My wreck sandwich was fresh and prepared as I requested. Thank you guys for the great customer service. Will definitely be back again.

My sandwich was fresh and prepared as I ordered. Great customer service, will definitely be back. :)

The sandwiches were delicious and the service was excellent, The salad was delicious and very tasty. I will be returning. read more

We ordered online and everything was wrong with my order. I ordered a half a salad and I paid $8 for it!!! Because it was supposed to have grilled chicken so I thought it was worth it. As you can see in the pictures, there's no grilled chicken anywhere in that salad. One of my sandwiches was supposed to be white bread and both came in wheat we ordered extra cheese and it was nowhere to be found. If we were asking for extra stuff for free I would understand, but we're paying for all the extras we're ordering, that's just not right. And to top it off, the cashier was extra rude handing out our order, she almost threw it at us. Very disappointed, I will not be coming back to this location. read more

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I don't understand why this place has such a low review score. I frickin love it. Their sandwiches have more flavor than most places. The only thing I think it's missing is some vinegar or some other dressing as an option on your sandwich. Other than that, I've tried several and they are tasty. I'm now a member of the rewards/I have their app, and I get free stuff all the time. A free cookie, a free sandwich, I mean that in an of itself is awesome. The turkey avocado sandwich is good. I customize it, as I do all my sandwiches. The wreck is one of my favs because it has a few different meats all in one. My new staple is the ham and cheese- I mean smoked ham, Swiss cheese- and I get double and then ask for 1/2 to be cheddar, just to mix it up! Add lettuce, tomato, onion, extra pickles, extra seasoning, and mayo and you've got yourself a surprisingly tasty meal. Now, sometimes they won't read the customization instructions; like when my BF ordered peppers on the side, but they came on the sandwich. Or one time he was waiting for my order and he noticed it seemed light on cheese because the guy didn't see I ordered double, so he asked him to add it without retaliating it, but the guy retaliated it anyway. Those instances are few and far between and I feel like every time we order things get better. Maybe it's because COVID is (hopefully) almost over? I dunno, but regardless I can't understand why this place has poor reviews. Have you tried their cookies? Omg that sugar cookie is my fav. And the Bf likes the chocolate one. I need to try their salads and their Mac n cheese. Everything looks good, but I'm so hung up on their sandwiches. Oh! And sizing: the regular is great, but if you're really hungry, you could probably eat a large. I get the large and then save half for later! read more

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The 2 girls that were there just now 11/23/2024 around 9:30pm had the worst customer service. As soon as we walked in they had an attitude plastered on their faces. When we asked if the chicken club came with bacon the girl serving shook her hands in the air while saying "its a chicken club" with major attitude. The second girl appears and makes the comment "its late". Mind you its 9:30pm and closing time is 10pm. The business stays open until then regardless of you wanting to make a sale or not. Dont like your then job quit but dont make customers feel dumb when theres a question regarding your menu. Know your business hours because if you do not like them then maybe this job isnt for you. read more

walked on to order for my family of 7, we heard about this place ,wanted to try it. They acted like they never took a big order. The ones that were making it could have gotten all our orders at once then send us down to put our toppings on. So now we're going back and forth trying to get them in. Then one was rude and ignored me when trying to ask a question about the order. Then we we got home the food was scarce and tasted nasty. Needless to say we won't be going back. should've went somewhere else wasted our money. The bathroom was at least clean. read more

I come here frequently because I love the sandwiches. The staff are super quick and very nice and friendly. I don't know the name of the Manager, but she is absolutely WONDERFUL. The prices are decent, and the food is of good quality. After you eat a Pot Belly sandwich, you won't be hungry! I love this place and I'm so glad it's only a few minutes from where I live! read more

I really enjoyed this potbelly. Quick spot to eat with the wife. The food was appetizing. The service quick. The restaurant was quiet when we arrived so relaxing also. read more

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This was the second time I ever tried Potbelly's. The first was at Baltimore Airport and I was not impressed, actually saddened what I got was called a sandwich! I worked at a NY deli when I was younger and take sandwich making seriously!! So I took a chance today as I was hankering for an Italian hero.... and tried the Crestwood location...WOW!! Walked in, easy order even substituted mortadella for turkey. Asked for it toasted and it was toasted to perfection! The bread was so fresh, and thin but real bakery like!! I got all the fixins but hot peppers and it was one of THE BEST sandwiches I've had in awhile!! Easy order, easy pay (cashier even went above and beyond trying to help me use a few bucks left on a visa gift card), friendly service! Sad they didnt have a tip jar, that was tip worthy!!! This hero was crave worthy, already thinkin about the next one!! read more

Potbelly - Italian hero (substituted turkey for mortadella), all the fixings, extra pickles no hot peppers. - Sandwiches Near Me - Crestwood, Illinois

