Okay this could be a dangerous discovery for your wallet. I found one of the Pop Mart Robo Shops in the mall and of course I had to try a blind box. I got the "Have a Good Run" series and somehow managed to pull the exact one I wanted on the first try, which honestly felt like winning the lottery. The machines are basically giant vending machines filled with blind boxes. You pick the series on the screen, pay, and the robot arm inside grabs your box and drops it into the pickup slot. Very cute concept... BUT the machine was hella slow. Like painfully slow specifically on the touch screen. It was lagging on its inputs. Still, the excitement of the blind box was fun! read more

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I am absolutely disgusted by the treatment my 15-year-old nephew and I received at the Stonestown PopMart today. We had completely left the store and were walking away when mall security stopped us. They forced us to walk all the way back into PopMart just to "point out where he left" an item that my nephew had set down on a random shelf instead of its exact spot. Once security forced us back inside, a PopMart employee (a male with purple highlights in a mullet hairstyle) immediately escalated the situation and aggressively accused us of stealing. When I called him out for making a baseless, racially motivated accusation, he doubled down on his hostility. The security guard joined in on the interrogation, asking my 15-year-old nephew, "Why would you put it there though?" It does not matter where he put it; he did not steal anything, and the item never left the premises. Misplacing an item is not a crime. It is the retail staff's job to find misplaced inventory at the end of the day, not to harass customers outside the store, force them back inside, and weaponize security to profile them. Avoid this location if you expect to be treated with basic human decency and respect. read more

Warning: There are duplicates in the boxes even if it looks like a full set. Do not gamble more than 1 box if you think you'll get two different types. Employees won't care. Disappointed there was an unhelpful employee next to us the entire time I was loudly discussing with my husband on wanting to buy a blind box because it was a full set of Spongebob Whimsical keychains in front and we should quickly purchase box by box cause it won't be a repeat. I figured if I liked 4/6 designs, I'll at least get no duplicates. My first draw was one I didn't want. Then we went back to the front and took a second box, and it was a duplicate of the same ugly design. It wasn't until we bought two and walked outside the shop that they opened the bottom cabinet and immediately restocked. I literally asked the employee who was next to us the entire time, why are there duplicates?! The employee responded that I should've already known that all displayed boxes are shuffled and have duplicates, a customer before me bought 6 duplicates prior of the mail fish (wow...the one i said i wanted) and they were very disappointed as well, but that this was the nature of gambling. Employees here don't sugarcoat or care about your disappointment. They were next to me the entire time and could've corrected me when I was saying I was going to buy just because I thought it was a full set and felt safe from duplicates. That's when I felt sour and scammed. I've only purchased labubus online through popnow, so I never got duplicates since I'd pick from the same box set. I've also purchased in Thailand Popmart where they don't restock the box set until all are grabbed so that it won't have duplicates. read more

I've been to this Popmart location a few times given it used to be the only store in SF (now 1 of 2 given the one on union square opened up). Rude staff reputation and whatnot, I personally didn't experience any of that, but there is much to be said about their manager. There are many past instances that he has turned a blind eye to unfair shopping committed by resellers and his employees alike. With limited quantity items, they are set aside for employees' friends or family which puts regular shoppers at a major disadvantage. Now, I am aware the use of scales are a hit or miss on tolerance among all locations. I was unaware this location didn't tolerate it. However, what I was baffled to experience was that the manager snatched the bag from my friends hands and said that he noticed we were using a scale the whole time and it wasn't an appropriate way of shopping here. Because of this, we were kicked out without being able to apologize. My issue isn't that we were "caught" as I take full responsibility that we did something this location doesn't allow. My issue is that for a manager that has proven inconsistent management, it felt hypocritical that he would preach shopping ethics other than a simple "hey, this isn't allowed, put it away" when he FIRST noticed it, given yet again, there is no sign to specify strict rules--where the rest of the employees and him alike did not do anything when we first pulled it out. If you want to preach fair shopping, you better live up to your own standards. I am disappointed that somebody so ignorant and shifty runs this store. Their selection is limited so the only way to know if the series you want is in stock is through their instagram page (they post stories). Still, the downtown location has more variety if that is what you are looking for. read more

