Avoid this company at all costs. They have enjoyed a monopoly in the area for too long and that is reflected in their excessive fees, poor service, and lack of technical competence. We paid over $3000 for them to replace a pool cover that only worked for one season before it started having major issues. When we called PoolWorld about the cover not working correctly we were told it was past the 1 year warranty and that it would cost $500 for them to come and make adjustments to the clutch and pulley system and they didn't know how long it would work before it needed another adjustment. We have since learned that instead of replacing the entire cover system with the same brand product, they mixed and matched product lines that are not compatible! The motor and vinyl they used are Coverstar, a product line they sell, but instead of replacing the cover mechanism that holds the vinyl and where it rolls up, they used the original mechanism from a different manufacturer (Coverpool) which is not compatible for use with the Coverstar vinyl. When a Coverstar vinyl is used in the Coverpool mechanism the thicker edges rub on the ropes and pulleys and create an issue when opening and closing the cover so the "sheer" pins break and the cover won't move. Further when Pool World replaced the motor (also a Coverstar product) they installed it crooked and incorrectly onto the CoverPool mechanism which created additional problems. We had to pay another company another $3000 for an entirely new cover that was compatible with the system and mechanism that was already in place and for them to fix the way the motor was installed. Pool World appears to not want to invest in their employees continuing education to stay up on current systems and products and prefer their clients keep old equipment that requires the same repair repeatedly. (We had inquired several times about replacing our heater and were completely discouraged to do so with PoolWorld telling us the newer heaters were too costly and would cause certain problems with our system. In the meantime they had to come and repair the same issue with the old system on several occasions. And when we did switch companies the new company was able to replace our heater, pump AND filter for significantly less than what PoolWorld told me it would cost for just the heater to be replaced). Under PoolWorld our filter and pump needed to stay on 24 hours a day for the entire season. The new company was shocked that we weren't on a timer until he discovered that the filter that PoolWorld had installed was not adequate for the size of the pool and needed to stay on 24 hours to provide minimal filtration. The last season we used PoolWorld for pool maintenance they were not able to regulate the chemicals adequately and most days we noticed an horrific chemical smell. The Poolworld technician told us that the next year they would have to drain most of the pool and put in fresh water to attempt to get the correct balance. The company we used the next season had no issue with restoring the balance in the pool without having to drain the pool. When we started with PoolWorld I had inquired about switching to a salt water pool. PoolWorld strongly discouraged me. They told me that salt water pools were not a good option in Northern Idaho and would create all kinds of issues with the pool equipment. With the new company there was no issue in making the transition and we have been much happier. Thankfully there are more pool companies and services in the area and PoolWorld is not the only company anymore. I highly recommend that you find one of the other companies! read more

Pool World North is managed by Lance Strasser cum I have come to know and trust implicitly these past nine years of doing business with Pool World. Pool World is an outstanding company and Lance is elite at his job! In 2013, my wife and I made the decision to have Pool World put in a great pool and we also purchased a hot tub from the company at the same time! I can call Lance with just about any hot tub or pool question and he can answer me with very sound and professional advice. On a rare occasion when he does not know the answer, he will find it out and get back to me in a timely fashion! In general, Pool World is large enough to have specialists in various areas of service who have been in the industry multiple years and display a very confident and capable knowledge base! It is our pleasure to be associated with Lance and the entire company! Don Eggart read more

I've been having a lot of problems getting my filter system to work on my doughboy pool this year. I always go to pool world when I need help everyone is so nice and friendly. I just wanted to say that Kyle Jefferson went out of his way to help me. I went buy on a Saturday and told him we still couldn't get the pool clean he said he couldn't figure out why after doing everything he said to do. He could see how frustrated i was getting, so he offered to stop buy after work on a Saturday within a few minutes he figure out the problem. we can finally enjoy our pool. Thanks again kyle for going out of you way to help me. What great service! MILLIE O read more

Got back from college for the summer and my mom was having lots of problems with our pool, getting massive algae blooms and we could never seem to get the chemicals right. With the help of the Pool World staff (shoutout to Kyle) we were guided step by step on how to get the water perfect again. After the water was good, they helped us switch from chlorine to Softswim which has been much easier to maintain (not to mention cheaper) and it has been amazing. I also appreciate how fast they memorized the specs of our pool and were on a first name basis after only the first few times visiting, very personable and friendly staff. read more

I went in to Pool World to get some spices for my traeger. I noticed that they had insulated blankets in the store and was excited because I had been looking for one for ours for a while since it is an older model. The North store didn't have one in stock, but Jaeden offered to see if he could locate one at another store. He found one and had it transferred over. I thought it was going to be a few days but I got a call on Monday that it was in! It was just ordered on Saturday. Jaeden and Dan M. were very knowledgeable and really took the extra time to make sure my needs were met. They provided excellent service!! read more

