donna Kurtin is unhelpful and condescending. Won't even look in your direction.

This past weekend we attended the Halloween fashion show at PBK and it was lovely. Tina made it such a special and fun event for the children. She was so kind (not to mention patient!) with all of the children and their parents. My kids had a great time, and the sales staff could not have been more friendly and helpful while we shopped for our Halloween costumes. We have attended several children's events at the store and they are always so thoughtfully executed. We love the store, the products and their events. And I give the highest marks to the sales staff. When I came on Yelp to write a review for this terrific event, I was really disappointed to see a few people blasting the staff in such a mean and disrespectful manner. Retail is not easy, neither is working with children. Give these people a break. Thank you PBK for always putting together such sweet events for our kids! read more

Very rude staff. They give you dirty looks.. not helpful nor friendly.. so surprised how some of these people manage to keep their jobs...attitude like they are high and mighty read more

I have spent thousands of dollars here from furniture, to bedding, backpacks, water bottles and all the accessories in between and the service is just not there for the price tag. I was there last night with my family and we decided to purchase a new backpack for my son. We bring it up to the register and this woman just continues to close up her registers. She looks at us several times and continues to do what she is doing. Complete disregard for the fact that we were standing there waiting to make our purchase. Finally she stops and looks at me and puts her hand out (like give me the item) and doesn't say a word. My husband looks at me in shock because her face was that of someone who is beyond annoyed and she's doing nothing to hide it so I say to her "I know it's almost closing time, but the least you can do is acknowledge us and say hello." I was so mad, I was almost about to leave the backpack, but didn't because my 4 year old was so excited for it. She apologized in all fairness, but it's so ridiculous that I have to tell this older woman how to behave and do her job! It takes nothing to say hello especially when you work in CUSTOMER SERVICE. I've had many issues over the years with this place and this is my last straw. I've been to hot dog carts with better service. This place needs better management. Period. read more

Very kind staff, they let me try a costume for my daughter in the store for her first Halloween this year. Every time we go in, they greet us kindly. A staff member even remembered when my daughter was born. :) read more

Salespeople do not give off a can do attitude. I returned curtain panels and the lady was defensive as to why I returned them. I said I didn't like them and she thought they were beautiful. That's not the point. The point is to help me find something better so she can 1. Help a customer and 2. Make a sale. She was too busy complaining about her yelp reviews. Here ya go, you earned another one! Thanks for the idea. I couldn't even browse their selection of curtains after returning mine because their curtain display apparently fell off the wall and was unavailable. You'd think they'd have samples laid out as a back up for customers to browse while they fixed the display but there were none at all. I get a bad vibe every time I go in that store and now that I'm pregnant, you'd think they'd greet me nicely and want to help me even more but i definitely don't get that vibe. I'm their target audience!! Apparently I'm not the only one who feels this way according to the other Yelp reviews.... which is reassuring. They are very snooty and aren't meant to work in a children's store. Meanwhile I've spent hundreds probably thousands across pottery barn brand. Only reason why I put up with their poor customer service and terrible inventory online is because their bedding is so damn cute. read more

I have had the best experiences here !! I come in a lot for my 3 year old family friend and have always found the employees friendly and helpful. Everything from price to shipping dates, return policy etc has been explained to me and no ones ever come off rude or nasty. Love this store, the products and the customer service!!! read more

Really nice store, great stuff, but expensive because you know, Pottery Barn.

Tried to order a baby gift online. Took me over an hour. Site said shipping was free. I guess it was for regular pottery barn but not kids items. What's with that? I will never shop here again. Bad vibes. read more

When I arrived, store was empty but the three ladies behind the registers were chatting away among themselves and didn't even greet me. I had to stand directly in front of one of them and ask for help. There was the lady with the glasses, the one without glasses and short brownish/red hair and the older lady with poufy blonde/white hair. The short haired non glasses lady was unfortunately the one I got. She looked annoyed to have to help me. She didn't crack any kind of pleasant expression on her face. And she talked down to me - sounding annoyed that I wanted to see both toddler bedding and twin size bedding. How dare I! I decided not to buy at this store and online instead, just Bc I don't want this location to get my business. Also, as I walked out, the two ladies - short brown/red hair and white/blonde poufy hair were talking about a "bar crawl" and sounding like two sorority girl wannabe Cougars. Great convo for a kids store, ladies! Not ever coming back to this location. These employees are miserable. read more

