UPDATE: I changed my original 1-star rating to 3 stars because I believe it is important to…read moreacknowledge how a business responds when something goes wrong. Lindsay, the owner, personally contacted me, listened to my experience, sincerely apologized for how I was treated, and provided me a full refund. She also told me to contact her directly if I ever experience another issue. Lindsay shared that she plans to conduct additional training with her team, which I greatly appreciate. My concerns about the conduct I experienced from the manager and district manager remain, as I did not feel their behavior reflected the professionalism or customer-service leadership I would expect from individuals in those positions. Ultimately, time will tell whether the additional training results in meaningful change, but I sincerely hope it ensures that no customer has an experience like mine again. I appreciate Lindsay for taking my concerns seriously and helping restore some of my confidence in Buff City Soap. August 23, 2026 Experience I have shopped at this Buff City Soap location numerous times and have purchased many products here, which makes my experience this weekend particularly disappointing. On Saturday evening, my 16-year-old son and 20-year-old daughter brought eight of my Buff City Soap containers to this location to be refilled. A store employee accepted the containers and instructed them to leave a sticky note with my name and phone number, which they did. When I returned Sunday at approximately 2:30 p.m. to pick up and pay for my refills, I was told that I was required to have been physically present when the containers were dropped off. I was confused because an employee had accepted all eight containers from my children the previous evening and specifically told them to leave my contact information. I also did not see a posted policy explaining this requirement. Instead of simply answering my questions and explaining the policy professionally, the interaction escalated unnecessarily. I was not greeted when I entered the store, and the interaction at the refill counter was dismissive and unwelcoming. When I asked to speak with the owner for clarification, I was told that I could not. I was also told that if I continued asking questions, my containers would not be refilled. Most concerning, the individual who identified himself as the district manager stated that he would contact someone to have me escorted from the store. I left feeling humiliated, disrespected, and unwelcome. As a Black woman, the way I was treated and how quickly the situation escalated left me seriously concerned that I was being treated differently. I have been a repeat paying customer of this location and was simply asking for clarification about a policy that appeared inconsistent with what my children had been told the previous evening. My husband later went to the store to ask management why I had been treated this way. The account provided to him included information and characterizations that did not accurately reflect my experience. I have submitted a formal complaint to Buff City Soap corporate and requested that the incident be investigated, including review of any available surveillance footage and clarification of the company's actual refill policy. I did not expect special treatment. I expected professionalism, courtesy, and the ability to respectfully ask questions without being threatened with refusal of service or removal from the store. I sincerely hope Buff City Soap corporate and the franchise owner take this experience seriously.

I love it here is all I can say ! The staff, the endless options, the pure ingredients, the…read morecleanliness of this location need I go on!?? I haven't had a bad product this far and I feel like it gets the clothes clean. The liquid soap is for sure one of my favorites

Holy cow I love this store! I went into Sephora - for the first time - with several items on a list…read moreI needed to buy. Sasha stepped up to help me with all of my items, suggesting some alternatives to ones they didn't carry, providing her opinion on some of the things I was going to buy and helping me find the best brush set. I was blow away by her kindness and helpfulness. She was incredible and really made my day! I'll be back to this location again when I need to purchase makeup again!

Aveli was amazing!!! it was late and she was the only associate there and it was busy but she…read morestayed calm took care of me and all the customers Recommended some amazing products!!

Ok. So, this morning I was complaining to my physician assistant that I couldn't find a cute hair…read moreclip...I even go to the large beauty supply stores and can't find anything I like. She told me about Jenny Beauty Supply. She even gave me the address. So I pull up and see burglar bars on the windows and doors...but it's open...I'm not leaving, 'cuz I'm no quitter. I'll tell you what, I like this place!! It's wall to wall wigs, hair pieces, hair products, makeup, earrings/nose rings/eyebrow hoops, eyelashes, head gear, sparkly metal hand bags, masks, hair color, hair extensions, flip flops, do rags, nail polish, sexy underwear, and slippers. I'm pretty sure I'm missing a lot of things! If you use anything I just listed, you'll want to stop in. Give yourself about 30-45 minutes to walk through the aisles -- there is a lot of everything. I found some cute hair clips and they cost waaaaay less than the large beauty supply stores. I also bought some lashes and lash glue (can't wait to test them out!). I'll definitely be back to visit.

