When you look at subs chains, Potbelly is up there for me. I stopped by their North Scottsdale location for some takeout on a Thursday evening. Located in a busy shopping center, you'll find a free parking spot without too much effort. Ambiance (4/5): For a fast casual restaurant, Potbelly was what I expected. Clean, comfortable, and the ambiance is what you would expect at a restaurant of the sort. Service (4.5/5): Friendly, efficient service. Exactly what you hope for at a sandwich shop where they make your food in front of you. Drinks (4/5): Unlike most sub shops, Potbelly has milkshakes. That's a win in my book! They even put a little shortbread cookie on top. I went with their banana pudding shake. A nice compliment to their subs. And of course, they also have the typical assortment of soft drinks. Food (4/5): Every sub chain has little things that make each of them different. Overall, I'd say the quality of the meat and produce here is better than Subway. I went with a giant chicken club sub on multigrain and added tortilla strips, tomatoes, pickles, oil and vinegar, and chipotle lime sauce. The tortilla strips and the chipotle lime sauce (which isn't spicy) were unique options. I dug it. For what it is, Potbelly is pretty solid in my book. read more

Ordered BOGO free. Only received one sandwich. When I called to iron it out. In a nutshell I was told, take a hike. Pretty disappointed.

Updating my review: I did receive a message from the company directly, which I appreciate. They took the time to address my concerns and discuss areas for improvement with their team. I respect their willingness to listen to feedback and work toward a better customer experience. read more

Potbelly - That's not a little bit of lettuce. - Sandwiches Near Me - Scottsdale, Arizona

I was hungry and everyone else wasn't. So, I went to Potbelly's by myself. I was told it was good. It was a sandwich place. Warm Sammie and tasty, but I didn't hit the Richter scale of greatness. Had the feeling of a corporate place and the ambiance of a big business. Sandwich was prepared in front of me at my direction. I asked for and received a side of Garlic aioli, and that was the difference between average and good. I should've added it to the Sammie during the prep stage. However, the Sammie was dripping with sauce and quite messy. Would go back, sure. Would I look for other options, possibly. read more

Wasn't even able to order a sandwich. I was simply looking at the menu trying to figure out what to order and then got interrupted by the worker. Stating that most of things on there menu isn't available and the machine isn't working. Told me to speak louder and look to the menu behind her while I order. Super rude unprofessional and very uncalled for. We didn't even come in at 10 minutes to closing. read more

One of my favorite sandwiches shops. Great topping options. Love the pick two deal. Their chicken pot pie soup with the topping is delish! Great desserts, and they do offer a points system:) read more

I ordered the "Prime Rib steak". I dare you to scientifically test it... to see if its meat - pale "banquet brand" microwave Salisbury - meat . and the fake food science chemical GRILLING flavor compound lasted and burped for hours to make this horrible visit - last all day.. the meat product glue was holding well though.. quality I thought was there .... I was wrong "insert any image of actual prime rib" read more

I have loved Potbelly's from the moment they popped on the scene in Chicago. Every single sandwich is delicious! I pretty much recommend all of their sandwiches. Experience is always pleasant when ordering food. read more

Sandwich was much better as I chose the turkey, avo , Swiss and cucumbers. They toast the bread, cheese and meat and then the rest of the cold toppings are added. Avocado was a perfect addition, but the combo price is near $15 now. read more

Potbelly - $15 combo - Sandwiches Near Me - Scottsdale, Arizona

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The store opens at 10AM, and I was next door at Starbucks, but I wanted a sandwich. So I went into potbelly and had to wait behind a man who was chit chatting up the potbelly customer service lady with a wig who was making the sandwiches. This went on for 10 minutes and I thought it was a big order but it was only ONE sandwich. When I got to the "front of the line" to order this lady with a wig took my order and was antagonizing me and made multiple degrading comments to me after I placed my order that were totally unprovoked. I've never met this person before, and I know this because I'd remember that wig! Her comments and bad behavior made me concerned for my food safety since she was starting my sandwich and making it. So I left after canceling my order. It seems like she was upset with me for being "next in line" and cutting her conversation short with this man that happened to be in front of me; YET there were only two customers in potbelly and three customer service peeps, no one else! Things could have been a lot faster with my order and without all the rudeness!This is my absolute favorite place NO MORE! read more

