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    Poolzoom

    2.5 (57 reviews)
    ModerateHot Tub & Pool
    Closed 10:00 am - 6:00 pm
    Updated 2 months ago

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    dolphin junk drive motor

    Bought 300 dollar drive motor from pool Zoom for Dolphin Nautalis CC Plus. Worked for three days then stopped. They said I had to deal with Maytronics who owns Dolphin. I just wanted drive motor exchanged. Maytronics wanted my whole unit sent in. Pool Zoom made one call to try to help then I was on my own. I was a loyal customer and have bought from their stores here in San Antonio, but no more. Over $300 lost, I will buy my products anywhere else.

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    Photo of Jim E.
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    6 years ago

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    8 years ago

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    8 years ago

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    8 years ago

    Received and installed, pool sweep back in service. Delivered as indicated, quality product, great price... will use vendor again

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    6 years ago

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    6 years ago

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    7 years ago

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    7 years ago

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    11 years ago

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    8 years ago

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    8 years ago

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    8 years ago

    Great price and fast shipping when big online retailer didn't know if or when they'd get popular product back in stock. Thank you!

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    8 years ago

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    7 years ago

    run away! horrible experience from start to finish. do not pay anything up front. save yourself the headache folks.

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    8 years ago

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    10 years ago

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    Page 2 of 2

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    Review Highlights - Poolzoom

    In addition to Pool Zoom, I spoke with a couple of pool supply vendors in San Antonio about robotic pool cleaners.

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    Spa Crafters

    Spa Crafters

    2.5(42 reviews)
    1.9 mi
    $$$$

    Bought a Jacuzzi Tub from them (around 7k) 2023. It started leaking about a year in, unfortunately…read morethey had a fire at the store and were closed. I had a repair man out but he couldn't find the leak. so it has leaked for a year or so. Now, it has developed a crack in the shell and is leaking even more. Crafters will not send anyone out to look at it, they want me to submit photos, videos, and proof to manufacturer. I have but they just keep giving me the run around, more hoops to jump through. I wish I never bought this thing in the first place. Probably sell it as is for next to nothing. Essentially no warranty, no support, you are on your own.

    I had been searching for a jacuzzi for a long time. Did my research and finally found one at Spa…read moreCrafters. Their sales and installation team are great. I love my jacuzzi and would highly recommend them. Shawn sold me a great tub and threw in a lot of extras without my asking for them. Do your research. Don't bother with 110v jacuzzis as you will have filtration issues. Not worth whatever you will save on the initial purchase. Shawn and Frank were awesome. Really put me at ease throughout the entire process. Tub was delivered, set up and working within three days of purchase. The only delay was the availability of the electrician. However, Kelly (an electrician recommended by Shawn) was worth the wait. He did an excellent job. Awesome company.

    Photos
    Spa Crafters - Pulling foam off to find leak.

    Pulling foam off to find leak.

    Spa Crafters
    Spa Crafters

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    Sweetwater Hot Tubz - Our newest location at 281 and 1604

    Sweetwater Hot Tubz

    3.5(11 reviews)
    2.4 mi
    $$$

    I was looking for a hot tub to be installed before Christmas. I'm a disabled veteran and suffer…read morethrough pretty severe pain 24/7, so I was specifically looking for a hot tub to help with my pain. I considered going to a few shops in town but stopped in here and met Jimmy, their salesperson, who was extremely knowledgeable and helpful, and I knew immediately I didn't need to go anywhere else. Jimmy wasn't concerned with selling me the most expensive model; he wanted me to find the model that was right for my needs. Jimmy even came out to my house on his day off and helped me figure out where to put the tub, so I could get the electrical work done to have the tub installed by Christmas, which I am extremely grateful for. If you're looking for a hot tub, which is a pretty big investment for most of us, and you want some peace of mind to go along with your purchase, go see Jimmy at Sweetwater. I can't recommend Sweetwater and Jimmy enough.

