They showed up on time and did a good job. The price was a little more then I expected, and I mentioned it. I was given $100 off since my pool is smaller then most. Overall... I was pleased. read more

Terrible service. Tech that came out to empty and clean my pool started filling it when it was still dirty. He didn't even bother to clean out the deep end. Then he told me my pump was broken but turns out he didn't know how to operate it properly. It took them two weeks to try and make right the horrible job they did and it still isn't cleaned completely. Tech didn't even disposed of the trash skimmed from the pool. He just left it in piles all around the pool. Then he changes the auto setting on my pump to run for 10 hours straight in the middle of the day. Was he trying to overheat my pump and run up the electric? I told Kevin the owner my disatisfaction about the work his team did and he didn't even bother to write me a reply. He doesn't seem to care as long as he gets paid which he repeatedly asked me for before even completing the half-ass job they did. STAY AWAY FROM THIS COMPANY!!! Communication is terrible with them and their work is even worse than the service! With all of the other pool companies out there you would be better choosing someone else. This one is a rip off!!! read more

PoolStar - Pool star started filling my pool being cleaning it out properly - Pool Cleaners Near Me

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I have been a customer of PoolStar's for over three years. Prior to hiring them, I had bad luck with other pool companies which got to be expensive. Kevin, Cody, Barbara, and their pool techs are so professional, reliable and kind. They have never disappointed. I think what has been so critical is their preventive care and lookout. I always recommend them and currently have them servicing four homes in my family. If pool-related services are needed that they don't provide, they give recommendations to other vendors who are great, too. read more

We signed up for Poolstar's weekly service a couple of months ago and couldn't be more pleased. Our technician Mike is awesome - prompt, professional and always good for a friendly conversation. The pool looks spotless when he leaves! We had not owned a pool prior to moving into this home and the PoolStar guys were great about walking us through how the pool and spa pumps work. Would recommend to anyone in the area with a pool. read more

Now.....regarding their pool service.....GREAT JOB! A bit over priced at $85 to simply spray out a filter, but whatever...still hands down...awesome service. Now the reason for 3 stars........you would assume your personal communication is kept private.........BEWARE!!!!!! Scary to think someone could get some of your info just by asking......company should definitely set up guidelines that communications with customer/privacy are of importance and not shared via 3rd party without written consent of customer or court mandate. read more

Kevin runs a great pool servicing company, and his crew does a great job maintaining my pool. I'm very happy with the weekly service and my pool looks great all year. More importantly, Kevin is an honest businessman and will work to resolve issues as they arise. Case in point, we had a minor misunderstanding over a billing issue. Once I explained the issue, whereby I believed I was a "double billed" for a particular service, Kevin realized the problem and understood my position. He promptly offered a credit on my monthly statement. Issue resolved-no fuss. That type of resolution ensures a business will retain a customer as opposed to losing one. Should you require pool maintenance services, look no further than PoolStar. They offer great service at a reasonable price. As always, I will continually update this review as needed. read more

I've been with them since June 2014 and just canceled shy 1 month of 2 years of service and I would say after a year in I noticed that my service started going downhill but I was too busy to worry too much about the headache of changing companies. Since I work from home I started noticing that some weeks my service would be 20 minutes of thorough awesome cleaning and it would be followed by weeks of literally 7-10 min in and out with a quick swipe of the pool net and they're gone leaving me to go outside and clean the dirt and leaves still on the sides of the pool and in the hot tub that they left. I've had yellow algae (now I know what it is) growing in the corners of the seating portion of my hot tub for at least a month now (I scrub it myself and it comes back) and not one of his employees ever mentioned anything to me about options for getting rid of it or attempted to clean it yet that was the first thing the replacement pool company noticed within the first 5 minutes of looking at my pool. If they were consistent I wouldn't have had an issue but they weren't and after almost 2 years I was done. Very telling sign when the owner doesn't even bother asking a long term customer why they left and it's because he really could care less. Maybe new customers get treated better. read more

Excellent Service. We have used Kevin and his associates for almost a year now, with no complaints. Our pool is always sparkling and clean, and his staff is incredibly professional and knowledgeable. On the few occasions where we have had issues with the pool, Kevin or Ron always get back to me within 1 - 2 hours, and once come back out the same day to make sure our hot tub was set correctly. Professional, Responsive, Friendly, and Knowledgeable. This is the ideal team to clean your pool. read more

I'm a first time pool owner, and Kevin was great about providing us a tutorial on our pool. I was able to schedule a pool cleaning within 24 hours of calling. High quality service!! Highly recommended. read more

