Worst service ever. Drive up to the window and told l, just one minute. Five minutes later I say, help. Just another minute . 4 minutes later the woman takes my order. Then I pay. I'm told wait in the parking lot. Now I've been sitting in the parking waiting for my sandwich. 30 minutes after showing up, they hand me a sandwich. Fast food my ass. read more

This location still serves the best fried chicken and biscuits. The servers are also very friendly and helpful. However, the minus star is for charging an additional 6% food tax on top of the already 6% Maryland tax. A lot of places are asking you if you want the receipt and sometimes I used to say no. Because it's just another piece of paper I thought to save from the environment. But I'm beginning to get it printed because I'm finding out that some places are charging additional taxes. Plus occasionally I give tips on them charging me these additional taxes. Be informed of what places are charging you if it matters to you. read more

Maybe the hype wore off! I don't know but this was only my second time trying this infamous chicken sandwich and it was just ok to be honest. The first time I tried it, I loved it. Today I was craving the sandwich and went through drive-thru. It was very slow considering there were literally a few cars ahead of me. I ordered the spicy sandwich but I'm not sure if I got the classic by mistake because that thing was bland with no hint of spiciness. I still don't see why folks were waiting hours for this sandwich. I waited 10 minutes and that was enough. Ehhh! Not in a hurry to get it anytime soon. I swore it tasted better before. read more

Popeyes Louisiana Kitchen - Long drive-thru line! - Fast Food Near Me - Adelphi, Maryland

food it's good specially the fries and the chicken is quite crispy. parking it's very easy to find.

Stopped here on the way out of town from a Maryland game. I have had their chicken sandwich before at another location but was in the mood for a late dinner and stopped here. Staff is pretty mediocre and not willing to talk or even smile. Chicken sandwich is good enough - but overall it's just ok - hence the 3 read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Adelphi, Maryland

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First and foremost they are taking Covid precautions seriously, at least via drive through. I haven't gone inside so I can't speak on that. There are no hand to hand interactions. You put your debit card in a cup, and your food and drinks are handed out to you via tray. The staff is wearing masks and gloves. As someone who is high risk at the moment I can appreciate all of this. The times I've come my food has been hot and my order correct. I mean what more can you ask for? I haven't tried the chicken sandwich yet, but I did try their Cajun flounder fish sandwich... and let me tell you something... DELICIOUS. Sometimes they can be a little stingy with the sauces but I just ask for more. Here's an insiders tip, put hot sauce in your red beans, honey on your biscuit and get extra tarter sauce for your fish sandwich or sweet heat sauce for your chicken. Love that chicken at Popeyes! read more

Bring it my first time in a Popeyes, this very well may have been the best one out there to stop. Very clean and looked booming for ten at night on a Monday. The manager on duty was supervising and buzzing around making sure things were right. Of course I got the chicken sandwich and I was indecisive for the first time on what else to get. I opted for Mac and cheese not knowing fries came with. The sandwich rocked as well as the fries. This is the first fountain soda apparatus that had the old style options but also Coke Zero. New to me. Although it didn't taste right. The bathroom was off? The door was damaged. Other than that all good experience. read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Adelphi, Maryland

This is our go to location when I go into my second office. They've recently renovated the inside and it looks more modern/clean. I'm not sure why the tables that are permanently into the floor are so close together, but the dining area has never been near full when I've been. Staff is always really nice, and the food comes up fast. Bathrooms are located in a separate hallway near the entrance and were clean the last time I went. Always look for coupons to use in the app if you go because the regular prices at Popeye's are outrageous lately. read more

Genuinely the food is fine, long wait times for blackened chicken orders. Rude staff. Attitude filled and I understand they cab be busy but getting snappy with a customers because they ask for a side order is quite concerning. Not to mention I've gone through the drive-thru, simply asked for a side of pickles if possible, charged it as a Donation (whatever, I'm past that now) but as I drove off they called me "crazy"; nonetheless decent food, okay wait time just don't come during a lunch rush if you want to be in & out. Rude staff. read more

Don't order mobile order yall. If you want your food fast you're better off ordering in person. They act like it's killing them to make my order every time I order online. I'm still waiting and it's been almost 18 minutes and I'm watching other people just come and go. Just praying its hot and tastes like regular Popeyes at this point read more

I had a great day today and the only way to end it good is to have some popeye's fried chicken. I went to one location near my house but they were closed so I decided to drive up a little further just to have some popeye's chicken. The parking lot was big, they do have a small private parking spaces with in the vicinity, drive though is also available in this location which I consider a bonus. It was pretty late so it was dead not many people were in there but I can tell that it has been crowded earlier, it was nice and chill, the decor was so elegant and a smell of popeye's was in the air. I waited a good 10 minutes before anyone noticed me Cuz there was only one worker a helper and a drive through operator. The order was taken very rapidly after I was asked to step up and order, I was out in less than 5 minutes of ordering, the chicken were so delicious and juicy the biscuits however was kinda old, but I dont mine, I was late so I'd appreciated the fact they have something left. We all enjoyed my meals mucho. read more