Ordered a chicken caesar salad. It was missing the parmesan cheese and the lettuce was brown, wilted, and aged like it had been sitting at the bottom of the fridge for a week. Highly disappointing! I ate the chicken and threw everything else in the trash. I will just make my own salads moving forward. Do better, Portillos! read more

Potbelly - Brown, soggy green, old lettuce. I started to pick out the bad parts but realized the entire container looked like this. - Sandwiches Near Me - Crestwood, Illinois

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I ordered delivery from this restaurant they never showed up,so,40 minutes passed l called the restaurant and they tell me there's no one to deliver my food,they didn't even have the decency to call and alert me,not only that my order was wrong,sandwich was flat with little filling l asked for double cheese,l can't tell what they put on it,l didn't eat,don't waste your money going to this establishment it's disappointing,just horrible!! read more

Potbelly - This is supposed to be a Italian sub,double cheese. Italian - Sandwiches Near Me - Crestwood, Illinois

Sad my favorite meatball sandwiches in the world were removed from the menu for a while. Could not order them online at all. Then...when they finally came BACK on the menu and named something different, i was SO HAPPY. But that happiness was short lived when i tasted it. The sauce was different, the meatballs too spicy and not enough provolone for sure. Basically, their revamped and renamed meatball sandwich tasted like arse. Tried 2x just to make sure it wasn't MY taste buds gone bad. It wasn't. Don't give your money to this company anymore...i don't know if someone bought them or what but things have changed, the ingredients are cheap and it doesnt taste like it used to. read more

I'm surprised this location gets only 2.5 stars as of October '19. I go here pretty often, during the week at lunch time. I have high admiration for the consistency that the employees maintain and it is a reflection of the lady who manages the location. In fact, it is the reason I continue to go back. They literally smoke through lines of people every day - you walk in the door and think "Oh boy - this is going to take a while" and in no time at all you're ordering - it's well run. It is always clean inside, the employees consistently ask the same questions when you order and there are no surprises. The little bit of feedback that I've had, I have taken the online survey and provided it in the narrative sections and literally seen changes on my next visits. Well done Potbelly. read more

Walked in about 3:30 on a Wednesday afternoon with my cousin and my 7 year old son. My cousin went up to order first and there was nobody else in the restaurant. The girl taking orders seemed annoyed as if she bothered her at home during her time off. Never said hello how could I help you and for sure no smile on her face. I then went to order and same thing she seemed super annoyed with my presence. Continued on my way to pick my chips out I reminded my cousin to grab hers. She went to go pay and I told her to come back and order what she wanted on her sandwich. So she came back to tell the girl I would like everything on my ham and cheese and extra onion please. The girl responded and said wait for your sandwich to come out. Now this was another employee who also seemed as we were bothering her at her job. So my cousin waited and her food came out 30 seconds later and the worker says any toppings?? Like she didn't just remember what my cousin had ordered. She was just being rude and sarcastic and I'm not sure why. So then I waited for my sandwich to come out and told her what I wanted. She seemed miserable and never said hello just said any toppings? We co tributes to lay and the girl asked if we wanted a bag for our food. We had 2 sandwiches 2 fountain drinks and 3 bags of chips. Did she expect us to carry that all out without a bag. I told the girl at the register that if they didn't like their job they should look for another one. The manager was on break or lunch at a table nearby and the girl went to tell her what I said while getting our fountain drinks. I yelled across and said if they don't like their jobs they shouldn't work here their attitude is horrible. The manager came over and asked what happened. I explained and she nicely said I hear you and thank you for the feedback. I'm sure it's not the first time it happened and won't be the last. read more

I was here 6pm on a Wednesday evening. Great sandwich, great chocolate shake. Same good quality and service as any other Potbelly I've been to. read more

Potbelly - Great chocolate shake. Love the 2 cookies that potbelly always gives each shake on the straw. :) - Sandwiches Near Me - Crestwood, Illinois

My food today were not good at all compare to the past experience I had with their restaurant. The bread and the Turkey were dry,maybe just the leftover from yesterday ,and my chili was just warm,maybe I order too early,the soup was not boiled yet. read more

I love this place so 5 stars when we can go in and order. But I tried ordering a delivery and their menu doesn't offer sandwiches. It's just letting you order a pound of turkey or ham. What the hell is going on read more

Ordered via DoorDash. Pizza sandwich had LITERALLY no meat. Just bread sauce and a poor amount of giardinera. Salad had black pieces of lettuce and giant core pieces. Chili was Wendy's cholo just more expensive. Trying to get a full refund on this. On a bright side the pickle was good and that was a dollar. read more