Great selection and awesome customer service. The staff is super nice and super helpful when you are shopping the mystery boxes. Love sometimes just stopping by to chat with staff on popmart news and future items. Also get friendly vibes, and Angel, one of the nicest workers, is super cool and friendly. He always offers me a bag when he sees I'm holding so many mystery boxes in hand. Just a great vibe and great place. They are always honest about their inventory and informative when theirs a promotion. Will continue to keep going. read more

Pop Mart - Dimoo Pixar, mini duckoo city walk, and crayon shinchan. - Toy Stores Near Me - San Francisco, California

Showed out-of-town guests Pop Mart at Stonestown -- so much fun! Loved checking out the Labubu and Crybaby figures, and the Labubu blind boxes are a blast. Even while grocery shopping, I sometimes pop in just to feel like a kid again. I even have a Labubu and a Crybaby at home, which makes browsing the store extra fun. Will this craze fizzle out like Ty Beanie Babies... or become a timeless classic like Hello Kitty? read more

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I saw my friend at the Stonestown farmers market this morning. And as usual she's got her Labubu keychain strung on her bag. She said more inventory came in and she bought a couple more yesterday. Should I or shouldn't I take a chance? I popped in around 1pm today. And sure enough there were some. I'm now in the creepy cute club. I bought two. What's the attraction? The two I purchased were blind meaning it's potluck. It's one of many pictured on the box with alpha against each one.. I got "Quiet" and "Love". Receipts are stamped final sale. read more

Pop Mart - Toy Stores Near Me - San Francisco, California

This Pop Mart is located inside Stonestown Galleria, right by SF State University. Very busy the day we went but they had a good amount of stuff, including Coca Cola labubus you could buy at the check out counter. I thought this was cool, since labubus aren't purchasable in store anymore and can only buy online or for pickup. I think maybe it's because the Coca Cola ones have been discontinued since the collab w/ PopMart & Coca Cola ended and stopped production + just getting rid of all stock. Anywho, we ended up grabbing two of them, along with other blind box goodies. Line for check out was kind of long but only one person was working the front this day. read more

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I've always wanted to check out a Pop Mart store to see what the hype was all about. My SIL took me to this location as they opened one here in SF & San Jose. She's gotten some latest-crazed dolls here as you can order online & pick up. Lots of "Blind Box" selections, accessories, 400% dolls & other figurines, stuffed toys that are part of the fandom. Some sets are also available if you don't want to risk a single blind box pick. Parking is easy as it's in the mall. I noticed other kiosk & store vendors also selling Labubus on the side. read more

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I've always walked past this store whenever I'm at the mall, and honestly, I never really understood the hype. I finally stopped in today to help make a purchase, and I will say the store does a great job managing its space. The line to purchase is woven neatly inside, so it doesn't disrupt neighboring stores or block the flow of people walking by. Staff were everywhere, guiding us through the process and offering tips to make things go smoothly. Everyone we interacted with was extremely friendly and helpful. I also feel that many of the poor reviews probably reflect a misunderstanding of the merchandise itself, because from what I saw, the way the store is run and managed is excellent. That said... I still don't quite get why these items are so expensive or what makes them so wildly popular. read more

Pop Mart - 9/21/25 these alphabet labubus were being sold - Toy Stores Near Me - San Francisco, California

On 10/17/2025, they had so many Labubu figures in stock. I was able to grab the first Labubu easily right at the cashier. They also have lots of other character figures -- all super cute! The staff here are very nice and friendly. It's located right near the main entrance, so you can't miss it! read more

