This morning my husband and I went to Hobby Lobby in Grand Prairie Tx on Hwy 161. We was looking to purchase pictures frames taken them with us. When we entered the department in frames a male and female worker was in department never did once acknowledge nor ask us to be helped as we continue to look around and made several eye contact as we were repeatedly ignored. Finally I rung bell after they both walked away. A male came with an attitude as if we bothered him ask what you want. I said I want to be helped. I expressed that I sent many years in management and sales and found their lack of concern unexceptable. Especially when we are there to make purchases. His name tag said Daniel. Their was frustration on both our part however I felt right to have that sense of frustration due to being totally ignored. He did try to help as we moved on to why we were there. I asked if sale on frames. He said sale was off and didn't know when corporate would have another said could be maybe 2 weeks. We said will just check periodically. As we headed back to front if store near exit of store I asked a employee person at register when will sale be back. She said sale on now started today April 13, 2026 said on all week. Told her what happened she said he should've know that. We decided not to go back to picture frame department to purchase due to the false information. We didn't want to purchase anything at Hobby Loby after being told false information. Oh by the way did I mention we are an elderly Black couple. This sure looks like discrimination based on our past experiences with racism. I will definitely be looking into spreading my experiences throughout the Dallas and Grand Prairie Tx area. I have been a customer for decades and only at this store location 1 other time which the sale person was super very friendly informative and helped me make perfect choice for the picture I brought to frame. This 2nd visit with my husband was unexceptable. He vowed to never go back. I agreed. Maybe Home Goods will have a better experience and customer service skills when spending your money and tax dollars. Hope this is addressed with the proper attention. Hobby Lobby need better customer service workshop. The customer is always right THE 1st thing learned with sales. I will know to share my expertise. Feel free to contact me. Have a blessed and safe day read more