This PB is hidden underground in the office building. You need to enter the building and take the escalators down to find it. For those not familiar with the area, this made it hard to find. The servers/sandwich makers were pleasant enough. Like Jimmy John's, PB seems to be charging more and giving you waaaay less than before. Seemed like my sandwich only had one slice of meat. Don't know if it's cause I ordered through the app, but seems like they used to give you more stuff on the sandwiches, but there was no option through the app. Finally, and most likely due to theft and the high homeless rate in the area, they were not using the mobile check out cubbies/shelf. Since no one was at the register and I would have had to line jump to go straight to the register (ppl in line were giving me dirty looks), I had to wait in line for some one to get to the register and for everyone else in front of me to get my pick up. read more

I was visiting an employee in Dallas, and we decided to grab lunch at Potbellys. I had never been to one before so I wasn't sure what to order. After talking with the team member at the counter, I decided to go with the half Farmhouse Salad, which was an excellent choice! We ate at one of the tables right by the restaurant so we got to see how crazy busy the restaurant gets at lunch during a work day! I'm glad we got there a bit earlier so we didn't have to wait. Nice experience, will try again at home. read more

Veggie sandwich ordered thru their app. Ready on time. Hard to find location entrance. But once I got in, super helpful crew and order was ready on time And made correctly. read more

Potbelly - Veggie Melt - Sandwiches Near Me - Dallas, Texas

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From 10/23/23 to 10/27/23, poor training zero communication at the lemon avenue location of potbelly has poor unprofessional working environment Don't ever work tere They're cooking frozen cookies heating up sandwiches with no AC management gets upset over things that are done incorrectly in front of the physical customers I'm going to have nothing to do with management disappointment Management repeats this that they're frustrated as their bringing someone up and then in the same breath and Bobby management is stating that he's gone from being frustrated to being mad again with the physical customer that has nothing to do with it The same goes for the employee Addy she shouts out in front of physical customers when something goes wrong This location is bringing aggressive employees to work at this location, as I was being trained on the cash register they show me a couple of things not explaining anything to me One of the employees that are transferring to the lemon location I asked for help they hit the delete button it was my fourth day and still haven't been shown everything on the cash register mustache registers I've been on have a void button, that removes transactions not a button that says delete I was shown to hit the delete button when the cash register was frozen So then I'm under the impression it's okay to hit delete to make the cash register function I get yelled at in front of customers by Addy, then I'm asked to just work on sandwiches, a manager that came from another location keeps watching me over my shoulder telling me what I'm doing wrong Manager from another location introduces their name to me states that they are a manager. Gets mad because my gloves are greasy with junk on them so I don't shake their hand The same manager from another location tells Bobby I'm disrespectful and I'm not following direction Bobby informs me through text message and it's not a good fit I'm not going to work out I've been asked for direct deposit Bobby said to use the pay card I don't know how to use a pay card I've never used a pay card, I don't believe but it's asking too much to ask for direct deposit Unprofessional management read more

The food tasted great, the service was awful! It was slow and dysfunctional. No one knew who was making what sandwich... no one knew what I'd ordered. I got to the front of the line and people behind me had their sandwiches. In dire need of leadership and management. Update: Though I am not raising my star rating, I am pleased that Potbelly reached out regarding my customer service complaint. Management is clearly trying to correct any issues by addressing them professionally and promptly. read more

The salad was awesome... the chicken pot pie soup was also pretty bomb!! We also loved the Mac and cheese...

Food, ambiance, and our server Asher Hill were all amazing! Asher made our experience 100/10 Definitely recommend!