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I've come here multiple times, first off they stopped selling labubus in store. There is often a line out the door for this store. They get new items every couple of weeks I believe. Parking in the lot is extremely tight, the spaces are tiny and sometimes on weekends its very hard to find. Items on average are about $20-30 per item. I like going so I can see the assortment in store and have a better view before buying. Overall great place to buy stuff that aren't in heavy demand. read more

Pop Mart - Toy Stores Near Me - San Francisco, California

When in doubt, check it out! I heard rumors about Popmart stores carrying labubu's and it's true. For you labubu lovers, they sure did have them available but limited one person per box, either individual boxes or the whole box containing 6. Of course if funds are no issue, get the 6 pack, whomever complained about a 6 pack of anything! They had 2 available at the counter, one coke and can't remember the other but those were 45 each. Yikes, beanie babies all over again! read more

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Forget about calling this store. When I called in, I spoke to a man who just seemed like he did not want to be there. After I thanked him for the information, he immediately hung up the phone before I could ask him another question. No customer service, no asking me if I had any other questions. It's clear that PopMart customer service is severely lacking in all areas, in-person, online, and over-the-phone! To add on from my previous review, we were finally able to hear back from the China team after a month. We also sent additional emails but ultimately our coupons were not honored. read more

There is an obsession about everything pop in society . Whether it is pop music , pop-ups or being popular we are part of a cult called " Pop Culture ". There is a sub pop cult which are flocking the Stonestown Mall in San Francisco for the newest popular item at the " PopMart". This store has been around for a while but people are treating like it's a pop-up recently and has been frequently visited for the Labubu. The Labubu has been around for years in SF. Seems there are people looking for the next or rarest Labubu to pop-up so people are popping in at PopMart. This craze has even created the Labubu economy which is the currency of the day. I see people treat Labubu as an accessory fantasy new pet toy. I see Labubu photo and video bombing everything all online. To each their own and it's good to see people excited about an in the flesh fantasy character than a digital fantasy character. Welcome to the Pop life courtesy of PopMart. Labubu at Pop Mart are flying off the shelf some for the fun of it and some are trying to cash in the Labubu economy for a promise of wealth Some trends you can't control oneself this time over a monster elf it's all good as long as you know yourself read more

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This the first Pop Mart store I've been to and I was very excited to see all the different characters I've been seeing online. I ordered online to pick up in store around noon, then got the notification around 2 in the afternoon. A friend and I decided to drive up and grab my items the same day. I was so excited! The store did not disappoint - it was smaller than I had expected, but it packed in a tons of things - I am now tempted by a lot more of the blind boxes than before! After browsing around for a bit and looking at the different offerings (many of which were sold out), I got in line behind some people who were also there for online pickup. It went slowly and more people got in line after me. After about 10 mins, I was able to get my items and we left. The store was neatly organized and staff seemed to be walking around keeping things in order. Some people who were there for Labubus weren't able to get any as they were order online and pick up only. It would have been nice if there were signs letting people know where to line up for pick up orders, as some people were confused. I was just lucky enough to overhear staff telling others where to line up and also got in line. Many of the toys here were pricier than at other places that has blind boxes. read more

I had a really uncomfortable experience at the Pop Mart Stonestown location. I was speaking with a sales associate named Blake, and during the interaction he repeatedly referred to me as "bitch," which I found disrespectful and inappropriate for a customer interaction. I understand some people may use that word casually, but as a customer I did not appreciate being addressed that way. The interaction felt unprofessional and made me uncomfortable enough that I don't feel eager to return. I hope management addresses professionalism and respectful communication with customers moving forward. read more

Who doesn't love stuff you can put on your desk or gift for Xmas? I'm a fan of PopMart and their expensive toys. You're looking at $17 per random small toy, so if you have a strong preference, just pay more money on eBay. Cool store and a great addition to this dying mall. read more

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First time to popmart! I was very excited before heading there. But I was disappointed after the visit. The store is actually very small and it was very crowded. You could barely walk into the store to browse around. Very limited stock on all items, out of stock for all popular items. And surprisingly there was still a line for cashiers. You may get a better chance to shop online than the store. I think it's a bit waste of time visiting the store. Maybe someone has better luck than me. read more

