I've been a customer of Pool Scene for 12 years, maybe more. They serviced a pool for me at my last home. Simple pool with older equipment, used only in the summer and has no heater. When I moved from the home about 7 years ago, as the landlord, I had them continue servicing the pool. Never have had any issues, and had always been happy with their responsiveness. Last summer I built a new pool at my current home. Everything was fine at first, although the tech did mention he thought my equipment was "high tech". It's not, but I guess he wasn't familiar with it. This is a really long and involved story, so let's just say the pool started to look horrible. I kept asking questions, but wasn't really getting any answers or answers that didn't make any sense. I asked Kevin to come take a look at the pool, as I felt the tech might be missing something. He never came. I continued to be patient, but the pool just kept getting worse. It had now been over a month. Finally, during one of the normal maintenance visits, I started asking the tech some questions trying to get an understanding of what was going on with the pool. He just kept saying he didn't know, and then he simply quit. Quit me, quit the company, and left without doing the maintenance. When I called Kevin to explain what had happened and ask about next steps, to my shock, Kevin apologized for the problems and said I would need to find another company to handle the service. I guess since he was unable to figure out what was going on with the pool, it was easier just to get rid of the problem all together. Obviously, I had to hire another company and quickly. During their initial visited they determined; the filtering system was off, the filter had not been put back together properly when it had been flushed, and the calcium level in the pool was double what it should be. Within three days of their first visit, my pool was almost back to normal. Obviously my tech did not understand the pool equipment. The most upsetting; when my pools were easy, I was a valued customer. When things became more difficult, and I really needed the help and expertise of my pool company; my business became problematic and was discarded with little thought or concern. Definitely not a company I could recommend. read more