Let me preface by saying I have never build a pool nor have I ever owned one. I came into this process needing a professional to lead the process and teach me about the decisions needed to make. Nolan Hearn and Michael Castro did so with patience and professionalism.
I first met Nolan in June 2019 in hopes to build a pool, along with purchase a house, at the same time. For reasons out of my control, we could not do both. We purchased the house and let Nolan know we would be in touch. 6 months later, it was time. Nolan made time to come out and go over the many details we planned previously and let my wife and I re-ask all of the questions Nolan had already answered.
Pools by design was one of three companies we interviewed before making such a big decision. Nolan beat the competition in all categories by far. He made us feel like we were the most important people he had seen all day. Michael either always kept me posted on progress or answered a text when I requested an update. In 2020, that's better than I can say about many professionals I have worked with.
Throughout the process, my wife and I made at least a dozen changes or upgrades. Nolan and Michael always accommodated; especially during times when their team was waiting on us to make a decision.
Lastly, at a more stressful moment, when something, rather big, was not completed to our standard, Pools by Design stepped in and made sure to make it right, no questions asked.
As you are making your decision on who you plan to work for you; whether a new pool build or renovation, take into consideration how the person makes you feel. Not the quick schedule they promise, or any other factor. Nolan and Michael gave us the pool and backyard of our dreams.
Thank you both again! read more