Pop Mart is constantly rotating their stock out, and their boxes on the display shelves are always fully stocked with product. When opened sets on display are running low, employees will fill the display up with unopened boxes from cabinets from the storage underneath the shelves, so there is a chance that there are dupes in the current display! They have tons of best sellers and new releases in stock, so if you're hunting for a specific character or set, check often! read more

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I visited POP MART Stonestown Galleria twice, and both experiences left me feeling uncomfortable and unfairly treated as a customer. During my most recent visit (Friday, April 3 around 7:45 PM), I experienced poor customer service and interactions that made me feel singled out compared to other customers in the store, to the point where I personally felt my treatment may have been influenced by my ethnicity and gender. On both visits, staff behavior made me feel closely watched in a way that felt excessive and not consistent with a normal retail environment. I also had issues getting clear information about purchases, including whether certain items needed to be ordered online for in-store pickup. The information provided was unclear and inconsistent, which made the process confusing. During my most recent visit, I was in the process of purchasing multiple items, with some already at the counter and the employee remaining near them ready to scan. While checking out, I asked about another product, and instead of being clearly assisted, I was only pointed toward its location, which was still unclear. I briefly stepped away to retrieve it myself, and when I returned within 10-15 seconds, another customer was allowed to step ahead of me despite my transaction already being in progress. This happened on more than one visit, which is why it stood out to me. Overall, I did not feel respected as a customer and chose to leave without completing my purchase. read more

I'm extremely disappointed with my recent purchase. I paid over $55 for a Skullpanda figurine. For a collectible in this price range, the materials used is unacceptable, it cheaply made (see photo for reference). read more

Pop Mart - Look at the cheap materials used for the coat - Toy Stores Near Me - San Francisco, California

Customer service is ok...store is organized and clean with a variety of selection. But beware of their return and no refund policy. And store is a bit smaller than other locations so it gets a bit crowded. read more

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I purchased $45 worth of items. When I came back to ask about the birthday pin, the staff said it must be a single $29 transaction and can not be separate transactions in order to received the birthday pin. However, my friend received her birthday pin with only a $22 purchase. The policy was applied differently. read more

I am seeing other negative review about the manager and wanted to share my experience about the store as well. I am also here to complain about the manger. I saw him yell at one of the employees about a minor mistake when helping me which made me feel very uncomfortable. Very unhappy about the treatment of the employees. I wasn't going to say anything but seeing that other people also had an issue with the same manger I felt like I needed to say something as well. It's a shame that my first review is a negative one. In any case, the selection was nice, but that interaction has left me with an incredibly sour feeling. read more

Pop Mart - At least I got the figures I wanted. Lucky :) - Toy Stores Near Me - San Francisco, California

PopMart is knowingly selling dangerous, toxic products. I bought a Dimoo mug. The store ran out of them so I ordered it online. The mug came in the box and I immediately noticed chemical flakes all over the cloud. CHEMICAL FLAKES ON A MUG, WHERE YOU DRINK. I brought it to the store and asked them to refund my money. They refused and told me I had to contact their web team. Look at the cloud in the pictures, so digusting. The web team spent weeks giving me the runaround and finally sent me a label. I sent it back and never got a refund. I got scammed. I will never buy from this store again. It's a shame because the products are so cute but I am honestly afraid of the chemicals and toxins. If you have little kids who bite toys, keep them away from anything from Popmart. read more

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My son took me here because he wanted a "Labubu" to complete his "performative" outfit. I asked the lady at the cash register if there were any Labubus and she looked at me like I was crazy!!! There were 0 Labubus even though they had Labubu's locked up in display cases. I asked my son if he wanted anything else and he said he needed a Labubu. A few days later i went back and there were Labubu's. I bought some and the total for 3 + tax came out to be $100!! read more

