DO NOT HIRE .... I am currently in the middle of a dig and it has been a miserable experience ... I have a small pool being dug and signed on Feb 17th ... The first dig was supposed to be June 16th (no call no show) they came on June 21st.... Plumbing did not start till August ! So I had a hole in my backyard for two months with two dogs stuck inside the house and my brick wall broken down and open to anything to go back there. Aug comes around and plumbing finally gets done then rebar then electric .. after many set backs still. They failed inspection not once but twice with the city. When I was told it got fixed and was on the schedule for shotcrete .... I woke up to a tractor in my pool digging everything up. (Plumbing and rebar) I called Randy the project manager and he stated "they needed to fix the depth of pool. We just wanted to get cleared of the inspection from the city first" .. Wait wait wait? Sooooo now you're being shady? I wrote Dawn in office who I communicate only through email the most (which I don't understand she has never come to my home to see project but ok) and she said she wasn't aware of this but still on the list for a shotcrete date. First off it took them 3 months to finish the plumbing rebar and electric .. how are you going to finish all those again before a shotcrete date ? I wrote and asked when plumbing will come ... She said they came down with covid and is waiting on a date ..... ( Oh that's funny that was the excuse they made on Aug 26th when plumbing didn't show up ) I would be using different plumbers by this time! Just saying! I have tried reaching out to Tim Mass and still nothing .. I told Dawn to have him contact me .. and still nothing. Also the last time the diggers came they took a bucket I used in back yard for cleaning up the messes they make .... Yes it's only a bucket that I got from auto zone to clean my cars with ... But it's the principle of this whole situation .. their workers are stealing shit right out of my yard .... Pics are of what back yard looks like now .. and guy taking my stuff while eating his lunch !

Amy F.

I highly recommend Pool and Landscape Az! We had them do a yard remodel that included, travertine and stone. They were extremely patient with me, because I could not make up my mind. They were very knowledgeable and had a good eye for what needed to be done. They were there every morning same time, until job was completed. Their team, including trades people were very professional! The project Forman answered his calls and came often.

David R.

At this point if I could give zero stars I would! The substandard work they provide is poor at best! This is the second time I have to deal with broken sprinkler lines and flooded side yard. Broken in the same exact place! I am curious to know if the plumbers they employ are licensed and qualified to do the work! I am beyond pissed with this company!

On Tuesday, May 19, 2020, my wife and I signed a contract to have our pool and backyard remodeled by Pool & Landscape AZ. It has been a nightmare ever since. Poor to little communication not just with us, but also within their own project team (pool chippers, deck team and tilers). · July 20, 2020, at 9:08am Diego, the project foreman, arrived at our house to start up our remodeled pool, this was after the date we were told the job would be completed (tentative date given was by July 4) The very next day at 5:48pm we notified Diego that there was an issue with the pool. Our new remodeled pool was leaking over a thousand gallons of water a day. The owner, Tim Maas, told us it was an existing leak. We tried for months to explain this was not possible but he was only concerned with collecting his final payment instead of supplying good customer service. We sent him detailed information showing the very big difference in our water usage-attachment (1a) In addition, we notified our project manager that we were having issues with the drip system they installed, it was not working properly. We waited a couple weeks for them to check the system, because they claimed it was working efficiently. (Photos 2, 2a) Once they came out it was clear there was a leak in the drip system. After much back and forth, we told Tim we were calling a leak detection company. Upon hearing this, Tim scheduled someone to come out and check for leaks. Tim got the report from the leak detection person and told us the leak was in the spa, and that it was an existing leak. Again, we showed him the water usage report. Again, he denied it was his crew that caused the leak and demanded his final payment. At this point he put a lien on our home because we would not make the final payment until the leak was found and fixed. After months of not being able to use our pool - when we turned the pool on it would leak almost a thousand gallons of water a day- we scheduled our own leak detection crew to come out and find the leak. (Picture 3, 3a, 3b,3c). These pictures were their findings. We were not happy with the quality of work or the customer service of Pool & Landscape AZ. Here are photos of their so-called quality craftsmanship. (Pictures 4,5,6,7,8) It has been over eight months. We still have issues. The electrical system that they installed "shorts out" during rain or when we plug 2 appliances into the bar, which they built. My wife text Tim Maas, the owner, and he told her it was a "warranty issue" even though we notified his foreman (Gus) on October 29th that we were having this issue. We have taken close to 100 pictures. We have numerous texts and emails verifying our concerns, complaints and frustration. Their communication throughout the project was horrible. We constantly had to ask about everything. Communication was non existent. Nothing was proactive. They would get upset when we would question their quality or question why something was being done In a certain way. We are waiting to see if they will stand by their warranties.

Jill M.