An employee came up to me to take my order while I stood in line: PotBelly Employee (PBE): Hi, can I take your order? Me: I'll have an Original. Can I get 1/2 roast beef + 1/2 turkey? PBE: So you want a Robo Turkey? Me: Say what now? PBE: Roast Beef = Robo Me: Uhm... ok... PBE: Want to get Big instead of Original? It's only $1 more, and then I'll get to call your order out as a BIG ROBO TURKEY! Me: Ha! OK! PBE: *calls out to counter* ONE BIG ROBO TURKEY ON REGULAR! I added a little bit of kick and crunch to the sandwich by adding the nummy jalapeno chips. Combine the toasty bread, mayo, subtle provolone, smoky roast beef and turkey, and chips, and you get one warm, gooey, crunchy, tasty hot mess! It made me want to do a BIG ROBO TURKEY dance as I downed the goodness! :) 3.5, since I would have preferred a peppery roast beef and turkey, with cheddar cheese, but rounding up, because they made me laugh. I'm still on the search for the perfect sandwich, but this was a good stop on the path to perfection! read more

Pot belly makes sandwiches kind of like subway where you select what you want and they make it for you! I love the Mediterranean sandwich! Has the most flavor. It's warm too! The breads a little dry but other than that it's pretty good! read more

Quick and easy service was a highlight! The staff answered all of my questions (I had a few since I haven't been in in awhile) with knowledge and enthusiasm. read more

Great unless ordering through delivery apps. You will get the sandwich but that's it. No drink, no chips etc. this has happened on my last three orders. Luckily Jimmy Johns reopened downtown. They understand the complicated process of reading an order and dropping a bag of chips, and a 20oz coke in a bag. read more

I have always been treated with respect here and all my orders have been correct nothing missed. I DON'T eat out a lot but have never been disappointed in the food I ordered. The chicken salad was delicious and plentiful. The salad greens were very fresh and held up well without wilting a couple of days. Mac and cheese side was well flavored with a good cheesy flavor. If you,go around lunch time there us a long line read more

Normally fast online service. Just make real sure they did your order correctly before you bite into your meal. I get it, when your busy sometimes things get overwhelming and today was that day 1/3/23. Opening up the sandwich left a lot to be desired. Looks like it was someone's very first day on the job and maybe they have never made a sandwich and wrapped it in paper before. Very poorly and messy job. But I was starving for potbelly's since dealing with the normal holiday foods. After three bites into my normal sandwich that I have ordered for this location several times, something tastes "old or spoiled ". A look in the differen layer of this "wreak" sandwich... there it was... Swiss cheese!! Not only do I absolutely HATE cheese (all cheeses) it make me Ill. I called the store to voice my complaint and requested a refund for the uneaten sandwich that I was looking forward too enjoying since before Xmas break. The store employee , apologized and said the refund will take 5 day to process. I was glad to hear I did not have to bring the remaining parts of this sandwich back to the store for proof. After violently throwing it into the trash can, I would have hated to have to retrieve it or bring the entire trash bag to them. I will get it a few days to see if the refund happens or not. Now I just hang out closer to the restroom to see if what little cheese I ingested started to make me regret trusting the store staff to make my order correctly. Out of the several times I have ordered here, never been a problem, hopefully today is a fluke, but i will always double check for now on. read more

Potbelly - No cheese also means no Swiss ...fyi - Sandwiches Near Me - Dallas, Texas

I love the tunnels downtown. I know they get grief because there are not as many ground level retailers in downtown, but when it is raining or summer in Texas it is really nice to travel all around downtown under ground. It is also nice to come across a Potbelly while down there. Good sandwichs, great malts and I love the hot peppers you can get on your sandwich. I give them 3 stars only because about every 4th time I go there, they forget to leave off my cheese and have to re-make it. I used to think it was my fault but now I am so loud and clear about my lack of cheese that I have no idea how they keep messing it up read more

Last time I checked, including AN ACTUAL STAPLE as an ingredient in chili wasn't right...or safe in any way, shape, or form. This nastiness came from your piss-poor location in Ren Tower in downtown Dallas. I have complained on every social media platform (Facebook, Instagram, Twitter) and am leaving nasty reviews wherever I can until someone from the utterly inept Potbelly's social media departments decides it's worthwhile to contact me back. Frankly, I smell a lawsuit coming. read more

Potbelly - Sandwiches Near Me - Dallas, Texas

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There hamburgers are the worst the Texas best mesquite burgers I make at home are at least 5 times better there's taste like fried burgers with fajita seasoning. The one I make at home would make there head spin around about 10 times. i should have told them take it back give me a chopped Bar BQ sandwich those are pretty good.i would not feed there burgers to a wild hog. read more

