I ordered a toy for in-store pickup and received a confirmation email stating it was ready. When I arrived at the store, an employee named Ashley scanned the barcode on my phone, marked the item as picked up, and my account was charged. However, she then discovered the toy was missing or out of stock. Ashley and another employee, Sebastian, assured me they would contact their manager to resolve the issue and attempt to restock the item. I requested a receipt or proof that I didn't receive the toy, but they explained that all records are online, and my account incorrectly shows the item as collected. They promised the manager would reach out to me by the end of the week and provided their names for reference. Four days have passed since the incident, and I haven't heard from the manager. I tried calling the store today, but the voicemail was full. I hope to receive a call within the next three days, as I'd prefer to avoid returning to the store only to find no progress has been made. Disclaimer: Ashley and Sebastian were nice about it so not throwing any shade to them. Pretty annoying to not give me any proof of this issue.... I will be pretty annoyed if the manager does not reach out to me by end of week. Update: assistant manager called me and they got my item back in stock and I was able to get it. nothing for my inconvenience though.... yet ... read more

I just received my The Sound Series order and it's so pretty! I was so sad when it was sold out in store so I ordered online! read more

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The employees are friendly and informative about this brand. I'm new to Popmart, and was given a lot of useful information on their collections. I am hooked onto the crybaby collection and a few Molly. Things do sell out fast, so get here as early as possible if you're dying for something. read more

Pop Mart - Toy Stores Near Me - Santa Clara, California

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I'm updating my review. Went into the mall to get some amazing white chocolate matcha latte with my daughter and she wanted to step in to Popmart to have a look. It was crowded but was greeted upon walking in which was nice. We had a look around and my daughter really wanted a Labubu (of course). I didn't see any in stock so I asked one of the workers there. She was lovely. Very friendly and explained to me in detail how to actually purchase a Labubu which I greatly appreciated. It gets really crowded in there and I'm sure the workers are overwhelmed on top of making sure no one steals. It also gets so packed in there that it gets hard to move around, but that has nothing to do with the workers. They do have a decent stock of things for the most part. My daughter love it in there so as long as she's happy that's all that matters. read more

Glad to have a popmart so close to home! It is sort of hard to differentiate between a worker and a customer but from what I noticed, workers usually are dressed in black and have a little walkie talkie bit (?) attached. A few of the IPs I wanted (Inosoul, Nyota, KUBO walks of life, Picky the feast series) were out of stock so and the only available items may be limited to whatever is on display. For example, they only had the display of Nyota left when I went and would only be sold as a set. They have a few already opened items by the register. I'll definitely be back again! read more

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Pop Mart at Stevens Creek Mall is a pleasant place, but it's excessively crowded. I had to wait in line to enter the store and then again at the checkout counter. However, there are some unique items that aren't available at other Pop Mart locations. read more

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This is such a cute store! They have a variety of blind boxes available as well as bigger figurines. They have pins for around $7, blind boxes for around $15, and the larger figurines ranging from $50-$1k. The store itself is on the smaller end so it can get cramped when there's a lot of people in one section, but people move around pretty fast. The workers are also constantly restocking and putting out extra boxes so it's never empty. Definitely a great spot if you want to buy some blind boxes or collectibles! read more

The guy outside was welcoming and nice but as soon as I got to the register the guy (it says Adyen on my receipt) was so rude, unfriendly, not helpful, it just made me want to get out quickly and never want to go back. read more

Pretty neat little toy store. Lots of quality end mystery boxes. They were missing the duck hotel ones, but still plenty of great ones. If you like unique toys, then this is a great spot. read more

The employees i've met there so far were rude and disrespectful. For some reason they were being rude to people who asked about Labubus. I understand they were sold out but that's not any excuse to be rude to people who didn't understand how to purchase them online. read more

Pop mart is finally open at Valley fair! This is the store of my dreams and I'm so glad they opened one in San Jose. Came on grand opening day and the store looked so much cuter than I was expecting. They had some new collections and were fully stocked at 8pm. Pop mart has a wide variety of characters including Harry Potter if you are into that. Prices are pretty fair averaging around $15.99. Employees were very kind and constantly restocking on figures. Such a cute addition to Valley Fair. RIP my bank account... read more

Pop Mart - Grand Opening! - Toy Stores Near Me - Santa Clara, California

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I stopped off to pick up some gifts for someone who loves this store. For me...it was stepping into a world that I didn't understand but was fascinated by. This place is clearly popular and it took forever to get what I needed and leave but the recipient was happy so it was worth it. read more

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One of the newer stores in this mall when I visited in December. This place has the LARGEST selection of blind boxes I've ever seen! A wide range of brands and characters -- including Friends TV show, Minions, Harry Potter and more niche figures. Price is expensive though for each blind box. Great gift items for collectors! Staff are helpful at the counter. The shop was very crowded when I visited. So staff were busy all around the shop. read more

