I don't give one stars lightly. I called this place to get a locksmith out, and I encountered quite possibly the rudest customer service agent that I have ever dealt with. I wish I was kidding. Immediately she was upset that I was even calling, like I was bothering her from whatever she had been doing before I called. We didn't even get 2 minutes into the conversation and I was done. The final straw was when she loudly repeated a question in an incredibly disrespectful manner and I said, "Thanks for your time. I will not be doing business with this company. This was a terrible experience." 1 star for abhorrent customer service read more

Who you gonna call? Pop-A-Lock @303-761-7998 That's what I did, when I had a flat tire on my Malibu and within 30 minutes, Charles was at my home, carefully installing my spare tire. **Thank you Charles for the excellent customer service**. Charles also says he does car/house door unlocking plus Smart Key duplication & programming. Keep their number handy or www.popalock.com read more

Pop-A-Lock - Charles at my house, getting ready to install my spare tire. Thank you Charles!! - Keys & Locksmiths Near Me

If you want to dance to hold music, "Pop-A-Lock can't be beat! Pop-A-Lock... it's Pop-A-Lock! everybody likes their Pop-A-Lock" or whatever the lyrics are. I should know by now, after being on hold for 15 minutes. Never did get to a person to ask for a quote, so I can't comment on their services. Catchy tune if you want to sing, though! read more

This review is for locksmith extraordinaire Josh who after a very convoluted, complicated and frustrating experience with my insurance company's Roadside Assistance vendor, was my knight in shining armor who drove his trusty white Chevy van to my rescue. Not only did he make me a new set of car keys he actually helped me relax and calm down from a very stressful 10 hour debacle. He also saved us a trip to the dealership and a tow!! Yay Josh!!!! He's also a USAF veteran!!! He was courteous, knowledgeable, professional and ridiculously understanding of my situation. Plus I was able to drive away with my car after 'misplacing' (losing) my keys. So glad he was the tech who showed up to help me!! 10 stars!!! read more

I absolutely love this company! I have used them personally and professionally. I lost my keys while parked on 16th Street Mall. Their technician came and took great care of me in a hurry. I have had them rekey my house and several client's houses. They are affordable, professional, and handle situations better than could be expected. They have earned my business for life. I can't recommend them enough! read more

Unbelievably the best for keys ever!!! John is sooooo great at his craft. I have a battery operated key system in my car and he was the best to be able make it work when I couldn't start my car. He made me an entirely new set up. I COULD NOT BE HAPPIER!!! THANK YOU John you're the greatest!!! read more

Locked myself out of the house on a freezing morning (toddler in tow) and called numerous locksmith companies, all with an estimated response time of 1+ hour, until I finally called pop-a-lock. Very quick response time as they arrived in under 30 minutes! Josh helped me out and he had me +the toddler back in the house within minutes. Excellent customer service!! Josh was professional, quick, friendly and went above and beyond to help me. Should I ever lock myself out again, I'll definitely use this company! read more

Super fast and cheap! Thank you so much!! I appreciate you guys! Its was $60 bucks. Its making me write more in order to post this review so yelp gets a 1 star review for this! read more

Better hope you don't need their services outside of normal business hours because they're not open 24/7 365 like their website says. It's a lie. I called Sunday at 1pm and she said "can't help you, we're closed" read more

Very easy from start to finish with my situation of locking keys inside car. Once appt was made, Brad called to confirm my request and provide an ETA. He showed up as expected and performed the work. Final bill was as originally quoted during initial inquiry. Brad was pleasant to work with and took care to not damage my vehicle. Will use for needs in future and recommend to others. read more

Great service, no damage to my door, friendly representative, and was very quick to get to my location. Also probably one of the best prices in town ! read more

had to get some new car keys cuz i lost mine a couple weeks ago. affordable, quick and communicative! thanks!

I called to have my car door unlocked since I left the keys in the driver seat. I was quoted 45 minutes to wait and 60 dollars. Felix got here in 15 minutes and it was 59.95. I could not have asked for a better experience. It was cheaper than the competition and Felix was unbelievably nice. It's been a stressful day and this really helped me relax. I cannot recommend enough. read more