First off, I want to say that I love Potbelly's. I love the sandwiches and salads, and I REALLY love the shakes. I've been to this location at least 10 times before and never had any issues, but my last visit there (yesterday) was just "Meh". My boyfriend and I arrived around 11:45 and the line was LONG. Not a big deal...it's lunch time, I expect that. We get to the first corner where you place your order, and I ask the woman taking orders what the difference is between the Farmhouse salad and the Clubhouse. Her response was: "Read the menu". Whatever. I guess she's not having a good day. I order the Farmhouse salad with no blue cheese (which she calls out correctly). We move down the line slowly because they only have three people working. Also, they clearly put a new person on the register during the lunch rush, because the poor girl looked frazzled and kept trying to ask her coworkers for help. I get to the register where you pick up salads and tell her I got the Farmhouse with no blue cheese. She's looking frantically for it, and only sees a salad WITH blue cheese. So she has to ask someone to remake it, and the other lady worker just looks annoyed, even though SHE made a mistake. And meanwhile, other people are standing there waiting for mac and cheese, soups, shakes, etc. and this poor girl is frazzled and getting no support. I get my remade salad and open it up. There's no blue cheese, but there's also no cucumbers or onions. And actually, the lettuce is kind soggy and wilted, so I have to pick some pieces out. I totally get that every store is going to have off days and big lines. But rude workers and incorrect orders don't make me want to return. Potbelly FAIL. read more

If someone says Potbelly, I might think of a few things. Obesity? Perhaps. An old-fashioned stove? Maybe. But mostly likely I will think of really boring sandwiches. There are several Potbelly location around town and even one within walking distance of both my home and office. However, when I think of a good sandwich, it's not going to be Potbelly. The sandwiches here are bland, small for the price, and the selection is very small. This location particular in the Renaissance Tower also adds slow service to add insult to injury. I've stopped by a few times an my experience is always a disappointment. Everyone behind the counter is far more concerned with small talk banter among themselves than serving customers. Here's my advice: Skip it. read more

This location is in the basement of the Pyramid(?) office building, part of a vast underground array of restaurants and shops you would never know existed from the street. I used to work nearby so we went here regularly. Potbelly is a chain with character. They have lots of funny signs and things. Stuff like (paraphrasing) "working here is the most fun you can have, but we'll pay you too." They offer 7" subs, any on the menu for one low price. You order your meat/cheese and bread combination with the first person who preps it and feeds it through a continuous oven. If you soup or milkshake, you order here as well so it has time to be prepared. On the other side of the oven are employees who add the toppings of your choice, wrap it and package it for dining in or to go. They offer a selection of premium glass bottled root beers and cream sodas, but also have fountain sodas and brewed iced tea (brewed from real loose tea.) They used to offer only these little squat cups for the fountain drinks that held maybe 12-16oz, and while refills were free, I like to take some with me back to work so I would skip getting a drink here and go across the hall to the restaurant there and buy a big iced tea from them. They finally now offer a large size cup as well. They have awesome desserts. They offer a brownie bar with multiple layers of gooey yummyness. Not quite a 7-layer bar I don't think, but good. One of my favorites is their sugar cookie which is soft and moist and topped with large grain sugar crystals. My absolute favorite is their oatmeal chocolate chip cookies which are sold in large individual cookies or in a bag of little ones. I usually have to get both a sugar cookie for lunch and an oatmeal cookie to eat later. Potbelly doesn't get a full 5 stars because I'm from the north where we had lots of sub shops and subs were always cold unless they contained meatball or cheesesteak. Down here, you are hard pressed to find anywhere you can get a sub that isn't toasted in some way. I tried ordering my sub at Potbelly untoasted but was told that their bread is not fully cooked so that it is finished by going through the oven. Therefore to make a cold sub, they still had to toast the bread by itself which doesn't result in the same thing. So the subs here are good, but i would like them better if I could get them untoasted. read more

