*Drive thru experience review* The line was long, but employees worked hard to make it go quick and efficient. Food was pretty good. It's fast food, nothing knocked out of the park, but for how fast it was prepared I really can't complain. The chili dog looked so messy wrapped up, however for someone who regularly spills, I didn't get a drop on me. That's impressive compacting! I have to be honest, the infamous Chicago hot dogs are not my thing. I ordered it to say I've tried it, but I don't see the need to put all that on a dog. read more

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Can never go wrong with a beef sandwich or a hot dog! Always busy which means they doing something right

I went to Portillos at the Elgin location this week for a chopped salad and Chicken Club I've had them at other locations and always a favorite of mine Well at this location..part of my meal AND management service was NOT good at all When I arrived back home, I went to eat my crispy Chicken Club and it was hard in the middle. Around the edge was fine but middle was not. I ripped it open and notice its not well cooked all the way through. I stopped eating it. Called Portillos around 945p. Spoke with a manager who doubted my claim of having a bad sandwich..wow really? She kept saying ..'this is unbelievable There's no way. Our chickens are PRECOOKED (eww) and there's no way...' Told me she would refund the chicken and hung up on me. WOW Hey manager lady...here's the pic of my 'no way, unbelievable, precooked chicken' I'm sure that Portillos may not read Yelp reviews nor reply...and that's a shame BUT customers who dine at the Elgin location...I hope you see the review. read more

Portillo's Elgin - Not fully cooked - Hot Dogs Near Me - Elgin, Illinois

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I've been a Portillo's customer at this location for years, and in my estimation, it goes up and down drastically in the quality of food and service provided through the drive-thru. I stopped eating there for 6 months or so because of several bad orders in a row but went back recently since it's close, and I remember the good old days when every order was great. Things had improved and were better for a while -- a new manager, better help, who knows, but lately if you don't go around lunch or dinnertime you run the risk of dried out food & cold cheese on your lukewarm cheeseburger. This happened twice in the last 2 weeks. Here's what I've decided - Just don't go through the drive at off times - they must have food sitting around from the lunch rush times and then pawn it off on the drive-thru customers in the afternoons and off times, which is usually when I go. And, don't order the cheeseburger with everything. The meat will be lukewarm, the cheese cold and the sandwich looking like a child slapped it together. The fries, forget them - reheated and dry. So disappointing and so expensive. I think I'll take another break and give Chik Fil A a try. It's also close by. Come on Portillo's, go back to the good old days and really give your customers what they are paying for. read more

What happened I use to love this place! Quality sure not what it use to be even a year ago. They even had good salads now just throw together. No fresh brewed tea. Beef have no taste. Wife had like 3 onions squares and no celery salt on a everything Chicago dog, just sad read more

What happened to Portillos. Just picked up a chop salad with only four pieces of chicken. Onions on it when I said no onions. Four small pieces of tomato And where is the feta? So they should renamed the salad a chopped lettuce salad. $10.69 for this. read more

First bad experience at a Portillos. We had to wait 20 minutes for the food and it was cold. All sammiches/hotdogs/burgers/etc were made right away and then they waited on fries. For 20 minutes. So hot fries, absolutely cold food. Got a refund and went to McDs. Seems to have gone down since Dick Portillo sold out. read more

Spacious restaurant both inside and out. Fast service and the food was delicious! We highly recommend this location!

