I've been with them since June 2014 and just canceled shy 1 month of 2 years of service and I would say after a year in I noticed that my service started going downhill but I was too busy to worry too much about the headache of changing companies. Since I work from home I started noticing that some weeks my service would be 20 minutes of thorough awesome cleaning and it would be followed by weeks of literally 7-10 min in and out with a quick swipe of the pool net and they're gone leaving me to go outside and clean the dirt and leaves still on the sides of the pool and in the hot tub that they left. I've had yellow algae (now I know what it is) growing in the corners of the seating portion of my hot tub for at least a month now (I scrub it myself and it comes back) and not one of his employees ever mentioned anything to me about options for getting rid of it or attempted to clean it yet that was the first thing the replacement pool company noticed within the first 5 minutes of looking at my pool. If they were consistent I wouldn't have had an issue but they weren't and after almost 2 years I was done. Very telling sign when the owner doesn't even bother asking a long term customer why they left and it's because he really could care less. Maybe new customers get treated better. read more

Best pool service by far. Thank you for always keeping my pool looking beautiful. Great customer service. Very trustworthy....

Really great, fast communication! Our pool looks much better than the last company for sure! So happy!

Excellent Service. We have used Kevin and his associates for almost a year now, with no complaints. Our pool is always sparkling and clean, and his staff is incredibly professional and knowledgeable. On the few occasions where we have had issues with the pool, Kevin or Ron always get back to me within 1 - 2 hours, and once come back out the same day to make sure our hot tub was set correctly. Professional, Responsive, Friendly, and Knowledgeable. This is the ideal team to clean your pool. read more

Thank goodness for Pool Star!!! We had a horrible experience with another company and were desperate for help. Kevin came in and saved our summer. Our pool has never been so clean. read more

Quick service. Called Pool Star and spoke with Kevin. At first he stated that it would be about a week before he could take a look at my pool situation. Fortunately he was able to swing by just a few hours after I called him from out of town. Fixed the pool problem for my tenants. Thanks Kevin! read more

Kevin came out the next day and was very nice on the phone. He spent 30 minutes on our pool vacuum and completely cleaned & repaired parts. He gave us great advice and would not accept any payment for his work. Wow! What a great guy. read more

Requested an estimate and heard back from Kevin right away. He was very willing to answer any questions, and also educated us on how to care for the pool(first time pool owners) and how to keep our energy bill low. They were able to come out and service my pool the same day,they were very detailed, and did an excellent job cleaning my pool! read more

After going with a cheaper company and having them stain my brand new plaster on my brand new pool (within first two months!), I switched to Pool Star and they have definitely been more professional and knowledgeable. I now regret having tried to save a few dollars a month. read more

Kevin is a stand up guy! I had a hiccup with my pool (system's fault) and his team was there to make it right. They went above and beyond my expectations on making the system right for me. I've been using them now for about three years on a couple different homes. They even pick up my pool toys after my daughter doesn't! If you are having a hard time finding a reliable pool service, you can't go wrong with PoolStar! read more

So so sweet and helpful. I came from out of town and was having a pool emergency and he helped me right away and fixed my problem! Thank you so much !! read more

Poolstar was recommended to us by the owner of a different pool maintenance company that was highly rated. They did this because we are located outside of that original company's service area and they said Poolstar was the best option for us. I really should send that original company a thank you card, as we have been impressed with Poolstar every step of the way. We've been having Poolstar service our pool for almost a year now and they have gone beyond our expectations. I'm sure it's not easy for them to deal with the questions and concerns of first-time pool owners like ourselves, but they've always been just fantastic in quickly responding to anything we've asked about, as well as willing to help us learn more about our system. I really can't say anything bad about any of our interactions with Poolstar and would happily recommend them to anyone within their service area. read more

If you have a Salt Pool stop now! Find another Service! PoolStar openly admits they greatly dislike servicing pools with Salt Chlorinators. We & our Tenant went through hell and back with Kevin. He had every excuse in the book for all his missteps (it was never his fault...) even though he made countless errors in servicing our properties. When I say he dislike Salt Pools I am putting this mildly. He will do anything to get you to stop using your Salt and convert to chlorine because its much easier for them to throw tablets into your pool than servicing your Salt Cell. Bottom line they don't understand Salt Pools. We had a no-flow error (flow sensor was gone) on our system which turns out, totally disables the Salt readings. He barely made mention of this fact (1 time buried in an email while we were out of the country for 3 weeks in April (We started with them in Feb), never to mention this again, yet it was impossible to service our pool correctly without this $35 part replaced, we are talking 5 months of service where this was a serious problem. He should of been all over this but barely brought this to our attention 3+ months into service. Yes he very confidently told us our Salt Cell was DOA but he couldn't possibly know without the flow sensor being replaced or having it tested. Cost me $430 for a new one I purchased via Amazon but didn't need (he quoted us $800 for it). I went out and bought the new flow sensor and the system came right back up. Turned out the Salt Cell I had prior to the new one was perfectly fine. PoolStar missed a week at one of our pools, the skimmer got clogged up and choked our brand new $1400 new pump. Yet rather than just taking the responsibility for that he blamed it on an O Ring which they had my tenant go out and purchase (wasn't needed and should of been covered by the Pump Installation Company if it was needed). Tenant was furious with Kevin and PoolStar's Service. We had a new pool installed at our new property. They didn't start service there until 5/15th yet we received a bill prorated for 3 weeks of that 4 week month. He charged us in May for the RX but never provided it. Needless to say after giving these guys 5 months to get to a professional level of service they failed miserably. Seriously stay away from this service, especially if you have a Salt pool, unless you enjoy being taken advantage of and handed a ton is excuses. Bad news! read more

After doing an online search, I settled on Poolstar based on good customer word of mouth. Service was prompt and efficient and they never tried to upsell me on anything. Very professional. It says something about the company when the owner himself (Kevin) shows up to work on the job. Timeframe was exactly as promised. I had a green pool that I had neglected and was full of algie and dirt. Poolstar drained it, cleaned it and prepped it for use. Price was fair. Kevin even answered texts and phone message way after working hours. I would not hesitate to call them again for any of my pool services or repairs. read more

Although they don't service above-ground spa's, they were happy to refer me to someone who could repair my Jacuzzi. Thanks for the referral.