Potbelly has a reputation as being one of (if not the best) chain sandwich joints. And, it's well deserved. I don't review a lot of chains, particularly ones at large as Potbelly. But, the employees at this location (in the Renaissance Tower in downtown Dallas) went above and beyond. Everyone I encountered was ridiculously friendly. The guys making my sandwich offered suggestions which were appreciated. The entire restaurant was extremely clean, and I ate there during the lunch rush on a Friday afternoon. I frequently saw employees leave to clean the dining area. I couldn't have been happier with the service. As far as the sandwich goes, I went with the big clubbie. This has a ton of turkey, ham, and bacon. The sandwich was nicely toasted, and the veggies were all fresh. The hot peppers actually added some heat, which was great. The bread had a nice crunch, but didn't cut the roof of my mouth like some crunchy rolls can. The sandwich is packed full, it was quite a lunch. I would absolutely order this again. If you are in the area and want a sandwich for lunch, you absolutely should hit up this Potbelly. It may be a chain, but they treat their customers fantastic and the food was very good. read more

I have always enjoyed a great Potbelly Sandwich and now that I'm able to order ahead on the app I've been a happy customer! This location specifically is great! I work near by and place my breakfast/lunch order through the app and EVERYTIME they've got it it right and with great customer service...even with all the annoying add-one and special requests! read more

This potbelly location is great. I mean, it closes at 4, but it's downtown so what do you expect. I've had a couple issues with delivery orders from here, but that's on DoorDash, which is who they use for deliveries. Both times I had an issue, I called them up, and they took care of me without any hassle whatsoever. They could have just said, "well it's DoorDash, not us," but they didn't. GREAT service. read more

The location in Ren Tower downtown is awful if you use the online app. If you go in person and fight the long lines, you can usually get what you want just fine. But they're on their third strike with me using the mobile app. The orders are wrong or missing key items. I'm not even ordering anything special or have any restrictions. This is just for the plain salads and bowl of chili. When I went last week the chili was cold, not even luke warm. I had to microwave it when I got to my office break room. So sadly, I have to break up with them. They have the best cookies though, so I can see myself still getting one of those now and again. But totally done on trying to order food. read more

I don't really have much of choice, but to be a fan. Why you ask. Because if I'm at work this is the closest Potbelly to the office. Potbelly is a chain, so it's hard to say the sandwiches are different from place to place. Chain indicates it's all the same ingredients (or at least should be). So this review is on this LOCATION'S SERVICE. What is a Potbelly sandwich without peppers?!?! Answer: I never want to know. I enjoy Potbelly's skinny sandwiches and their oatmeal chocolate chip cookies! Their shakes are a good treat too! PROS: 1) They keep the line moving. You can experience a slight hault at the sandwich prep station, but for the most part the bread guys do a good job during the lunch rush. 2) The tables and floor stay pretty clean, especially for the rush hour. 3) The food stays pretty fresh. Well as fresh as fresh can be for a chain. CONS: 1) The friendliest or shall I say more courteous employees are the guys that I have seen working the bread station. The others seem to allow however they are feeling personally reflect the service they give, not a good thing. 2) I would not encourage getting breakfast from here, IF YOU ARE IN A RUSH. They are EXTREMELY slow (big emphasis on slow). 3) Beware if you don't understand a faster talker. The ladies on the sandwich prep station tend to speak fast, and can leave you refiguring your order, especially once you have it made up in your head. read more

Can too much Potbelly be a bad thing? I hope not. This place offers up a great lunch option in Renaissance Tower. Plus, the ever-friendly employees work hard to ensure the line is never too long. And they're open until 5pm which is helpful for some later-in-the-day lunches. I will say, however, that I think their salads are good, but the chicken on the salad seems pretty low-grade. read more

Only my second Potbelly trip, so comparing this visit on Elm St with my last one located on McKinney. I was stressed last time and it was busy so I didn't know what to order. This time I tried the Wreck with the spicy peppers. They are def spicy... In a good way! Atmosphere and customer service about the same and both good. The only downside to this location from the other was that the sugar cookies were way too over cooked. Last week I had the best sugar cookie ever made at McKinney location and it's actually what made me look for a location in walking distance from work. Overall, still really good quality food for the price and I will return. Hopefully next time with the sugar cookie I dream about! read more

