I had a very disappointing customer service experience at the Grand Prairie location…read more I attempted to return a few seasonal items due to better pricing at another store. While there, I noticed the newly discounted price was even more attractive so I decided to repurchase. As a Perk member, I understand the store promotes benefits such as hassle-free returns and no questions asked. In the past, I have never experienced any issues with returns or repurchasing items at adjusted pricing. But on this visit, the store manager, Cassandra, refused to honor the store policy stating that we do not do price matching and that I cannot return items and repurchase them. First, I never asked for price adjustment; I simply stated that I was returning them and then repurchasing them and buying more of the same items. I reference the return policy which was right on the counter and ironically, she stated that was not applicable to me. I asked her to please call her manager over. She left and came back after a few minutes with the store director, Lory, who agreed with her. I asked both managers to clearly explain how my return fell outside of policy guidelines, especially since I had my receipt and was well within the return window (less than 30 days; as a perk member you actually receive additional 30 days to return). Initially, they declined to assist. It was only after I asked how to escalate the matter that the director agreed to proceed, noting that the transaction required manual input because the system would not automatically recognize it. They even had the nerve to question why I was returning to this store vs going back to the store of purchase, which was located in Oklahoma (not sure why in heck this was a concern but truly showed me their ignorance). The overall interaction felt unnecessarily confrontational and inconsistent with the customer-friendly policies the store advertises. I left feeling frustrated and disappointed by the lack of professionalism and clarity. Based on this experience, I cannot recommend this location. I guess the term "the customer is always right" has been tossed out the window. I'm afraid to even question what happened to common sense? I wish there was an option for a "No Star" rating because they surely earned it with this one!

Stopped here for some Christmas ornaments and this place was VERY picked over. I was not expecting…read morethe space to look that way just a few weeks out from Christmas and on a weekend. We found a couple ornaments but nothing close to what we were hoping for, and staff was scarce on the floor. Not sure if this is representative of the store or the season, but I won't be back until the holidays are over.

I love that IKEA has parking for families and a play space for them as well so we can focus on what…read morewe need to. I love coming in here because I feel they value families and care about us. I also love that I can get quality products without spending a lot of money. Their employees are typically pleasant, and the ones in the restaurant are always so nice. I appreciate the value of the products in store, I feel like I get what I need at a great price.

They don't care about adequately staffing this location. It should probably just close down. The…read morebistro is always closed. Closed on my last 14 visits to this location. They don't care about you. They don't even open to provide for you. This location should just close.

Always a good selection of self care, decor, drinks, & snacks. I go here often for gifts or just to…read morebrowse, but there is always something I find to take home. I enjoy the section that has all the minis, gives you an opportunity to buy something you may want to try but don't necessarily need a large quantity or portion of. Pistachio biscotti, yummy! I do feel like staff on the sales floor are hit & miss, often we pass by them but we don't really get much of an acknowledgement. None most of the times. The staff at checkout are friendly for the most part. The place seems clean & well organized everytime. Prices are a bit higher, but as expected with it being "World Market" that offers items from around the world.

Such a great store full of so many fun things from decor to food to furniture. And their Dubai…read morechocolate was so yummy. Definitely coming back to do more exploring and.... shopping!!

I have purchased three items dining table with chair, couch and tv stand this month of June I was…read morevery pleased with one of your staff Susan every time I come in store I always look for her she is very nice kind and very helpful thank you Susan for making all my purchases easy one. I would recommend this store to all my friends and family. Susan needs to elevate to the next level at you store .

Came here to purchase a bed frame and since I already knew what I wanted the process went seamless!…read moreI selected my product, made the purchase, and set up delivery for a later date. This location is fairly large with an outlet center, play area for children, and coffee bar. The employees were helpful and didn't hound me as I was looking at other items. I look forward to receive my order and will update regarding that experience.

This Morning we went to your Grand Prairie store location & Disappointed on, your false advertising…read moreon ; In addition to our everyday smart pricing which offers top-quality products at a low price, we will beat competitor prices by 10% The manager told us he would price match but no additional discount as to this doesn't apply because you wouldn't be making money-- Disappointed !

Tons of stuff at good prices. Went in to look at vanities and was surprised at some other items…read morethey had. Definitely worth checking out.