I was working out of town and wanted something quick and not too pricey. I planned on trying the hot dogs but I ended up getting the Italian Beef. Loved it!! Sandwich was huge though so I was only able to eat about half of it. Fries were fresh (crinkle style). I think maybe some spicy mustard would have made the sandwich better. But it was good even without that. I did get a slice of lemon cake and was underwhelmed with their dessert choice. If I have time I'd like to go back and try the hot dogs. Also....they had beer. Being from out of town, it was unusual for me to see alcohol served in a fast food restaurant. I didn't order any but the more I've thought about it I bet a craft beer and a hot dog there would be pretty great. read more

The employee working the pick up station was very nice and helpful in getting my second order! Food was so good; I was craving Portillo's because I hadn't had it in AGES. Delicious! The atmosphere inside was buzzing and it felt so nice to be inside there with all the yummy smells and music. read more

I used to love Portillo's but twice now I've had a beef and cheddar croissant and they were awful . The bun is not a croissant it's a cheap one and it tastes terrible . The meat was dry and in between there was shredded processed cheese that was not melted . I wouldn't go back anymore something's changed and it's for the worst read more

If you like waiting in the drive through for half an hour after 10:00 at night, while your food gets cold because they don't know how to run their line, then by all means, eat here. If you want to order a side of cheese sauce, only to have them not secure the cup, drop it in your bag sideways, and spill all over everything else, eat here. If you want to make a simple order, and get the wrong thing, eat here. Never have they gotten my order right. I will be eating elsewhere from now on. read more

A Portillos is a Portillos, at least here as the one in Chicago has hard disgusting fries and food as well as racous crowds. The food here is what you'd expect from Portillos. Great fries, pretty tasty hotdogs, and zesty carbonated Sprite and sodas. Beats McDonald's and other fast food anyday! read more

Screwed up my sons birthday dinner to go. Made us come back and pick up the completely messed up food. No apology and lots of confusion when I went back. Poor management and customer service. Won't be back. read more

Outstanding customer service! We went here the other night as the storms came in and waited for them to pass. Once they did, we used a large golf umbrella to protect us from the wind and rain. A stray gust turned the umbrella inside out. We entered, wrangling four feet of metal and cloth. I went to hand it to a worker to throw it away, when Felicia appeared and said she could fix it. We went to order our food and before it even came out, Felicia handed us our perfectly restored umbrella. Way to go, Felicia! Oh, and the food was good, too. read more

Stephanie was so helpful over the phone with our catering order and our regular delivery order, going above and beyond to make sure that we were happy customers! read more

Ordered $55.00 worth of Food and they forgot my 3 cakes so I called the restaurant and spoke to Jeremy the manager he asked me for the receipt number and he offered to pick it up today or some other time . I told him that I am on my way and will go through drive through. The girl in the drive through said I did put the cake in your bag basically saying I am lying for a measly 3 chocolate cakes . Bad service they need to improve they fulfillment. This was not the first time they forgot something. I wish I could have them zero stars read more

my second favorite place to eat! i like how you can watch everything be made in front of you and we could see how fresh everything is. the only two things i would change are the prices and how crammed the place is everyday lol read more

Portillo's used to be a great joint to eat & hang out at. Recently, the experiences went downhill. Since they're always about rushing you in & out our orders are never exactly the way we requested. You will tell them no ketchup & they still put it on your burger. Employees behind the counter are always hanging out or on their phones. My friend ordered the chocolate cake shake & he never got it. He paid for it & the order was put in on their end, don't understand why nobody made it. Their food portions used to be better, when ordering the italian beef theres less meat & more bread. I will not be back at this location. read more

You have one job right now - drive through. Twice I've ordered two pieces of cake and both times it has not been included with my order even though it is on the receipt. I know, fool me once...I should have checked the bag but the last thing I should have to do is unpack everything to make sure they gave me what I ordered. The food is good, and always consistent. Either choose a different location or pull everything out in the car, not when you get home. read more

Portillo's is an institution in Chicago. Lots of food prepared quickly. We both ordered their world famous jumbo hotdogs. I would not make this a regular stop but they are good for what they offer. For those who love chocolate cake this is the go to place. read more

Portillo's Elgin - Portillo's in South Elgin - Hot Dogs Near Me - Elgin, Illinois

I would give them no stars. Last few times dining at various Portillo's our orders wrong! Service has been bad since they were sold!