I was looking for a place to eat and this sandwich shop sounded great. I walk in and I'm greeted well by an employee i say the sandwich that I would like, then wait for it to be toasted and i move up the line and I am met by a very rude older man who asked what I wanted with no context so I said again the sandwich that i wanted with everything on it and instead of making the sandwich that i wanted by looking at the menu to know what to put on, after i said i want this sandwich with everything on it very clear simple instruction but clearly this ape didn't understand that clear enough so I read out the things on the sandwich straight from the board above his head as he keeps on saying what do you want. The sandwich itself was just alrigh. I could handle incompetent but not incompetent and rude this is completely unacceptable service do not recommend read more

10/10 would recommend! My husband and I were in a little bit of funk in our marriage... he's so busy with being the CEO of Pringles and he has no time for me and the kids. My hubs got the Italian sub, toasted, with peppers (be aware, spicy!) and I got the chicken club with peppers (very spicy)! What really brought us back together was the pickle. We had a lady and the tramp moment and felt a spark in our marriage I've never felt before. We are heading to Hawaii to renew our vows and have a fresh start. Thank you potbelly! You changed our lives. We won't ever forget you and we will be back read more

Potbelly - Sandwiches Near Me - Scottsdale, Arizona

Absolutely love Pot Belly's, it's a staple when we travel. However our experience at this store was horrible. One of the staff, believe to be the manage, was extremely rude which is very odd for a PotBelly's. food was still great but for the simple re of the one staff member i must give a poor review. read more

I love the Mediterranean sandwich at Potbelly. I usually add chicken and mushrooms to it and last time, I added just a tiny bit of mustard and mayo and it was perfect. The usual toppings for this sandwich are roasted red peppers, marinated artichokes and cucumbers. It is originally a vegetarian sandwich of hummus and feta cheese (until I add the chicken) so vegetarians can enjoy this sandwich as well. At potbelly, you walk in, order your sandwich and it goes through a big toaster, comes out the other side where someone else receives it and asks you if you like all of the toppings your sandwich usually comes with and if you like additional ones. You then decide if you want a meal and pay. Very easy, very quick, affordable price and the sandwich is delicious. I tried some of their other sandwiches like turkey and roast beef at work when the company was buying us lunch, and they were also great. Their chili peppers are great and can be added to sandwiches or can be even bought in a large jar to take home and enjoy. I wish they would open a store closer to my house, and I'll be a regular customer! Did I mention they deliver? Ps: I don't have pictures of their sandwiches because I'm always too fast to eat them, I don't get to take a pic! Lol read more

Love this place! The chicken club is my favorite! The staff is always super friendly and fast! The tables and restrooms are always clean which is a big plus in My opinion! Their magic cookie bar is outstanding! read more

My first time at Potbelly for a quick sandwich after running about town! The place is quaintly decorated. You wait in line, then they take your order and prepare your sandwich. It seemed pretty busy and there were only two employees, yet they handled the busy pace well! I chose the BLTA- basically a BLT with Avocado. My hubby had the Grilled Chicken & Cheddar. Both the sandwiches were fresh and delicious. Lots of bacon on mine and the avocado was very yummy! My husband enjoyed his very much and we shared a Huge Pickle! The pickle was crisp and so yummy! We were pleased with the quick service, delicious sandwiches and we look forward to our next visit for a sandwich at Potbelly! read more

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Overall it was okay. The staff were very friendly and restaurant was clean. The sandwiches were just okay. The bread was fresh and flaky so that was nice. The contents were kind of bland. The chocolate shake was delicious read more

Tasty sandwiches, service was ok, not bad, not amazing. I'd go again. The grandkids liked their sandwiches.

