I brought items in to return through Happy returns and she charged me for it. When I mentioned that it's a free return, she said yes it's free but I have to package it and charged me $5 for it. Not to mention, I had to assist her with the return because she couldn't figure it out and asked me to come behind the desk and look at her computer. I was also mailing some documents that originally cost $2.99 to receive and she charged me $6.99 for shipping costs. Go somewhere else! read more

I had a USPS return with a pre-generated packing slip/QR code that I just needed to drop off. This should have been free but they insisted that they charge $5 for this, and only accepted cash, otherwise it would be a $10 minimum card payment. This seems pretty shady- why bother? Just go to the post office read more

"Already closed the computer" ten minutes before closing time (5:50pm on a Wednesday) so I couldn't do my free return that required a QR code read. Offered to let me email for her to do tomorrow, but for a fee. Do not come here. read more

I had a package to ship and stopped here because it is located conveniently to the Del Mar AAA office. After waiting some time for service, I left and took my package elsewhere. read more

There needs to be an option to give zero stars. I don't mind that the place looks like a bomb hit it. I don't mind that there is Indian music blaring out. I don't mind that the person serving is abrupt and quite rude. I do mind that she tried to rip me off. The sign clearly says you must spend a minimum of $20 if you want to use a card. It is even more for American Express. Most people use cards these days. When she rang up my shipping item, it was at least $10 more than it would have cost with the US Postal Service. I took it to the UPS store and the cost was reasonable for a lot of add-ons, including signature and tracking. Recommendation - get a cleaner and a merchandizer to sort out your store. read more

10.00 to send a standard letter should tell you everything even for Del Mar that's ridiculous....

If you have any sensitivity to smell, avoid walking in to this postal annex at all costs. There is a pungent incense stench that assaults you as soon as you walk in. I breathed through my mouth for the duration of the line until it was my turn, only to be told it would cost me $3 for them to take my package (fully ready and labeled) since it was for the USPS. How is this allowed, and why would anyone put up with this? Never again. read more

As others have stated, I wish I could give this store a 0 star review. I went into this location on Saturday, 1/25 needing to ship some gifts home from San Diego that wouldn't fit in a suitcase. There was no one in the store and the male worker was behind the counter (I did not catch his name). I set the items down on the counter and he immediately took a look at my items, gave an irritated huff and asked me "what do you want?". I was a bit stunned at how rude he was out of the gate and it only got much worse from there--before I ended up leaving with my items he repeatedly argued with me about the best way to pack them, insisted that I leave them with him without giving me a price and stated that he would call me later to collect my credit card information and then repeatedly told me that if I were to pack the items the way I wanted that they would absolutely arrive damaged. I told him I had previously (and repeatedly) shipped the same items in the same way I desired with no issues and he simply would not listen. I've never encountered someone so belligerent in a customer service position as this man. He began to shout at me and I told him that I wasn't going to work with him speaking to me like that. I took my things and left and went to another Postal Annex location a few miles down the road where I got quality service from a kind and competent worker (shout out to Josie) who didn't treat me like hot garbage. Avoid this place like the plague. read more

I don't even know how to start this LOL... I went to this location couple minutes ago and asked the woman if she could print only 1 sticker, in a sticker paper. She asked me which type and all that, said that she could do and I'd just have to cut it. I sent the file to her and the picture was too big, so I said to her that I'd come back later with another archive, with the right size. She pretended that she did not listen and print it anyway and said: oh now it's printing, $4 dollars! I was like: is that real?! Btw, she also printed it in a regular paper, instead of sticker paper. I payed and left without even believing that I was, literally, giving $4 for NO FUCKING REASON! And she was like: "oh I like your shoes", cut the bullshit lady! Postal Annex, shut down this store. It's a SHAME the greediness and type of service! read more

Excellent convenient storefront. Passport Services FedEx USPS UPS drop off. A $2 for handling if your package is not ready. Miss Rawal is kind courteous and attentive for her visitors and customers. I highly recommend this storefront. ***Dated 9/19/19, prices and services may change in time**** read more

PostalAnnex - Storefront - Shipping Centers Near Me - Del Mar, California

I have been dealing with this business for over 10 years, and I am fed up. Yesterday I was actually in the store as I watched them give my packages to another customer, who began opening them. One of these contained medical supplies for my wife. The packages had arrived over the course of three days, yet they gave all of them to this other customer. I would be less angry, I suppose, if this was the first, or even the fifth time this has happened. This morning I went back to the store to make sure that *I* actually receive my FedEx delivery today. The store was open, two other customers were standing around inside the store, but no one was there. I took video of my search for an alleged worker inside the store. The doors were wide open, nothing was locked, and absolutely anyone could stroll in and take whatever they wanted. Including mail. I was in my car, about to drive away, and the woman who appears to be the primary problem at this place came out of the CVS next door, and strolled leisurely back to her store.... I do have video, but I can't seem to post any to this website.... read more

