I was looking for a hot tub to be installed before Christmas. I'm a disabled veteran and suffer…read morethrough pretty severe pain 24/7, so I was specifically looking for a hot tub to help with my pain. I considered going to a few shops in town but stopped in here and met Jimmy, their salesperson, who was extremely knowledgeable and helpful, and I knew immediately I didn't need to go anywhere else. Jimmy wasn't concerned with selling me the most expensive model; he wanted me to find the model that was right for my needs. Jimmy even came out to my house on his day off and helped me figure out where to put the tub, so I could get the electrical work done to have the tub installed by Christmas, which I am extremely grateful for. If you're looking for a hot tub, which is a pretty big investment for most of us, and you want some peace of mind to go along with your purchase, go see Jimmy at Sweetwater. I can't recommend Sweetwater and Jimmy enough.

Fantastic service at Sweetwater. I had already been to several dealers, and was a bit…read moredisenfranchised. Felt like the sale was more important than my needs. Not so at Sweetwater. My sales guy knew his business. I felt like he was working for me, and trying to recommend the best tub based on my needs. He did not push the top of the line, but showed me three models that fit every detail I asked for. I'm in my tub all the time as I work out a lot, and it is a huge help. I recommend Sweetwater to anyone who needs a quality product and wants a no hassle, enjoyable experience.

Bought a Jacuzzi Tub from them (around 7k) 2023. It started leaking about a year in, unfortunately…read morethey had a fire at the store and were closed. I had a repair man out but he couldn't find the leak. so it has leaked for a year or so. Now, it has developed a crack in the shell and is leaking even more. Crafters will not send anyone out to look at it, they want me to submit photos, videos, and proof to manufacturer. I have but they just keep giving me the run around, more hoops to jump through. I wish I never bought this thing in the first place. Probably sell it as is for next to nothing. Essentially no warranty, no support, you are on your own.

I had been searching for a jacuzzi for a long time. Did my research and finally found one at Spa…read moreCrafters. Their sales and installation team are great. I love my jacuzzi and would highly recommend them. Shawn sold me a great tub and threw in a lot of extras without my asking for them. Do your research. Don't bother with 110v jacuzzis as you will have filtration issues. Not worth whatever you will save on the initial purchase. Shawn and Frank were awesome. Really put me at ease throughout the entire process. Tub was delivered, set up and working within three days of purchase. The only delay was the availability of the electrician. However, Kelly (an electrician recommended by Shawn) was worth the wait. He did an excellent job. Awesome company.

My husband and I ordered the Roosevelt Hot Tub February 2026, mid month. We received it on our back…read moreporch Tuesday April 28th 2026. Put all day 1 chemicals in it, day two Wednesday put second day chemical and by early evening we were sitting relaxing in the tub. It wouldn't keep the heat, never got hotter than 95, the Max is 104° We understand it takes time initially to heat the tub to max. Thursday we didn't get in, nor Friday, however, I did go out to test water temp and it was cold. It never heated. I tried to start the heat again, and the control panel would NOT work. Nothing came on, no lights, nothing. My husband texted our salesperson and I called the store. Apparently, our sales guy was busy with another customer. We got a call shortly after from the tech guy I guess. He asked if we reset, explained my husband had already done that AND checked the brackers AND tested the outlet with hair dryer. Still, nothing. correction hair dryer came on NOT tub. Then a woman called to set up a repair appointment, Monday is the soonest she said, ok find. Hung up, she called again. Apologized. And said Tuesday actually because she only had one repair guy. I'm FURIOUS at this point. Almost $6000.00 hot tub and nearing three month wait and NOW this. It's bullshit and we won't be back to this store to do anymore shopping. VERY VERY Disappointing! Oh ps.... upon delivery they forgot our steps and said they were on back order but I went to store second day, and our sales guy told us they had excess supply and didn't understand why they didn't bring it. Well. Because they forgot and then told us some BS to take it off of them smh. Horrible experience!

4 months (Action vs Talk), we purchased a Hot Tub from this store 4 months ago so i wanted to post…read moreafter some time, we searched several stores and did our research for months. This store had many to pick from, they are on the high end but in life you get what you pay for. We finally narrowed it down to 2-3 stores. My family did a wet test and sad to say we kicked out so much water i was very embarrassed, we laughed and stored laughed but still felt bad. We finally purchased from this store. We did have 1 hiccup on delivery but after i called the Family Leisure store, made it right and sent the Manager out to help install. I am part of a company with 900 people and Customer service is key, they have it here and backed it up with actions. the word Action means more than words, what about you, ask for Scott.....i love our hot tub and i do not regret the decision to purchase from Family Leisure

We built our pool about five years ago, and just three months ago I decided to start handling the…read morecleaning and chemicals myself. My old pool guy kept it going, but it never looked as clean and clear as it did when it was brand-new. So now I'm the pool boy--and honestly, I had no clue what I was doing. That's when I started going to Leslie's on Bitters with my water sample, and Zack behind the counter became my pool guide (and honestly, my hero). He tests the water, prints out exactly what I need, and explains everything in a way that actually makes sense. Three months later, my pool looks just like it did when we built it--clean, clear, and perfect. I go every Wednesday, and Zack always takes great care of me. Couldn't be happier with the advice and service at this store.