Inflation must be hitting hard because I just ordered an original sized sandwich and it is tiny. They used to be way bigger. read more

Potbelly - Sandwiches Near Me - Scottsdale, Arizona

I normally order online because I work down the street and have it door dashed but today I wanted to take my mother in law. Arrived with zero greeting and told me I was in the wrong line. Went to order and stood there for the guy who was making the sandwiches just kept doing what he was doing and said nothing to me and looked at me. I asked him "who do I order with" he replied "with me"....once I got to the check out she just gave me the bag with no help as I'm currently a little disabled. Just RUDE. The girl at the register was just awful!!!!! read more

Solid service here, which at these chain restaurant I think is the most important thing. Food quality is good but overall I think their staff deserves a good rank. Definitely worth stopping in! read more

I have tried The Wreck, Italian, and BLT and never been disappointed. It's a really good sandwich shop and I always recommend getting the hot peppers they are so delicious. If you are considering fast food for lunch bypass McDonalds, The King and Wendy's and go straight to potbelly. Always pay extra for the large because the regular size sandwich is quite small. This gem of a sandwich shop is right off the 101 in scottsdale near Best Buy. read more

Came here a few weeks ago with an out of town friend and was not overly impressed!!! The guy was kinda awkwardly rude about my mask having a hole in it, which i had been unaware og. Which, ok i get it, you don't want my germs...BUUUUUUT...if only you were as concerned about every table in your establishment being dirty. I could NOT find one clean table so i finally settled for the one with the least amount of crumbs. The food was ok, not overly memorable in either a negative or positive way. I mean, it's kinda haed to mess up a sandwich, but i have seen it done before. I did really like my spicy potato chips and dessert bar though. My friend DID say she really liked her salad though. Buuuuuut the person she was staying with had dementia and was losing her cooking skills, soooo that may have made her salad extra good!!! Overall i probably won't be back unless im in a bind again!!! Jus sayin!!!! :) read more

When you are from out of town and decide to visit Scottsdale... you quickly start to fall in love with going around and trying new restaurants. My sister was taking us to all of the hot spots and this was one place on her list. I was excited for it. I am a huge fan of subs. During this trip it was just my sister and my best friend. We all ordered different items. I ordered the turkey club, my bestie ordered the half sub and salad combo ( I don't remember her sandwich ) and my sister ordered the A Wreck. We also got a strawberry smoothie and a mango smoothie as well as 2 cookies. The young server who was taking our order was super friendly. He was also really funny. He helped me without hesitation when it came to deciding on two sandwiches. He was great. I'll double check my receipt and see if his name is on their. I'll update this review later. We ordered our food to go. The only reason I have this review 4 stars instead of 5 is because of the way the meat was in the sandwich. I'm a texture kind of person and Turkey chunks wasn't doing it for me. Everything else was amazing though! I just didn't realize that's how the meat was prepared. Oh well... it was worth trying! read more

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Don't bother coming here. Pizza is greasy as heck, and drinks are stale. Heartburn heaven. The owner needs to rethink the pizza. Terrible pizza. I should've went to Rosati's. read more

The service today was stellar. Hellen, the gal that made my food and took my order was very friendly and took excellent care of me when I came in for lunch. I just wanted to give her a shoutout. The sandwich was delicious as always! When I'm craving an Italian this is my go to place. read more

DO NOT EAT HERE! My husband and I ordered the exact same thing and we got severe food poisoning and it put us in the hospital. My mom got food poisoning from here beginning of this year also. Stay away if you don't want to get sick. read more

Great fresh selections & sandwiches are fantastic!!! Also the menu provides many options to chose from.

Came here for lunch and got the 2 for 2 deal for $7.99. Hubby got the wreck sandwich and I got the Mediterranean sandwich. It was delicious!! Cheap too!! We spent less than $12 with chips! read more

Man I love this place! They don't SCREAM at you when you walk through the door or ask for donations at the register like another local sub joint does ;-) Instead I'm always greeted by enthusiastic professional crew members that are fantastic at their job! The owner even remembered my order details after not going for quite some time. Nice small town feeling! I've been coming here since they opened and I have to say the food and service are always consistent. It is my opinion that a sub sandwich that's toasted needs to be eaten right away to fully enjoy. If you only get a hot sub to go, try it and find it soggy or otherwise not to your liking, try the same one dining in instead and see the difference! I used to think their meatball subs were very good and got them once a week. Ordered them to go and drove 1 mile opened it up and had a good meal. When I finally decided to dine in I had the same meatball sub and it went from very good to AMAZING!! The bread was nice and crisp and there was a toasty crunch when you bite into the sub that wasn't as pronounced when it was wrapped up even if for only a few minutes. Meatball sub is the 'wettest' variety that you'll encounter here but what about the other types offered? There is something to be said for the bread being hot and the ingredients of your sub still having some of their original crunch and texture. Anyone old enough to remember the MCDONALD'S McD. LT? The packaging kept lettuce and such on 1 side and meat on the other until you combine them. Similar concept, don't let hot food stay wrapped up or your whole meal will become less than awesome! Like it says on the wall "YA GOTTA GET IT HOT " read more