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I've always loved this spot.. but I just got my 4 piece usually they would put my fries to the side or in a separate box.. they stuff the chicken on top of the fries and everything together, when I open the box my shit fell out the box like wtf ? read more

Been here twice, online order both times. Both times the ticket had never even been printed, not paying any attention to online orders. Then we go in and get put in order from that time, takes 15 more minutes to simply get 2 combo sandwich and fries with drinks and a mashed potato. They never prioritized because of their mistake and they were not busy either Place is as dimly lit as a two dollar peep show in Tijuana. Never go back. read more

I ordered MILD chicken via Uber Eats and they gave me SPICY chicken and due to medical issue, I can't eat spicy food so I had to order from somewhere else. I had to throw all of the chicken away. Plus it was BURNT. read more

Popeyes Louisiana Kitchen - burnt chicken - Fast Food Near Me - Adelphi, Maryland

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I have used the drive through three times because it's the closest place to my job. First time I got a chicken tender meal with mashed potatoes. Got to work and no mashed potatoes. Second time there were no issues. Third time I ordered a 3 piece chicken meal. Get to work and only 2 pieces of chicken. I tried calling to tell them about it but nobody answered the phone. Food tasted fine but getting the order wrong with this frequency is annoying. read more

This is definitely not the best Popeyes I've ever been to. Like I'm pretty sure they want you to spend lots of money/get obese here. I ordered the 3-piece meal since obviously I'm on a diet and am trying to keep the calories to a minimum duh, and the lady was like okay 3-piece PLATTER. I was quite confused, but the lady pointed at the digital menu that only listed the 3-piece PLATTER option. Fine.....I will take the platter. Fine.....I will order 2 sides (I needed those extra carbs and fat anyways). Fine....I will pay $9 for my large Popeyes feast. The chicken was salty, and NOT CRISPY ENOUGH. Wut, you call that fried chicken!?!? It was more like soggy chicken. I obviously ordered the mashed potatoes (only 110 calories for a small how is that possible.......oh wait it's probably made of only chemicals) and then since I had to order a second side for my PLATTER, I went with the rice and beans. I probably should have just gone for the fries instead--there's nothing like some good ol' potato on potato action aka fries dipped in mashed potatoes--but a line was forming behind me so I panicked. One of my coworkers walked out with a casual, small box of 3-piece chicken and no absurdly large drink. He told me that if you paid close attention to the side screen and the flashing graphics, somewhere hidden in there was the NORMAL 3-piece meal. Cool thnx for letting me know everyone at Popeyes. Now excuse me while I go yell at my coworkers for suggesting that Popeyes was a good idea before I have to be in a bathing suit in a week. read more

Popeyes Louisiana Kitchen - Pile on the calories!!!! Spicy 3-piece and potato overload - Fast Food Near Me - Adelphi, Maryland

So I live in Columbia MD and me and my wife come all this way because of two of your employee Bellina she is such a sweet lady always working never stop moving. Always attending customers first and shamar always customer friendly I told the manager on duty tonight jayse not sure if im spelling it right how friendly her staff was and she turned out to be very customer friendly as well good job on training these nice people in being good to customers read more

Ummm from my understanding in the food industry (in which I worked in before) you supposed to have hair nets in while around the food....well on April 7th at 11:51am at this location there was at least 4 people without hair nets on and two of them was around the food... so good luck to all that eat from here you may have hair in ya food read more

I have no problems at this Popeyes ever in my life! But today was one of the most un customer service like vists I have ever experienced. The employees where rude. My whole visit trough the drive tru at the window the lady didn't say a single word to me I handed her my money and no words where said!!! Than pulling off my order was completely wrong.. I'm very disappointed!!! read more

Really quick......spent $77.00 on food. Placed order at 5:51 pm and finally received at 6:34 pm. You wouldn't believe the stories from the employees that over leaped each. They even had the nerve to try and make me take things that I didn't order so they didn't have to give we what I purchased. Be aware STAY AWAY!! I will not return!! read more

I have had it with this Popeyes location. Every time I go through the drive thru they mess up my order but I let it slide because Popeyes is delicious, but today at the drive thru the woman asked me what drink I wanted with my order 3 times and 3 times I told her coke. I get home begin enjoying my meal. I then take a sip from my drink and it was Dr. Pepper.....THIS IS THE LAST STRAW! read more

Ordered 12 piece at the drive thru. Only got 10. Missing a breast and wing. Learn to count!