Potbelly - Pizza Sandwich - Sandwiches Near Me - Crestwood, Illinois

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Worse Customer Service Ever!!! Went in asked the guy if they had soft bread I eat here regularly but was buying for my aunt who is 88 and doesn't have the strongest teeth. Nelson answered all of our bread is soft it's baked freshly every day. Maybe the look explained that I hadnt been to Potbelly class 101 and he went on to explain that he could not toast it which made sense. I gave up on the sandwich at that point and asked him about Soup. Ordered a bowl and was in my thoughts and he said which kind very sarcastically again in my thoughts I answered. I was then asking about the meatballs and he says what about them before I could complete my thought, I asked him to just make the soup because he had irritated me. Instead of apologizing he continued to take sarcastic digs I explained to him how he came off and instead of taking it in as constructive criticism he got worse and then told me he could refuse service just as I was paying. read more

This is a toasty sandwich chain. What I like about this place is the occasional live music. It's entertaining but not overwhelming. Also, the sandwiches are pretty good and they list the calorie count for every item on the menu. read more

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Meh to this potbelly in particular. The service is lack luster and the staff is kind of aloof. Also ever since the potbelly chain took away their dreamsicle shake I have lost any real reason to want to come here. read more

I went in today to order a kids meal PB & J for my granddaughter, I asked the the Lady making the sandwiches not to toast it to dark, and she was anointed that I asked for lightly toasted. I proceeded to pay and my debit card wouldn't work on their cash register machine after I tried several times and of course the cashier a white woman and me being a Black woman ask if I had another form of payment. I proceeded to pay another way on same machine debit/credit card and an older white woman decided to pay for my granddaughters lunch , she inserted her card and hers didn't work either , after I insisted I didn't need her to pay I had funds to pay for it , she insisted and the rude cashier decides to move to the next cash Register for her to pay but never decided to do it for me a Black woman, I guess if it didn't work on the register that was broken why not try it with my card again, instead of waiting for the white women to say she would pay ! Just sad that she didnt move to the next register for me (Black woman), as if I didn't have my own funds read more

This place was decent food-wise but the employees were rude and the tables were a mess. Definitely be careful coming here

This place is amazing good ppl work as well lunch was great thought I'd shout you guys out tasty soups and sandwiches

Delivery took an hour and a half and obviously a toasted sandwich was nasty by then. Also ordered a kids meal and the main kids entree (mac and cheese) was not in the bag. read more

They significantly messed up my order twice within the space of a few weeks. The second time it happened there was no immediate apology, and I had been speaking with the manager. read more

I remember 4th of July I had the worst experience there. Girl who took my order (red hair, chubbier) was CLEARLY in a terrible mood. I know, working holidays suck, I had to do it as well, but you could see the scowl on her face as soon as you walked in the door. She was really rude when she took my order, asked me to repeat it so I did and then she says "yeah add mushrooms, I know". Um, what?? So I wait for my sandwich, go to pay and as I'm about to walk away she literally stopped a line full of people, ran to the cashier and forced her to do a refund cuz she didn't charge me for mushrooms. Literally held up a line over 50 cents. My sandwich which she made was cold and disgusting by the time I got to eat it. Never had a bad experience at any other Potbellys ever though read more

Not impressed, over priced and sparse portions. Went once when they opened and never went back.

I had a 20$ bill and the year of it is 1977 and the white lady with the kinda short hair. I'm guessing she's the manager I'm not sure. She told me my 20$ didn't have the hologram in it so she couldn't accept it. I think the lady should learn her history and I'm pretty sure she was born before 1977 so she should know. read more

Always enjoy coming here. The food is great, staff is always friendly and I like the live music!!

I wish the employee behind the counter would a hair net. The staff are nice. Food is fine. But this person with the dark spiked hair never wears a hairnet and she makes food read more

Pretty chill atmosphere. Not too busy here. Usually I order the TKY sandwich. No problems here. Decently sized location.

Delivery range is a joke. I'm .1 miles away, 30 seconds... and I'm out of their delivery range. Very poor service.

I love this Potbelly in Crestwood. Great service, staff very friendly, Food is great! I go every chance I get. Supervisors are knowledgeable and accommodating! read more

This place is so poorly managed. Always long lines. Rude employees. It shouldn't take 25 minutes to get a sandwich.

I just want to say, the team at crestwood is very friendly. I wasn't sure what to order and the lady that takes the sandwich orders suggested their newest sandwich,the turkey club. It was very tasty. I had the chocolate banana for the first time and that too was delicious. read more

I come here quite often, hence I installed the app and scan the QR code to pay and earn points. I was a little dissapointed a young lady informed me one register's QR scanner didn't work, and said, "It don't work, you got a card?" She replied the other worked, but was too unmotivated to switch my small order to the other register. Lost points But overall, usually very pleased. read more

The sandwich was okay. Nothing different. The tortilla soup was real good, but the best of everything was their sugar cookie. You can taste the dough of it, it was baked perfectly. read more