Integrity Pool & Spa lives up to their name ! Gavin has opened and closed our pool as w ell as…read morerepair and service our Hot tub. I have been impressed with Gavan's trouble shooting ability as he has helped us make our pool time more enjoyable and maintenance streamlined. I highly recommend Integrity Pool & Spa for all your needs !!! Larry Bieber

Lost a pump and needed a quick turn. Gavin was at the house quickly and was so responsive!read more

These folks know what customer service means! We called with a problem on the afternoon of…read more3/17/22, by 5 pm our hot tub was fixed, THE SAME DAY! Our problem was fixed within 3 hours of our call, now that is impressive. We purchased our hot tub from Northwest Spa & Pool, it was delivered & set sometime around Christmas of 2017, it was still under warranty so the service call cost us nothing! This is our second Jacuzzi hot tub in 16 years, I can only think of 3 problems over all those years + we have had incredible service both here in Spokane & Elko Nevada. Jacuzzi's are that well made & nothing moves water like it! If your looking for hot tub, buy a Jacuzzi. If your in the Inland Empire buy from Northwest Spa & Pool. Awesome customer service in an era where customer service is only a memory. Robert Berning Spokane, WA

I shopped in the store on Friday afternoon and the hot tub I bought was delivered on Tuesday. This…read moreis the second hot tub I have bought from Mark. He sold me one for my last house 14 years ago. It was delivered and set up by James and Preston. They moved it into the right spot and leveled it expertly. James was very helpful in my understanding the operation and care of my new tub.

Hired CDA Spas to transport a spa from Sandpoint to their shop in CDA for repairs then eventually…read moredelivery to Dalton Gardens, it's my understanding that there's been a change in management, brothers Heath and Chad were fantastic to deal with, timely and easy to work with! they made all electrical connections as well, I would highly recommend CDA Spas for all you spa needs!!

Do not be fooled! This Phil guy will seem helpful, his employees are kind and considerate; they are…read morethe good guys. But Phil is nothing but a scammer, he will take advantage of you in a heartbeat. Buy the way he will only accept cash; this is a sign. He will take on a job within hours only to reel you in, don't take the bait! Phil picked up our tub took it to his home shop for inspection and it was ready to deliver. Tub didn't show up as communicated that it would arrive. Three days later it needed a pump, and then a day later it require a second pump; to the tune of $500 per pump and $300 installation plus shop fee and delivery of $400. Needless to say we decided to take the tub back as it was delivered with supposedly rusted bad pumps. The tub shows up (cash only before it goes over the curb) and the head rest cushions are all missing (very queer), the main board cover floating around and I'm yet to find out what else was manipulated. Recommend to stay away from Coeur d Alene Spa's & Hot tub.

Go with any company but this one. They charge for services/ repairs they never perform. Then turn…read moreyou over to Collections. It's concerning when they charge you for a new light fixture in the pool, that was never replaced, still cracked and broken. Makes you question what other services they said they did??? BEWARE In response to your response: This be very clear. You were to replace a broken light. I was promised a new light fixture that works. I'm aware of your door hanger and your multiple attempts to collect monies not owed to you. I consider this harrassment. I have reached out, left voicemails and letters. Just because you come out to a property and turn on a switch doesn't make me responsible for your lack of judgement. No diagnosis was needed. You were aware of what needed to be done. Side note, there is no iaqualink panel inside. It's obvious your company lacks experience with my equipment. I had to get my heater running because your techs didn't get it up and running for the season. Hmmmm, maybe I should have gotten a discount on my spring pool opening. I have nothing more to say to you or your company. I've spread and will continue to spread the word of what your company is about.

We used this company for three seasons. Spending a great deal of money upgrading our pool tile and…read moreconcrete. Of course that project went over budget. During this construction I watched the service guys clean their tools in the standing water of our pool, but when work was completed they charged us an additional $600 to clean the pool! When they mistakingly measured for the metal casing that covered our automatic pool cover we ended up with a very low grade home made aluminum panel that is quite an inconvenience to move when it is necessary to access, as it no longer has access panels. Every year since the new concrete, they have had to re-anchor the tracks for pool cover. Causing additional service fees and forcing us to lower our pool water mid-season, which they charge us for as well. Our cleanings were regular, but all trash from chemicals was left in storage area. Every year they closed I have had to rearrange the tarp and retrieve it from the pool within the first month. They have no regard for our personal property or equipment, tossing it to the side if it is in their way. This is our final season with them, as stated by others we have seen an increase in not only service fees but now trip charges!!

scheduled a pool service. Jason arrived on time, was super knowledgable and helped me…read moretremendously. (I had also ordered a robotic pool cleaner, which he determined would not work with the dimensions of my pool, so offered a viable alternative). In all I couldn't be happier with his service.

Alway helpful and courteous . They keep our spa perfectly balanced. Couldn't be happier with the…read morepurchase and continued support.

We had a very poor experience with this company. I very much enjoyed meeting Rob, of this husband…read moreand wife team. But unfortunately, the leak we had asked to be fixed was not repaired during the four hours we were charged, one and a half hours of which were spent simply waiting for the spa to fill, which with appropriate communication, we would have done prior to his return that day. I have to admit, I was very disappointed with the lack of communication and response after finding the leak unfixed. Secondly upon calling Susan, at the store, She was very dismissive, rude, and could only respond with multiple excuses as to why they didn't give us a call back and how busy they were. She would not consider modifying the bill to accommodate the unproductive time. We will still pay the full balance, as not to undermine a small business. We will, however, be going with someone else now. Not a business I would recommend returning to or using in the future. Not professional.

From the owner: Our business specializes in pool, spa , steam rooms and saunas. We replace pool Vinyl liners…read moreelectronics salt water conversions and much more. Competitive pricing friendly service.

This is my second year working with Kraken Pool Service and Installation, and our HOA pool has…read morenever looked better. We constantly receive compliments from residents and guests about how clean and well-maintained the pool is. The Kraken team is professional, reliable, and easy to work with. They consistently show up when they say they will and are always flexible when we need additional service visits. Their pricing is very reasonable, and the quality of their work is outstanding. We couldn't be happier with the level of service they provide and highly recommend Kraken Pool Service and Installation to anyone looking for dependable, high-quality pool maintenance and service.

They took care of our closing needs. I can't speak to the regular service aspect just yet, but we…read moredo plan on using them once we get the pool opened up again.