Keep your wits about you. While the fish and chips are decent enough (albeit very overpriced), there's something off with the wait staff. Our first indication was when my dining partner and I were discussing which plate to share, the server made a forceful suggestion on which type of fish to order (haddock over cod). I usually am quite appreciative of recommendations, and we agreed on the haddock.
But the body language and manner in which the server firmly insisted on this choice was .. odd. Turns out our gut feeling - that something here was amiss - was accurate, and was a foreshadow of our entire dining experience.
When we placed the order - a regular haddock plate and some mushy peas to share - then she insisted that because we were going to share the haddock, we were REQUIRED to get the Large size, not the regular size, because of the size of the fish pieces. We honestly didn't care if we had to cut a piece in half to share, so my dining partner asked repeatedly where The Rule requiring a large was stated on the menu, and there is zero indication of this rule. (Later we came to understand her insistence of a larger order had ulterior motives.)
We finally gave up arguing with her and agreed to order the Large. Annoyingly, sure enough it was far too much food for us.
Then when it was time to check out, she came to the table acting very cagey, holding the credit card machine at an awkward angle, urging us to tap our card quickly without letting us see the screen to verify the amount of the charge.
Meanwhile, my dining partner reviewed the paper receipt we'd been handed, and she saw that an optional service charge had been added into the total. This is very unusual. Tips aren't required in the UK, so that was .. annoying.
We insisted on seeing the credit card screen, and the server ignored me. I ended up having to physically tilt it down in her hands and peer over the screen to see the amount. Sure enough she was charging us for the "optional" service charge and trying to not let us see it.
We asked several times to have it adjusted, and she kept ignoring us, telling us to pay. She finally went to get a supervisor.
Lest you think our server's behavior was a one-off experience, the supervisor continued the campaign.
The supervisor proceeded to also argue with us and tell us that the optional charge was standard practice, everybody always pays it, it's expected / usual / normal etc, which is all utter BS. UK tipping culture is vastly different from how it's handled in the US; in the UK, tipping is for rare occasions. The manipulative, pushy, and deceitful behavior of the wait staff certainly did not warrant any tip. And now we understood our server's stubbornly manipulative behavior throughout our dining experience: her sneaky self-generated "bonus" depended on the check size.
After repeating ourselves several times, we finally got her to understand we did not want to pay it.
In retrospect we should have just left after the first manipulative interaction. There are plenty of other fish and chips places in London with amazing service.
Poppie's was tasty, but there is something systemically wrong with how the waitstaff treat customers. Perhaps it's turned into a tourist trap.
Avoid. read more