I went in the store at approx. 5:30 on 6/16/26, the store was not busy at all. I needed a piece of plexiglass because ours broke in the windstorm. I didn't need it cut; I just needed help finding the same kind. I brought a sample in with me to match up. I asked for help 3 different times and after 15 minutes without any help I left the store. The clerk at the front asked if I found everything I needed and I told her no helped me. She never offered to find anyone, so I left and went to Home Depot where they helped find what I needed. read more

Management team with poor customer service training. ASM Andres would rather throw away markdown plants than offer a reasonable price adjustment. The Operations Manager supports this type of behavior and waste. It's unfortunate because there are some exceptional associates at this store who provide great service, but after my interactions with management regarding this negative experience and seeing that this is how they conduct business, I'll be taking my business to one of the many other home improvement stores down the street. read more

My wife and I are thrilled about the service we've gotten from the pro-desk, and know a good number of the employees. We have purchased appliances, and a ton of materials for a deck we're having built. We were so impressed with the attentive treatment we received, that we brought a dozen Krispy Kreme's for the staff at the pro desk. I've been a licensed contractor for decades, and have saved hundreds of dollars with the pro-account. read more

I was looking at a clearance LG washing machine (as is) with the yellow tag attached. On that tag, the box -repaired- was checked but no indication of what needed repaired. I asked the associate for history, but he knew nothing. Two delivery men told me that it was the feet on the machine. I asked all the right questions. Thinking that I had a sound machine, I did take it home later that day,m. The next day, we ran a full cycle for testing. This is when the fear started, and we felt safer standing in the hallway. The machine was extremely loud and spun at an amazing speed with decibels volume 107, which can cause hearing loss. We pulled it out, and there was bearing dust on the floor, which confirmed that the bearings were gone. This is a very costly repair and you're better off buying a new machine. They had a $600 tag on this machine.    Brought it back to the store and was told  "no refund" a number of times by the associate & manager . After showing them loud videos & pictures for evidence of what they tried to sell us,we did obtain a refund.  Lowes employee did not run a full cycle to ensure a sound & safe machine prior to resale, and the manager should oversee this. Quality control, mainly with their employees, has lowered in the last 5 years.    There were no apologies but instead received a combative attitude from the manager. read more

Lowe's Home Improvement - Hardware Stores Near Me - Spokane Valley, Washington

Best people- friendly, helpful, fast... I like that the parking lot is large enough for everyone's cars! read more

Well, I can't say I was looking for the manager but the nice sales associate knew exactly where to find the "Thingy ma Bob" (which = squeegee) LOL Yes I've need this for a long time now to clean my truck windows and side mirrors especially in rainy weather. It's nice because it has 2 sides, 1 for the big mirror and the little tip does curved mirrors. Great day for me to score this at Lowes. read more

Lowe's Home Improvement - Hardware Stores Near Me - Spokane Valley, Washington

We buy our summer gardening supplies and plants here and the service has been mixed. Vicky, who was attentive and knowledgeable made this a seamless experience.She sold us a dishwasher and we walked away happy. Eric, in the gardening department was personable, he loaded our heavy bags into our car. He suggested that I bring my car around next time and someone would help me in the loading area. Today, as I paid first and was told to go to loading, no one showed up for a good fifteen minutes. I asked for assistance, as there were many people working in this part of the store. I had to ask a second time for assistance. Finally, I heard someone on the loud speaker put out a call for loading. It shouldn't be this hard to get a quick sale into a car. read more

Really bad return policy. I bought an airpump (high priced one,.Kobalt brand.which is their.brand) the part where you plug into the cigarette port in your car broke immediately but I didn't have a chance to take it back for awhile. Then I tried two phone numbers: my cell phones have broken occasionally so.i change the number. Can't look me up by name on their antiquated system, and no longer had the receipt. Accused me of maybe buying it at a garage sale and no store credit offered. read more

Worst customer service ever!. Andres is rude and has treated employees so awful in front of customers. Never seen a worse employee ever. Management needs some more training on how they treat employees. No wonder why employees quit with no notice!. And when you make a complaint to corp seems like nothing gets done. I won't shop that location ever again. Home depo is just down the road. ​i spend a lot of money at lowes and will not go back. When you see a manager in front of a customer yell at a employee saying there worthless is not ok. read more