WORST EVER. I have never had a burger from Portillos, always hot dogs. So decided to try a burger. I ordered a double cheeseburger and fries. YOU KNOW THE LINES HERE. After waiting all that time, getting my burger and deciding to picnic in my car since can not go inside, I was horribly disappointed. For 12 dollars I got myself a hockey puck with 1 slice of cheese, no ketchup. Fries were cold at best AND NOT KETCHUP FOR FRIES...who doesn't give ketchup for fries. NEEDLESS TO SAY, I was pissed. BUT my brother said, probably bad day give it another try. THESE ARE THE TIMES YOU QUESTION YOUR SIBLINGS TASTE IN THINGS. So a week later, beautiful day - I decide to picnic in my car and read in the quiet of my car. Wait in a horribly long line AGAIN and then ask the girl taking my order if I can order my burger a certain way. She says no that they are cooked on a conveyor belt. I told her that your sign says TASTY BURGERS, but I do not consider HOCKEY PUCKS TASTY. It was so dry. She called the manager and he asked for my order number and said he would put it on as it got closer and I would not have an overcooked burger. LIAR LIAR LIAR. I again pay my 12+, get to a nice shady spot, set up my book and YOU GOT IT...HOCKEY PUCK...WORSE THAN THE FIRST TIME so I gotta think it was done on purpose...to prove a point who knows. I was pissed and certainly NOT going to wait in a 15 minute line again so I fed it to the animals...yep threw 12 bucks out onto the lawn for any animal that may have been hungry - MIND YOU NO WRAPPERS...just the burger. Again with semi warm fries and no ketchup BUT THIS TIME I WAS PISSED so I came home and wrote to corporate. THAT WAS 10 DAYS OR MORE AGO AND GUESS WHAT...NOTHING..THATS RIGHT ABSOLUTELY NOTHING. Not an apology...not a damn thing. NEVER WILL I EAT AT PORTILLOS AGAIN..for my 12 bucks I can get a nice Wendy's burger AND IT WON'T BE A HOCKEY PUCK, BURGER KING, ROOKIES...ANY PLACE BUT PORTILLOS. They showed customers - at least A CUSTOMER is of no importance, after all they always have a line so 1 customer certainly does not matter. read more

Portillo's has been going down hill for awhile and is now a poor choice. Low quality, smaller portions and higher prices are a bad combo (pun ontended). The combo I just had was short on italian beef, had a dry sausage and hard bread. Save your hard earned money and go anywhere else. read more

Very very disappointed. They don't take any care in the quality of their food anymore. The presentation is horrible. They throw it together and throw it in a bag and get it out. Don't expect it to look like the pictures on the monitors. You're going to be disappointed. Plus, the amount of money you spent for a hotdog and a beef sandwich - go somewhere else. Don't waste your time and money here. read more

my husband has been craving this food since his birth and ordered it in excitement. he was extremely let down. disappointed is an understatement. read more

Good is awesome I always have like portillos so far no bad experience in this place so far

Absolutely ridiculously long wait time in the drive-through at 10p on a Saturday night. What happened to the speed team sitting outside bringing your food out to your vehicle? Why is there not better scheduling of staff to help with the lines? Totally unacceptable! read more

Dick Portillo took his hot dog stand a long way. It's hard to go to a Chicago surburb without running into one. So that means he definitely had the secret for success. The food is reliably good and the service supreme. Now they offer delivery through at least three services their own being number one. Is it the best Italian beef? Well there's so many around Chicago it's hard to rate any of them as number one. However Portillo's is close to the top. I marvel at how clean they keep the place with so many people going in and out. I did notice quite a few senior citizens employed. Gotta keep them off the street and out of trouble. When he first expanded the menu was mainly beef sandwiches, hot dogs and hamburgers. When I saw he expanded to salads I was skeptical. However they are just as good. He sold the business a few years ago and thankfully the new owner recognized "if it ain't broke, don't fix it!" I always visit at least once when I'm in the Chicago area. You should as well. read more

