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    Northwest Spa & Pool

    4.5 (8 reviews)
    Closed 9:00 am - 5:30 pm

    Services - Northwest Spa & Pool

    Pool installation

    Pool remodeling

    Pool repair

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    7 months ago

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    3 years ago

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    Greg T.

    Hi Larry, thank you for the kind words, we appreciate the business!

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    277
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    3 years ago

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    Greg T.

    Helpful 2
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    3 years ago

    Excellent customer service !! A customer for life. They really go the extra mile. A rarity these days !!

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    Greg T.

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    3 years ago

    Rude, bait and switch, won't stand by the warranty. My new tub lasted exactly one year.

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    Greg T.

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    4 years ago

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    8 years ago

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    Greg T.

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    13 years ago

    Thank you for all the great help over the years, when it comes to hot tubs you guys know your stuff.

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    Greg T.

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    Falco's Spokane - soot buildup on fire place glass door in less than 6 months.

    Falco's Spokane

    (33 reviews)

    I have been having soot on my siding for the last few years from the gas fireplace Falco's…read moreinstalled for me. I took pictures a couple years ago and sent them to the service manager. He told me that was the way it was suppose to be. I have cleaned the siding myself or hired someone to power wash it for me. I I have it serviced by Falco's. I did the Preventive maintenance Oct. 23, 2024, just like I have in the past. After the Preventive Maintenance this year the soot was the worst I have eve seen . This year I took pictures and sent them to "Frost Fire Service" and asked if that was normal. He replied immediately and and said absolutely not. I made an appointment for him to come to my home. In fact I showed those pictures to my 101 year old dad and he took one look at it and said "Incomplete combustion". The owner of Frost Fire Service said, "your dad is right." He took my fireplace apart and showed me several things they missed or were doing wrong in their Preventive maintenance. Among other things: This is from Frost Fire's Annual Service and Cleaning: REPAIRED ELECTRODE SPARK CABLE END GASKET ON BOTTOM OF BURNER AT VENTURI TUBE, ADJUSTED MANIFOLD PRESURE AS IT WAS TO HIGH AT 4.9-IN WATER COLUMN, AND PROPERLY POSITIONED He also noted Because they did not use "BEST BUILDING PRACTICES WOULD HAVE HAD THIS TERMINAL CAP INSTALLED 24-IN BELOW THE VINYL SOFFIT INSTEAD OF 18-IN ESPECIALLY SEEING HOW THE NEAREST VENTILATION SOURCE IS 28-IN FROM CENTER OF CAP. He also suggested' "A VINYL SIDING STANDOFF ON THE EXHAUST TERMINAL SHOULD BE CONSIDERED". since it wasn't installed properly to begin with. I once more took pictures and the invoice with everything explained to FALCO's. I just wanted them to remove the soot this year because it was so bad and the tech caused problem.. Without looking at all the pictures I had or even coming to my home to look at it the service manager said it wasn't their responsibility. He said I should have called sooner. I clean the siding every year so there was nothing to see until after the stove was started and it accumulated like it did every year. The only time I am out where the soot is it is when I put my AC cover on in the fall and take it off in the spring. I turn off the gas fireplace every spring and have them service and start it in the fall In fact right after the service was done by them I called thinking the flame was too high. They emphasized it was done properly and if the service man came back there would be another service charge. I cancelled the appointment I made to have him come back because their answer is always "that's the way it is suppose to be and it was done right." Didn't need another $200.00+ service call. I notice a lot of other people have the same reaction from Falco's. All I was asking from Falcos was for them to clean the soot mess their tech created. I didn't want anything else. . i just want them to send someone out to clean my siding and soffit. There was a silver ling to this mess. I found Ryan the owner of "Frost Fire Service" that cares about the customer and does a thorough job for Preventive maintenance. I watched him just as I have watched Falco's tech. They were in and out and checked boxes they did things they didn't. I was a loyal customer for over 30 years with Falco's. We loved their nursery and they installed a free standing gas fireplace for us before. We got parts from them "thermo something". The pictures show all the soot on the side of the house and soffit, the soot on the windows of the fireplace that accumulated in just 6 months. It shows debris that shouldn't be there. burn from gasket that needed replace that should have been noticed. How the logs were placed by Falco and how they should of been place to avoid covering up "air holes?"

    Wanted to send special thanks to Falcos for the great service they did repairing our gas fireplace…read more Collin and Ethan were able to track down the problem, had the parts needed in their van and got it up and running the same day. They explained everything to us as the work was going on - so no surprise costs like we've experienced with other companies.

    Lowe's Home Improvement - Walking around lowes listening to the rude manager yell at employee

    Lowe's Home Improvement

    (56 reviews)

    $$

    My wife and I are thrilled about the service we've gotten from the pro-desk, and know a good number…read moreof the employees. We have purchased appliances, and a ton of materials for a deck we're having built. We were so impressed with the attentive treatment we received, that we brought a dozen Krispy Kreme's for the staff at the pro desk. I've been a licensed contractor for decades, and have saved hundreds of dollars with the pro-account.

    I was looking at a clearance LG washing machine (as is) with the yellow tag attached. On that tag,…read morethe box -repaired- was checked but no indication of what needed repaired. I asked the associate for history, but he knew nothing. Two delivery men told me that it was the feet on the machine. I asked all the right questions. Thinking that I had a sound machine, I did take it home later that day,m. The next day, we ran a full cycle for testing. This is when the fear started, and we felt safer standing in the hallway. The machine was extremely loud and spun at an amazing speed with decibels volume 107, which can cause hearing loss. We pulled it out, and there was bearing dust on the floor, which confirmed that the bearings were gone. This is a very costly repair and you're better off buying a new machine. They had a $600 tag on this machine.    Brought it back to the store and was told  "no refund" a number of times by the associate & manager . After showing them loud videos & pictures for evidence of what they tried to sell us,we did obtain a refund.  Lowes employee did not run a full cycle to ensure a sound & safe machine prior to resale, and the manager should oversee this. Quality control, mainly with their employees, has lowered in the last 5 years.    There were no apologies but instead received a combative attitude from the manager.

    Northwest Spa & Pool - hottubandpool - Updated May 2026

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