I lost my keys on Halloween weekend and waited a week hoping they'd show up (lo and behold, they're still gone.) My car came with only one ignition key and the Toyota dealership in town quoted me around $500 for the tow and key override. I was devastated. I called Pop-A-Lock for a third opinion (the other local locksmith I contacted didn't do car keys) and after being referred through their call center (the dispatchers who refer you to the pertinent Pop-A-Lock locksmiths in your area depending on where you are in the country) I got connected with a locksmith with the Denver branch. The locksmith who originally contacted me was Shane. He was incredibly kind and assured me he could make me a new key despite what the dealership said. He answered my questions with patience and was just great. Period. I hung up on the conversation without the cloud of anxiety that had been plaguing me for the past week. I called around 4pm and he said he could get to me at 6pm, after he finished another job. Unfortunately the other job was a bit complicated and he didn't finish until 8:30pm. He called apologetically and offered to come late, but since I don't need my car on a daily basis I was okay with pushing it another day. Josh D. was the one who came to my call the next day (Josh is the location manager whom Shane covers on Josh's days off, which happened to be the day I called.) He was an hour later than his estimate, same as what happened the day prior, but that's to be expected, right? Breaking locks can be a complicated business!! It took him about 1.5 hours total to fashion and test new keys, and reprogram my car's computer to recognize them. Josh was incredibly professional and showed a true passion for helping those down on their luck. He walked me through the whole process with enthusiasm. He was just great. And it ended up costing me less than half what the dealership quoted! I feel super positive about my Pop-A-Lock, Denver experience and will definitely use them in the future if needed! My only hiccup is how it took them longer than their twice quoted times to respond to my call, but then again, they're super kind and busting locks can be a hard business!! (you'll learn if you lose your own.) I can't fault them stars for things out of their immediate control, especially if it meant them spending extra minutes with prior clients explaining things and making them feel better. That just goes to show their elevated service expectations! read more

My car has a feature that prevents me from locking my keys in my car while they are in the ignition. That feature failed for some reason and I locked my keys in my car with it running. When the guy from Pop A Lock got there, I explained what I had done. He LAUGHED at me and told me that everyone says that, implying that the feature I was referring to did not exist. It pissed me off, so I tried to argue that it does indeed exist as I had tested it, and the fucker would not let me talk and continued to laugh at me. Had my car not been running, I would have sent him on his way and called someone else. So unprofessional. read more

Jason is the absolute best in town. Locksmiths that are knowledgeable and capable are EXTREMELY hard to find. This guy is on the ball. He can do things that most cannot begin to comprehend. I do not and will not call anyone but him in the future. I have been in the auto repair business a very long time and I can tell you this is a seriously well earned compliment. Their manager of operations, Steve Sacco is a real asset to the company as well. read more

They were dispatched thru AAA The driver told me the price was $125, then said "Actually $150 because AAA waives the first $50" Regardless I said yes, my Fiancee teaches High School and needs her key. The man looks to pop the panel, then tells me its going to cost $185 because of the labor costs. Im dumb when it comes to vehicles, but im not that dumb. I told him I would go with someone else, thanks anyways. HE then held my registration/ownership papers RANSOM and DEMANDED $100 for his time to drive out there (which AAA had already paid him for). He threatened to tow my car or put a lean(boot) on it if I did not pay him $100. I called Officer Allen Hanners of the Castle Rock Police Department and the officer had to make the man give back my papers and after 20 minutes of refusing to leave my apartment complex, THE OFFICER HAD TO TELL HIM TO LEAVE. DO NOT TRUST THESE SNAKES read more

I accidentally locked my keys in my trunk, and Jason went above and beyond to get them out. I had my 11 month old son with me, and not only was Jason able to get the trunk unlocked, which was a feat in itself considering he had to blindly release the emergency trunk release, he kept my son entertained and kept a smile on both of our faces the entire time. :) While it's not fun getting locked out of your car, Jason made the experience as pleasant as can be. I would highly, highly recommend them. read more

My son misplaced his car keys, and we were referred by our insurance company to Pop-A-Lock. Jason met me at my son's school, so quickly he beat me there! He was able to rebuild the ignition (it was going bad anyway) and provide us with extra keys, for less than I had expected to pay. Jason was wonderful to work with, very personable and professional. I highly recommend him and his company to anyone. In fact, my mother called there today for a residential locksmith as well. read more

Rob from Pop a lock showed up and had me set up with 2 brand new motorcycle keys in less than thirty minutes. He did a great job and was very polite and personable. His dog cooper was a cool pup too. The company I work for has a corporate account with them too. Two thumbs up in my book. read more

Josh at Pop-A-Lock to the rescue! He changed out an old lock and made two keys as well as getting me back into a bedroom I'd accidentally locked. Highly recommend. I got quotes from several companies. Pop-A-Lock was quick to respond and Josh was very helpful, kind and professional. Would definitely use again. read more

I called Pop-A-Lock for some issues we were having with our doors and locks at HB Management. The locksmith arrived at both appointments as scheduled and provided professional, friendly service. He was knowledgeable and the charges were reasonable. I would not hesitate to call Pop-A-Lock again in the future. read more

I called pop a lock for an auto lock out, and Jason showed up almost immediately. He got my car unlocked in minutes, and was friendly from the start. Affordable and quality service!! read more