Went here for a family meal a couple months ago. Prob paid over 30$, waited over 30 mins, and the food was warm at best. I think this location is better than the other one on the way home, cherry hill roads. This place sucks. THEY HAVE COUPONS ON THEIR WEBSITE. Just look for the Riggs road location. I could have gotten the family meal for 10$ less if I printed the coupon! read more

Service was excellent and fast. My food was fresh and hot. Dining room was clean. Bathrooms were clean. The peppermint with my meal was a nice touch. This was an excellent Popeyes dinner experience for me. 5 stars for sure. I will return. read more

I make a online order, when i get inside to pick i ask one of employees ( name Jenny ) is my order ready, she looked in orders and didn't tell me anything, she just left, then i ask her again how long is gonna take for my order to be ready, again she looked my order and didn't tell me anything, after 10 minutes she brings me my order and when i ask for u cup holder she told me that i need to order 4 drinks that she cannot give me a cup holder just for one cup ??? This is so unprofessional rude disrespectful and etc ??? Definitely this place needs to be avoided in the future ??? read more

The curstomer service here is still surprisingly mediocre. It's so bad, in fact, that my 5 year old made the following observation on our last visit: "Mommy, she ignored you. Why'd she ignore you? The other people don't do that." The server, Blaine (per my receipt), could really benefit from a refresher on customer service and how to acknowledge people beyond taking their money. Rude! read more

Horrible service. Normally I get cold biscuits and missing items. Why do I keep going back????

I like Popeyes but the people working here are rude as fuck! They act as if they're not getting paid to be there. I ordered through the Drive Thru today and I couldn't hear the lady taking my order because she was speaking very soft, so I asked again and instead of giving a response like any other normal person would, she literally YELLED at me not one, twice!! read more

I went through the drive through and used a coupon to purchase a 2 pc with a side and biscuit. When I recieved my order I left.. the biscuit was missing. I had to drive back to Popeyes but the drive through line was long. I went inside with my receipt and explain my biscuit was missing. The girl who I was talking to a younger girl with blue hair and tattoos on her arms then talked to the girl who gave me my order and the girl told her she didn't know about the biscuit. The younger girl with tattoos then gave me a biscuit and said "that's funny because I remember her putting the biscuit in the box". I was so insulted in front of the whole restaurant, to basically be accused of lying over a .39 cent!? (Idk how much) biscuit. I told the girl I wouldn't lie over a biscuit and that's bad customer service. She turned around and ignored me. So I said some things and left very upset. Horrible customer service Everytime I go and I never write reviews but this was ridiculous. read more

Tonight I was attracted to popeyes, but I had the worst experience going through drivetru, Ellie is a bitter and abusive bitter person, I hope to do something about it because the only thing I really wanted was to have a delicious dinner, tnanks Ellie for making her bitter for me read more

im making this review for one thing, their customer service. it's pretty awful. they are just so passive aggressive and make snarky comments and can be rude to their customers. i would give them a 1 star review but i luckily haven't had a problem with my order so far. read more

I have had luck in the past getting coupons or special deals from Popeye's. I went to the website https://www.popeyes.com/offers and signed up for a special offer. I was given (online) a four digit "code" and was instructed to give the code when I submitted my order. I went to the Popeye's on Riggs Road, and they said they knew nothing about "codes" and could only accept coupons if they were printed out and presented. So I feel cheated by the "bait and switch" tactics of the Popeye's chain and this particular outlet. My low rating reflects this experience and not my opinion about the quality of their food. read more

Worse customer service ever!! and is like they cant read what we order because I had items missing.. never again

Service sucks. When u step in it just feels so dirty. Only thing good is when the chicken is just made. But i guess that's anywhere.

Lady in there was very nice. friendly and helped me get the order exactly as i like it. Even gave me a free drink. Def going there again

I normally hate going to Popeyes on Riggs Rd. It happened to be a last minute thing. Of course I did have my order incorrect. The manager, Clarence came over to help. He's customer service was sooo awesome I have been back to Riggs road 3 more times since then. The 2nd trip back he seemed to already know me and asked would I be getting the same order. If everyone could have the customer service skills as this manager Popeye's would really be special. read more

Good and quick service , I like it, clean and friendly atmosphere. The fried chicken was good. Waiting time almost 5 . Minutes , I believe I can go and enjoy the food again. read more

Very nice restaurant in a not so nice area. Staff is friendly, and provide quick service whether it is walk-in or drive through. I love the Mon-Tue-Wed 2-pc special, lots of food and included drink for less than $5. Definitely a place you can go to every week. read more

My chicken was cold when I got home. I brought it back to the manager who exchanged it with reluctance. The chicken was not hot and the batter was peeling of which signifies the chicken has been sitting under the heat lamp. Food cost is probably high at this store. There was a lot of chicken in the window with no customers. I want be returning to this location. read more

I hope this is the Popeye's next to Shopper's in Queenstown area. I have been to 5 Popeye's in the region and this is the best one. The Staff at this Popeye's are the most friendly, quick and courteous. When I ask for Manager's special, they normally have one. No drive-thru, but from noon till 2:00 pm (at least), they are packed with customers. Saw lady finish meal and asked for more to take home. Young lady gave me extra pieces when I said I was feeding company (12 pack turned into 15 pack). She said she hooked me up. Chicken is always fresh tasting and crispy on the outside. Never any leftovers at home. read more