We ordered delivery from this restaurant. We ordered a large sandwich, a salad, chips and a drink. The food was delivered in about the average amount of time. I had paid $3+ for extra avocado and didn't really see extra. This is a good size sandwich and there was no skimping on the ingredients, except mustard. What is it with these guys and mustard? When I first opened the sandwich, it looked like no mayonnaise, either, but it's like it was wrapped inside the bread, and the multi grain bread was VERY good. After eating my half of the sandwich, no room left for the salad, so that will be lunch tomorrow. A little more expensive than Subway, but it was actually pretty good. read more

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I got a BLTA and the bacon was just like raw I was so excited to eat it and I got home and realized the bacon was just not cooked nasty ass chewy raw bacon and my partner doesn't even want me to eat it cuz I am pregnant and obviously shouldn't be eating raw pork nobody should be eating raw pork, COOK YOUR BACON CORRECTLY PLEASE I should not have to cook it again myself just so I can eat it read more

Staff is awesome. Happy to tell you about the menu and discuss sandwich options while making recommendations. Even though they were busy, they stayed on task and kept things moving while taking the time to make sure I knew the options and ensure I got what I wanted. Food was very good and very fresh! read more

It's a pretty good cheesesteak sandwich. I'm used to real Philly cheesesteak sandwiches but these are not authentic but they are good.

A friend and I were hungry after shopping at Cabela's so we spotted Potbelly. I had been to a different Potbelly previously so I thought I would try a new location. This location has a drive through which is convenient in the difficult times. We placed our our and it was ready rather quickly. I ordered the club and my friend ordered the classic turkey sandwich. I asked for mayo and mustard and got no mustard and way too much mayo. My friend ordered no oil and got lots of oil. My sandwich was just ok nothing remarkable there are a few other sandwich shops that do it much better. Getting both orders wrong demonstrates a lack of caring about the quality of the product you are putting out. I won't be returning to this location. read more

Potbelly - Sandwiches Near Me - Thornton, Colorado

I used to frequent this chain often when I lived in Texas and it tastes exactly as I remembered it. 5 stars for a quick thru!

I was torn between 3 & 4 stars. I was looking forward to a delicious sub. My food was good. I wouldn't qualify it as great. They did get my order correct, and (possibly because I was alone and went inside) it was ready instantly. Honestly, my favorite part of the experience was the salt and vinegar chips and - the icing on the cake - the blood orange San Pelligrino. I ordered a sandwich called "A Wreck" with Turkey, Ham & Italian meat in the original sized white bread. Turned out to be just a little larger than a hotdog roll (or a little smaller than a subway half?). Which was actually about right for my stomach, especially with the chips added in. Overall, I was satisfied- and couldn't complain. So, the 4 star rating it won out. read more

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Friendly staff and great service! And the sandwiches are great! Lots of good options and they even weigh out the meat to make sure you're getting what you pay for (looking at you, Chipotle). Their hand dipped shakes are an added bonus - way better than expected from a sandwich shop. read more

My experience with this place is vastly different from the reviews. My husband and I order from here frequently and the food is always fresh and tasty. Our order is always accurate and staff is friendly. One of my favorite quick food restaurants. read more

I just ordered and ate the Mediterranean about an hour ago and have been cramping and on the toilet exploding for the last 20 minutes. Stay away. read more

Surprised to see a low rating. I've had them 2 times now and both were excellent. The meat was plentiful and the staff was friendly. I enjoyed everything about it and even did the drive thru once and it was fast. Can't complain at all and will definitely be back. Had a good selection of salads too. read more

