Brandon provides excellent service. Spa retailer was telling me I needed a new panel. Brandon…read morerepaired it in one day for a fraction of the price. Highly recommended!!

So grateful to find you again Brandon. As usual you were more than helpful and willing to walk me…read morethrough what was wrong with my spa, your diagnoses was spot on and and I was able to pick up the parts from you and repair it myself in less than an hour. Many thanks go your way!!!!!!! Harry

What a great place to find a hot tub! I can't contain my excitement about our Viking Spa we just…read morebought from Scott! He's friendly and knowledgeable and honest! I can't believe we almost went somewhere else...until Rory Bond recommended we go here. I'm so glad we did! You should too...you won't be disappointed! We got a great hot tub for a great price with all the extras! Thanks Scott!

I shopped in the store on Friday afternoon and the hot tub I bought was delivered on Tuesday. This…read moreis the second hot tub I have bought from Mark. He sold me one for my last house 14 years ago. It was delivered and set up by James and Preston. They moved it into the right spot and leveled it expertly. James was very helpful in my understanding the operation and care of my new tub.

Absolutly the best! I needed a pump relaced. Called them and they got right on it. Couple days…read morelater we were up and running. They are the best!!

James and Preston arrived on site to deliver my hot tub. They worked with me to move things out of…read morethe way because I purchased a tub that was a top too big for the area that I needed to put it in, but we got it in there safely with no issues, they helped me set everything up and explained everything thoroughly on how to maintain and care for the hot tub. Also, Brian at the northside store has been exceptionally helpful and this entire process when I purchased the tub from the county fair everything from financing to delivery has been exceptional.

James and Preston were great! We recently purchased a hot tub from the North Division location…read more They arrived on time and were very friendly and professional. They explained everything clearly and set everything up quickly, ensuring the hot tub was placed exactly as we wanted. They explained everything very clearly and provided a lot of very useful information that will definitely help us maintain and enjoy our hot tub! We highly recommend. Thank you, James and Preston, you went above and beyond!

Excellent customer service! From the first phone call to getting our spa serviced. Kyle has been…read moreamazing! Knowledge and experienced. I highly recommend!

I wanted to get a hot tub for.. well since I was a kid. I got a wild hair one day after getting…read moreinto my first house and dropped into Home Environments Stoves and Spas. I apologize for not remembering names here, but the owners son was who helped me primarily. The service was excellent and I decided to pull the trigger several days later, they even let me have the floor model I fell in love with. The main thing I was dreading was the added expense of the installation, for some reason. Well the owner came out and delivered/installed it himself for next to nothing, I was blown away! The hot tub is still running strong, but if I ever have any issues with it I will not hesitate to call, knowing they'll get me taken care of.

These people are both passionate and very informed about all things spas. We received great…read moreassistance and quite an education about a spa that we took over from previous owners. They knew the part we needed and had plenty in stock. And wow, what a huge display of spas! The two people who helped us were very friendly and helpful. Great place to get a spa and support!

We purchased our first spa tub from Arctic Spas after seeing the brand in Canada where of course,…read moreit's very cold in the winter. They have provided excellent service from sales to delivery to technical and semi- annual check ups. The warranty has always been honored as written and they've been extraordinarily helpful with all of our needs. So we are buying our next spa tub from Arctic and Apollo Spas. Thank you Colin, Devinn and Cindy for everything.

We had a great experience with this company when they came out to fix our pool heater. They were…read morehonest and very knowledgeable.

During the COVID quarantine, I wanted to get my hot tub going and needed some filters. I phoned…read moreAquaElite, and even though they were not available for walk-in customers, they looked up my records and met me outside at my car with the proper filters. They took my credit card and even gave me a disinfectant wipe when they gave me the card back! I've always had good and professional service from them over the past 2 years. I highly recommend...you will not be disappointed !

For years I came in to just look and kept coming back. Then I finally saved up enough to get my…read moreswim spa. So glad I used Jeff and hi crew. Everything went smooth for delivery. I noticed a bad review from someone wanting quality spas to fix every issue with items that had nothing to do with buying a spa! Do your research and higher a contractor to level your deck or concrete pad, not spa companies fault you didn't have that ready before they arrived. Sounded to me like a bad customer leaving a bad review. I feel sorry for Jeff and his crew having to deal with bad customers. Again Jeff and his spa crew do great work.

During this crazy pandemic, it has been interesting to look for hot tubs. It seems places were…read moreeither on tremendous backorders, or the prices were horribly inflated for prompt deliveries. Quality Spas was neither of those things. The prices were very reasonable and their stock was readily available. The service I received was very good. Isaac and Cherie have a very upbeat vibe, kind demeanor, and they ALWAYS met my calls and visits with a friendly can-do-it smile/attitude. I went in on more than one occasion to ask questions, ask questions again and then finally to buy! Jeff, the owner is very congenial and easy to work with. He has a positive attitude and never made me feel like an inconvenience. Conversely, he was not high pressure, and he allowed me to make the decision in my own time and in my own way. I did purchase a hot tub and it's been up and running for 3 months now (and we LOVE it!). The delivery team was efficient and easy to work with. They helped me finish out the leveling of my gravel so it would sit just right. The hot tub came together with no issues and I was given a lovely chemical starter package to get the whole affair off and running! I recently needed to buy product, so I started doing a comparison of prices online. I thought I might find the best prices online, but things were pretty expensive. I figured that Quality Spa would have chemicals but that they would be priced high, as that's what I'm used to in specialty stores. To my surprise, they were below the price of anything I could find online! Isaac took time to go over each chemical with me and explain best approaches to balancing the chemicals in my hot tub as well as to troubleshoot the things I had been noticing with my water. He was very well versed. Cherie introduced me to some fun spa-safe crystals that I am now using for a little bit of aroma therapy. I am very pleased that I chose Quality Spas for my purchase.

We were looking for a permanent above ground pool, and stopped in here. We worked with Chelsea,…read morewho was awesome. She helped us look at pool options, accessories, chemicals. We purchased a Doughboy. Because of Covid-19 supply chain issues it took a while for delivery; Chelsea was always responsive to our inquiries. There were a couple of warranty issues that she quickly resolved. We highly recommend Chelsea and Pool World.

As a "newbie" to the hot tub world, I had many questions, some doubts and a budget to keep in mind…read more I worked with Lance at the north store and he answered all my questions and showed me several hot tubs in all different price ranges. You can even try out the hot tub if you want. The first year of my ownership I had questions about once a week as I was learning the ropes. I sent pictures and called all the different locations. Every employee spent as much time with me as needed to help me out. If your considering a hot tub, please look this company up and give them a try. I no longer need help, just enjoying soaking.

Customer service with this company sucks. They sell you a product and then total communication…read morebreaks down the minute you leave the showroom. The right hand doesn't know what the left hand is doing. Had I known this before we made a substantial purchase I would have gone else where. Buyers beware.

North Idaho Spas gives excellent service. I purchased a spa from them some years ago. They were…read moreextremely helpful me purchase the product best suited to my needs -- and their service is great. Always helpful every time I walk in their door for supplies. Thank you North Idaho Spas!!