NASTIEST EMPLOYEES I have encountered in a long while. For an upscale shopping mall and a higher-priced speciality store, I have received much better customer service and treatment in a big-box hardware store than I have in this particular PBK location. Having browsed *multiple* times in this store with my very pregnant sister, we have decided to not spend one dime in the Hackensack store and will instead, travel wherever we need to if we must go into a PBK for a purchase. We had to ask for assistance with the price on an item from 3 different employees before getting an answer on one occasion- one employee "forgot", another seemed to have ignored us completely when she walked away and finally the last helped us reluctantly when she made sure we knew we were a bother to her by informing us how she was working on putting together an order for another customer "but would find out for us anyway". Another time, my sister told me one of those same employees snapped at her for "being in the way" of something she was trying to rearrange or straighten up! My sister is unusually HUGE at 6+ Months pregnant- she's in the way of everything. This employee had/has ZERO people skills. Even the employees across the hall in Pottery Barn have made comments about how off-putting and unhelpful the staff is in this location and prefer to avoid these people when they can. The women in this store should NOT be working in a place that caters to young mothers/families with young children in tow or to those who are expecting families and need assistance and help since they are unable and unwilling to offer it. Their negative attitudes add to the toxic and hostile atmosphere they create when you enter this store. AVOID AT ALL COSTS and order online or go elsewhere! Horrible, HORRIBLE women!!! read more

The rudest salesperson I've ever encountered. Buying a Halloween costume. Woman said try on pink for size while other person looked in back for same size in purple. 3rd person who was not helping us rushed up to tell us we needed to wear shoes while trying on the gown. We complied. Then rushed in to say we must have complete outfit on underneath. We told her we were buying it. She scolded us that we had tried on pink with only underclothes. It was against health code - indicating the 4 1/2 year old was a leper I guess. I've tried on swimsuits, clothing etc in the finest stores. Do you wear a dress to try on a dress? Totally made a scene. Tina Evans was her name. Shouldn't work at Walmart. read more

I was shopping for a gift in Pottery Barn Kids at Riverside this weekend and they happened to be holding a children's Halloween fashion show. It was very well organized and a fun/interactive way to showcase Pottery Barn's fabulous children's Halloween costumes. The children modeling the costumes looked like they were having a great time participating and the woman who was announcing did a great job getting the participants excited and the crowd involved. Not only did I purchase a great gift that day but also got to witness an awesome fashion show! I will definitely be back. read more

If I could give 0 stars, I would! Unlike most online stores, Pottery Barn is just unprofessional. Last Wednesday I ordered a blanket for my niece's baby and paid $30 for overnight shipping. I didn't receive the item until yesterday (almost a week later) and now cannot return it because the item was monogrammed. First, it's not a monogram it is an initial....one letter....I'm sure there are PLENTY of other children with that same initial. When I tried to get customer service on the phone, I waited 40 minutes and still haven't talked to anyone. Out of frustration, I sent an email only to be told that while I paid $30 for overnight shipping, technically, it's 2 day rush shipping and there's nothing they can do about it. I can assure you I will NEVER order or buy any items from this 'store' in the future. read more

Love it here...everyone is so friendly, helpful and knowledgeable...the bad reviews make no sense..