Lowe's Home Improvement - Walking around lowes listening to the rude manager yell at employee - Hardware Stores Near Me - Spokane Valley, Washington

If I could give 0 stars I would. We did an online order pickup over a month ago and today they charged my card a SECOND time, fraudulently, for the same items we already paid and picked up. When I called the store to get it refunded the manager was a total jerk and refused to help. He even hung up on me. Don't do ANY orders at this store and certainly don't let them get your credit card number because they will use it fraudulently. Awful! read more

I've given up on Lowe's. They can't seem to get orders correct, their delivery service is awful, and when there is a problem, and there's ALWAYS a problem, resolution takes hours. Their phone system is designed to frustrate you to the point of giving up. -Customer service: awful -Deliver service: incompetent Go anywhere else but here for your home improvement needs. read more

My favorite hardware store! its always so quiet and so much helpful personnel. Jim helped a tone with my closet project!

So, Lowe's has a wide selection of projects for the handyman and/or professional home improvement/repair type person. Sadly, not all the products are the best quality. And sometimes the price is outrageous. Often, you only have one choice for the brand of thing you are looking for, and it may not be a brand you actually want. The store is also kind of hard to navigate as the way they arrange their departments doesn't always make sense. Some employees are helpful, some, not so much. I will say the store is usually very clean and kept up so they have that going for them. So, this location is worth a try but you may end up leaving empty handed if you are looking for something out of the ordinary. Or they may have it but it is hard to find, and you can't find an employee who might know one way or the other. read more

Since when did employees become more important than customers? The majority of my work experience has been in customer service and what my husband and I experienced would never happen to my customer(s). We we were in your store looking for pegboard. There were two employees in the same aisle loading a wood cart. As my husband and I continued down the aisle, these two employees started to move the wood cart as well, but there wasn't room for all of us to get through because the aisle was plugged up with carts of cardboard, blocking half aisle of it. These two employees did not stop or even slow down. They never said a word to us. I am on crutches so my husband was a few steps ahead of me. Had he not moved, he would have gotten hurt. And, being on crutches and made to wait for these employees to get through was beyond disrespectful and most definitely not even in the realm of customer service. If this is how your employees are trained, we will be shopping online. When events such as ours happen to other customers, you will be driving them away as well. Then, let's see how important the customer is (hint ... start getting your resume updated) because no one wants to be treated this way by employees and stores need to realize you are not the only ones in town and with the internet, who needs a brick and mortar store anyway? read more

We have remodeled our winter home shopping exclusively at Lowe's in Arizona with absolutely wonderful Customer Service!...Imagine my disappointment in shopping at this store and the Store on Sprague in the Spokane Valley! Window blinds should not be this difficult to purchase! First, The store on Sprague the Levolor blind cutter is "under repair" for at least 30 days as I have been there three weeks in a row to get blinds! So each day I then drove to this Store Location.... And for every three weeks their stock on the shelves were depleted in several sizes! So I finally found someone to asked "when are you ordering Levelor Blinds?" And was told they would be in Friday! Great! I'm here, select the size; low and behold was told "There is no one in the Store that is Certified to cut your Blinds!!!" Are you kidding me? Four Weeks in a row I can't get blinds because of poor Customer Service! read more

Well, today I was treated GREAT. Almost all employees spoke and were helpful and I absolutely appreciated it and I let them know it too. Because the Coeur D Alene location is horrible and I'm treated horribly (attacked once) even though that's where I shop most and have spent 10's of thousands since moving there. read more

I went to exchange 2 parts for the correct ones. I had the receipt and the store tags were still on the 2 parts. Bought them 5 months ago and just got around to try and use them. Lowe's would not exchange them because I bought them over 3 months ago. I had been shopping there for decades, bought hot water tanks and such. They just lost me as a customer over an exchange of $13.36. I wasn't even asking for a refund...... read more

The main reason I give Lowe's 4 stars, is because of their customer service, product knowledge, product availability, and proper staffing. I'm not bragging, but we have spent about 14k in the last 2 months... And we do this full time... So we know which stores to avoid, which to hone in on.... etc... Our favorite Lowe's? In the valley on Broadway. Our least favorite lowes? On sprague.... We have waited for paint assistance over 30 minutes, on more than one occasion. We literally drive to the Broadway location over half the time, just for the experience (and this is 20 minutes further from our house). But overall, we do like Lowes over their competitors. read more