PoolStar is absolutely a 5 Star pool service company. We just hired them to come out and take care of our pool and the service is above and beyond. We are so thankful to have found such a quality company. Kevin is consummate professional and has been a pleasure to work with. After our service, we received an email about the status of our pool, any work that had been completed and suggestions for future service/repairs. We work with vendors on a daily basis, and PoolStar by far is one of the very best! read more

I have to say PoolStar is awesome!!! My husband has taken care of our pool for years, he finally agreed to let me hire someone to take care of it And he and I both couldn't be happier!!!! Our pool has never been so sparkling clean! Honest reliable and I love our pool guy Glen. Thank you PoolStar, my husband is a tough one to impress he thinks he needs to do everything himself. read more

PoolStar is great. Called and explained my situation . Kevin worked me into his schedule and came out the next day April 11th, 2017. He is very professional and knowledgeable. In a short time he diagnosed my problem. Really appreciated his quick response. read more

We recommend these guys as strongly as possible. Kevin and Ron are Great!! Steady, thoughtful, smart, stable.

Even though I was not in the area that they covered, they were very helpful and gave mpavere the name of another company-Action pools in Henderson that turned out to be just as great! Thanks Pool star. read more

Experience with several pool services over the years has been a very mixed bag. PoolStar is in a league of their own. They are fairly priced, do a great job and use email communication to let me know exactly what's going on. Professional. Reliable. Knowledgeable. Would recommend to anyone! read more

PoolStar has serviced our pool since it was built Aug 2016 and it looks beautiful. My only concern with pool has been the mineral build-up on the tile at the waterline, but this is not PoolStar's fault. The only solution for this has been pumice stone and elbow grease. Kevin & Ron have provided excellent professional service and I trust their advice when it comes time to do any additional special service and/or treatment. read more

PoolStar does an excellent job. Kevin is very good about communicating with us and recommending service people for mechanical problems. Cody, who does our pool, is terrific. He never complains about climbing over barrier that keeps our puppy away from the pool and is great with the pup! He deserves a special thank you. read more

I have no complaints! They acid washed my pool, and are getting it ready for summer. They have lots of good advice and answered all my questions. read more

Wish we hired PoolStar to begin with! Kevin is professional and took good care of our pool. He made sure everything was well communicated, including emailing us when there would be no service due to the Holidays etc.. We had a problem with our pool and he made sure it was fixed right away. He is honest and gets the job done. Would not hire anyone else but him! read more

Great service at a good price. Always courteous and helpful. I highly recommend.

If you are looking for reliable, professional pool service, look no further! We had our fair share of sub-par, shady pool service in Vegas. When we found PoolStar, it was a breath of fresh air! They are very knowledgeable & honest--they don't add on extra services you don't need; they are professional--I especially like their online billing/pay feature; they are quick to respond and on time. They are worth every penny and we only wish we had found them sooner. read more

Kevin came out within a few hours of calling him and was awesome. Reasonably priced and taught us how to understand confusing controls for our new home's pool and spa. read more

I needed to have my D.E. grids cleaned and after looking at the reviews here on Yelp I decided to go with Poolstar. I contacted them via email. Kevin was wonderful and they even came out the very next day after I contacted them. I currently do my own weekly maintenance but if I decide to change that, I would consider using PoolStar. read more

Kevin is very helpful and knowledgeable. He is willing to take the time to explain what needs to be done and why.

We've been using PoolStar for about a year and half now since we have no idea how to maintain a pool. They also take care of a fountain for not much extra which seems like a bargain because there's leaves always blowing in it. They do a great job and I'd definitely recommend them to anyone. read more

I cannot say enough good things about PoolStar. The weekly service is outstanding and Kevin has gone out of his way on several occasions (even on holiday weekends) to make sure we are 100% happy. Even when I have dumb, simple fix issues. He is the very best. I unequivocally recommend. read more

kevin was great. his team was pretty great. i was with them for alittle over a year. i really liked the first guy i had and then the last guy i had who came at liek 5am was the hardest fastest worker i had ever seen. i took all of kevins recommendations to update ,my pool equiptment as it was extremely old and built for a home with not much foillage. after years of growth they would just dump into my pool making it a nightmare for myself having to skim everyday and the filters needed to be changed more than normal because of all the small leaves that filter through the skimmer basket into the filters. well i guess the foilage was too much or he just didnt like our house because he wrote to tell me that Pool Star was no longer servicing in my area anymore, but they absolutely service all around the greater las vegas area, including my home. so i think my trees, and maybe my questions about how to maintain the pool myself and what to do to contribute during the week were just too much for him. I would have appreciated a more truthful response to letting the house go but hey it is what it is. best of luck to them. read more