1. Portables Unlimited

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Nanuet, NY

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Portables Unlimited

1.0 (1 review)

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9 years ago

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People searched for Mobile Phones 676 times last month within 15 miles of this business.

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T-Mobile

T-Mobile

2.4(8 reviews)
0.2 mi
Virtual estimates
Shipping

I was assisted by Sheldon with purchasing my son his first iPad and adding a new line I had a ton…read moreof questions and received amazing service. He was patient and informative. Excellent sales rep.

Beware of misleading sales practices at the Spring Valley, NY store…read more My husband and I have business accounts and recently visited this location to upgrade our phones. We were assisted by a sales representative named Onasis, who strongly recommended an expensive Zagg Pro Max screen protector. He explicitly stated that it was high-tech, shatterproof, and would not crack or break. To convince us, he demonstrated by slamming his own phone onto the store floor, claiming this proved the product's durability. Based on this demonstration and his assurances, we purchased the screen protectors. Unfortunately, within about a week, both of our screens developed cracks and shattering--something we have never experienced so quickly with other screen protectors we've used over the years. We contacted the store and requested to speak with a supervisor. The person who answered immediately claimed to be the supervisor, identifying himself as Eric. He was dismissive, showed no concern, and repeatedly insisted that the sales representative had not misrepresented the product. Notably, he sounded very similar to the original sales rep (Onasis), which raised concerns about whether we were actually speaking with a legitimate supervisor. We intend to pursue this matter further to confirm proper management involvement and to ensure that sales staff receive ethical training. Customers should not be given false or exaggerated claims simply to secure a commission-driven sale. Advise I've received...never buy costly accessories from Tmobile go elsewhere for cheaper prices. The accessories will be either the same quality or a better quality...sometimes way better!

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Portables Unlimited - mobilephones - Updated November 2026

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