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Amazing selection of Labubu, Skull Panda, Crybaby and more. Go super cute stuff like The Monsters, Molly Space and many more. read more

Another horrible experience. Posted on Instagram that they had 60+ tickets for an item and somehow distributed them all within 5 min on a weekday peak dinner time. Drove 20 minutes for nothing. God forbid they update people on Instagram that they are literally OUT OF STOCK. People are probably going to keep showing up. What a disaster. Never seen such bad customer negligence before. Maybe people are camping the store or employees are sharing information ahead of time, but still--update us. Raffles would be cool, maybe hand out tickets to the people there within 30 min of the drop. Won't be buying again from this location until they figure out a way to create a positive customer experience. read more

Pop Mart is an amazing experience and very wonderful. It's very magical and everything there is amazing. It's a wonderful experience. People there are making a humougus line for labubus. People are going crazy for these little monsters. Everything is really expensive even for little character. By Lily read more

I have been here a few times and the service is always meh. Interesting store with a bunch of products or collectibles. Well this time I'm was very disappointing I asked the workers about the products and received no help whatsoever. What was crazy was the receipt says to keep it for any returns or exchanges I never left the store and my daughter wanted to change an item asked the manager and he gave me some BS excuse about messing up inventory. If he had any common sense he could have voided the transaction and reran it. Because the policy is unreasonable and no exceptions were made since the items were new and unopened we will not be coming back. If you want to pay for expensive frivolous toys and unable to exchange if unopened then stop by or I would not recommend shopping at Pop Mart. read more

It's obvious that employees are leaking release information before it's officially announced to the public. As a long-time collector of various items, I can easily recognize when insider favoritism is at play. This kind of shady practice ruins the experience for genuine collectors and needs to be addressed. read more

Super cute store. It reminds me of asian theme stores but better and cuter. A great place to checkout. read more

Pop Mart - Toy Stores Near Me - Santa Clara, California

It has lots of good items to choose from and a large selection if toys and things to collect. They all have great value as well. The service there is good and people are kind during the small conversation you have. read more

smaller pop mart location and is ofc a little pricey but super cute and fun to look at all the unique figurines! the blind box we wanted was sold out but the cashier was very nice and let us give our name and number for when it might be in stock again! read more

Pop Mart - Toy Stores Near Me - Santa Clara, California

Service was a bit lacking here. The attendants were all good if you buy stuff but not so much if you just browse around. Selection was limited. I have never seen an establishment with so many sold out signs, but kept displaying the same items for weeks. Why not take out those sold out displays & replace it with inventory you actually have, so you can make money. Instead those sold out displays linger there & turning off people. Displaying stuff you do not have does not do a store any favors. They just make customers who loves your product resent you for showing stuff you will never, ever carry again. In relation to value, there was none, since this store has no stuff to sell that customers wants to buy. They have inventory customers do not like in the hundreds, but none of the inventory customers want to get a hold of. I mean you travel 30 minutes to get to this place & they just do not have it not just in a weekend or two, but all the time, so in terms of value, this store has none. read more

As a loyal PopMart customer, I'm disappointed with the terrible service I've experienced. The products they advertise are often unavailable, and they seem to prioritize bulk buyers over individual customers. While a few staff members are friendly, most of them are unapproachable. Please value ALL sorts of customers not only the BOTS and wholesalers so we can highly recommend you guys! Thank you! read more

I went in to the store to redeem a coupon from the popmart app for $15.99 and the store wouldn't let me redeem it. They just told me that the "lucky bag drawing" was out and they didn't have any more, and didn't even try to hear anymore. I told them the coupon said $15.99 off and they said they couldn't do anything to redeem it, even when I showed the QR code. Can someone please reach out? read more

The service was mid because first of all an employee put his arm out so i couldn't enter? I didn't know why then he pointed to a line far away from the store. After i got to enter i asked an employee if they had more stock on a product and she said only for store pick up then she proceeded to say this is why we have e an app. After that my colleague tried talking to her but the woman ignored her. once we got to the checkout the lady that served me was very nice! I asked once again if they had the item she said im pretty sure that its store pickup. She said it in a nice tone not like the other one! Overall i rate it a 3/10 service. Not recommended read more

This place is a scam with the Labubu craziness. They posted the Zimomo monster right before the store opened with 42 in stock and sold out in 20 minutes on a Monday morning. To me it seems that the employees are notifying friends or family members because how was this sold out that fast when people work on Mondays and we're not aware of the release. A lot of people were upset. It seems that one person was so upset he stole the display monster. I wouldn't waste your time trying to purchase that monster from this store some funny stuff is happening within. read more

