We have been a customer of Hammerhead Pools since our pool was installed in 2021. Working with…read moreMike & Chandler has been great. We worked with Mike during the construction portion, then transferred over to Chandler for all service issues. Our Salt Chlorinator started to malfunction just outside of our warranty. Chandler scheduled a service call the same week and was able to talk with the manufacturer to have our salt chlorinator replaced fairly quickly once the part was available. Any service issues or questions that come up, Chandler is quick to respond. Chandler also follow ups after the service was completed to verify the work was completed and is working properly.

Hammerhead Pools has been servicing our pool for a few years. Today Carlos cleaned our pool…read morefilters. We asked him to switch to a different area due to lack of drainage where he was. He was very accommodating and also did a great job cleaning up at the first location when he finished. We appreciate the great job and his attention to all details. The filters look great!

I manage my own pool monthly but when my filter stopped working I needed professional help. When I…read morecalled RMG, Daniel answered right away. He fit me into his schedule that day and there was no charge for him to take a look at what might be wrong. During his visit he was able to test a few things and a small tweak had things working again. RGM will be the first place I call if/when I need any help with my pool. Give them a shot!!

Daniel has been very helpful in solving my pool problems. I plan to continue to work with him for…read moremy pool needs.

We have been fooled by this pool service, for the second time, after being ghosted by Joe who…read moreappeared to be reliable for the first couple of years - has now taken a turn to costing us lots of money. Early July 2023 was the last time we had pool service! Since then our pool developed algae, we made numerous efforts to text, call and even email - with no response. We had to pay to purchase chemicals to rid of it not to mention do a deep brushing. The most frustrating matter is Joe recommended purchasing and installing new updated equipment. It has never worked properly, we confronted him in person several times and he always made false promises that he would return and assist us and even stated he would have someone come out with him. Never happened which was now typical of Joe. Now more than over 3K and no communication from Joe - we had it. The topper was receiving a bill for July, what a joke. This is not the way to conduct business.

Have used Joe for a few years, he was great in the beginning but has done a horrible job for the…read morelast year. He recently stopped showing up and will not respond to text, emails or phone calls. My pool is covered in algae. Very frustrating since he is paid promptly for his services, which he substantially raised last year.

The pool looks fine but repositioning my pool equipment was too difficult for their subs. So many…read moreissues. They couldn't figure out the electric timer which is real basic requiring 3 different people...maybe 4. They broke my filter and tried to use the silicone to rig it which failed. Broke the filter valve and stem in the sand filter. They also broke the stand but made sure they told me they replaced the $10 stand. We also had numerous delays. When I spoke to their pool equipment sub, he didn't know how the sand filter worked when he was hired to move, place it and re-plumb it. Wtf..... I previously wrote a much harsher review but took it down because I felt bad. This is my 3rd weekend in a row fixing the issues I paid them to do. Service level and quality is total crap.

We had our pool replastered and tiled last year, they did an amazing job! Had some rust spots show…read moreup in the plaster, they came out and took a look, determined something had fallen in my pool to create the spots. They were very nice and removed the stains for us! Great service!

Overall excellent experience with Antonio and whole North Star Pools team…read more Antonio was able to quickly provide a quote after doing a site visit, which was very reasonable compared with several other companies we got quotes from. It was clear that he was very knowledgeable and provided great recommendations for our remodel. We selected our tile and plaster from NPT, while at the store the NPT service member had nothing but good things to say about Antonio and the quality of service they provide, which was a good sign to me. Once we finalized the contract, they started the job promptly. The entire team were very kind, professional, and were attentive to details. The entire project would have been completed in about 5 days, however after beginning to fill the pool a leak was detected. Antonio was very responsive and attentive to solving our issue without delay. The leak was identified, repaired appropriately and leak detection tests were negative after the repair. After having going through this hiccup, I can say without hesitation that Antonio is very honest and dedicated to providing not only good customer service but also to doing the right thing and a good job. I highly recommend choosing North Star Pools for your future pool remodel!

I beg you, I beseech you, I am absolutely pleading with you: If you need a pool contractor, DO NOT…read moreHIRE THIS COMPANY UNDER ANY CIRCUMSTANCES. Not only is this the most worthless pool contractor in the greater Sacramento area, he is also perhaps the least professional person I have ever dealt with in my life. I can't believe the 4.9 stars he has on Yelp. They must either be fake reviews or he likely bribes people to write them. We needed someone to replace the tiles and plaster on our wading pool. His terrible, slow and disjointed communication from the start should have been the first red flag. Finally we manage to schedule a date to remove the old tile and plaster. His team shows up late, removes the plaster and tiles, and leaves without telling me. Now the fun part....they never came back! I called and texted for 4 days with no response. When I finally texted back to say that I assumed they had abandoned the job, he texts back in 5 minutes saying that "his phone had been broken." As an added bonus, his incompetent crew damaged the structure of the pool by jack hammering the old plaster off. Now I get to pay the new contractor extra to repair that before I finally get the new plaster on. STAY AWAY FROM THIS INEPT AND INCOMPETENT BUSINESS UNLESS YOU LIKE WASTING HOURS OF YOUR TIME AND THOUSANDS OF DOLLARS!

Great service and communication throughout the process of fixing my pool motor and relay. I highly…read morerecommend.

George with The Goods Pool Service is the best customer service I've ever received. The man is…read morefriendly, doesn't make me feel dumb for asking dumb questions, patient, knowledgeable, and efficient. He worked around my schedule, coordinated with the insurance company, and gave me great advice. Could not have asked for better service, my pool pump is now quiet and looking great. Thank you George!

Rowell Pools performed the excavation for our pool. Our yard is extremely small and access to the…read morebackyard is very limited. Chris Rowell and his crews did an amazing job! They always showed up on time, and they worked continuously "all" day, each day. The crews were all very respectful, and conscientious. They worked efficiently and left each day with the job site clean and neat. The conveyor system that Chris created is the only way our excavation could have happened. I definitely would recommend Rowell Pools for your new pool installation project.

Rockwell pool company came to put a pool in my neighbor's yard. They blocked my driveway. I…read morecontacted the owner and said you cannot park in front of my driveway and block me in. He basically told me these people are playing good money for their pool and it's a public street. I contacted the city and the city automatically dispatched me to the police department the police department came out and explained to them they cannot park or block someone's driveway The owner of this company was very disrespectful. He was very rude. All he cared about was the fact that the people that he is doing pool for was paying him good money what does that tell you about this company and the owner? Very rude very disrespectful.!!

Excellent weekly pool service. Plus they are there for you when you need them. 5 star service.read more

I hired Andy of Williams Pool Care for basic chemical service on my pool about 8 months ago. All…read morewent well until last week when he started charging me a never-agreed-upon $65 charge for a chemical treatment my pool did not need, PoolRX. When I told him I wouldn't pay for additional services above the $159/month(!!), he cancelled my service, blocked my phone and has refused to credit me on a pro-rated basis for the unused (3 weeks) monthly fee. He will not answer my emails, texts or calls. I was always professional with him, but he is now cheating me out of my money. I will update this review if and when Andy refunds my $100+ unused service fee. I would strongly recommend anyone avoid dealing with this company unless they adopt a professional (and legal) work ethic.