Chelsea at Pool World IS simply, OUT OF THIS WORLD AMAZING! She is professional, articulate, knowledgeable, efficient, and has the best demeanor. Her customer service--is on point! There is nowhere else I would take my business. I was recently in charge of my 18x36 pool and had no idea what I was doing. She has made me an expert at my pool. I am loyal to Pool World on Country Homes solely because of Chelsea. Do not be afraid of being a female who is new to taking care of a pool. Walk in terrified looking, and Chelsea will be your new best friend. read more

We were in the market for an above ground pool, which we wanted to partially recess and build a deck around. Lance and North Spokane Pool World came to our house, assessed our area and took the time to listen to what our dreams were. He had a giant book of all the options and we were so excited to start picking pieces & parts to put our pool together. Lance was monumental in getting us exactly what we hoped for. We continue to see him annually for all our pool & hot tub needs (and floaties!!). Thank you Lance!! read more

I opted to purchase a hot tub from Pool World versus Costco at the dismay of my friends and family. Lance was the big reason for going with Pool World. He wasn't pushy and offered to help with tasks that would normally be the responsibility of the customer. He went above and beyond to ensure a successful delivery and setup and continues to follow-up and ensure satisfaction. The personal touch and the sincere desire to make the customer happy is amazing and appreciated. read more

Lance and the crew at Pool World did a fantastic job throughout the entire process of getting a new hot tub. Very knowledgeable and upfront with setting expectations and explaining the process. My Caldera tub is AMAZING!!! Even after the sale, with the water testing has totally helped me keep the tub performing at its best! If you are in the market, do yourself a favor and check out the very best Hot Tubs and customer service around! Highly recommended!! read more

I bought a Doughboy from Lance at the North Pool World. Even though I ended up canceling my order because I found a used one, Lance continued to answer any questions I had. He returned my deposit promptly and still provided with SUCH great customer service. Lance was professional, knowledgable and gave me such great information. I will definitely be back - customer service like that is what makes people return! Thank you for all of your help! read more

Lance, Knute, Ryan and the entire team at Pool World did a fantastic job on our new in-ground vinyl sided pool. We also revamped the entire back yard and Knute and Lance coordinated with our landscaper in a very seamless manner. Ryan and him team were on time every day and worked hard all day. The Pool World team also took care of coordinating the other trades (electrical, gas, cement). My wife and I would highly recommend Pool World. read more

We recently purchased a new spa from the Pool World on Country Homes Blvd. We received great service from Bryce and will be continuing to be a regular customer in maintaining our spa and our in ground pool. It is so nice to work with people that are honest and offer such good customer service. If we take in water samples they will test for free, which is great! We are very happy with our new spa... S & C Loucks/Spokane read more

Never owning a hot tub before we had many questions and concerns from product information to site and set up. Chelsea did an amazing job either answering those questions directly or finding out the answer in a short amount of time. She also communicated with us on a regular basis advising us of updates and ensuring we were confident in our decision. Five stars to Chelsea and the entire North Spokane Pool World. read more

I had a great experience buying my first hot tub. They not only got me set up with a smaller tub that fit my needs, but they also helped me learn what I need to maintain my tub since I hadn't had one before. The delivery was quick and easy. I have been back multiple times with questions that they were helpful in answering. read more

Fantastic customer service. I am a new hot tub owner and they have provided consistent good customer care educating me on the use of my hot tub and how to maintain it they have also consistently followed up with questions and concerns if the case if you get what you pay for and you get a lot for what you pay for here. read more

We needed a new in-ground pool liner. Chad and James refurbished the floor, foam walls, and installed our new liner. They were very efficient, courteous, clean and conscientious. They took the time to answer my questions and educate me on the new filter. We are grateful for the excellent customer service. read more

Lance at the Pool World north Spokane location was very knowledgeable when I was looking to purchase a new smoker. He answered every question I had and made sure I was very comfortable with what I was getting into. I could not be more happy with the service and my new smoker! read more

After a season off, the hot tub no longer circulates water, we called Pool World and Joshua went above and beyond to answer every question we had. He was more than helpful and probably saved us hundreds ($200+) to fix our tub. We absolutely recommend Pool World and Joshua!! read more

Service, quality & customer service have all been stellar! Lance has gone above and beyond for us many times. He has assisted me in balancing my chemicals & educating me on maintenance & care. It has been greatly appreciate. Love our Salt water hot tub. Linda & Jim read more