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Just had the most atypical experience at a Portillos. Ordered a cheeseburger and a small onion ring. The hamburger patty had been cooked so far ahead that the cheese wasn't even warm. I had also asked for grilled onions,, didn't get them.The onion rings were likewise barely lukewarm. I'm hoping this was just a bad day and not how Portillos is now. read more

We had a business lunch brought in from Portillo's and everyone was going nuts over ordering, let alone eating. I went with the Maxwell style Polish Dog and SO glad I did. The grilled onion and mustard combo on this divine pillowy bun was lunch life altering! They accidentally gave me two polish dogs, the other was Chicago style so I ate half of each and farmed out the other halves. Others got the Italian beef and were acting like they were eating their last meal. Oh and the chocolate cake they had for dessert was WOW. read more

Portillo's Elgin - Chicago Polish Dog - Hot Dogs Near Me - Elgin, Illinois

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We ordered our food online from the portillos website for pickup. We got to the store at the time our food was due and after waiting 20 minutes, we asked a staff member and they said they didn't have our food as it was given to someone else. Then they said we had to wait another 20-30 minutes. I asked them to expedite the order and the girl said no way. That our order would be the last one in the queue since it just went in. She didn't care at all and was rude. I would avoid this place and their poor service. read more

Quality control is terrible. Completely burned my polish sausage and it's not like their prices are cheap. Won't be back to the Elgin location again read more

Why couldn't I get the senior discount at this location? I get it at others. My brother got it here last week. What's going on?

Stopped by yesterday as I was craving a beef - this location was a tiny bit better than the other RR location. The beef was still a bit thick and chewy but better. Not sure why they changed anything from the way it used to be / really a shame. Workers are great and working hard. read more

wait ten minutes for pepper and egg and med fry only get sandwhich this has to be the worst portillos ever .wont be back at any location im done with this shithole restaurant chain just keeps getting worse everytime i go.bye portillos wont be back#portillos read more

Portillo's Elgin - the wrong order - Hot Dogs Near Me - Elgin, Illinois

Portillo's has been a "go-to" in my family for over 50 years. Today, I pulled up to the Elgin location and for the first time ever in history, there were no cars in the drive-through. The grilled chicken Caesar salad was awful. Instead of a grilled piece of REAL chicken, the slab on the salad seemed like chicken meat that was chopped, pressed, overly seasoned and smashed into a form resembling a chicken breast. Very mushy and definitely not real, fresh chicken. Threw it away. The hot dog was also inedible. Rubbery, tasteless and definitely not up to the standards Dick Portillo worked his life to achieve. Very sad. read more

I absolutely love portillos! My go to is the Italian beef with mozz dipped. But my order a few days ago was not what I ordered. My bread was not dipped :( and the size of my sandwich was much smaller than ive ever seen. I'm not sure what happened to the other part of my bread and meat. I was really disappointed. The chicken strips were great and the bacon cheeseburger was flame!!! The chili dog was great as ever! N the cheese fries are always great! I gave 3 stars solely because of my Italian beef. I don't like my bread dry. I love it dipped. read more

Orders are ALWAYS WRONG, items are ALWAYS MISSING. Plus, they ADD FRAUDULENT TIPS to orders, claiming "the computer did it" - the last three times this happened, but the last time, it was way overboard- They gave me my total but tagged on 7 or 8 bucks without telling me. That's nothing but fraud. I dismissed it the first couple times but I'm done with this place now- not worth it. read more

Excellent service. I did an online order and went through the drive thru. It didn't take long to wait, however they offered me a free piece of cake to make up for the wait. I kindly declined as I don't like sweets, but it was really generous of them! The burger was well done, just the way I like it. Cheese fries always good. The Maxwell Street Polish was huge, no complaints here. However, the grilled onions felt a little overcooked to my taste. Overall, very good food as always. read more