This is as terrible as customer service gets. In fact, I could write a case study on my experience, highlighting how lack of customer care leads to dissatisfaction and complete lack of trust in a brand. My wife and I ordered our entire nursery there, a very significant order and we have had nothing but frustration. We placed the order in May and were promised ALL items, including the expensive crib would arrive by July. Not only was this not the case, however, they placed items on backorder until September without even letting us know. Had it not been for us checking because we expected our furniture to arrive this past week, we would have been left waiting. In addition to the obvious lack of communication - when we contacted the customer service phone number - they were extremely rude and unapologetic - possibly the worst experience we have had with three customer service representatives. I wonder if they get any training in empathy or even common courtesy - clearly not and this has made me wonder if they are purposely trying to tarnish their brand. Needles to say - we will never buy a single item, ever again from Pottery Barn - kids store or furniture shop. This brand equals lack of care, condescending behavior is their status quo and a complete diregard for the customer is central to the experience. This store is also unprofessional and never even bothered letting us know - after promising that we would be 100% all set for July delivery - which was already past 4 weeks from ordering which we did in store on 5/28. I would recommend you look elsewhere - lots of other great brands like Babyletto which is where we will be shopping from now on. read more

This store stinks! I came in with a question and they act like it's some bother. Won't even show me where the item is located has to go back and ask again. Then they proceed to tell me the item I'm looking for is no longer available a big fat lie. I would have spent money in your store but not with your salesperson's attitude. I won't be giving this store my business. Until they adequately train there people and get there attitude straight and increase there customer service. Pottery barn kids riverside store put a bad taste in my mouth. I won't be back sadly! read more

Stay away from this location. The dark, curly haired woman is a witch. She is so rude and condescending. I am not sure if she is a manager, but she really did not have any customer service skills. She was questioning why I wanted to return something. I don't understand why interrogation has to happen if a product is UNOPENED and within the return policy. I just bought it a week ago and you are going to question why I don't want it. It wasn't just one question to input in the system, she was going on and on about why I should keep it. If you're not going to provide friendly customer service and do your job, then people are going to stop shopping here. read more

Very unfriendly staff. Asked for gift wrap and was told it wasn't done there. Also told the store is relocating and didn't have enough packaging as if that was my problem. read more

My husband and I came into the Pottery Barn Kids location at Riverside Square in Hackensack, NJ on Saturday February 24th. We asked if we needed any assistance and pointed in the direction of the baby nursery section. Upon browsing around, an associate named Daisy asked if we needed any help. I let her know we had come to your store as we had heard that Pottery Barn Kids had rocking chairs that supported taller people. My husband is 6'6 and we want to make sure we purchased a chair that he is comfortable in. Daisy made some suggestions and recommended that I sit in the chair as well. We asked about pricing and color/fabric options. Daisy recommended that if we loved the chair that we set up a registry especially if there were other items we liked as well. She helped us pick a fabric and color, gave us a quote and helped set up our registry. We floated around the store and she made other suggestions and we added them to our registry. She asked about our crib and if we had set up one yet; we had not and she made some suggestions on some suitable options. Long story short, my husband and I were sooo pleased with the Daisy's customer service and Pottery Barn's products that we decided to buy the rocking chair. After taking a second look at the crib we initially selected we have decided to get a Pottery Barn Crib instead. Thank you so much Daisy and the Pottery Barn Kids Team! We appreciate the customer service and the amazing furniture/products! read more

Terrible customer service, I was told I had to wait 20 minute because the person who needed to help me was on break while 3 other woman were unoccupied behind the sales counter. I felt like they thought I was doing them a favor by shopping there. I will not be returning to this PB read more

The worst customer services ever. I went to the store on Monday December 5, I stand at the register and I indicated to the sales associate name Daisy that I was looking for a baby registry, she print out a copy of the registry, hand it to me and point out to me that the baby merchandise was in the back of the store. Even thought I was the only customer in the store, she didn't make any attempt to help me. I went to the back of the store as instructed, and it was extremely difficult not to say impossible to find the merchandises. I came back to the front of the store annoying by the lack of support, to find that there was not only one employee in the store, they were actually 4 women and one guy, all behind the register, chatting, not caring about me or the rest of the customer walking around the store. I was really upset and if it wasn't because the baby shower was upon on me, I would not give this store my money. These supposed to be an upscale children store, unfortunately you get better customer services at Walmart than this place. I love pottery barn kids but I will definitely stick to online shopping, I will never give these lazy employees my money again. read more

I thought it was me......The same thing happened to me last December. I will never go back, i do my ordering online. Customer Service at this location is well below par, as a lot of the stores in that mall. They have snooty workers, how odd at such an upscale location. read more