Pool turned out beautiful after several delays and many, many phone calls. It took a month longer than expected which is probably typical for all pool builders. The real issue has been trying to get warranty work completed now that they have been paid in full. My original request was on July 2nd. I emailed about several issues, two of which have been solved. There have been 9 emails exchanged since then and still the work isn't complete. It is very frustrating. I understand Covid is a huge issue but 6 months is unreasonable.

Teri I.

We had a design vision and this team exceeded our expectations! They are a professional, courteous, and hard working team that helped us to realize our backyard renovation dream! This company delivers above and beyond expectations!

My sister just bought a new house a little over a year ago in San Tan Valley, always dreamed of having a pool, and was finally going to be able to get one! She decided to go with Pool and Landscape AZ because they had a great pool & landscape package deal they were offering. Since I was staying with her and here during the days, I dealt mostly with the ins and outs of the construction of it and helped her with the design. We were immediately thrilled with our designer Matt who was not only extremely knowledgeable but very helpful in helping my sister decide what she wanted for the price she was willing to spend-- which is not an easy feat, especially since my sister can be very indecisive. Matt handled it like a champ. We were very comfortable with him as a person and with his expertise. He made us feel at ease with the process. He was on the ball, very communicative, and seemed to understand well what my sister was wanting (again, not an easy feat). Afterwards we were assigned Gus as our project coordinator. As the one who had to handle the logistics of things, I was beyond appreciative that Gus was absolutely outstanding! Just like Matt, he was on top of everything, extremely communicative, responsive and explained the process to me so I knew what was happening every step of the way. It was a massive relief considering the process of ripping up your yard and putting in a pool can be pretty stressful. I felt like I had a partner in it who had our backs! Now that's not to say there weren't quite a few bumps along the way. Honestly, there were a lot more snags than we would have liked that got increasingly frustrating, but that had everything to do with the hired contracting companies, unfortunate unforeseen circumstances and still being knee-deep in the pandemic (this was during the summer); tiles being backordered (my sister's first three choices for the waterline tile was unfortunately completely out of stock and she had to settle for a very distant fourth choice), a shortage of electrical chips for the pumps, workers getting sick from Covid, etc. Not what I would consider the fault of the pool company, however. While not a totally stress-free experience we are still overall happy with this company, how they handled the issues that popped up and most of all, the final product of the backyard! Also, shout out to the scheduling coordinator Dawn. That is NOT an easy job, I know as I've had experience coordinating the schedules of a large and diverse set of incredibly busy people before, and I'm sure she puts up with a lot of incoming frustrations (as well as her own). All in all, I would highly recommend this company. Unfortunately Gus was asked to oversee another region for the company (I think out in Surprise, North Scottsdale), but if you're lucky enough to get him as your project coordinator, you're in good hands! Scott was the PC that came in at the end and he went above and beyond to make sure, when things got sticky with one of the contractors, that we were happy.

Pool and Landscape AZ did a great job and I am very happy with the results. I got quotes from several of the well known pool companies and Pool and Landscape AZ was cheaper by $5K - $10K. I met with these companies as well as price doesn't matter if the work is cheaper too. The sales guy Jeff in the West Valley office was head and shoulders above all the others. He's a local guy with tons of experience and knowledge. He doesn't try to oversell, but will give you plenty of advise and as many opinions as you want! I changed my mind several times as we went from initial meeting to final build, but Jeff was very patient and made sure we got it all right before I signed off. When I signed he gave me a rough timeline, and it was completed within those parameters, even with all the trade and material delays that have been apart of the new normal these days. My PM Randy is a good guy, and was available whenever needed. The Scheduler Dawn was Awesome! She kept me up to date whenever one of the trades were due to come in, when they had to move up or move back dates, and would quickly answer any questions I sent her. Thank you again Jeff, Dawn, and Randy for all the great work from start to finish, just in time to enjoy for the first summer in my new home!

Tammy S.

Just want to say how happy I am with my pool remodel that Pool and Landscape AZ did. They were prompt and on time each and everyday. They completed the job in 2 1/2weeks and it is stunning. Tim Maas knows his business well, listens to every concern we had, answered every question, and delivered a beautiful pool surface, pebble-tec and pool jewelz interior. I had four other top pool companies come out and give me quotes, but I felt Tim understood what I wanted better than the rest. His quote, although not the cheapest, was the most fair. Everything was included in his price, and what he said he would do, he did. Thumbs up to Tim and Pool and Landscape AZ. So glad we choose you to re-do our pool. If you want a great product, at a great price, and want to be extremely happy with the result, call Tim Maas at Pool and landscape AZ. Best decision we made!

Highly recommended if you're looking for an update to your pool or backyard. From our first meeting, Tim was was always so helpful in making our vision come to life. The crew that worked on our backyard arrived every day at the same time, and all of them were so polite, knowledgeable and amazingly skilled at their job. We have plans to install a barbecue and bar in the future, and look forward to working with them again.