I found this shop by chance, I was actually headed to their neighboring sandwich shop but they were not quite open so I decided to give Potbelly a try. They also had a drive-thru which seemed like a great option because I was in a hurry. I entered the drive-thru and they quickly took my order. Their menu doesn't really tell you what you are getting in terms of size which is rather unnerving but I ordered the "bigs" italian loaded with all the toppings. After visiting their website I got this rounded answer to what a "bigs" is "A BIGS is approximately 1/3 more bread, meat, cheese and toppings than an Original, and you can get any sandwich in a BIGS as long as you're in a market that carries the BIGS bread." conversely "SKINNY sandwiches are a lighter version of some of our famous Originals, so you get 1/3 less bread, meat and cheese than the Originals (and they make a good pairing with a side of soup). All SKINNY sandwiches are under 400 calories." and "Originals are the sandwich size we started with in 1977. They are available in all of our shops, and are what you see on all our menu boards." Anyway, I sat in my car in the drive-thru line about 10 minutes. By the time I got to the window I was really frustrated with myself because there were plenty of fast options in the area and I had to roll the dice here. Finally I get my sandwich and head out. The sandwich was good. Capicola, mortadella, pepperoni and salami with provolone cheese topped with fresh lettuce, tomato, mayo and Italian seasoning plus a handful of additional toppings on a toasted white. All in all, waiting for what seemed like forever to get a sandwich of unknown size was a hassle. I'll probably give them another shop but it'll be hard to go there once their neighbors open. read more

Potbelly - Sandwiches Near Me - Thornton, Colorado

Always awesome, I regularly eat here. Today I had chicken pot pie soup, freaking bomb. The wreck is awesome. The Italian is awesome. The oatmeal chocolate chip cookies I will eat for breakfast. Love this place read more

Good sandwich place. Stuff is very polite. They're open for takeout and drive through.

Just your typical sub shop. Busy at lunch time but they were quick. Will visit again

I have eaten from the Potbelly on the 16th Street Mall. It was divine. This particular Potbelly was mediocre taste and less than stellar service. The Cuban was the sandwich I ate. It has pulled pork and smoked ham on it. When I bit into it, I was hoping for a well seasoned multi-dimensional taste. It just tasted like a ham sandwich with no seasoning. Even the mustard they put on this sandwich didn't bring the "bite," I was hoping for. Service was mediocre, as I mentioned. We were the only ones in the place and we didn't know the menu very well. The lady just stood there and asked what we wanted. We didn't know and she appeared to be becoming impatient with us. So, we were treated like a number to get through the door. I will go back, maybe. Downtown, however, has my business for sure. read more

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I wanted to enjoy my sandwich so bad but couldn't because it kept falling apart because of how bad they stuffed it. They just throw the ingredients in there. I'll stick to the tacos at Rosas. read more

Great! Bread was homemade! They don't give you a whole lot of meat unless you ask for double or extra meat. It's almost like you get a 6 inch sandwich with 2 ounces of meat spread throughout the entire 6 inches. Otherwise everything was great! read more

First time here and the quality of the sandwich was pretty solid across the board. Had the "Wreck" "bigs" on white with everything on it. Friendly staff and clean facility. Only reason it didn't reach 5 stars because I would have liked more meat on the sandwich (but that's usually the case anyways) read more

Great place to get a sandwich! We have tried them all and they are all really good ! The workers there are nice and seam to take pride in their work . read more

The food was excellent. Got a little confusing when ordering you can't see your food, so you have to hope they hear everything you said

Worst potbelly ever. If you can get past the loudness of the hoods and singer you get this excuse of a tomato on a $23 lunch read more

Potbelly - Sandwiches Near Me - Thornton, Colorado

Sandwiches we're ok. Nothing great. I am spoiled and always compare sandwich shops to Port of Subs which is the king of Stanley shops. Service was just ok. Not great. Maybe I will give them another shot at a different location. read more

The service from the staff is great. They have a great attitude and Adriana helped me get my rewards program set up and is always friendly. The sandwiches are always tasty and the employees are consistent with the product. I work close by and will be back! Thanks again, Alex read more

Mmm just ok... sandwiches were pretty underwhelming and customer service was bleh. Small portions and was fairly inexpensive. But we left still hungry lol. Don't think we'll be going back but glad we tried it! read more