This morning my husband and I went to Hobby Lobby in Grand Prairie Tx on Hwy 161. We was looking to…read morepurchase pictures frames taken them with us. When we entered the department in frames a male and female worker was in department never did once acknowledge nor ask us to be helped as we continue to look around and made several eye contact as we were repeatedly ignored. Finally I rung bell after they both walked away. A male came with an attitude as if we bothered him ask what you want. I said I want to be helped. I expressed that I sent many years in management and sales and found their lack of concern unexceptable. Especially when we are there to make purchases. His name tag said Daniel. Their was frustration on both our part however I felt right to have that sense of frustration due to being totally ignored. He did try to help as we moved on to why we were there. I asked if sale on frames. He said sale was off and didn't know when corporate would have another said could be maybe 2 weeks. We said will just check periodically. As we headed back to front if store near exit of store I asked a employee person at register when will sale be back. She said sale on now started today April 13, 2026 said on all week. Told her what happened she said he should've know that. We decided not to go back to picture frame department to purchase due to the false information. We didn't want to purchase anything at Hobby Loby after being told false information. Oh by the way did I mention we are an elderly Black couple. This sure looks like discrimination based on our past experiences with racism. I will definitely be looking into spreading my experiences throughout the Dallas and Grand Prairie Tx area. I have been a customer for decades and only at this store location 1 other time which the sale person was super very friendly informative and helped me make perfect choice for the picture I brought to frame. This 2nd visit with my husband was unexceptable. He vowed to never go back. I agreed. Maybe Home Goods will have a better experience and customer service skills when spending your money and tax dollars. Hope this is addressed with the proper attention. Hobby Lobby need better customer service workshop. The customer is always right THE 1st thing learned with sales. I will know to share my expertise. Feel free to contact me. Have a blessed and safe day

I was tasked with ordering office furniture and designing my office. I started to stress and panic…read morebecause this is not my area of expertise, however I called CHC Design Group. Jessica was awesome to talk with about what I needed for my office. She made great recommendations and gave me options that fit my needs. It was very helpful to talk it through with someone experienced like Jessica and her team. They were very professional and made my office look amazing! As we all know how the delivery of furniture could take a long time, however Jessica made it happen faster than I expected. I highly recommend CHC Design Group for ordering office furniture and giving your office a complete makeover.

Great service, great products!…read more I reached out to the Owner of Captivating Home Collection after seeing a living room coffee table she posted online. I knew the table would be a great addition to my living room, which I was redesigning at the time. She responded almost immediately to my initial inquiry and provided specs and details about the piece in order to help me make my decision. I purchased both an end table and the coffee table, which both arrived within 3 business days of placing the order! Both pieces were very easy to assemble with simple instructions. In addition to the tables, the Owner took the time to understand what vision I had for my re-design. After sharing a few images from my Pinterest board and photos of my living room, she went to work by recommending pieces that fit the design scheme. I fell in love with a wood and white oversized mirror that fit the design perfectly. I purchased two mirrors and upon arrival, noticed the mirrors were heavy, high quality materials that were worth the minimal investment. The pieces that I have purchased from CHC are gorgeous and high quality and the customer service is unmatched. The owner takes the time to understand what you're looking for and will make recommendations from her vast catalog of products.. I will definitely buy from CHC again!

I have tried to go several times now. Left work early to go there to try and buy or order a sofa…read more Just had the gate shut on my partner and myself over a half hour before closing. No one answered my calls. No one answered the bell. Not sure what's up with this place, but the positive reviews all seem to be from before 2021. I won't be wasting anymore time.

NORMA AND EVAN ARE AMAZING TO WORK WITH! After visiting lot…read moreof high end furniture stores in Dallas, we decided to go there and check our their store. My first impression was Norma is passionate and knows her stuff. I didn't feel like she just wanted to make a sale. Norma and her husband spend two whole days with us after coming to our house and measuring everything to make sure we get what we want. We finally got all of our house furnished with their help! It feels magical! My family loves the outcome. Even my 5 years old can't stop talking about how beautiful our house is! You get high end furniture paying half of the price compare to lot of other furniture stores in Dallas.