Potbelly - Sandwiches Near Me - Dallas, Texas

In the tunnels below below Renaissance Tower. This place is awesome. At breakfast you can get a nice Bacon Egg Lettuce Tomato that really sticks to the ribs.....or if you want something healthier you can get steel cut oats, which are very filling (beware the large size...you've been warned!). Don't be deterred if there's a long-ish line at lunchtime; they really get you through the line a lot faster than you would think possible. For sandwiches, you tell them what you want and they put the meat/cheese on the bread and run it through a toaster. On the other side someone else puts the vegetables on it. This place is known for some crazy-thin ingredients. Also you can get hot peppers (too hot for me) on your sandwiches, which a lot of folks like. They have a case of bottled beverages, or you can get a fountain soda. Cookies, shakes, ginormous pickles...whatcha want?! A bonus is that they have meat-free options such as salads, PB&Js, bagels. read more

The salads sounded good when reading the ingredients on the board but it didn't match what I actually got. The lettuce was wilted and the tomatoes seemed old (soggy). read more

This food is really good. I've had the chicken salad with balsamic dressing twice and I just love it. Very good & very filling.

Black Bean Siracha Soup.....OMG!!! Very Very good. It has a nice kick to it and goes well with their Skinny Soup and Sandwich lunch, total $7.25. They just started serving that soup to replace the Turkey Barley soup and I am glad they did. It is loaded with flavor and perfect. Thanks for this new soup. Big Fan. read more

My new favorite sandwich shop! They are so nice and helpful. I love coming here because no matter what time of day or what questions I have about the menu, they are always attentive. Also, sign up for Potbelly perks via their mobile app. read more

Sandwiches were amazing. Makes me want to never go back to subways or Blimpies. Would have given 5 starts but the perfume shop at the end of the dining area was a little much. read more

So I just want to update my review of an event that correlates with this establishment. My manager got sick the day after my incident with this place. I had mentioned how much I liked the pineapple coconut smoothie. He had been tempted to try the pineapple coconut smoothie, and he did, and which he loved. However, he feel uneasy after digesting it but thought nothing of it, and next day he still felt ill and he had paid attention to the time of the even when it happened, that day after he was unable to finish his day at work and went home, and was out an additional day. He came back to me and said he should have listened after I told him what had happened and that I had walked away when I saw the incident in the back of the counter. Yes, education, education and education, and one or two fired can maybe help this poor establishment to salvage is poor reputation. read more

I like potbelly sandwiches and the darker interior of their places. Almost makes you feel like your in a real restuarant... almost. The food is good for the price, the almost build your own sandwich, warm or cold. It's a line up, gettem in, gettem out kinda place, but not to bad. If your in the area is a better bet then some neighbors. read more

Quick service, friendly staff! My first time here and it definitely won't be my last!

Definitely a place to eat. Kind of addicting. Long line really moves fast. They play good music in the background. Cost is good on the pocket too. read more

Great sandwiches. Incredibly rude service. Ordered with app- very confusing line situation. Literally watched employee, who I won't name out of courtesy, complain about me. Lady behind me expressed disappointment with the way she was 'handeled' in line as well. :( read more

Excellent sandwiches and great price. Ate the Italian - no complaints at all. Get the big for $1 more.

The food is good but every time I order from the store on McKinney my order is always wrong. Today I ordered loaded potato soup but what I got was broccoli and cheddar (which isn't even on the menu for Wednesday). The label even said loaded potato but it definitely was not. My sandwich was missing cheese and mustard that I specially added on. I also asked for no cucumbers on my salad. The label said tomatoes only but of course when I opened the container there were cucumbers. The food is pretty good but like I said my order is ALWAYS wrong. Also both times it has taken around 2 hours to be delivered. Which is surprising because I work about 5 minutes away. read more

I ordered 10 meals to be catering to a location in downtown Dallas 4-5 blocks away. The drive was to deliver at 11:45-12:00 and he showed up at 12:15 and interupted our presentation to our clients. He only had cookies and three salads. The delivery person returns with the sandwiches about 20 minutes later. They are the wrong sandwiches, no napkins, no silverware and the sandwiches we soggy. I went to the store location after and the owner had a baby in her arms behind the counter, not very professional or sanitary. I was offered compensation for the sandwiches only and I refused to pay for any of it. 30 minutes later the cashier figured out how to credit my debit card back. Do not use these people for catering, you will look terrible read more