First time here and my husband had to wait for 30 minutes for food and even before that he waited for someone to come from the back for 8 minutes!!! That's just ridiculous for fast food. I hope that this location is looked into by their supervisors. 2 people sitting in the back while another employee was cleaning... these people have no clue what their doing! We'll never go back. I could have made my own dinner for how long it took. read more

We love Potbelly and have always visited this location, and received amazing service. We also have been to this location close to 10pm before, and never had an issue. Tonight the single male employee who was working at 9:45pm on Wednesday (05/26) decided to close early, lock the doors and turn on the automated message that the restaurant is closed. The door still says it closes at 10pm, the website says it, so does Google, etc. Therefore, the franchise owner or corporate should have a conversation with the employee that conducting business like this is going to negatively impact the restaurant. Quite disappointing. read more

Used to be a great sandwich. Today it was overloaded with mayo, there was no mustard on my husband's. It was no Bueno. Plus they raised their prices...41.00 for 3 sandwiches!!! Oh hell no we will not eat there again. I have been to a sit down restaurant for that much!!! read more

Save your money. I have been twice trying to give them the benefit of the doubt. I know everyone is short handed but twice now I have been given the wrong order. Both times it was a turkey sandwich instead of the sandwich I ordered read more

Never tried "potbelly" before and Firehouse was a really long line. That should've been the giveaway to wait in their line when I walked in and no one was there at 12:15 on a weekday. However, went ahead and ordered anyways. I got the "original" sized Italian, which there is no way to know what that is, but figured that's the norm at most places I go to. When it came time to pick my toppings, I noticed how small the "original" was. Ok sandwich, but based on the value for what you're getting, I'd go elsewhere. Probably won't be back. read more

The simplest requests are too difficult, here. The only two requests that deviated from the standard sandwich I ordered were botched. Me: everything on it. Her: ...and hot peppers? Me: everything except hot peppers. Her: ok...what else? Me: That's all, but, will you cut the sandwich into thirds, please? Her: Sure! Results...everything AND hot peppers with the sandwich cut in half. Lying mo-ron, tattoo covered bi mbow couldn't have cared less. read more

Great sandwiches with good flavor. But it's very overpriced. From what I got vs what I paid for it, I would not say it's a fair deal. Plenty on the menu though. read more

I'm really getting tired of trying to give this place a chance as the food is really not worth all the problems we have had with this place and the last 2 attempts have been complete nightmares!! Last time we put in a mobile order only for them to be closing within 10 minutes. We didn't find out til we got there 15 minutes after ordering and the restaurant was closed, all employees gone and no food. We came back next day and was told that they put the order on the table out front when they left. By the time we got there it was gone. They did remake the order then again, but when my husband went to leave with the sandwiches, an employee chased him down saying he didn't pay for the food. This time we put in an order 45 minutes before, came to pick up the food at the time we requested on app. And they had not started making them, we had 5 and had to wait another 20 minutes for our food to be made. I really think this is the last time. Sounds like they are having a problem with one of their coupons currently, as several people are upset over some small print wording. read more

When we arrived at 6:00 PM on a Saturday they had two people running the entire restaurant. One person was making the food and the other was operating the cash registers both inside and drive through. A tough situation for the employees to deal with so service was horrible. Probably won't be back. read more

First time here and it didn't start off well. Stopped by for a sandwich. As soon as I walked in I noticed that the drink machine had "An out of Order" sign on it. I can't have a sandwich without a drink so I turned around and left. read more

They couldn't get the order right. Sandwiches were dry and prices were too high. The soup was just a creamy salt lick

Terrible customer service. Was blatantly ignored. I was the only person in line with a male (I assume) employee who looked at me and repeatedly refused to acknowledge my order. read more

The food was great! It's just that the workers were a little bit grumpy and it didn't seem they were enjoying working there. We also had to repeat our order multiple times. When they finally got it straight they were out of what we ordered. read more

This place rocks! Fresh ingredients, lots of options, and tasty food. The environment is welcoming and the company is great.

Good sandwiches and good soup for a chain. Won't be the best you've ever had but stiles if the better sandwiches you can get in the area.