My pool looks amazing. I couldn't be happier. This was the first summer I had my pool and calcium started to form around the Spa. PoolStar took over and immediately attacked the problem areas. read more

My prior pool company would spend 5-6 minutes cleaning the pool with a net and then add chlorine to the dispenser before leaving. They also did not answer the phone when I called and would call back whenever they felt like it. I fired them in July and started with Pool Star on August 1, 2019 after reading many positive reviews. Pool Star spends 25-30 minutes each week using a vacuum and net and does an excellent job. They also answer the phone when I call and it is a pleasure to deal with Cody and Kevin. I highly recommend this company. read more

Thank goodness for Pool Star!!! We had a horrible experience with another company and were desperate for help. Kevin came in and saved our summer. Our pool has never been so clean. read more

We were very nervous about hiring someone to help with our pool but became desperate! Luckily we came across Kevin at PoolStar! He is going above and beyond to help get our pool ready for the summer. He is prompt, thorough, honest and considerate in what he does. We are thankful we found someone that we can count on! I would definitely recommend PoolStar! read more

Quick service. Called Pool Star and spoke with Kevin. At first he stated that it would be about a week before he could take a look at my pool situation. Fortunately he was able to swing by just a few hours after I called him from out of town. Fixed the pool problem for my tenants. Thanks Kevin! read more

I have been very happy with the services provided over last 2 years. Suggestions on maintenance and repairs when needed have been helpful and fairly priced. Their staff has been professional at all times. Highly recommend!!! read more

Very reliable and they respond promptly to any questions or concerns you may have. Our pool always looks great after they come. The price is very reasonable as well. read more

These guys are always so helpful and have done a great job. They have walked me through different things and have helped keep our pool looking great. I highly recommend them! read more

Been using this company for over two years and am consistently amazed at how above and beyond they go to keep my pool in great shape! Kevin the owner is very involved with communication with the techs and frequently comes out personally to solve issues requiring extra help. I'm impressed with their good communication as well and definitely am happy to continue using them to service our pool for years to come. read more

Best pool service by far. Thank you for always keeping my pool looking beautiful. Great customer service. Very trustworthy....

Kevin came out the next day and was very nice on the phone. He spent 30 minutes on our pool vacuum and completely cleaned & repaired parts. He gave us great advice and would not accept any payment for his work. Wow! What a great guy. read more

Requested an estimate and heard back from Kevin right away. He was very willing to answer any questions, and also educated us on how to care for the pool(first time pool owners) and how to keep our energy bill low. They were able to come out and service my pool the same day,they were very detailed, and did an excellent job cleaning my pool! read more

Really great, fast communication! Our pool looks much better than the last company for sure! So happy!

So so sweet and helpful. I came from out of town and was having a pool emergency and he helped me right away and fixed my problem! Thank you so much !! read more

Kevin is a stand up guy! I had a hiccup with my pool (system's fault) and his team was there to make it right. They went above and beyond my expectations on making the system right for me. I've been using them now for about three years on a couple different homes. They even pick up my pool toys after my daughter doesn't! If you are having a hard time finding a reliable pool service, you can't go wrong with PoolStar! read more

Although they don't service above-ground spa's, they were happy to refer me to someone who could repair my Jacuzzi. Thanks for the referral.

After going with a cheaper company and having them stain my brand new plaster on my brand new pool (within first two months!), I switched to Pool Star and they have definitely been more professional and knowledgeable. I now regret having tried to save a few dollars a month. read more

PoolStar is absolutely a 5 Star pool service company. We just hired them to come out and take care of our pool and the service is above and beyond. We are so thankful to have found such a quality company. Kevin is consummate professional and has been a pleasure to work with. After our service, we received an email about the status of our pool, any work that had been completed and suggestions for future service/repairs. We work with vendors on a daily basis, and PoolStar by far is one of the very best! read more

I have to say PoolStar is awesome!!! My husband has taken care of our pool for years, he finally agreed to let me hire someone to take care of it And he and I both couldn't be happier!!!! Our pool has never been so sparkling clean! Honest reliable and I love our pool guy Glen. Thank you PoolStar, my husband is a tough one to impress he thinks he needs to do everything himself. read more

Poolstar was recommended to us by the owner of a different pool maintenance company that was highly rated. They did this because we are located outside of that original company's service area and they said Poolstar was the best option for us. I really should send that original company a thank you card, as we have been impressed with Poolstar every step of the way. We've been having Poolstar service our pool for almost a year now and they have gone beyond our expectations. I'm sure it's not easy for them to deal with the questions and concerns of first-time pool owners like ourselves, but they've always been just fantastic in quickly responding to anything we've asked about, as well as willing to help us learn more about our system. I really can't say anything bad about any of our interactions with Poolstar and would happily recommend them to anyone within their service area. read more