I have had my box there for 20 years. I was out-of-town for a family emergency, and emailed them to pay. They prefer check over credit card, due to fees. They also included there would be a $40 late fee. I asked them for their written policy on fees, and they never responded. I contacted Postal Annex HQ and they could not get these folks to provide any information either. After 2 months of this problem, they were refusing to cash my check and still did not provide ANY information spelling out their fee policy. (See photo for what is on the wall.) . It's like they are oblivious to the fact that business must have transparency regarding their billing and fees. read more

PostalAnnex - Look closely at small print, this is the entirety of the "notification" of their fees. Doesn't cover a range of other fees at all. - Shipping Centers Near Me - Del Mar, California

Be cautious when using this facility. I recently went here to overnight a package. The person at the front handed me a piece of paper and instructed me to fill out my phone number, home address and email address. When I declined she said she had to have my phone number in order to send the package. While she was entering the address to whom I was sending the package too, she insisted she needed that phone number as well. Once it was time for payment she explained she had to have my husbands phone number and email address because we were using his credit card. At this point my husband was suspicious and gave her a faulty phone number. Since then, my phone has been riddled with numerous spam calls and text messages. I reached out to my friend who I sent the package too and they have had non stop spam calls and texts as well. Going from never getting a spam call to averaging 8 a day is a huge pain. I highly recommend that if you use this facility to not give them your phone number or email. Personally I wouldn't trust a place that obviously sells your information. I certainly will be driving a few miles out of my way to ensure that I don't have to deal with a shady establishment. read more

I would not use this business again. Swati the lady in charge tried to rip me off charging me 1000 dollars for a package to be delivered to Dallas . I went up to the FEDEX store in the highland plaza and was charged $400! Dollars for the same package. Unacceptable. Don't use or trust these people .. the man at the FEDEX store was in disbelief !!! read more

Rude staff, and they charge a handling charge for USPS items. Support other locations that have better staff and do not charge extra fees.

Sketchy-they don't scan when you drop off for UPS/FedEx won't give a printout. Avoid.

Pretty simple place. I just needed to drop off a letter for my wife. The drop box is right up front by the entrance with a big sign saying "Mail drop" along with the pick up times. Dropped off the letter and was on my way. Other customers were talking with the employee and seemed to be just fine. No bells and whistles that stood out to make this a great place... Keep on Yelp'n! read more

I seriously cannot believe this location hasn't shut down at some point - why is Postal Annex corporate sleeping on this one?! I have yet to meet a single person with anything but a negative experience there. Owner is rude, charges for everything, super sketchy. I mean just look at the sea of consistent Yelp reviews over nearly a decade. Do yourself a favor and drive to the PostalAnnex in Carmel Valley in the Pavilion's complex. I wish this one was better because it'd be super convenient to have it in the neighborhood. read more

So I always go into random postal annex's to drop my pre-labeled packages as I'm always on the go.. I'm sure she's the owner but she needed to charge me $2 to drop my package off. No thanks lol For any of you dropping off packages paying $2 every time. I applaud you! read more

Very helpful notary and printing! Good prices and friendly service today. I am grateful for this store

I literally just ran in here to drop off a package that was completely ready to ship, just wanted to drop it off to be picked up by USPS. Then I was told that I need pay $3 for a handling fee. I've dropped tons of packages off at various Postal Annex's including this one before and never been told this! read more

I am sorry, I am a small business owner myself and went in there today to overnight a letter sized package either UPS or Fed Ex. Was quoted $88. I also then asked about USPS, since I know they do that with a small upcharge. the owner said, it was $48, but would never arrive in KY tomorrow - would only be there in 3-4 days and she would never recommend it. That seemed odd. So, I drove the post office in Del Mar and arriving tomorrow for $26.60. What an awful way to conduct your business. This was not the first time I have felt like this leaving this location either. Sorry, they will not get my business ever again. read more

Wanted to drop off a USPS prepaid package , and they wouldn't accept it , unless i paid $1.50 for it ?! Hello ?! It's prepaid !! Next day i drop off the same USPS package at another PostalAnnex near my office and they gladly accept it . This place seriously needs a change of ownership. very distasteful people . read more

The good: there are plenty of other great options nearby. (Ups store and Fedex on the other side of the freeway about a mile away near Ralph's) The bad: Prices are exorbitant. They even charge to drop off a USPS package that already has a label. I won't go back there ever again. read more

