We had dinner at Su Casa during our South Haven vacation, and it ended up being a bit of a mixed…read moreexperience.
The restaurant was very busy when we arrived, but they were still able to seat us on the back patio, we actually grabbed the last outdoor table. The patio was a great place to sit and had nice atmosphere.
Unfortunately, the service was where things started to fall apart. After we were seated, we didn't see our server for quite a while. We completely understand that restaurants get busy, but if the staff is already overwhelmed, it might be better to slow seating rather than have guests waiting so long. When our server did make it over, he apologized for the delay.
We ordered margaritas for the adults, drinks for the kids, and started with the small guacamole and queso. Oddly, our appetizers arrived before any of our drinks. After another wait, our server finally brought the beverages and apologized again. The margaritas were all very good, we tried the Golden, Regular, and Chambord, with the Golden being our favorite. The guacamole and queso were both delicious, although we wished they offered a trio with salsa instead of having to order everything separately. The queso was a big hit with the kids.
For dinner, our table ordered the shrimp tacos, Enchiladas de Mole Poblano, the Avocado Burrito, and the Su Casa Quesadilla with steak. My son ordered the mozzarella sticks from the kids' menu. Overall, the food was really good. The only thing we weren't crazy about was the house-made tomato sauce on top of the Avocado Burrito, but the burrito itself was good.
Once our meals arrived, our server disappeared again. We wanted extra chips to finish the guacamole and queso, a side of salsa for the tacos and quesadilla, and more napkins since each place setting only came with one paper napkin. After waiting without seeing our server, we finally went inside to ask for everything ourselves.
The restaurant has a great vibe with fun décor and patio, good food, and margaritas. Unfortunately, the service really overshadowed what could have been a great meal. We're hoping there was something unusual going on that night because we'd be willing to give Su Casa another chance. Not everyone in our group felt the same, several said they wouldn't return after this experience.