Lowe's Home Improvement - If I had a dollar every time I came here for plumbing... - Hardware Stores Near Me - Spokane Valley, Washington

Terrible. I do not recommend Lowes whatsoever. I bought a washer and dryer. It was scheduled for delivery to occur on 9/21. I come home on 9/20 to a sign on my door knob saying it was delivered that day. They were a whole day off. I call Lowes and ask to reschedule the appointment. I dont understand why they are a day early. But I do understand that error happens so it's fine; I'll survive. I am told that the delivery will come out on 9/21 and that I will get a call the evening before to give me a window. Well. It's now after 8pm the day before the delivery and I don't have a window for delivery. I call Lowes again. The associates that make the call to schedule that appointment have left for the day and I still dont have a window for delivery. TERRIBLE!!! I have been on hold for over 20mins now waiting to speak with someone in charge. I dont recommend them. They really dont care about their customers! read more

I bought the wrong Lowe's brand device and within my return. They would not let me return it. They wouldn't even allow me to return it for store credit. Beware of the store their return policy is selective based upon the old lady at the counter. read more

The manager here is terrible. I think his name was John. I bought a damaged item and he stated i could either get 10% off for the damage or use my military discount. Couldn't combine them on a damaged item. Like Lowe's is hurting for money.. nope but they'd rather cheat their loyal customers out of a few bucks. read more

Place is great unless you work there. Managers seem to disappear when you need them. Managers seem to be forgetful or just abusive. Using the overhead intercom does not help to find them, keeps customer waiting for over 20 minutes while they wait for an ok on a price change. Forget trying to buy something with a purchase ticket, cashiers don't have cabinet key to get the product they purchased. Customers are great but there are a select few that give you a hard time and make your job miserable. I suggest that you have a psychology background to work any cashier job these days because the managers stop caring to help their cashiers. read more

Our family has had the absolute worst experience trying to purchase a refrigerator from this Lowe's location. They have cancelled three deliveries on us, continually blaming it on their third party delivery service, yet can never seem to prioritize us for the next delivery day. This means that we have been without a working refrigerator for two weeks. When we try to contact Lowe's to speak to customer service, they either fail to answer or hang up on us. When we do get through, they bounce us around and no one helps. Finally, the delivery guy came to our house and then refused to drive down our driveway because he was unhappy with branches he said were in the way. He was incredibly rude and left without delivering the refrigerator. This has been a terrible nightmare, and I will never purchase an appliance from Lowe's again. read more

This lowes has the worst employees. This morning I was passeoff from person to person. After 3 times of no one being able to help me I decided to take my money elsewhere. Just because you have restocking to do doesn't mean you get to just blow off a customer cause you're too busy putting up your stupid signage. Even the lady at the front working returns was complaining that no one was there to do their jobs. Oh and definitely don't place a pick up order here. You might as well pick it yourself. LAZY As$ staff. I'll go to Home Depot every time from now on. read more

They delivered my decking and some of the boards are broken and chipped. I called to have them replaced and every single person I've talked to is rude and I am still waiting on them to call back to replace the boards. They basically keep giving me the runaround. Looks like I'll have to borrow a truck and take the boards in myself to have them replaced. Kind of defeats the purpose of home delivery. I'd like a refund on delivery as product delivered was not as advertised. read more

The staff here are always very friendly and super helpful! I never have to worry about leaving with out what I need! The place is super clean organized and easy to find things! They always have something you need so don't forget to ask if you help. They also will help you get your items to your car if needed. Overall great place to shop and very friendly staff! read more

Lowe's Home Improvement - Paint for my new lofted bed! - Hardware Stores Near Me - Spokane Valley, Washington

Really poor customer service at rerun desk. They ignored us so we left and bought a barbecue at Fred Meyer's.