If you have a Salt Pool stop now! Find another Service! PoolStar openly admits they greatly dislike servicing pools with Salt Chlorinators. We & our Tenant went through hell and back with Kevin. He had every excuse in the book for all his missteps (it was never his fault...) even though he made countless errors in servicing our properties. When I say he dislike Salt Pools I am putting this mildly. He will do anything to get you to stop using your Salt and convert to chlorine because its much easier for them to throw tablets into your pool than servicing your Salt Cell. Bottom line they don't understand Salt Pools. We had a no-flow error (flow sensor was gone) on our system which turns out, totally disables the Salt readings. He barely made mention of this fact (1 time buried in an email while we were out of the country for 3 weeks in April (We started with them in Feb), never to mention this again, yet it was impossible to service our pool correctly without this $35 part replaced, we are talking 5 months of service where this was a serious problem. He should of been all over this but barely brought this to our attention 3+ months into service. Yes he very confidently told us our Salt Cell was DOA but he couldn't possibly know without the flow sensor being replaced or having it tested. Cost me $430 for a new one I purchased via Amazon but didn't need (he quoted us $800 for it). I went out and bought the new flow sensor and the system came right back up. Turned out the Salt Cell I had prior to the new one was perfectly fine. PoolStar missed a week at one of our pools, the skimmer got clogged up and choked our brand new $1400 new pump. Yet rather than just taking the responsibility for that he blamed it on an O Ring which they had my tenant go out and purchase (wasn't needed and should of been covered by the Pump Installation Company if it was needed). Tenant was furious with Kevin and PoolStar's Service. We had a new pool installed at our new property. They didn't start service there until 5/15th yet we received a bill prorated for 3 weeks of that 4 week month. He charged us in May for the RX but never provided it. Needless to say after giving these guys 5 months to get to a professional level of service they failed miserably. Seriously stay away from this service, especially if you have a Salt pool, unless you enjoy being taken advantage of and handed a ton is excuses. Bad news! read more

After doing an online search, I settled on Poolstar based on good customer word of mouth. Service was prompt and efficient and they never tried to upsell me on anything. Very professional. It says something about the company when the owner himself (Kevin) shows up to work on the job. Timeframe was exactly as promised. I had a green pool that I had neglected and was full of algie and dirt. Poolstar drained it, cleaned it and prepped it for use. Price was fair. Kevin even answered texts and phone message way after working hours. I would not hesitate to call them again for any of my pool services or repairs. read more

PoolStar is great. Called and explained my situation . Kevin worked me into his schedule and came out the next day April 11th, 2017. He is very professional and knowledgeable. In a short time he diagnosed my problem. Really appreciated his quick response. read more

Even though I was not in the area that they covered, they were very helpful and gave mpavere the name of another company-Action pools in Henderson that turned out to be just as great! Thanks Pool star. read more

We recommend these guys as strongly as possible. Kevin and Ron are Great!! Steady, thoughtful, smart, stable.

Experience with several pool services over the years has been a very mixed bag. PoolStar is in a league of their own. They are fairly priced, do a great job and use email communication to let me know exactly what's going on. Professional. Reliable. Knowledgeable. Would recommend to anyone! read more

PoolStar has serviced our pool since it was built Aug 2016 and it looks beautiful. My only concern with pool has been the mineral build-up on the tile at the waterline, but this is not PoolStar's fault. The only solution for this has been pumice stone and elbow grease. Kevin & Ron have provided excellent professional service and I trust their advice when it comes time to do any additional special service and/or treatment. read more

PoolStar does an excellent job. Kevin is very good about communicating with us and recommending service people for mechanical problems. Cody, who does our pool, is terrific. He never complains about climbing over barrier that keeps our puppy away from the pool and is great with the pup! He deserves a special thank you. read more

I have no complaints! They acid washed my pool, and are getting it ready for summer. They have lots of good advice and answered all my questions. read more

Wish we hired PoolStar to begin with! Kevin is professional and took good care of our pool. He made sure everything was well communicated, including emailing us when there would be no service due to the Holidays etc.. We had a problem with our pool and he made sure it was fixed right away. He is honest and gets the job done. Would not hire anyone else but him! read more

If you are looking for reliable, professional pool service, look no further! We had our fair share of sub-par, shady pool service in Vegas. When we found PoolStar, it was a breath of fresh air! They are very knowledgeable & honest--they don't add on extra services you don't need; they are professional--I especially like their online billing/pay feature; they are quick to respond and on time. They are worth every penny and we only wish we had found them sooner. read more