    Fantastic service at Sweetwater. I had already been to several dealers, and was a bit…read moredisenfranchised. Felt like the sale was more important than my needs. Not so at Sweetwater. My sales guy knew his business. I felt like he was working for me, and trying to recommend the best tub based on my needs. He did not push the top of the line, but showed me three models that fit every detail I asked for. I'm in my tub all the time as I work out a lot, and it is a huge help. I recommend Sweetwater to anyone who needs a quality product and wants a no hassle, enjoyable experience.

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    Sweetwater Hot Tubz

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    Pinch A Penny

    Pinch A Penny

    3.2(19 reviews)
    5.1 mi
    $

    As newbie hot tub owners we've recently been frequenting this store for test strips and some of our…read morechemicals. Every time I've ever gone in, the staff have always been friendly and very helpful. You can always order your chemicals from Amazon but this place is about the same price and you get the benefit of talking to someone about your needs. They listen carefully and make suggestions- I've never felt they were pushy at all just genuinely offering their knowledge and suggestions. He gave us a bottle to bring in a water sample if our chemistry ever gets too off but with their advice/product suggestions we've never needed to do that. Love that it's just around the corner and they always have what I need in stock. They also carry many pool toys and other fun backyard enhancements for kids and adults.

    ***UPDATE - The original pump was installed Aug 2024. See image from the manufacturer about the…read moreitem having a 2 year warranty. Further proof that the store / store owner (Adair) does not back the products / services he provides. ANGRY OWNER!!!! Will post the recorded call of his temper and poor service / communication shortly. READ THE REVIEWS & BELIEVE THE LOW RATINGS. Don't be fooled like I was. They got $3,700 of my money and then when challenged, he hung up, blocked my number and email. Class Act!! They replaced both of my pool pumps. Converted them both to Variable Speed, and we went with what they recommended. Tony (installer) was always friendly. The booster pump has failed 2x in less than 2 years (they last about 9 months). During the 2nd installation, Tony readily admitted they have had recent issues with that model (PB4SQ). When I called this morning, I was told someone would call me back. Received a call from Adair (sp?) who continued to cut me off when describing the issue, because he needed to express that it wasn't under warranty. Which was confusing to me, as the current pump has been installed far less than a year. Our call got VERY heated. Once I told him he was being recorded, it was amazing how his tone changed. WAS COMICAL! In the end, his resolution was "take it up with Polaris, have a nice day" and hung up. Then proceeded to block my email & phone number, further showing his respect for the customer and service. Beware...poor diagnosis, poor customer service, poor product & service backing, poor communication.

    Photos
    Pinch A Penny
    Pinch A Penny
    Pinch A Penny

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    Infinity Pools of Texas - Night view of the pool

    Infinity Pools of Texas

    4.8(4 reviews)
    12.5 mi
    $$$$

    Infinity Pools didn't just build a pool; they crafted an experience From the moment we started…read moreworking together. They transformed our backyard into a daily family entertainment.. the owner designed our unique layout and made sure to fulfill every request we thought of. They were on a mission to make our dream pool a reality. They weren't just about meeting expectations; they surpassed them with flying colors, mentioning of colors the light shows that are programmed with our pool is really amazing as well! Even after the project was done, their commitment to our satisfaction didn't waver. They followed up on the pool, came out and checked the levels, made sure we knew what we were doing. The relationship built between our family and the owner "Carl" is now a lifetime friendship. We're not just happy with our pool; we love it! , and that's all thanks to them. We do plan to use infinity pools in the future for our next build out (patio and bbq/bar area).

    1st class up and coming pool builders. There is certainly a great comfort level you get when…read moredealing with the owners. Tom and Karl are extremely sincere in their approach . 100% vested in making sure you get what you want and more. I reviewed there portfolio of pools they have built, designs ranged from $45,000-$180,000. I wound up settling on a design closer to the $45,000 range. Each of the pools I saw had very luxurious travertine patios. Very unique and rich looking. All looking as if they belonged in a 5-Star resort . Very happy with the planning and the process . I cannot wait until they break ground and we are able to enjoy the finished product .I will update this review upon completion and share photo's

    Photos
    Infinity Pools of Texas - Pool

    Pool

    Infinity Pools of Texas
    Infinity Pools of Texas

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    Poolzoom - hottubandpool - Updated May 2026

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