John in the garden/lawn department went above and beyond for us today. While I always have great service here, I'll always shop here after the service we received today from John. Thank you for your kindness! read more

They seem to care once the sale is made they set up a 4 hr time to deliver purchased merchandise and I scheduled my day around that window that THEY set up and didn't show up on time called them and they pawned me off on the driver. read more

Customer Service fail. We had our home measured for carpet, and were contacted to come in to sign the contract. When we went in, there were 6 customers in floor covering and no employees. ( Monday mid day) After about 10 min we went to the adjacent departments and asked employees for assistance. Their response, first said not my department and second said service? good luck with that. When someone finally got there, they had no idea how to read our estimate. Unfortunately, that seems to be normal for them now. Bottom line for Lowes, we will not be placing our order with them. ( their pricing was also outrageous) read more

Total arrogant disregard for customer service. Last fall, I bought a bag of insulation Lowe's Home Improvement. Batts, 8' long x 3.5" thick x 23.5" wide. For my yard shed. About $150.00, cheez, that stuff's gotten expensive. To put up behind the pegboard I bought at the same time. So, laziness and procrastination, I didn't look at it again until last week. Oops. My studs in the shed are 16" centers, not 24". OK; what a hassle; need to go swap it out. Nyet. They acted like I was trying to defraud them out of a truckload of lumber or something. Do you have the receipt? Well, no. Sorry. It's ONE item, UNOPENED in a big plastic bag. OK, do you have the card that it was purchased with? Uh, maybe, let's try this one, no, that one, no, uh, I think maybe I bought it with a cash/gift card; gone. When did you buy it? Well, back in October... Sorry, no returns after 90 days under ANY circumstances. OK, get manager. Same, with more unhelpful BS about policy. OK, where's YOUR manager? -wait- Nope, same-same. "Corporate policy changed last September..." Sure, but what's the purpose of the policy? More profits, better customer service. Right. You're not making or losing anything on this deal; just swap me the right size and take this back. THAT would be GOOD customer service! Oh, no, The System won't let us do THAT. Um, don't need The System, just me and you, two humans here, take this perfectly fine UNOPENED pack back, and give me the right size - which would be cheaper, but I'll forget the difference. "Sore-ee, policy is..." OK, sure, policy is policy, but that's why they HAVE store managers, so you can go around the policy and do The Right Thing for customer satisfaction, right? "Sore-ee, I can't risk my job.,." Yeah? Who's going to fire you for this? "Regional management." OK, get THEM on the phone. "Sorr-ee, I can give you an 800 number for Corporate..." Fsckers. Lowe's Home Improvement read more

Just finished installing a bathroom faucet set including the drain...turned on the water only to find the cold water handle doesn't work (water just flows).....called Customer Service to inquire if we can just bring in the defective cold water handle to swap with one that works. No, we have to uninstall the ENTIRE faucet set and drain. I understand it is a manufacturing defect but the fact we have to uninstall the entire set is inconvenient. Why not just take a set off the shelf and swap the one bad part? We will get a refund and go buy another faucet set somewhere else. Frustrating considering we spent a lot of money at this store for our bathroom renovation....no sense of customer service at this Lowe's and we will not do business here in the future. read more

Let me start out by saying that this was by far the worst buying, actually shouldn't say buying.. I still don't have my fireplace, experience of my life.I bought an electric fireplace online for in store pickup. It was supposed to be there Tues Dec 4th. Didn't receive call or email that day, wed or thurs- that's okay! Things get delayed and shipping was out of their hands. Anyways I call thurs and the lady on the phone, Michelle, was nice and said "oh look they provided a tracking number for us. Says it will be here tomorrow" Well to my surprise Thursday evening I got a call saying it was ready. Cool! I coordinate with my boyfriend for the truck and we go in and pick up around 6 pm-ish. The lady goes and gets the "fireplace" and it's this tiny box! (I ordered a tall one with a mantelpiece) I said I don't believe this is the correct one. So she looks and says "oh no it's not" she calls her supervisor(maybe). He goes and looks for it in the back for the rest of it. Can't find it. Said it will probably be delivered tomorrow. So now we are on Friday. I get a call saying my order is ready for pickup! Yay! My boyfriend is at work so his brother comes with me. Well this time we got Sueann at the desk and that's where everything really went downhill. She goes and gets my order and wheels out this SAME tiny box. Boyfriends brother said "I don't think that's the correct one" and she replies in a snarky rude manor. "YOU DONT THINK THIS IS THE RIGHT ONE?!" And I calmly said no it isn't and explained what happened the night before. Boyfriends brother said "that's the insert. There is another piece. It says box 2 of 2" I said we were talking with "John maybe a supervisor" and she rudely says "I have 8 Johns in this store so which one was it" well sure as hell isn't your garden center John or your kitchen cabinets John... Jesus. Who would you call if you had an issue. Well she huffs and puffs and checks her computer. Then calls over someone to look for it. He was the slowest and just kind of looking around like doo-da-doo. I saw John walk by. I said hey remember me with fireplace. He said yes and goes to help look. Well 10-15 min later there is no fireplace. They now all just stood and stared at me. I said "Michelle wa-" Sueann cut me off and said "well Michelle isn't here" oh ok well thanks but let me finish. "Michelle said there was a tracking number, can you check to see if it says delivered?" Just stared at me and responds "nope we can't do that" well how did the other lady do it?!? Sueann said she would leave a note for her receiver to find the piece on Monday morning. Just pawning it off on someone else. No apologies for inconvenience or anything. Well Monday rolls around and I call for receiver. Someone else answers and said she was receiving a truck. I left my name, phone number, situation and order number and they said she would call me back that day. Guess what folks, it's Wednesday with no call. Are they hoping I will just go away?? Situations happen, I get that... but good customer service would have de-escalated this situation. I will not be shopping at this Lowe's ever again. It was a $500 fireplace.. I know people drop way more money than that.. but an extra $500 to your bottom line can't hurt. Plus we just bought a house.. probably would have bought quite a bit of stuff. Our parents just wanted to go look at hot tub covers there, I told them to not go there... guess what, they didn't. Trust me, I will tell everyone I know not to go to this Lowe's. read more