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Don't eat here! I ate here months ago and I got sick from it. I threw up a few hours after eating here. The bread was stale and then I opened the sandwich and realized it had a hair in it. So I threw it out then I threw up a few hours after and had a headache which normally doesn't happen to me. I called and actually reported them to the health department and they interviewed me and said food poisoning only happens days after you eat something bad. Well I disagree! Everyone is different and when you have a high metabolism it doesn't. They basically didn't believe me at the health department so it was a waste of time calling. I don't know why these places claim to be so good or have such good ratings when in reality they are a health concern. I don't have a picture because it was so gross I just threw it out. I ordered the sandwich from DoorDash because I was leaving town and I didn't have time to do anything else. So don't waste your time or money here. I will never eat here again. read more

I'm kind of in the middle... They have good soups and salads but I prefer to go other places for sandwiches. The bread is always hard and never put enough condiments on it! read more

Unfortunately potbelly still requires customers to wear a mask as they walk in to place an order yet once you sit down to eat you can take it off which makes zero sense. Firehouse is right down the street from this location and they do not require masks for those of you that don't care to wear one. read more

Love Potbelly, especially this one! Great service, staff is super friendly. Kim is the best!

Pretty good quick sandwich. Service was fair, bathrooms were clean which makes me feel a lil more comfortable eating at a strip mall sandwich chain. I would recommend the italian on white bread with all the toppings. read more

Sandwiches are delicious! It's toasted and the the tastes really get to you especially with the meats they use. I guess you can say that it's a little fancier version of other sandwich shops. I prefer the Italian or the Wreck (which is like Italian except it has roast beef) Other items on the menu looks really tasty too! read more

Potbelly - Italian with lots of onions. - Sandwiches Near Me - Scottsdale, Arizona

Nice hot sandwiches in a super cute shop with nice fixins and smaller, reasonably priced portions. The ingredients are a little more interesting than average. Their vegetarian sandwich has humus, feta and artichoke, instead of the usual veg offering: just multiple deli cheeses. They offer mushrooms as a topping (always delicious) and heating the sandwich really does give it a little something extra. Their pizza sauce is tasty (and the pizza sandwich makes a nice veggie alternative if you replace the meat with mushrooms and sliced tomatoes). They have lots of great options like thin-sliced rolls (they'll take out some of the middle for you), and they list the calories next to everything, including the desserts. The food isn't huge, and is priced accordingly. My husband and I are big fans of that set-up. We wish this shop were closer to home! read more

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Tierra went above and beyond!! - We ordered Potbelly through Grub Hub and Grub Hub failed to pick up the order and give accurate updates about delivery. Tierra, even at no fault to the restaurant she felt terrible we received cold sandwiches from Grub Hub 2 hours after ordering...so offered to remake the sandwiches if we came in the following day. She even called to check in with a reminder. Tierra was kind, bubbly and only wanted to ensure we enjoyed our Potbelly! She is a gem and should be recognized for her excellent customer service!! Thank you Tierra! read more

The older gentleman who works there is so rude. Rolled his eyes at me repeatedly. I was the only customer in line and had a hard time picking what i wanted because i had never been there. Anyways, he will be the reason i don't come back. read more

This was our first (and last) visit to this restaurant. The gal who took the phone order wasn't rude but brusque. The chickpea salad was good, but they missed taking the onion off - and there were many. The tuna was ok but very bland - no taste at all really. The pizza sandwich was the biggest disappointment. They totally forgot the marinara sauce and provolone cheese. So there was one small meatball, a couple mushrooms and a small slice of capicola. Bland and miserable. I wish I could post a pic. Granted if we had eaten there I'm sure it would have all been fixed but that's kinda the point of take out. So our review: meh. read more

Potbelly - Pizza sandwich - Sandwiches Near Me - Scottsdale, Arizona