We had a horrible experience here! My wife and I were in the area having dinner yesterday and passed bye Popey's. We saw the good reviews and decided to stop in after dinner for an ice cream. While we waited in line to place our order I checked in on Yelp and was pleasantly surprised to see that there was a 10% off coupon. In fact, the coupon was in appreciation for first time customers. Unfortunately, that's all the appreciation we received and Popey's had nothing to do with it apparently. We were waiting behind an elderly gentleman who received his order but was standing at the counter while he was putting his change into his wallet. The young lady at the counter, ready to take our order, just stood there. I was not sure if she was still helping the elderly gentleman or ready to take my order. She finally moved to the side, into my view, and again, just stood there. I was waiting for her to say, "Welcome to Popey's, can I help you?" but all I got was a robotic stare. Was she still helping the elderly gentleman? Was she ready to help us? Who knows. I, the customer, had to ask if she was ready to take my order. We ordered a sundae with chocolate chip ice cream, hot fudge, peanut butter sauce, whip cream and a cherry. The young lady , without a please or thank you, promptly made our sundae and before she began ringing our order up I presented the 10% off Yelp coupon to her. She looked at my phone with a blank stare and said that she had never seen the coupon before and didn't think Popey's could accept it. Huh? You don't know what it is and you can't accept it? First, we are talking about .60 cents off and secondly, what do you think, Yelp just posts coupons for businesses without their permission? Um, no! So, now the young lady, not knowing how to handle this situation because .60 cents is a huge hurdle to over come with the register, has to walk over to the other side of the restaurant to consult with a manager. The young lady comes back over to me and says that they can't accept the coupon! Wow! At this point Popey's has completely embarrassed us in front of other customers who are clearly talking about us. I said to the young lady that I couldn't believe I was getting hassled over .60 cents and that I would have to include, in my review, that they would not honor THEIR coupon on Yelp. I have never, in all my reviews, had to resort to this but it's the point of the matter and the fact that, we, the customers, were being embarrassed because of Popey's ignorance. Now the young lady goes back to the manager and the manager comes over. The manager, the young lady, and a young man behind the counter all had to tell me, several times, that they know nothing about the Yelp coupon. Guess what? I DON"T CARE! It's not the customers problem! It's Popey's problem! The manage, with great hesitation, issued me the whopping .60 cent discount. Does it end there? No, the young lady asks me to include it in my review to let everyone know they won't honor the coupon! Are you kidding me? I have to do Popey's job? How about I get behind the counter and scoop ice cream too while I'm at it? The coupon should have been immediately accepted without punishing and embarrassing the customer regardless of whether Popey's knew about it or not. Why? Because IT"S NOT THE CUSTOMERS PROBLEM! It's the business's problem. Instead of taking the opportunity to welcome a first time customer, a Yelper at that, the opportunity was blown. As far as the ice cream goes it was nothing special. The whip cream was watery, the hot fudge was cold fudge, and the peanut butter sauce had a grainy consistency. I saw people eating hamburgers and fries but it didn't look like anything special and the fries were clearly frozen. I wouldn't come back here.
If you read this review and feel the need to write to me to complain and whine about my review because you love the place and the food, don't bother. You see, the management/owners don't care about my review so why should you? Instead, just write a good review. I certainly don't care and won't write to you to tell you how wrong you are. read more