I have had my mailbox at this location for about three years now. I have used Postal Annex+ for my business address for over 20 years. This keeps and separates by business and personal mail services. Of the three locations I have used, this is the nicest, most congenial management team I have dealt with. I have not dealt with other services offered other than mailing and their notary republic services, so I cannot address the one star people's complaints, other than to say Del Martians seem to feel entitled and tend to be highly critical. Being nice, polite and having a smile tends to get the same response regardless of what service you want or need. There are plenty of mail services around this area, but for convenience and service, I am quite happy. read more

I was shocked when I tried to drop off a package and they wouldn't take it without a $2 fee. I had already prepared the package with a prepaid shipping label. I would understand a fee if I was asking for ANY kind of service but they're extending service -- and likely collecting a fee from the federal government- to act as a satellite post office. I see a class action against them in the future. read more

Yeah all the reviews are the same for a reason. $2 per pre-paid box and the lady actually said to me "you need to give me money". Uhhhh no, bye. read more

This place is the absolute worse! They literally charge you for a pre paid package to be shipped out. $2! They also charge to use their tape. Don't waste your time or money. Drove right down the street to a UPS store location and they accepted my package free of charge. read more

The second time I have been here to drop off a package. The first experience was ok, but I had to dig for cash because she will not let you use your debit unless you spend at least 10$. Thank God I had it or I would have to buy something for the hell of it. The second time I was even more irritated because although I had a prepaid package, I had to tape up the box. She said she would charge me $2 to put tape on it! Or I could buy a very small roll for $5. I almost did, took out my debit card, but oh yeah, I needed to spend at least 10$. UGH. I had no cash this trip and she knew I was irritated, she told me she'd do it for me ONE time only at no charge. Wow, so very kind of her to do that ;) Oh and she was on the phone the whole time and said she couldn't hang up because she was on hold. I think if I conveniently need to drop a package at UPS I would only stop here if it was taped up and ready for a quick drop only. I'll go up to the Highlands where they have super cool and nice guys and will tape up your box for you at NO charge! Not the normal to have them do it but once in a while, I will run out of tape and in a pinch they are happy to help. Just not good customer service here. read more

Tried to drop off a prepaid package. The woman at the counter was rude and was going to charge me for dropping it off..saying the post office doesn't pick up there. I have been to so many postal annex locations around San Diego and have never been asked to pay money for a drop off. I left and went to the one about 5 minutes south and had no problems. I don't understand this location. read more

Prices are shockingly high here. Service is unfriendly to put it nicely. Their mark-up is totally outrageous. Will never, ever go here again. read more

I stopped by to drop off some pre-paid packages for USPS. These were small padded envelopes that had already been weighed and had labels attached. They wanted to charge $1 PER PACKAGE just for me to drop them off! Are you kidding?! Won't be going back read more

I agree with the other reviewers - they upcharge a ridiculous amt which I didn't realize. Thank goodness I was only mailing a card so the total amt was not as much as if I shipped a package, but they charge DOUBLE what it costs for the stamp! And it took twice as long to get to where I sent it (internationally) so the card arrived about a wk and a half after my dad's birthday. I would've been better off just going to the post office the next day and mailing it out a day later. I will not be going back. My recommendation: Skip this place and go to the regular post office. You'll save $ and it is more reliable. read more

No wonder such poor reviews. Is business so tough that the proprietor must hoard free FEDEX envelopes (one per customer)? Remember when we all survived without postal annex? You'll have déjà Vu when this place goes belly up. read more

Owner was real nice, gave me a break down on cost of shipments. Place clean and organized.

I took a prepaid fedex package there at near closing time. They would not accept it and made me come back the next day. Poor customer service in my opinion. read more

This Postal Annex, conveniently located in the shopping center just west of I-5 on Del Mar Heights, has the kindest, friendliest staff and most efficient service I've ever experienced in a shipping store. They ship UPS/ FedEx/ USPS, and always recommend the most economical option. They offer a host of other services as well, including use of a computer, printer, faxing, duplicating, and much, much more. What I love the most are the extra things they do for me, like weighing mail even though I'm using my own stamps from home; or staying open a little after closing time to let me in & help me out. They go the extra mile. It's a pleasure to know them! read more

These guys are great. They make my life so much easier with their good service and availability.

I am extremely disappointed in this location. I just shipped 4 large and very expensive gifts that they mislabeled and sent to the wrong people. After calling to solve problem they said there was nothing they could do. No shipping refund and no credit for future shipping. I will not be coming here again. read more

Good location, nice clean store ( great greeting cards), but very uneven customer service. Sometimes needlessly officious (properly authorized recipient acting for temporarily absent boxholder is nevertheless refused mail because of no mailbox key). Yet when money is due they can ignore the most basic responsibilities (talking to one boxholder about another's balance due). And if a customer has a problem they can be cavalier (unconcerned when a package containing valuable bracelet is lost somewhere between their store and the US Mail). Most working here seem good hearted, earnest, and well intentioned people, but they could use training in how to treat their customers as they would like to be treated. read more