A little better than other mail services in the arearead more

Great customer service! Awesome because they offer all 3 major carriers, UPS, Fedex, USPS! And I…read morethink there the only Post Office that take Official Passport Photos!!! Which saved me a drive! 5 Stars!

I had such a wonderful experience with Emmanuel at PostalAnnex and wanted to make sure he received…read morerecognition for his exceptional customer service. I had mailed an important letter earlier that day, before they closed, and later realized that I had accidentally forgotten to include something in the envelope. I called the store after closing, not expecting anyone to answer, but Emmanuel picked up. When I explained what had happened, he was incredibly understanding and told me he would wait for me to come back so I could fix the situation. He absolutely did not have to do that. He stayed behind after closing and went out of his way to make sure I was able to get everything taken care of and my important letter mailed correctly. Throughout the entire process, he was so kind, patient, friendly, and genuinely helpful. Customer service like this is rare. Emmanuel truly went above and beyond when he could have simply told me to come back the next day. His willingness to stay late and help me meant so much, especially because the letter was important. PostalAnnex is very fortunate to have someone like Emmanuel representing their business. Thank you so much, Emmanuel, for your kindness and exceptional customer service. You made a stressful situation so much easier!

The staff here have always been incredibly nice and helpful. I needed to return an online purchase…read moreand I stopped by UPS first but it was a bit crowded and the staff there are really unpleasant to deal with and immediately irritated as soon as you walk in. So I left UPS and came here instead and I was out in 10 minutes. Shout out to the crew here you guys do an amazing job.

Awesome staff. They handle a plethora of packages and mail daily and get it right every time. Truly…read moreamazing.

This place was easy to find and I love that they have extended hours. The rest of the UPS stores…read morearound closed at 6 and 7, which did not work with my schedule. Having a place that closes at 8 was pretty handy for me. There is plenty of parking available. The staff was friendly but somewhat slow. There was only one girl working the register and one guy packing in the back. By the time the register gal got done with my order, there was at least 7-8 people in line. My order took longer than expected to be processed and the price def seemed a little too high but I needed to return some books so I had to pay extra for them to get delivered to WA faster. Overall, I may use the store again for future shipping. They also have mail boxes for rent although I am not sure what the fees are for that.

We have had a GREAT experience with the United Stares Postal Service in Point Loma, Chula Vista,…read moreNational City, Lemon Grove and San Diego -California- The mail carriers have always been super friendly and they go above and beyond to deliver the mail and packages even when someone enter our address a little off. The office staff when I have gone in are also very informative. We love the USPS. Good job guys!

I'm writing this review after several negative experiences at this location, but today's…read moreinteraction was concerning enough that I feel it should be formally documented. We visited today at approximately 4:25 PM to drop off three packages. From the moment we arrived, the overall level of professionalism was disappointing. There was a long line, yet employees appeared disengaged, leaning on their hands while assisting customers and moving extremely slowly despite the number of people waiting. When we reached the counter, the representative assisting us was wearing a gray sweater over his USPS clothing and did not have a visible name tag, so unfortunately I was unable to identify him by name. I asked him a simple question regarding a separate package worth over $100 that was dropped off at this exact location on September 9 at approximately 1:30-1:45 PM. Because the self-service option was out of service that day, the package was placed in the designated drop-off area near the service counters. As of today, the tracking number still shows no record of the package being processed or scanned. I asked what could be done to locate it. Instead of showing concern or explaining the appropriate process, the employee's demeanor immediately became defensive. He handed me information for another USPS location on Fern Avenue and simply told me to call them because "they'll find it." I explained that the package was not dropped off there--it was dropped off at this location. After I asked about the missing package, the interaction noticeably changed. One of the packages we were dropping off today was in a reused Amazon box that had a battery-related sticker on it. The employee told us he could not accept it with that sticker, which I completely understood. I removed the sticker and presented the box again. He then refused it because some white residue from the removed sticker remained on the cardboard. There was no barcode or readable battery information left--only residue. I repeatedly tried to comply with every instruction and remove anything he pointed out, but each time there seemed to be another reason the package could not be accepted. His tone became increasingly condescending, including telling me, "Look at me helping you," while I remained polite and told him I was simply following every instruction he was giving me. The interaction felt unnecessarily adversarial, particularly because the change in demeanor happened immediately after I asked about the package that went missing after being dropped off at this location. At the end of the transaction, we selected the neutral rating on the customer feedback screen rather than a negative one. The employee even made a gesture in response to that rating, which made the interaction even more uncomfortable. When I asked for the manager's name, I was given a name that sounded like "Lilo," but no title or additional information was provided, so I cannot confirm whether that person is actually the manager. This is also not the first time we have experienced condescending treatment at this location. My wife is still learning English, and when she has asked questions here in the past, employees have spoken to her in a way that she has found dismissive and condescending. I understand that USPS has packaging and shipping regulations, and I have no issue complying with them. My concern is the lack of professionalism, the way customers are spoken to, the apparent change in treatment after raising a legitimate concern, and most importantly, the fact that a package dropped off at this location on September 9 still has no tracking activity whatsoever. Customers should be able to ask where their missing property went without feeling that doing so will negatively affect the service they receive afterward. I hope management reviews the September 9 missing package, today's approximately 4:25 PM interaction, and the customer service practices at this location. We are simply asking for professional treatment and help locating a package that was entrusted to USPS.

Notary services and was fast and cheap. Helped as soon as we entered . Only needed one signature…read morenotarized

Great customer service and never busy when needing to take care of packages and employees are nice!read more

Everyone there is so helpful and professional. They are good at giving suggestions and help…read morecompare situations. Very nice staff

When is this place not ever busy. It's always busy…read more There's open space parking right in front of store during early morning hours. Other than this, coming to this location can be challenging due long wait lines. Also, not a big fan of the shopping center that this Postal Annex is located in. However, this location is has been the closest to my home for all my mail and package drop off needs. There's the same three staff that usually work at this location (1 male and 2 female). They're proficient, communicative and knowledgeable. They're good. The store has two entrances. Thank goodness. The place is small and can be congested inside when there are too many customers waiting in line. Sometimes, the line will end up extending itself outside the door way. Still not the best area due to delivery driver(s) utilizing same door space to enter and exit. More congestion. Nonetheless, staff make it work. There's been times I've left due to long lines and I end up going elsewhere.