They have a good selection, I've gone broke buying Sweet Bean figurines they only take credit cards though and no cash (from the times I've visited) so just beware read more

Don't expect anything from the staff. I came here and asked if they will have a restock of labubu today or tomorrow, the staff told me to check instagram, literally 10 min after I left, a new post on their instagram said they had a restock of the exact item I asked for. I rushed back and it was sold out. This store only cares about their social media and not the customers, I'd be willing to even wait if they just told me it can't be sold till the post goes live but clearly they do not care about their customers. read more

I wanted to thank the person who I think is the manager Ken so much. He went above and beyond for me and my friend after a mishap occurred with online pick up. I was extremely distressed and worried because I would be moving away soon, and I didn't know what to do. But he went out of his way to deliver the best customer service I have ever experienced in any store I have visited. He was AMAZING 10/10! If anyone in management sees this please give him his flowers! read more

They have an amazing STAFF! I don't know why some people would talk badly about the staff in the store when they are just doing their job. I've been there a couple of times and all that I can say is that I've been treated with the enough attention that could be given to any customer. They have great costumer service and are very welcoming. If you're someone that talks badly about people that work in retail that shows that you're entitled and ungrateful for the service these people are giving you. I recommend to not go into the store and open up their items because that also shows how you're also not respecting their work. Please I do recommend to shop here and buy cute blind boxes!! They have lots of variety and you can also ASK nicely about certain collections. read more

The service was great I got the crybaby powerpuff girls collab they were so cute but I wish the had Sonny angels pls add Sonny angels they would be so cute read more

the way they restock stuff is so stupid. they keep refilling the set every time someone buys a single box - i don't get why they don't wait until it fully sells out to refill the set... i got THREE DUPLICATES, it's so annoying. i don't know what to do with these sh/ts. such a waste of money. the sign at the front says you can't return duplicates unless its in a full set. so now i'm stuck with these. i got all of these in the same transaction, so it's so annoying that they were all in the same set when you expect to not get duplicates.. read more

Pop Mart - DUPLICATES - Toy Stores Near Me - Santa Clara, California

long line but expected for grand opening. store is organized and displayed well will come back when it's less packed. read more

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Super cute store with everything nicely displayed, it was new in valley fair so me and my girlfriends decided to check it out Got two figures read more

Super easy, fun, but costly little collectors hobby. Awesome store with tons of selection and fun figures!

customer service is horrible & disorganized. when there is a drop, yall need to be more organized with your inventory. my friend went in line to wait for one of their popular products. when it was his turn to buy the item they told him "sold out", which he/we understood. when he stepped away from the register, they literally sold one to someone behind him. so he came up to them & asked "you guys still have any?". then they said "sorry we sold out"? like, do we see the problem? you guys are unorganized with your inventory & you have lied to a loyal customer. I am the type of person to understand both the customer & guest. But there are better ways to apologize to the guest. Or to avoid apologizing in the first place, communicate to your coworkers on how much you guys have left in stock. This is a ridiculously bad experience & management needs to be contacted about this asap. read more

If there was a no star, I would have given the Valley Fair Mall Pop Mart a no star. I had bought $250 worth of Skull Panda, Disney, Star Wars and Molly boxes as fun gifts for a family Xmas party. The party never happen because of a family member passing. I tried returning the items and the manager said they don't give out refunds unless the item is defective. What store do you know that doesn't give out refunds especially for a lousy $10 item. These boxes were supposed to be given out as gifts and maybe 1 or 2 persons weren't into this fad so they should have the choice to get a refund. I'm sure the manager at one time in his lifetime had to return an item he didn't like so how would you think he felt if he found out there was no refunds. People are constantly getting gifts for special occasions and they would be frustrated if they couldn't get a refund I'm sure I'm not the only person that has tried returning an item. The bottomline is buyer beware that this store basically does not have a return/refund policy.....period! Don't waste your money. read more

Very cute store! We stopped by after dinner and the whole family enjoyed checking out the different blind box varieties. My husband and I felt like a kid again haha. We bought a blind box for ourselves too along with some for the kids. read more

came by here to pick up a set for my friend and had one of the most terrible customer service experiences i have ever had in my life... i dont really care whether or not employees speak to me during the interaction but it's a different story when they choose to treat me and my gf in a pretty crappy way. we were rushed and given a pretty strong attitude. the one guy ( pretty tall, short black hair ) up front checking me out today at 5pm 9/26/2024 made me and my gf feel so stupid and overall left us in a pretty sour mood. shout out to the workers organizing the line though! esp the person with short blond hair and piercings! super sweet. super clean store and is USUALLY staffed with really sweet people read more