Funny how things don't change-…read more So I was looking for a specific brand of hair- Remi gold- that I heard only Jenny's carried. I went to several Jenny's locations for this hair, and when I put this location in- it was close by. It didn't really dawn on me until I got into the parking lot that I had been here before..... Just curious to see if there was improvement, I went in. Nothing has changed. This time, it was WORSE. Blatantly getting ignored - I approached the counter, and was looking at hair BEHIND the counter- hair I can't access myself because employees would have to get it down. I stood and waited 30-40 seconds. Nothing. Walked closer to the center, closer to her. Nothing. She never stopped what she was doing at the counter to assist. I stood IN FRONT OF HER. And I STILL had to address her first. So I did and asked "WHY is it that yall don't speak when we come in?" And she said "You need some help?" I just stared at her... it was my turn to ignore. Then I walked out without a word. My review still stands and I won't be going to this dirty, crammed location again. I'll remember it this time! Jenny's on Meadowbrook!!!

Very nice helpful employees . I'm pleased with every ever thing I buy. Absolutely wonderfulread more

Like many other thrift stores. They are a rip off. They take your best items and want to give you…read morepennies and resale for 400% markup. I rather donate my items to a non profit organization. I learned my lesson.

I've shopped at numerous beauty supply locations and this is absolutely the best beauty supply…read morestore! The manager, Amber is a true professional. As a beauty pro myself, I appreciate her her attention to detail and the fact she knows what I'm looking for when I visit her store in Mansfield, Tx. Amber manages it with excellence. She is very personable with all customers and makes sure that her staff is too. With her knowledge and expertise, you will not just pick up some supplies, you will have a great shopping experience! Come and see! I highly recommend it to anyone. Whether you're working from home, hanging out, or you're social media savvy, your hair, skin and nails will be epic!

I love this store! If I could give it 10 stars I would. As soon as I walked in I was greated by the…read moreladies working and if I needed help which i did(hair correction). They looked at my hair and knew exactly what I needed. 5 stars for customer service 5 stars for knowing the product. 5stars for how clean the store was. The cleanest Sally's I have ever walked into. Went in feeling awful about how I looked. Got what was recommended went home followed the ladies recommendations and went back that afternoon to show them it worked and was greeted by name. Will be my go to place from now.

Because of the great reviews I decided to go to the Ft Worth - Gran Plaza location, they were…read moreclosed on a Saturday afternoon.. I got there around 2:30..closed with a handwritten sign saying "on break be back soon"..cool..i went to walk around for almost an hour, ate and everything, came back close to 3:15 still closed...with the hours of operation printed in front of the gate..saying they should be open. That sucks driving all that way for it to be closed. taking my business elsewhere not cool.

This place is a family owned business. They are always busy but have the best stuff! I am a gel…read morePolish person and they have EVERY color you can imagine. If they don't let them know! They have all the supplies needed for doing nails. Gels, powders, foils, transfers, rhinestones, and all the tools. It is a place you can get everything you need from. They are also so friendly. I've been shopping with them for over 2 years and they are fantastic!

Went in for some pre-holiday shopping. The place had a good amount of customers but the registers…read morewere running smooth getting everyone out in a timely manner. Only beef is the amount of products tucked in every nook and cranny hiding the products behind the others. Just too many items on the floor. Ended up grabbing a coke out of the cooler and checking out. Thanks guys!

I've come here a couple of times and love the presentation of the store. The staff appear to leave…read moreyou on your own to shop and if you need them you can usually spot them around the store. The experience would be better if they acknowledged you when you enter or leave the store. Recently coming here my friend and I found some great Christmas decorations/miscellaneous items for a reasonable price. At five below you usually get what you pay for, so keep that in mind. However I've been pleased with all the items I've gotten from here, I recommend their board/card games, skincare products and small home decor items.

JJ's is my favorite beauty supply. I drive all the way to that side of town just for them. The…read moreemployees are always sweet and helpful. They're much cheaper than other places. I'd rather not go anywhere else. You even get points for money towards your next purchase!

Clean super organized amazing selection, but no one there to really offer recommendations and I use…read moreYouTube for ideas so I go into the beauty supply store #buylocal expecting to have a consultant essentially. The beauty supply wasn't quite like that:( I only bought beads, braid trinkets, and a crotchet needle. But I don't like wasting time so eBay and Amazon for my extension fix because outside of B Polished in Arlington who has the worst braiding hair brands but best natural hair care lines... I just cannot do it.