Great crew. I have been going to the store for the last 10 months for water testing and purchasing…read morechemicals. The crew is very knowledgeable and doesn't try to sell you a bunch of stuff you don't need.

Pool Zoom San Antonio TX = Zero Customer Support. It has been over 30 days since our initial…read morerequest to resolve a new Nautilus Dolphin CC pool cleaner that was returned 3 weeks from the date of receipt due to poor performance. (Returned In like new condition). They have been non responsive to the request for support we initiated by us and documented. 2 additional e-mails sent on our behalf as follow up attempting reach a resolution have had zero response with exception to one reply advising they were very busy and would respond at a later date and time. These are all stall tactics and exemplify their total lack of any true customer support. The minimum credit amount required (50% of purchase price) was issued, leaving us being out $348.00 and with no pool cleaner) All of our communications re: this event were prompt, on clear, polite and at this stage apparently pointless. The Pool Cleaner manufacturer, Maytronics was as well e-mailed one week ago tomorrow and apart from acknowledging receipt of our e-mail have made nor sent any attempt to contact us or resolve the issues stated above.

Not good customer service. Received my part and it was missing 4 pieces. Sent three emails and no…read moreanswer. Finally got a hold of Hayward and they sent me the replacement pieces that should have been shipped with my part.

These guys are good, real good. Raul and his team are flexible and can respond quickly when needed…read more I highly recommend giving them a chance to take care of your pool needs.

The folks there are so attentive & knowledgeable. They have helped us stabilize not only our pool…read morebut also our hot tub. It's so nice to have a friendly pool business so close to our home.

We've used Pinch a Penny for over a year now. We've had consistently good service with a few…read moreexceptions. Shout out to Marshall has been taking care of us for quite some time and is extremely knowledgeable and even compelled us to refer Pinch a Penny to neighbors! The last two weeks have been not good, as other technicians have been servicing the pool. In the few incidents in the past we've had pool service tech's who up - do literally nothing and leave. They look around. That's about it. (Anthony to be specific) Last week the pool service manager came with a trainee. The manager is new - 2 months or so into his job. I asked him to vacuum the pool as that is part of our service plan. He did not clean the pool properly or vacuum the pool after I requested. My husband called Phillip (the owner) to let him know, Phillip said he'd take care of the issue. This week, Wednesday is our day of service normally. My husband gets our record of service email from Pinch a Penny about 2pm. Our gate had not been opened, no one had been at our property, much less to our pool area. I walked out just to ensure no service was completed - baskets still full of debris, no chemicals balanced...The technician used someone else's pool as the photo in our record of service. We called twice and left two messages for the owner to call us back. We are awaiting a communication back to resolve this issue. We understand it's a holiday week, that doesn't stop the transactions for my payment coming out of my bank Monday, 7/3. Update: 7/6 - Valerie the owner called first thing this morning and committed to making this situation right. Pool tech Zay was out this afternoon and spent nearly an hour vacuuming, balancing chemicals and doing everything that wasn't done previously. He left the pool sparkling, clean and balanced. I will say, consistently, when there is an issue (this has happened only a handful of times at most) - the ownership is timely, very involved, makes things right, good and fair. I'm happy with the outcome and will continue to use them and recommend to friends and neighbors. Thank you!

My experiences are absolutely horrible when needing service on the items they have installed. They…read moreeagerly installed heater, pump, and sole pool cleaner. I am currently three weeks waiting for my heater to be serviced. From my experience they are eager to sell and install, but turn it into a horrible experience if you need service on the products they have installed.

We have had very good experiences with pool zoom, They have…read morerepaired pool cleaner for a very fair price!! Always good service!!

Worst customer service in the pool industry! Don't be misled by their high prices or falsely stated…read morereviews. They collected over $1500 from me one week ago and not only do I not have the products purchased despite a 2/3 day delivery offered, and the tracking information is nonexistent, and "Customer Service" has 3 times now told me that they would get me the shipping details. Buyer beware!!!

There is not enough stars to rate how great this business is. The best in service and sales.read more

From the owner: Visit Our Showroom for a Wet Test Today!…read more From the original redwood hot tub to the most sophisticated state of the art portable spas, saunas, steamers and whirlpool baths, Texas Tub & Spas experience is second to none. Quality products and a knowledgeable staff insures that our customers will have the best in warranties, service, and support.

Very conscientious, experienced, and reliable staff. Excellent service for great value.read more

From the owner: We take pride in doing the job right. Every pool is cleaned, inspected, and maintained with careful…read moreattention to detail to keep it safe, clear and ready to enjoy.