We've been buying wood flooring , tiles, cabinets, paint , amd appliances for the past year from The Spokane Valley Store. As we're building a smaller home. We've had several experiences with Blake. I believe he's now assistant manager. He is so helpful, knowdgeable, friendly and always has a smile on his face. Great work ethic, can't say enough about him. Thank you Blake! read more

Terrible customer service. Had to exchange an item and they wouldn't exchange it even though they sold it. They were no help with solutions or how to make it better. read more

Staff always asks how I am doing or if I need any help. I love to go look at the products and come up with new projects. I bought just about everything over the last 20 years there. Over memorial day we purchased a Washer / Dryer set. Lowes Credit screwed up the no interest for 18 months and gave me the run around. One late night call to the store manager and he took care of it right away. By the next morning I had called the credit department and was told "Sorry we made a mistake and your issue has been resolved." I know for a fact that if the manager did not help me out it would have gone no where. Thank you Lowes for making it right and thank you to the credit department for admitting you made a mistake. In this day and age everyone likes to pass the buck, refreshing the buck stopped here! read more

CARPET INSTALLATION NIGHTMARE! Let me first say that the carpet quality and Lowes personnel were great. Our horrible experience was due to the carpet installers that Lowes subcontracts to install the carpet bought at Lowes. I mailed a 4 page letter to Lowes telling them of all the cancellations and lack of communications and EXTREMELY SLOW carpet installation by their installers from Floor Coverings Northwest, licensed as Vanderlay Industries, owned by Jeff Bray. After multiple cancellations and a 1 day job that was stretched out to 2, my spouse and I had to actually help the installer finish up for the last 2 hours of the job in order to GET THEM OUT of our house 1:30am in the MORNING ON A WEEKDAY!!! VERY FRUSTRATING AND TIRING to only get 3 hours of sleep before going to our jobs the next day! read more

This place is consistently helpful and friendly, but yesterday they went over the top. I had accidentally ordered the wrong product, a product that is not returnable (carpeting via the rolls in the back). I brought the rolls in not knowing the policy, and after they explained their carpet policy I decided to take them home with no arguments at all (to possibly convince my wife that carpeting the garage would be somehow beneficial to us, or maybe a wall...). Before I could leave however, the customer service gal had made a phone call to plead my case, and was able to make the return possible, even after I had accepted my fate! They knocked out the return with no hassle. Big thanks to the Broadway Lowe's crew there. read more

Excellent help in flooring today with Shelby & Gary! Even with technical difficulties with the carpet cutting machine, Shelby made it fun to watch! High energy from Shelby with technical support from Gary! read more

Worst curbside pickup in Spokane waited over 20 minutes after arriving. People showed up after me and left before me. I checked in on line before I left home and then again when I got there. Not the first time I have had this experience. I I could get what I needed elsewhere I would read more