Pop Mart - Labubu - Toy Stores Near Me - San Francisco, California

This review is strictly for the robo machines that the staff fills up at this mall. If I could give it zero stars, I would but yelp doesn't allow those so I'll spare you one star. I usually would use yelp to review restaurants but something must be said as I'm pretty fed up with the bullshit they have been pulling here. First of all, they do NOTT carry labubus at the store unless you're here for pickups. We all know the chances of ordering for pickup here, are slim to none. I've been here for 6 days now this week. Every one of those days, early morning trying to get a v3 labubu from the robo machine and walked out with NONE each time. They have the customers wait outside in the cold/heat on each side of the mall for each of the machines before the malls open.. which is not the upsetting part of coming here. The most upsetting part is recently they been restocking the machines with things BEHIND each row of big into energy, giving patrons false hopes of how many bie is in each of the vending machine. We wait for hours, not being able to actually see the back of what is actually in stock because they would put boxes that is the same color as the big into energy boxes. PLEASE STOP MESSING WITH YOUR PATRONS, AND WASTING THEIR TIME BY TRICKING THEM & PUTTING OTHER BOXES SAME COLOR AND SIZE BEHIND THE BIE. read more

Pop Mart - Behind the box of bie was 2 boxes of peach riot which is the same color box as the bie - Toy Stores Near Me - San Francisco, California

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I can't say I fully understand the hype around Pop Mart, but I visited because a friend is really into collecting them. The store is located on the first floor, conveniently near one of the entrances/exits. There's an incredible variety of Pop Mart collectibles here - it's definitely a paradise for fans. When my friend grabbed one she wanted, the workers were impressively quick about restocking it, which was nice to see. The store is clearly very popular, as it felt quite crowded during my visit. My friend ended up with a Molly keychain that cost around $30 - and the kicker is, you don't even know what you're getting inside until you open it! If you're a fan of Pop Mart or just curious about the craze, this is a great place to check out. read more

I love Popmart. I really do. I'm always on the hunt for Labubu plush dolls, and others that I think are cute. But one experience left me a bad impression of the store and the company. We were waiting by the machine at 10 am, but it wasn't fully stocked when the machine turned on at 11 am which is the schedule everyday. We found out from the first person in line, and also from another person, the witness himself, that a Popmart employee took stock from the back of the machine and gave the Labubus to her friends. We were outraged and went to the store after waiting for more than an hour. This happened on January 18, 2025. Because of this, we went to the store to talk to the manager, Noah. The conduct of the store manager is also a source of concern. When we brought the matter to his attention, he failed to take any appropriate action. Specifically, he defended the employee saying there was glitch in the machine and in the window of the glitch, someone took advantage of that and made the purchase. He also did not take our contact details or phone numbers, nor did he offer any means of following up on the matter. It is my understanding that he did not escalate this issue to higher management, leaving the situation unresolved. This lack of response is particularly troubling, as it suggests a failure of managerial duty and negligence in addressing a clear breach of store policies. Also, the manager is setting the example to his staff that the action of the employee committing theft is justifiable and "okay", which might encourage others to do so. To my further disappointment, despite the serious nature of this issue, the employee involved in the embezzlement / kickback is still employed at the store. This raises additional concerns regarding the company's internal protocols for handling such misconduct and the apparent lack of corrective action. Also, this employee might do this action again. They should conduct a formal investigation into the employee's conduct and the embezzlement incident, including checking mall CCTV footage. They should do a review of the managerial response by Noah and an explanation of why no action was taken to resolve the matter or escalate it. There should be disciplinary action against the employee involved in the theft. There should be a review of the store and company's internal policies and procedures to ensure that such incidents are handled more effectively in the future. So read more

Pop Mart - This is the manager, Noah, who didn't care. The girl/cashier is the employee in question. Btw she's still employed. - Toy Stores Near Me - San Francisco, California

I came over the weekend and there were bunch of people there. Many buying individual boxes but saw a guy getting a whole set. Typical prices for each boxes run around $16.99. Each are decent size, cute figures. If you want to start a collection, this may be a good place to start. read more

