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Grand Prairie, TX

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Hobby Lobby

1.0 (2 reviews)
Open • 9:00 am - 8:00 pm

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7 days ago

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6 months ago

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At Home - Another view of the sleek and stylish console table from the Honeybloom Hazel series, showcasing its versatility and modern d...

At Home

2.7(41 reviews)
1.8 mi
•$$

Ok selection. Found what I was looking for and there was a great discount. The employees were also…read morehelpful.

I had a very disappointing customer service experience at the Grand Prairie location…read more I attempted to return a few seasonal items due to better pricing at another store. While there, I noticed the newly discounted price was even more attractive so I decided to repurchase. As a Perk member, I understand the store promotes benefits such as hassle-free returns and no questions asked. In the past, I have never experienced any issues with returns or repurchasing items at adjusted pricing. But on this visit, the store manager, Cassandra, refused to honor the store policy stating that we do not do price matching and that I cannot return items and repurchase them. First, I never asked for price adjustment; I simply stated that I was returning them and then repurchasing them and buying more of the same items. I reference the return policy which was right on the counter and ironically, she stated that was not applicable to me. I asked her to please call her manager over. She left and came back after a few minutes with the store director, Lory, who agreed with her. I asked both managers to clearly explain how my return fell outside of policy guidelines, especially since I had my receipt and was well within the return window (less than 30 days; as a perk member you actually receive additional 30 days to return). Initially, they declined to assist. It was only after I asked how to escalate the matter that the director agreed to proceed, noting that the transaction required manual input because the system would not automatically recognize it. They even had the nerve to question why I was returning to this store vs going back to the store of purchase, which was located in Oklahoma (not sure why in heck this was a concern but truly showed me their ignorance). The overall interaction felt unnecessarily confrontational and inconsistent with the customer-friendly policies the store advertises. I left feeling frustrated and disappointed by the lack of professionalism and clarity. Based on this experience, I cannot recommend this location. I guess the term "the customer is always right" has been tossed out the window. I'm afraid to even question what happened to common sense? I wish there was an option for a "No Star" rating because they surely earned it with this one!

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At Home - Colorful outdoor patio cushions arranged neatly on a wicker chair, creating a cozy and inviting outdoor seating area.

Colorful outdoor patio cushions arranged neatly on a wicker chair, creating a cozy and inviting outdoor seating area.

At Home - A stackable teal sling patio chair, perfect for outdoor lounging or dining with its comfortable design and vibrant color.

A stackable teal sling patio chair, perfect for outdoor lounging or dining with its comfortable design and vibrant color.

At Home - A set of modern outdoor patio chairs placed on a wooden deck, overlooking a lush garden, ideal for relaxing and enjoying the ...

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A set of modern outdoor patio chairs placed on a wooden deck, overlooking a lush garden, ideal for relaxing and enjoying the ...

Captivating Home Collection - #CHCLLC has a great collection of accent tables! Email us at captivatinghomecollection@gmail.com to order!

Captivating Home Collection

5.0(3 reviews)
1.1 mi

I was tasked with ordering office furniture and designing my office. I started to stress and panic…read morebecause this is not my area of expertise, however I called CHC Design Group. Jessica was awesome to talk with about what I needed for my office. She made great recommendations and gave me options that fit my needs. It was very helpful to talk it through with someone experienced like Jessica and her team. They were very professional and made my office look amazing! As we all know how the delivery of furniture could take a long time, however Jessica made it happen faster than I expected. I highly recommend CHC Design Group for ordering office furniture and giving your office a complete makeover.

Great service, great products!…read more I reached out to the Owner of Captivating Home Collection after seeing a living room coffee table she posted online. I knew the table would be a great addition to my living room, which I was redesigning at the time. She responded almost immediately to my initial inquiry and provided specs and details about the piece in order to help me make my decision. I purchased both an end table and the coffee table, which both arrived within 3 business days of placing the order! Both pieces were very easy to assemble with simple instructions. In addition to the tables, the Owner took the time to understand what vision I had for my re-design. After sharing a few images from my Pinterest board and photos of my living room, she went to work by recommending pieces that fit the design scheme. I fell in love with a wood and white oversized mirror that fit the design perfectly. I purchased two mirrors and upon arrival, noticed the mirrors were heavy, high quality materials that were worth the minimal investment. The pieces that I have purchased from CHC are gorgeous and high quality and the customer service is unmatched. The owner takes the time to understand what you're looking for and will make recommendations from her vast catalog of products.. I will definitely buy from CHC again!

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Captivating Home Collection - This is one of the new #CHCLLC items. Email captivatinghomecollection@gmail.com to order it today! All items come with free US shipping.

This is one of the new #CHCLLC items. Email captivatinghomecollection@gmail.com to order it today! All items come with free US shipping.

Captivating Home Collection - This is one of the new #CHCLLC items. Email captivatinghomecollection@gmail.com to order it today! All items come with free US shipping.

This is one of the new #CHCLLC items. Email captivatinghomecollection@gmail.com to order it today! All items come with free US shipping.

Captivating Home Collection - This is one of the new #CHCLLC items. Email captivatinghomecollection@gmail.com to order it today! All items come with free US shipping.

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This is one of the new #CHCLLC items. Email captivatinghomecollection@gmail.com to order it today! All items come with free US shipping.

Hobby Lobby - homedecor - Updated October 2026

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