Seriously Jason is the best of the best!! We had a little incident that twisted my key to our truck and it wouldn't work in the ignition. I called Pop-A-Lock after finding them on Google. Jason was super flexible with my schedule and arrived (and waited for me to get home) just a couple hours later. He stayed in communication via text with me and was so polite! It took him maybe 30 minutes to cut and code two new keys, and was able to straighten my original out. I had gone to the Ford dealership first thing this morning where I was told we would have to have the truck towed to them, in addition the keys would cost about double what I paid today. Jason is super professional about his work, yet makes you feel like you've made a friend for life. On top of it, I have a older boxer pup who is literally terrified of people, and Jason was able to make him come to him several times for a treat. I think animal instinct says it all. What a good guy!! He even gave my little boy a Pop-A-Lock plush toy to have too. Seriously! This guy is good!! Thanks so much Jason! You made a very stressful day so much better! read more

I called to have a broken key duplicated on the advice from the local Ford dealership. First call I waited on hold then got hung up on. 2nd call a very rude women answered. I could tell she was not local even though I called the Denver number, because she asked me what state I live in. She took my information and said someone will be calling back. I asked how long should I expect for a return call. She got very annoyed and said when the tech gets back to his pager. I called at 9:22am this morning. It's now 9:15pm. Never again. Terrible customer service. read more

The idiot dispatcher couldn't find my address at the Walmart in Highlands Ranch so she couldn't set up the dispatch to unlock my car. Great mapping system they must use. The AAA guy found it in 5 seconds. Why would anyone use these fools read more

Jason, came to our business and went up and beyond to assist us in getting our locks switched out. Great service and employee. read more

Kyle K was the best. He is a master. He unlocked the car with no damage to the lock and made me an extra key. I would highly recommend Pop-A-Lock. Thanks again Kyle! read more

This review is against this company and Progressive insurance. I've had Progressive for years, 12 exactly. They've always told me I'm covered no matter what I drive. Today, for the first time, I go to use their roadside assistance to unlock a vehicle I'm borrowing after accidentally locking the keys inside. Pop A Lock comes out, then won't do it because it's not on my policy. It tell the guy to wait so I can call Progressive and the guy just leaves! If I have to pay someone, I'll now use someone else! I was going to pay him the flippin $60! read more

Left me out in the cold waiting and they were never going to show up!! I called pop-a-lock at 6:12pm after I locked my keys in my car. After I gave them my contact information, I was quoted $65 dollars and was given a 35 minute wait time. I waited until 7pm and called them back, the very rude women on the other end of the line told me "no one is coming; we don't work after 6pm". I asked than "why was I told that someone would be coming and why didn't someone call me to at least let me know" she replied very rudely " I don't know but I can't help you", I asked her, "do you realize how cold it is out here (15 degrees), how could you do this to someone?" She promptly hung up on me. I was left in the cold for another hour before I found another service for twice as much to come help me. I will never use this service again and will be sure everyone knows about this. Shame on them, how you could be human and even think it is ok to leave someone waiting outside in the cold and never called me to at least let me know you can't or won't be coming is heartless. read more

Destry was great. Very professional and courteous. It was so nice to have someone pleasant to change my tire for me.

Terrible company to work for. I worked for them for 2 weeks before xmas. It was nothimg like I was told. STILL haven't been paid and no one will call me back and tell me why not. I have also tried to email corporate but their email wasnt allowing me to sens the message. So I want my money. If someone doesn't get me my money by monday I will contact my attorney, the BBB, the dept of labor, and every other online review site I can find and tell my story and how a company can rip off someone around xmas and in this economy. read more

The tech never showed up I waited 3 1/2 hours before I wrote this review. Do not use them.

Vinny B was amazing. After a prior fiasco with another locksmith we called Pop a Lock. They saved the day. Pamela took my call, quoted me on the phone, and gave me an arrival window for her locksmith. Vinny showed up earlier than expected and got the job done quickly. This was for a residential, 5 pin door knob lock. The job took him 5 minutes and the price I was quoted (75.00) was the price I paid! Thank you guys so much for saving our day! This place has integrity and great service! read more

Great service. Super friendly and informative staff. Fixed the door with quickly and inexpensively. Jason was the tech and he was wonderful. read more

HORRIBLE! Do NOT use. Called for a quote and requested service for my husband who had locked his keys in his car. I was told they would have a tech out to the address I provided within 40 min for $56. 2 hours later he was still waiting. The "team" that was dispatched called him three times for directions to his location and STILL could not locate his whereabouts. By the time they finally arrived, my husband had already paid an exorbitant fee to AAA for immediate assistance and an annual membership. They finally rolled up in an unmarked, sketchy vehicle and tried to do the job for a discount. Too little, too late. read more