Pop Mart - Toy Stores Near Me - San Francisco, California

Social Media is well organized for restocks but seeing the Female Manager pretty much YELLING and giving attitude at a Sales Associate on the Salesfloor is not okay and does not create a positive and safe environment for those around them whether it's customers or workers. Do better at communicating and have a better attitude for work!! read more

Pop Mart - The Monster x One Piece - Toy Stores Near Me - San Francisco, California

** this review is for the actual store and not the vending machine(s) ** Lucky enough to snag in-store pick-up for the HAS Labubu box set. The journey it was to get there, sheesh, but anyway. The store is super easy to find. I was able to find parking immediately. Popmart is located on the 1st floor and is easy to find from the mall entrance. I was able to find parking right away, just FYI, it's a bit crowded but not bad on a Wednesday. The store is pretty small, I didn't feel like looking around so I could beat traffic home. But from what I did see their displays were aesthetically pleasing and it looked as if there were a lot of different blind boxes available. There was no line and I was helped almost immediately. As expected, they don't allow screenshots for the QR code, so you have to log in and show them that you're logged into the store website to get to the QR code. The employee who assisted me was friendly enough, can't comment on their CS since it was such a quick process. I was in and out within 5 minutes. read more

Pop Mart - A full box set comes includes 6 blind boxes, no dupes ** no secret in my order ** - Toy Stores Near Me - San Francisco, California

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Pop Mart Grand Opening in Stonestown Galleria on 7/27/2024! The 2nd store in the Bay Area, no need to drive all the way to SJ Valley Fair anymore :) It is really nice to see them open a brick-and-mortar location, lots more options compared to their existing Robo Shops, which are still here! (But of course everyone was lining up for the store this weekend) Employees were super nice and friendly, and the selection is huge! They also have a wall of Mega Space Molly if you're feeling like splurging... LOL! Otherwise most figurines/blind boxes are $15.99 or $16.99. read more

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Ok update... on Sunday my aunt went to the vending machine and the screen said they had the "Mickey Family" blind box in stock. She put her money in, and a different box was dispensed. It was one that was $10 less than the Mickey family, one which was $30. She went to the store and said it dispensed the wrong box, and if she could at least get a refund. The employees said that they don't run the machine and she'd have to email someone. They weren't very nice about it either. They offered her a $5 voucher but it could only be used at that same machine. Not even a full refund. Be careful with that machine! read more

All labubu need to online order and pick up in store...cheating or joke people...online shows out of stock all the times ...sometimes the website is traffic jam...completely play you in fool read more

I wasn't a fan of Labubu until my friend introduced me to them. After doing some research online, I began collecting Labubu. They're adorable and floppy. I've already bought one and am planning to buy more. Who doesn't love toys, especially adorable ones? Pickup is quick and hassle-free. read more

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Girl at the Cashier opened up the Pop Mart Vending machine at 9:30am way before normal store hours for her friends. Manager standing next to her (Noah) didn't care for what myself or all the other witnesses had to say and blamed it on a machine glitch. Hope Pop Mart lets these two employees go. read more

Pop Mart - Toy Stores Near Me - San Francisco, California

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It wasn't even busy! I easily got my hands on one of the labubus that are getting viral vibes from TikTok. I'm so happy with it. read more

Pop Mart - Labubu - Toy Stores Near Me - San Francisco, California

This is the BEST POPMART store in the bay area and let me tell you why. The san jose store doesn't even take cash but the S.F one does and we spend a lot of money at POPMART. The customer service is outstanding I have to mention some names Justin everytime my family and I come to the store he greets us and is always so helpful when have questions. Kelly, Stephanie and Ximena also have the best customer service if I ran a store I would want these four on my team. The store is always stocked and the way they control the lines is perfect. To the manager you have an amazing TEAM. POPMART S.F. needs 10 stars way better than San Jose. read more

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